e-Surgery & EVARO Reviews 

11,813
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,640 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the remarkably fast delivery times and the straightforward online consultation process, making it very simple to obtain necessary medication when booking a standard doctor or dentist appointment proves difficult. People also appreciate the clear instructions provided with the treatment and find the overall user experience exceptionally convenient and reliable. However, some people mentioned occasional issues with delivery delays caused by mail contractors or problems tracking their package. A few reviewers also noted frustrations when orders experienced unexpected holds, rejections, or required extra steps for approval.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick delivery and an easy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that medications frequently arrive promptly... See more

Order

People report positive experiences with order, highlighting a very smooth, straightforward, and simple online... See more

User experience

Users describe positive interactions with user experience, highlighting the website as easy to navigate and... See more

Product

Consumers find product to be positive, highlighting how easy it is to share symptoms and receive effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more

Company replied

Rated 5 out of 5 stars

Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Women's Health Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. STD Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.7

All reviews

(11,813)

4,710 reviews in the last 12 months

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Accu-Chek Instant Blood Glucose Meter

Rated 5 out of 5 stars

Excellent service and responsible…

**Excellent service and responsible prescribing**

I’m extremely happy with the service I received from e-Surgery. As someone with type 1 diabetes, I appreciated that they carried out proper due diligence rather than simply issuing a prescription. They asked sensible questions to ensure I understood the additional risks, knew what warning signs to look out for and was confident about monitoring my glucose, ketones and insulin requirements while taking Mounjaro.

It has been incredibly frustrating that my NHS diabetes team acknowledged Mounjaro could benefit me and said they would support me taking it, yet still refused to prescribe it—even off-label. I was therefore left with no choice but to fund the treatment privately.

I’m very impressed with e-Surgery for listening, taking my individual circumstances seriously and helping me access the treatment responsibly. The whole process felt professional, thorough and supportive. I would happily recommend them.

August 24, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Jonathan,

We are truly grateful for your wonderful feedback and are so pleased to hear about your positive experience with our service. It's incredibly important to us that our patients feel heard and supported. We appreciate you recognising our commitment to responsible prescribing and thorough due diligence. We understand the frustrations you faced elsewhere and are glad we could provide a professional, thorough, and supportive path to accessing your treatment. Your recommendation means a great deal to us.

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

Have become jobsworths, no help.

They have suddenly turned into a bunch of jobsworths. Worried about being sued presumably.

Ordered back-up supplies of blood pressure medication on and off for several years (as my surgery are sometimes too slow and only issue a month at a time).

Suddenly my confirming that I have had a blood test is not enough, they want to see a copy!

Ridiculous. Inconvenient. Means I am more likely to run out. Thanks a bunch.

August 25, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

I’m sorry to hear about your recent experience. Our priority is ensuring the safety and suitability of treatments for all our patients. Occasionally, this means we need additional information, such as proof of prescription or recent tests, to comply with safety regulations and provide the best care.

I understand this can be inconvenient, and I apologise for any disruption this may cause. We value your feedback and are here to assist you in any way we can. Please feel free to reach out if you have further concerns or need assistance with your medication.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Fantastic service when I was having…

Fantastic service when I was having issues with my GP providing a prescription for Levothyroxine ( I’ve been in for 22yrs) . Sent blood TFT tests got my supply very quickly

August 7, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Sue,

We're so pleased we could assist you with your Levothyroxine prescription, especially after such a long time. It's great to know that sending your blood TFT tests led to a very quick supply.

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

Absolutely awful service

Absolutely awful service. They false advertise on their website and are quick to take your money before deciding if they wanna honor an order even though I uploaded all they required. These type of online pharmacy businesses should go bankrupt as they're just useless!
Later edit: after their reply and after taking my time to email them AGAIN, they didn't do anything. Just FYI when there is a hold on an amount you can return it the next day, but you decided to do 5 days as if it was a return. Don't blame my bank, I can literally see it pending. I've had instant or after a day released amounts that were amount pending so THIS IS ON YOU AND YOUR SUBPAR SERVICE. I don't care that all online pharmacy have this abusive practice of charging before guaranteeing they can honour of order, you are all just as subpar, hence why I said "these", plural.

