Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more
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Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more
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The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
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Shingles test product
Ordered some Ventolin
Ordered some Ventolin. Nice and easy, done it before. This time, no product, no response to emails, no one answering phones.
Imagine if they've not gone bust they soon will.
Avoid.
Now off to the Credit Card company for a refund.
August 28, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello James,
I apologise for the lack of communication and any inconvenience this may have caused. Due to the increased demand following recent news about weight loss injectables, our response times have been affected.
Your order was placed on hold because it was too soon to issue the treatment again (we can only provide this twice every 12 weeks). As we did not receive a response, the order remained on hold.
As requested, we have processed a refund, and the funds should be back in your account within the next 3-5 days. If you have any further questions or need assistance, please feel free to contact our customer service team at hello@e-surgery.com.
Thank you for your understanding.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Don’t bother
I’ve ordered from here for 15 months and never had an issue until now. I ordered 15th Aug and it was meant to be here 17th Aug. It’s now the 27th Aug and I’ve had no communication until today. the phone lines have been turned off, no response to emails or live chat.
They then had the audacity to email me and say it’s on hold because there’s a gap in my treatment…..a gap caused by them not dispatching my product.
I replied asking for a phone call and still haven’t had any response.
August 27, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Reena,
I apologise for the inconvenience and frustration you've experienced. Due to increased demand following recent news about weight loss injectables, our response times and processing have been delayed.
To assist you further, please provide your order number, and we will look into this matter promptly.
We appreciate your patience and understanding during this challenging time and are committed to resolving this for you as quickly as possible.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Ordered online
Ordered online. Went through a on line consultation. All agreed. Never received product. And told I was on hold. Think it’s a scam company
August 26, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Kevin,
I apologise for the confusion and inconvenience you have experienced. For the treatment you ordered, we required proof of prescription, which may have led to your order being placed on hold.
As requested, we have processed a refund for your order, and the funds should be back in your account within 3-5 days. If you have any further questions or need assistance, please feel free to contact our customer service team at hello@e-surgery.com.
We appreciate your understanding and are here to help with any concerns you may have.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
I had a horrible experience with this…
I had a horrible experience with this company. They are listed on website as prime insulin pharmacy but the reviews say e-Surgery. Prime insulin pharmacy is a fraud. They take you through the process and never deliver the product. USPS, FedEx and UPS all deliver products. These people send out fake tracking information with a company that sends out an email asking for more money to get it delivered. It’s a scam and they never refund your money even after they know they don’t send the product. Also, I have alerted the law enforcement authorities about them. I refuse to believe that these reviews are actually real. Keep your money! Save your money!
June 23, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for bringing this to our attention, and I'm sorry to hear about your experience. I can confirm that we are not Prime Insulin Pharmacy. It appears that this is a scam website using our details without permission. We are actively working to rectify this issue and have any fraudulent websites taken down.
We appreciate your understanding and are glad to hear that you have reported the situation to your local law enforcement. If you have any further questions or need assistance, please feel free to contact our customer service team at hello@e-surgery.com.
Your safety and trust are our top priorities, and we are committed to addressing this matter swiftly.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Good quality , good delivery .
Quick delivery , reasonable prices , and a good quality product.
August 17, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate your positive feedback! We're happy to hear that you were pleased with our fast delivery, prices, and the product's quality.
Kym at e-surgery.
I’ve been with e-surgery for 7 months…
I’ve been with e-surgery for 7 months and haven’t had any issue but as of now! They took my money and I’ve not received the product and when I’m calling the phone line it’s impossible to get through and not replying to emails either. It’s been 4 days and I’ve had no reply. I just want my refund and I’ll call it a day.
August 21, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I'm truly sorry you've experienced this issue after 7 months of good service with us. Taking your money without delivering your product is completely unacceptable, and I understand your decision to request a refund.
There is absolutely no excuse for leaving you without acknowledgment for 4 days. You deserve immediate attention and professional service, and we have failed you.
Following the recent Mounjaro price increase announcement, we've been overwhelmed with emails and calls, causing unacceptable delays across all our communication channels.
While we're working around the clock to respond to everyone, this doesn't excuse the poor service you've received.
To process your refund immediately, please email us at hello@e-surgery.com and put "FAO Hannah" so I can prioritise your case and get this resolved quickly.
I sincerely apologise for this experience.
