e-Surgery & EVARO Reviews 

11,813
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,640 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the remarkably fast delivery times and the straightforward online consultation process, making it very simple to obtain necessary medication when booking a standard doctor or dentist appointment proves difficult. People also appreciate the clear instructions provided with the treatment and find the overall user experience exceptionally convenient and reliable. However, some people mentioned occasional issues with delivery delays caused by mail contractors or problems tracking their package. A few reviewers also noted frustrations when orders experienced unexpected holds, rejections, or required extra steps for approval.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick delivery and an easy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that medications frequently arrive promptly... See more

Order

People report positive experiences with order, highlighting a very smooth, straightforward, and simple online... See more

User experience

Users describe positive interactions with user experience, highlighting the website as easy to navigate and... See more

Product

Consumers find product to be positive, highlighting how easy it is to share symptoms and receive effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more

Company replied

Rated 5 out of 5 stars

Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Women's Health Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. STD Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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4-star
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1-star

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4.7

All reviews

(11,813)

4,710 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Value Health Blood Pressure Monitor

Rated 5 out of 5 stars

customer value

Excellent value for money and customer service. Second to none.

May 30, 2024
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We appreciate the fantastic 5-star rating! It means a lot that you found our process convenient and our pricing reasonable. Thank you for your business.

Shannon from e-surgery

Rated 4 out of 5 stars

Good product

Good product
Good value
Arrived prompt

May 24, 2024
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for your positive feedback! We are glad you found our service to be of the quality that we strive for.
We hope to welcome you back in the future.

Shannon from e-surgery

Rated 5 out of 5 stars

This service is perfect

This service is perfect! It's impossible trying to get good service from the pharmacy attached to my GP practice - they're never open when I finish work, they're closed from Friday evening to Monday and it's thoroughly inconvenient trying to get there before work. e-Surgery's system is convenient and efficient and once I'd answered all the health-related questions it was as simple as pie.

April 15, 2024
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,
Thank you for taking the time to leave this review, it is great to hear you've had such a positive experience using our service! And we hope to welcome you back in the future!

Hannah at e-Surgery

Rated 5 out of 5 stars

Veey simple to use site .very good…

Veey simple to use site .very good value and prompt delivery

April 1, 2024
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,
Thank you for your kind words! We're glad we could get things sorted for you and hope you'll consider us again in future.

Hannah at e-Surgery

Rated 4 out of 5 stars

Nearly 10/10 but not quite

Pros - very easy to place the order, good updates all the way regarding order status, fast despatch and delivery. All in all a very professional service.

Cons - I would have preferred the packaging to be more anonymous without any reference to health / medical supplies within.

March 19, 2024
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Reply from e-Surgery & EVARO

Hello,

Thank you for providing this review, we really appreciate you taking the time to share your feedback with us!

Bradley at e-Surgery

Rated 5 out of 5 stars

Health questionnaire clear & concise

Health questionnaire clear & concise. Once approved, relevant meds can be purchased. Good value & fast delivery. would recommend e-surgery & buy from again. No issues at all.

February 17, 2024
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to leave a review, I am happy to hear you had a positive experience with us and hope to welcome you back soon!

Tia at e-Surgery

Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service. It was easy to order after filling in a short questionnaire about my health background. The item I ordered was delivered to me the following morning which was so impressive

February 16, 2024
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thank you for the lovely review, we're happy to hear you were satisfied with our service!

Tia at e-Surgery

Rated 5 out of 5 stars

Great service! Very fast and simple to use

Great service. Very fast and simple to use. Good value for money. I also paid for cheaper delivery option that takes a few days and they upgraded it to the faster one free of charge. Definitely recommended.

January 9, 2024
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to use and review our service, we're pleased to hear you had a positive experience!

Tia at e-Surgery

Rated 5 out of 5 stars

Efficient service.

Very straightforward purchase. I was able to buy blood pressure tablets after answering small questionnaire. I was out of sinc with my repeat and being able to purchase the tablets was a great help.

December 1, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We are happy to hear you found our service to be quick and efficient. Thank you for sharing your experience with us!

Shannon at e-Surgery

Rated 5 out of 5 stars

Fantastic service - highly recommended

Fantastic service. My local pharmacy has been having a lot of trouble filling one of my prescription medications. In desperation, I decided to try e-Surgery. I couldn't have been happier with their service. They quickly processed my order and health questionnaire and I received my meds within 48 hours. I would have no hesitation in using their service again.

September 19, 2023
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Reply from e-Surgery & EVARO

Hello,

We're pleased to hear we could help! Many thanks for the kind review of our service.

Tia at e-surgery

Rated 5 out of 5 stars

My esurgery experience

Fantastic product and fantastic delivery as usual.
Best service and value for money ever. Thanks again

September 24, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for your kind words and taking the time to review our service, we really appreciate your feedback. We're so happy you found our service to be to a high standard as this is what we aim for!