July 28, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello Rory,

Thank you for your updated review and for taking the time to email us with your order number.

We have been able to look into this and can confirm that our team processed your refund on the same day as your order was placed. Your order was placed at around 1am and our team processed the refund at 9:30am.

Our payment system states that the funds were made available back in your account the following day. In my email response I have shared a reference number which you can provide to your card provider and they will be able to trace the refund for you.

Unfortunately, the time it takes for those funds to appear back in your account is down to your card provider and is something we do not have any control over. We are sorry for any inconvenience this has caused.

We are happy to take your feedback on board regarding when payment is taken. There have been some recent internal discussions about this and I have made sure to pass your feedback on to our leadership team as an example of the inconvenience it can cause to our patients.

Kind regards,

Bradley
The e-Surgery Team

Rated 3 out of 5 stars

It took awhile to get approval for the…

It took awhile to get approval for the medication and then they want me to get blood test from the GP and upload my results. I was hoping for an easier service than going to my GP. At the GP it takes 2 weeks to get an appointment then a long wait a blood test. Months go by before you get anywhere. I was hoping the e-surgery would expedite matters but alas not.

July 3, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to leave your review and I am sorry to hear that your experience did not meet your expectations.

We completely understand how frustrating it can be when you are already dealing with long GP waiting times and were hoping for a quicker solution. We do strive to make our service as simple and straightforward as possible and I am sorry if it was not made clear before ordering that certain medications do require additional information such as blood test results before we are able to safely issue a prescription.

We do want to assure you that this is not something we ask for lightly. These requirements are in place to ensure your safety and wellbeing and are in line with clinical guidelines that we are obligated to follow as a pharmacy. We are not able to replace the role of your GP entirely and certain medications do require annual reviews and blood work to ensure they remain safe and appropriate for you.

The good news is that once we have received this information, in the majority of cases we will only request it again every 6 to 12 months, so the process should be much smoother going forward.

We hope that you will give us another chance and please do not hesitate to get in touch if there is anything we can do to help make the process easier for you, our email is hello@e-surgery.com


Kind regards,
Hannah, Patient Success Team Lead at e-surgery

Rated 5 out of 5 stars

Absolutely brilliant,,it worked great

Absolutely brilliant,,it worked great. I will let my friends and family know of this site. Thank you soooo much, I had pus seeping through my gums followed by blood, copious amounts, I requested an antibiotic that would help this condition, and you sent me amoxcillin. No more gunk escalating through the gums. Thanks again e-surgery.

May 21, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We're so happy to hear our service provided such effective relief for you. It's wonderful that we could help, and we truly appreciate you sharing your positive experience with others. Thank you for your kind words.

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

Put me in grave danger and could not even call or email with advice

Did n9t inform me of safety testing protocols. Left me with dangerous levels. Would not let me speak to prescriber. Blamed another company. Completely failed to offer any advice or support to help me deal with the toxicity their prescription created. Put me at serious risk. Did not do anything to help put this right. Will be reporting to pharmacy council.
Replied saying they contacted me - they asked for a blood test result then I have never heard from them again. It's shocking

May 1, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Anna,

Thank you for taking the time to leave your feedback. We take any concern relating to patient safety with the utmost seriousness and we are sorry to hear that you feel your experience fell short of the standard you should expect.

We can see that a member of our team was in contact with you by email on 30th April we will continue to work towards a resolution for you.

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

I was actually pretty happy with…

I was actually pretty happy with e-surgery, but this time experience was different. I’m ordering my treatment from them as I simply haven’t got time to go to doctors. I was ordering it on a regular basis (not controlled medicine or anything). I’ve been asked for my blood test results a couple of times and no problem there I am checking myself on a regular basis. I mainly do it privately as we all know how NHS is (I am getting an annual review - but this is once a year not anytime I want). This time when I requested my meds it took a couple of days before I got a message that an order is on hold. Few hours later a message has arrived from I guess a doctor? Requesting test results- I thought ok annoying as I have only just sent them recently , but nonetheless sent out blood test results from private surgery. A day later I’m getting a response completely ignoring the results and request for a blood test from a GP or NHS app! I can’t have these done whenever I want and I did sent my annual review once couple months back. I also pay extra to get medicine delivered as I haven’t got time to queue at GP surgery every time I need a prescription. If I did would have no need for an online service now would I? Now I have to find the time and the way to get my usual prescription so thank you. I appreciate being careful etc. But that’s a bit much, especially these aren’t regulated or dangerous medications. Not happy at all!

