e-Surgery & EVARO Reviews 

11,832
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 4,726 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the straightforward online consultation process that makes acquiring necessary prescription treatments remarkably simple and stress-free. Many consumers also deeply appreciate the prompt medical evaluations, thorough health questionnaires, and professional guidance provided continuously throughout the entire ordering journey. However, some customers also noted occasional delivery delays involving external postal services or unexpected order holds during the identity verification stage. A few reviewers experienced frustrating setbacks when their medical requests required additional photo proofs or faced temporary shipping complications before final dispatch.

What people talk about most

Service

People report high satisfaction with the service, praising the quick response times, easy questionnaire... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast and prompt... See more

Order

Consumers find order to be positive, highlighting a smooth online consultation and a very straightforward... See more

User experience

Users describe positive interactions with user experience, highlighting the super quick and easy ordering... See more

Product

Customers had positive experiences with product, frequently highlighting fast next-day delivery and discreet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more

Company replied

Rated 5 out of 5 stars

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more

Company replied

Rated 5 out of 5 stars

I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Women's Health Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. STD Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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4-star
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1-star

Asks customers to review

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4.7

All reviews

(11,832)

4,722 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Shingles Treatment

Rated 5 out of 5 stars

Fantastic service

I can’t tell you how fantastic this company is. I struggled to get a dental appointment and had an abscess in tooth root awaiting a root canal. Amoxicillin was bought from this company and arrived quickly for the infection after a dentist found infection via an XRay. Just had root canal but dentist did not offer treatment for abscess under tooth due to being not a caring dentist. I managed to get a course of Metronidazole which reading online is a stronger antibiotic more specific to dental infection which was received from this company today. As long as it was more than 3 month since last antibiotics they prescribe them.
They have saved me so much pain and the service has been quick, very professional medically, safe and incredible. I have a private dentist with no NHS dentists available and having this service has saved me another appointment with them. 1st class service from this company

August 22, 2024
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thank you for your kind words! We're glad we exceeded your expectations and hope to see you back soon.

Kymberlie at e-Surgery

Rated 5 out of 5 stars

Outstanding service

Outstanding service; fast, efficient and competitively priced. My previous treatment provider was increasing prices every other month - I'm glad I found e-surgery. Highly recommended!

August 8, 2024
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thanks for choosing to order your medication online with us, we really appreciate your feedback and hope you'd consider us again in future!

Kymberlie at e-Surgery

Rated 5 out of 5 stars

Dental pain no appointments available

I had horrific dental pain and could not get into my dentist even on emergency appointment for 3 weeks! I simply could not wait that long for antibiotics with the pain I was in. A quick online consultation form with e surgery and I was given options for treatment. I received my antibiotics the next day! I would highly recommend using them for instances like this and I will definitely use them again.

August 7, 2024
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thank you for your kind words! We're glad we could get things sorted for you and hope you'll consider us again in future.

Kymberlie at e-Surgery

Rated 5 out of 5 stars

Ordered antibiotic for tooth infection

Ordered antibiotic for tooth infection, arrived the next day. So easy to use service and super quick delivery. Can’t tell you what a relief it was, I was petrified I wouldn’t be able to get treatment quickly enough locally.

July 25, 2024
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,


We're pleased to hear we could help! Many thanks for the kind review of our service.


Kymberlie at e-Surgery

Rated 1 out of 5 stars

Awful communication leading to delay in treatment. Thanks!

Ordered antibiotics on 31/1. Order placed on hold to confirm my ID. This was confirmed same day. Order then placed on hold for a pharmacist to ask me a question. Again I replied immediately, followed by 2 days of radio silence and then the order being rejected. Why not reject same day so I could seek alternative treatment. I used this service as the government recommend using a pharmacy instead of GP for minor issues, well with poor customer service like this I would never use such a company again. I would not recommend to anyone!

January 31, 2024
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,
Thank you for taking the time to review our service and I am very sorry to hear about this.
Our prescribing team always try to respond to patient responses in a timely manner so I am sorry that there was a delay with this and that we were unable to issue your order.
Unfortunately I am unable to find an order with the details provided so please do give us a call on 01603 931600 or email us at hello@e-surgery.com. We would like to look into this further so that we can see what happened and make sure delays such as this do not happen again.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead

Rated 5 out of 5 stars

Thank you so much for helping me with a…

Thank you so much for helping me with a treatment for a UTI, as I was unable to to get an appt with my GP. I felt too poorly to sit at the emergancy clinic some distance away from my home ( I had a four hour wait there last time, feeling utterly dreadful). I cannot put into words what a relief it is to have e-surgery's help. Thank you so much.

December 4, 2023
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for your kind words and taking the time to review our service, we really appreciate your feedback. We're so happy you found our service to be to a high standard as this is what we aim for!

Shannon at e-Surgery

Rated 5 out of 5 stars

Simply perfect

Everything. YORDANN the dentist was excellent, felt comfortable and he was gentle. I have registered for ongoing treatment

October 1, 2023
Rated 5 out of 5 stars

I couldn't get an appointment with gp my…

I couldn't get an appointment with my GP for another 4 weeks and it was getting increasingly difficult to live with cystitis. I am very grateful that you provide this service and for getting me the treatment so quickly. Everything cleared up very quickly and made a huge difference. Thank you.

September 30, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,


Thanks for choosing to order your medication online with us, we really appreciate your feedback and hope you'd consider us again in future!

Tia at e-surgery

Rated 5 out of 5 stars

All sorted out promptly

All sorted out promptly . Even though I have to return for more treatment , all was dealt with straight away .