Tia at e-surgery

Rated 5 out of 5 stars

Very useful service and very much…

Very useful service and very much needed with the current state of our health service . I ordered the ipratropium nose spray after trying several things from gp that have not worked . It solved my problem I had

September 26, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We really appreciate your feedback, thanks for taking the time to share your thoughts on our service.

Tia at Evaro

Rated 5 out of 5 stars

Great Sevice!

Good value, easy to organise & speedy service.

September 23, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thank you for the lovely review, we're happy to hear you were satisfied with our service!

Tia at Evaro

Rated 1 out of 5 stars

Operating under Different Names???????

UPDATE: You have not deleted my husbands account as promised. Please do so immediately as you are now breaking the law!!!!!!

Seriously gone down hill since being taken over or whatever they chose to tell you!!

They appear now to be operating under a couple of different names?? E-Surgery/Evaro/Total Access Health. Even companies house doesn't explain which they are????

My husband ordered some medication & they put it on hold & said they needed his doctors details. Why? after all these years of ordering with no problems would you suddenly want them & do you really think We would allow a company or companies, which ever you are now, access to private & confidential information, don't think so!!

We have asked for all information to be erased from their system, as yet this hasn't been done. We will check again in a couple of days, if not done then We will take this matter further!!

Think We'll stick with our Doctors, the professionals & our NHS who are bound by rules & Data Protection etc

September 19, 2023
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,
Thank you for taking the time to review our service.
We have recently undergone a rebrand so I am sorry for the confusion caused by this. Total Access Health is our trading name and this can be found on Companies House. E-Surgery is the name of our website and as we are starting to grow and expand our business into different avenues, we have also undertaken the name Evaro.
Regarding your order, we have recently updated our prescribing guidelines. As an online pharmacy without access to NHS records currently, we are always looking to improve the care that we can offer to patients to make sure that we are keeping them as safe as possible.
Therefore, we now require GP details so that we can confirm that the patient has previously been prescribed this medication from their GP and also that the patient is continuing to have regular reviews.
As requested, your account has also been erased from our system.
If there is anything you would like to discuss further, please do get in touch on 01603 931600 or hello@evaro.com
Kind regards,
Justin
e-Surgery Superintendent Pharmacist

Rated 5 out of 5 stars

Easy to use

Easy to use. Prompt service. Good value

September 7, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thank you for the lovely review, we're happy to hear you were satisfied with our service!

Tia at Evaro

Rated 5 out of 5 stars

An e-Surgery I Trust

This is a phramacy that asks all the relevant questions (including whether or not that can contact your local Health Practice). My impression is that they take care before prescribing anything, but they also take account of what you tell them. Thanks to this service I was able to obtain bisoprolol tablets (to keep my heart rate steady) when my prescription was lost by Royal Mail. I have also been able to obtain other medication when it has proven impossible to book a non-emergency appointment with a doctor at my local group practice.

July 8, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for your kind words and taking the time to review our service, we really appreciate your feedback. We're so happy you found our service to be to a high standard as this is what we aim for!

Tia at e-pharmacy

Rated 5 out of 5 stars

Excellent online surgery/ pharmacy

Excellent online surgery/ pharmacy. Easy to order and good value service.

April 17, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

Thank you for taking the time to give your feedback, we're happy to hear you were pleased with our service!

Tia at e-Surgery

Rated 5 out of 5 stars

Going between Dr's and local pharmacy…

Going between Dr's and local pharmacy because no one knew where my prescription was. I ran out of high blood pressure meds. Anyone who's on high blood pressure medicine knows you can have a stroke when you miss your doses. What a joke! Went online to e surgery and got my meds by the next morning!

April 10, 2023
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to leave a review, I am happy to hear you had a positive experience with us and hope to welcome you back soon!

Claire at e-Surgery

Rated 5 out of 5 stars

I am very impressed and reassured by…

I am very impressed and reassured by the online pharmacy service that I have used for the first time. Their site is very easy to navigate, selection of available treatments is extensive; backed by a professional team This series is NOT like the many risky outfits out there peddling their concoctions - they are professionally regulated and accountable. I am a health professional myself and checked this company out and reassured using them. My requirements were assessed and only then a prescription was issued. Pricing is much cheaper than even when you are obtaining scripts hzv8ng bought a NHS pre-payment certificate. You have backup if you need help - just ask them online. I would always recommend that your GP is made aware that you are receiving prescriptions from any online pharmacy. Excellent, transparent pharmacy.

April 8, 2023
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for your kind words and taking the time to review our service, we really appreciate your feedback. We're so happy you found our service to be to a high standard as this is what we aim for!

Claire at e-Surgery

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