April 19, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to share your feedback, and I’m genuinely sorry for the frustration this situation has caused.

I can see you’ve been a loyal customer for some time, and I completely understand how disappointing it must be when the process doesn’t go as smoothly as it usually does—especially when you’re using our service specifically to save time. You’re right that this experience hasn’t met the standard you’ve come to expect from us, and I apologise for that.

As you’ve been on this treatment for a while, we have a duty of care to periodically review your blood results to ensure the medication remains safe and suitable for you. While we really appreciate you sending your private blood test results, unfortunately they didn’t include all the specific markers our prescriber needs to assess your treatment safely. I’m sorry if this wasn’t communicated clearly in our messages—we should have explained exactly what was missing and why we needed NHS/GP results instead.

I completely appreciate that accessing NHS blood tests isn’t always straightforward, and that’s precisely why you use our service. The last thing we want is to add unnecessary hassle, but in this case, the prescriber genuinely needs those specific results to prescribe safely and responsibly.

Again, I’m sorry we’ve let you down on this occasion. If there’s anything else I can do to help, or if you’d like to discuss this further, please don’t hesitate to get in touch, emailing us at hello@e-surgery.com with FAO Hannah in the subject line.


Kind regards,
Hannah Patient Success Team Lead at e-surgery

Rated 5 out of 5 stars

Cheaper than manufacturer site

Easy to order, Abbott glucose monitor as described. Very quick delivery and cheaper than ordering from manufacturer !

April 8, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that the ordering process was easy, and the glucose monitor arrived quickly and as expected. We appreciate you mentioning our competitive pricing. Thank you for your positive feedback!

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Seamless, stress free, Autism friendly experience!

I live in a rural area and don't drive. My doctor won't do house visits and I -like many others-can't get a dentist.

Doctor refused to prescribe antibiotics as 'they don't do that for dental problems' and told me to go to a dentist. I had three gum abcesses leaking pus and blood. I knew the cause was not tooth related. Doctor wouldn't listen, E-surgery did.

E-surgery sent antibiotics within 24 hours, and a further different course shortly after the first was finished. Both delivered on time with the Royal Mail service chosen.

The gum abcesses are gone, I can bite again, I can chew and the pain is no longer there. Gums now normal again.

I was asked both before and after to complete a really accessible questionnaire-good for fellow Autistics who invariably hate forms. No long-winded demands for ridiculous info.

I had a great level of notifications each time a new step in the process was reached.

And my meds were put through my letterbox.

I am entitled to NHS care but as I can't get any, I used this firm and will absolutely go back if it happens again-or for anything else I can do via them. It so suited me as I knew what the problem was, and I wish I could use them for other issues too that they currently don't deal with as the whole experience was seamless.

They have guardrails, and didn't demand a call.

I also liked the fact they told me how much I had saved the NHS by using them too, that was a nice touch.

I have a given a rough date of experience as I haven't gone to look for when I ordered, it was within a few weeks.

March 30, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We appreciate you sharing your experience. We're happy to hear that our service provided you with effective treatment and a seamless experience, especially given the challenges you faced accessing care. It's great to know the accessible questionnaire and notifications were helpful. We value your feedback.

Kind regards,

Tara
The e-Surgery Team

Rated 1 out of 5 stars

Terrible company

Terrible company, wanted hrt patches, put all details in, then said blood pressure test, which i got from neighbours monitor, was wanting to try a months patches to see if worked then i would go onto getting them off docs, sent blood pressure test over, said will it be getting sent out today moving? Said if not i have a refund, didnt say anything about getting delivery , just issued a refund, generetic replies then a refund after me giving them blood pressure reading too !!!!
Wasted my time giving blood pressure if not going to even attempt to send them out !!!!
Obviously had no intention hence the quick refund, only wanting to know if be getting sent out ???