Kind regards,
Hannah Customer Service at e-surgery
Swift and easy experience
Swift and easy experience. Questionnaire easy to understand and complete. Follow up emails to ensure correct administration of product. Fast delivery.
July 29, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate your comments and are happy you found the questionnaire straightforward and the process swift. We are also glad our follow-up emails and quick delivery were helpful.
Kym at e-surgery
The service and getting on the plan has…
The service and getting on the plan has been faultless. However, I have a recurring issue when trying to dispense the 4th dose that the pen base will not turn at all. Now, if this was just a one off I would say its my error, but it isn't...this is the 4th pen this has happened and customer services are not interested and think im trying to get a freebie which im not, there's clearly a quarter of product left and the turning mechanism which has dispenser fine the previous 3 occasions refuses to move. I have managed to mcguiver a fix with a different syringe and faff finding needles to suit. Not placing another order when this new pen expires as can guarantee it will fail on the final dose so looking elsewhere now.
August 4, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate you bringing this to our attention. We're sorry you've experienced recurring issues with the pen mechanism and that our service team's response didn't meet your expectations. We'll investigate this further to improve the product's reliability and our customer service interactions. Thank you for your feedback.
Kym at e-surgery.
delivered promptly
product delivered promptly , great service would definately use again , and recommend to others .
June 16, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you received your product promptly and had a great experience. We appreciate your recommendation and are grateful for your positive feedback!
Kym at e-surgery
The product worked perfectly and…
The product worked perfectly and exceeded my expectations.
July 21, 2025
Easy to use website and product arrived…
Easy to use website and product arrived next day
July 18, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate your kind words! We're so happy the website was easy to use and that your product arrived so quickly.
Kym at e-surgery
Happy customer
Really happy with this service
Quick and efficient delivery
Quality product
Will definitely use again
July 7, 2025
Reply from e-Surgery & EVARO
Hello,
We're delighted to hear you are happy with our service, quick delivery, and product quality! We appreciate your intention to use us again in the future.
Tara at e-Surgery
Delivery is always very fast and…
Delivery is always very fast and product well insulated and cool
July 4, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate you taking the time to share your experience. We're happy to hear that you consistently receive fast deliveries, and the product is well-protected.
Kym at e-surgery
Reply from e-Surgery & EVARO
Hello,
We're delighted to hear that you had a great experience with our service and that your product arrived quickly and on time! Thank you for your positive feedback.
Kym at e-surgery
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you received your product quickly! We appreciate you taking the time to share your positive experience with us.
Kieran at e-surgery
Very impressed with the service and the…
Very impressed with the service and the updates and advice and support
Fast efficient delivery of the product
Which may I add certainly worked within 3 days , no more pain no more swelling
Thankyou
5 stars from me
June 30, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you were impressed with our service, updates, advice, and support. We're glad the product worked so quickly for you. Thank you for your positive feedback!
Kieran at e-surgery
Emailed in advance of ordering and was…
Emailed in advance of ordering and was told they could not offer a y help, I have to put the order through. The 'consultation' questions did not match the reason for wanting the product and then the next day the order was refunded with no contact whatsoever. Poor customer service.
July 1, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I apologise for the poor experience you've had with our service.
As an online pharmacy, we do have licensing restrictions that limit which conditions we can treat, but we should have explained this more clearly when you first enquired. The consultation questions not matching your needs suggests we may not have been able to help with your specific issue, but you deserved a proper explanation rather than a silent refund.
I'd like to look into this further and provide you with a clearer explanation of what happened. Please could you email us at hello@e-surgery.com with your order details? I'll personally review your case and ensure you receive the communication and clarity you should have had from the start.
Thank you for taking the time to share your feedback - it helps us improve our service.
Kind regards,
Hannah Customer Service at e-surgery
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you are pleased with the item you ordered and received fast delivery. Thank you for your positive feedback.
Tara at e-Surgery
no fuss
no fuss. Knowing the correct product that works was important to me. e-surgery arrived in less than 24 hrs. A real blessing.
June 17, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you had a positive experience! It's great to know that you received the correct product quickly. Thank you for your feedback.
Tara at e-Surgery.
Great Service
Great product, Great service, what more can I say.
Orders received within 2 days, Fantastic
Customer service very helpful when needed
June 17, 2025
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you had such a positive experience with our service! It's fantastic to know our customer service was helpful and your order arrived quickly. Thank you for your feedback!
Tara at e-Surgery.
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