September 8, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thanks for rating us so highly and providing such a kind review! We really appreciate your feedback.

Tia at Evaro

Rated 5 out of 5 stars

Convenient and punctual.

Accessible, convenient and punctual service. I was able to start treatment almost immediately without having to wait for a doctors appointment and get a prescription. Medication ordered was effective in clearing my illness.

August 19, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thanks for rating us so highly and providing such a kind review! We really appreciate your feedback.

Tia at e-pharmacy

Rated 3 out of 5 stars

Easy to follow instructions easily available

Liked the fact this type of treatment can be easily purchased over the internet, and is easy to administer, when the instructions are followed

July 13, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to use and review our service! If there is anything else we can help you with to provide a 5 stars experience please contact our team to let us know as we would really appreciate that feedback.

Tia at e-pharmacy

Rated 5 out of 5 stars

Clear clinical pathway and prompt…

Clear clinical pathway and prompt delivery of treatment

July 8, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thank you for taking the time to give your feedback, we're happy to hear you were pleased with our service!

Bradley at e-Surgery

Rated 1 out of 5 stars

Awful service, avoid at all costs

Awful service. I needed treatment for infection and was prescribed antibiotics, I selected their collect from post office option with tracked delivery. After the package was delivered I went to collect it from the post office and was told they didn't have it, so I called e-surgery to explain. They said they would launch an investigation but in the meantime they couldn't send out any new treatment, therefore I was forced to access treatment elsewhere. A month later they contacted me to say the antibiotics had been returned to them and would I like them to be resent, at this point I had already been treated so requested a refund. Initially they refused to offer me a refund as apparently their terms and conditions dictate that they can't, despite the fact I never received the treatment I paid for through no fault of my own. When I continued to complain about this they reluctantly agreed to a 55% refund (and even then did not include the tracked delivery fee in the calculation) "since the cost of the prescriber's time is a specialized service". I thought this was frankly a ridiculous excuse to charge me money for an item I never received and had no control over, not to mention the fact that I was in need of medical care and their initial solution to that was for me to wait for over a month while they conducted their investigation.

December 16, 2022
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to review our service and we appreciate your feedback.

I have taken a look into the matter of your order and I can see that your order was dispatched to the chosen post office for collection. I am sorry that you were informed by Royal Mail that your order was not with them. We had opened an investigation with Royal Mail to see what has happened and to gather some clarity on the situation, this was opened in November when you advised us of the situation.

Unfortunately as the matter is regarding prescription medication, we are unable to send this out immediately without an investigation with Royal Mail being completed first. This is because the information provided to us by Royal Mail was that your order was ready to collect from the chosen Post Office.

We then had your order returned to us by Royal Mail as they stated the order was not collected at the chosen Post Office.

Our team got in touch to advise of this matter and we did offer a resend free of charge for you, you declined this offer and requested a refund.

We do advise on our Terms & Conditions which are agreed to when placing your order and also on the Health Consultation that a refund for medication can not be offered following it being dispensed from our Pharmacy.

As a gesture of goodwill we agreed to offer a refund of 55% for your medication. The reason for the 55% refund is because the cost of the prescription and also the prescribers time are non refundable services as they are personalised to your name, patient details and personal prescription instructions.

The 55% refund was issued for you and this should now have been received.

I hope that this has helped to clear up the matter. If you would like to discuss this further, please do get in touch on 01603 931600 or email hello@e-surgery.com

Kind regards,

Cameron
e-Pharmacy Patient Success Team Lead

Rated 5 out of 5 stars

Get treatment on time!

I was treated on time and the service was friendly and transparent.served me a lot of time and money too!

October 17, 2022
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to leave a review, I am happy to hear you had a positive experience with us and hope to welcome you back soon!

Bradley at e-Surgery

Rated 5 out of 5 stars

Speedy efficient service for my…

Speedy efficient service for my treatment at an affordable price.

August 3, 2022
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for your kind review, we really appreciate you taking the time to share your feedback with us!

Tia at e-Surgery

Rated 5 out of 5 stars

The initial consultation was thorough…

The initial consultation was thorough the prescription was prompt and the treatment good. The cost was not excessive for good service.

July 21, 2022
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We are delighted to hear you were impressed with our prices! We look forward to welcoming you back next time.

Cameron at e-Surgery

Rated 5 out of 5 stars

First class service every time

First class service every time, treatment arrived when they said it would, highly recommended.

July 9, 2022
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for your kind review, we really appreciate you taking the time to share your feedback with us!

Cameron at e-Surgery

Rated 1 out of 5 stars

Doctor neebr replied never received…

Doctor neebr replied never received treatment

March 24, 2022
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,
Thank you for taking the time to leave a review and I am sorry that you have had a negative experience with us.
I have taken a full look into your order and I can see that your order was fully processed on the same day as it was placed and then delivered the following dates.
I have this afternoon tried to give you a call, but unfortunately I was only able to leave a voicemail.
If there are any issues with your order, please do feel free to get in touch directly on: 01603 931600
Many thanks
Cameron
e-Surgery Patient Success Team Lead

Rated 5 out of 5 stars

Very happy with their service and product

Nice to be able to get acid reflux treatment without having to see my awful GP
And a far better price than buy the over counter equivalent locally
Very fast delivery...tracked....discrete packaging
Will definitely order from esurgery again

September 20, 2021
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,
Thank you for taking the time to use and review our service, we're pleased to hear you had a positive experience!
Cameron at e-Surgery

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