Take no notice too off hanahs replies she does not reply either after posting on here 🤣

April 3, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

I’m really sorry to hear about your experience. I can see how frustrating this must have been, especially after you went to the effort of providing your blood pressure reading.

I’d like to look into what happened and see if there’s anything I can do to help. Could you please email hello@e-surgery.com with FAO Hannah in the subject line? I’ll personally review your case and get back to you as soon as possible.

Again, I’m sorry for the frustration this has caused.

Kind regards,
Hannah Patient Success Team Lead at e-surgery

Rated 5 out of 5 stars

Was straight forward and efficient

Was straight forward and efficient. Needed a recent blood result which was a reasonable request. Option of not writing directly to GP.

March 6, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that your experience was straightforward and efficient. We appreciate your feedback regarding the blood result request and the option to not contact your GP directly.

Tara
The e-Surgery Team

Rated 5 out of 5 stars

Free contraception without the hassle!

Discovered Evaro through their partnership with the Clue cycle tracking app, as they offer free NHS contraception. Like a lot of people, I work Mon-Fri and so often struggle to get doctors appointments, so being able to get the pill without having to take time off work (and not have to pay like other online pharmacies!)

I filled out a quick consultation very late on Saturday night, had a link to do a blood pressure reading within half an hour. Had a request for more info on Monday (because I stupidly missed out some info on the initial consultation) and requested a specific brand of pill in my reply.

First thing Wednesday morning, I had my pill. Not only did they listen to and honour my request for a particular brand, they also sent six months' worth!

Considering I hadn't filled out the consultation form correctly, have medical issues which limit the contraception types I can use, and had a specific brand request, the process seemed extremely quick and easy from start to finish. Not only that, but this service was completely free to me at point of use. I will happily be using Evaro again when I need to refill my prescription!

November 12, 2025
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that you had a quick and easy experience getting your prescription through our partnership with Clue. We appreciate you sharing how convenient and helpful our service is, especially with your busy schedule and specific needs. We're glad we could meet your brand request and provide six months' worth of medication.

Tara at e-Surgery

Rated 1 out of 5 stars

What a terrible company

What a terrible company
Placed order and accepted it
Then didnt deliver and kept asking for different blood test etc on something completely straight forward..
No correspondence wasted weeks of time asked for refund in the end hopefully I get refunded

October 1, 2025
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for your email, and I'm sorry to hear about your frustrating experience.

I understand this process took longer than expected. Our prescribers do sometimes require additional information, such as blood test results, to ensure we can prescribe safely and appropriately, but I apologise that the communication around this wasn't clearer or more timely.

I can confirm that your refund has been processed and should appear in your account within 2-5 working days.
I'm sorry we weren't able to meet your expectations on this occasion.

Kind regards,
Hannah Patient Success Team Lead at e-surgery

Rated 1 out of 5 stars

Joke of a company and so unproffesional

Placed and order online on the 15th for inhaler and a flow meter ( didnt really need the flow meter but thought might as well get one while i was ordering) . Anyway placed the order and paid for next day delivery for this time today (1pm). Anyway 10 minutes ago I got an email saying they have not sent the inhaler ( which is the reason i placed an order) and will refund me for that, and on top of that the rest of my order has not even been sent yet !!!! So refund me the NEXT DAY DELIVERY COSTS TOO!!! Absolutely poor communication and a scam charging for next day delivery when they have not even sent the item by the time they should have been arriving !!!!!

September 16, 2025
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to leave a review, I am truly sorry to hear about your experience with us.

I would like the opportunity to make this right and to hopefully give some clarification into the refunding of your order. Unfortunately I cannot locate an order with the details provided, so would it be possible for you to send an email to hello@e-surgery.com with "FAO Kym" in the subject line, that way I can respond as quickly as possible to better assist you further.

I am incredibly sorry for any inconvenience this situation has caused, and I understand your frustration completely.

Kym e-surgery.

Rated 5 out of 5 stars

2nd time ordering

I have just ordered my second months worth of a treatment that I need. Its been much easier getting tests done privately through companies such as Thriva & Numan and then coming to E Surgery to get the prescription required as opposed to waiting weeks for appointments and blood tests at my GP, then waiting for a referral to the endocrine department.
E Surgerys online forms have been straightforward and easy to use, my first order with them took a couple of days longer than I had hoped but Id ordered mid week so its possible the weekend delayed the process.
Overall, excellent service and would highly recommend.

August 25, 2025
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that our service has made managing your treatment more convenient. We appreciate your feedback regarding the delivery timeframe and are glad the online forms were straightforward for you. Thank you for recommending our service.

Kym at e-surgery.

Rated 5 out of 5 stars

Education of eating habits

I found that E surgery are very informative and good service with there product.Mounjaro gives you an education into your eating habits.It is helping me lose weight,brought down my blood pressure.I,m over the moon with the results.

July 20, 2025
Rated 1 out of 5 stars

I have been on lisinopril for ten years…

I have been on lisinopril for ten years for high blood pressure. I had a repeat prescription with this company until they made the dangerous and reckless decision to suddenly halt my prescription. This class of medication is extremly dangerous to suddenly quit. The worst thing is they ask me for a gp review for EACH order of the same medication. If i have to go to the gp each time this service is completely rudendant. This company refuses me medication i NEED to stay alive .Now i have to wait 4 weaks until i can get a gp appointment ( the single purpose of this service )with dangerously high blood pressure at risk of stroke heart attack and kidney damage. DO NOT use this company for anything other than over the counter medication and even for that they are overpriced. Which leaves no real reason to use this company especially when there are other services that offer the same thing without the nonsense

May 5, 2025
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for sharing your concerns about your lisinopril prescription experience. I sincerely apologise for the distress this situation has caused you.

Patient safety is our highest priority, which is why we require annual medication reviews—this is standard medical practice to ensure ongoing treatments remain appropriate and effective. While we understand this can be frustrating, these reviews are essential for safe prescribing.

I recognise the serious nature of blood pressure medication and how concerning an interruption in treatment can be. Our service is designed to complement, not replace, GP care for chronic conditions like hypertension. This distinction is outlined in our terms and conditions.

If are needing an emergency supply of medication, your local pharmacy or the NHS111 service should be able to help with until your GP appointment.


Kind regards,
Hannah Customer Service at e-surgery

Rated 5 out of 5 stars

I was told by my surgery to have a…

I was told by my surgery to have a blood test before ordering more thyroxine. There wasn't a slot available for a test before I ran out of thyroxine. e-Surgery were excellent and now I know I can maintain my regimen if I need to. Also, when I got my NHS prescription, I noticed the make of the drug was exactly the same as supplied by e-Surgery.

April 6, 2025
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We appreciate you taking the time to share your experience. It sounds like you had a challenging situation with your medication, and we understand the importance of having a reliable source for your prescriptions. We're glad to hear that e-Surgery was able to provide you with the support you needed and that you were able to maintain your regimen. It's also reassuring to know that the medication you received from e-Surgery was the same as your NHS prescription.

Kym at e-surgery

Rated 5 out of 5 stars

Thorough, affordable and super quick delivery..

This online pharmacy is extremely thorough, affordable, and dispatch items super quick!

I use them for my HRT which is half the price I would pay through my menopausal clinic. I still get blood tests through my clinic to regularly check my levels are safe, and then provide this information to e-surgery as required.

e-surgery will liaise with your GP, as well as run a health check questionnaire to ensure your health and wellbeing before despatching items, which is obviously how it should operate.

Delivery is usually next day, which isn’t charged at a premium delivery rate, and items are packaged well.

I haven’t needed to use this company for any other product as yet, but most certainly will continue to use, and I can highly recommend them as trusted online pharmaceutical providers.

February 23, 2025
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We appreciate your kind words and detailed review. It's wonderful to hear that you've had such a positive experience with our service. We're committed to providing affordable and reliable access to medication, and it's gratifying to know that we're meeting your needs.

We understand the importance of safety and thoroughness when it comes to health-related products. We're pleased that you feel confident in our processes, including our health check questionnaire and communication with your GP. We strive to ensure that all our customers receive the highest level of care and support.

We're also happy to hear that you've found our delivery service to be prompt and efficient. We're always looking for ways to improve our offerings and ensure that our customers have a seamless experience. Thank you again for your positive feedback.

Kym at e-surgery

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