The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more
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Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more
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Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
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Acute sinusitis test product
Medication Request
I knew I had a tooth infection, same symptoms as before, same pain and sensitivity.
Submitted my request, clinican reviewd an prescribed the pergfect antibiotics.
Product delivered next day as promised ensuring I could start treatment as soon as possible. Super quick and easy. Saved so much time trying to get an appointment and cheap.
September 18, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Aimee,
We are so glad to hear that our service was able to provide you with quick and effective treatment for your tooth infection. It's wonderful that we could help you save time and get the medication you needed so promptly.
Kind regards,
Bradley
The e-Surgery Team
Product arrived quickly
September 18, 2026
Reply from e-Surgery & EVARO
Hi Patricia,
Thank you for your review! We’re glad to hear your product arrived quickly.
Kind regards,
Bradley
The e-Surgery Team
IT IS ILLEGAL TO SELL PATIENTS…
IT IS ILLEGAL TO SELL PATIENTS "AMOXICILLIN" online. Must be a fake product as it did nothing to clear up my tooth infection or an infected sebaceous cyst!!!!
September 15, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello Edward,
Thank you for your review.
Although we are sorry to hear you were unhappy with your experience, we would like to clarify that it is absolutely not illegal to prescribe Amoxicillin online. We are a fully registered and legitimate online pharmacy (GPHC registration: https://www.pharmacyregulation.org/registers/pharmacy/9012167) and all of our medication is sourced from the same suppliers as the NHS, so you can be assured that the medication you received was 100% genuine.
All of our online consultations are reviewed and approved by a fully licensed clinician before any medication is issued, and this was the case with your order.
We are sorry to hear that the medication did not have the desired effect. Unfortunately, medication effectiveness cannot be guaranteed for every patient as individual biology, genetics and lifestyle factors can all influence how medication works in the body. With this in mind, we would strongly recommend booking an appointment with your dentist so that your symptoms can be properly assessed and the most suitable treatment prescribed.
If you have any further questions please don’t hesitate to get in touch at hello@e-surgery.com or call us on 01603 931600.
Kind regards,
Bradley
The e-Surgery Team
Excellent service and products…
Excellent service and product plus super fast delivery.
September 12, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Jools,
We are delighted to hear that you experienced excellent service and product quality, along with super fast delivery. Thank you for your wonderful feedback!
Kind regards,
Bradley
The e-Surgery Team
The product I ordered arrived within 24…
The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation.
Although I paid more than a prescription charge, I didn't have all the expense of a private dental appointment, 40 mile round trip and a prescription. I could start the treatment 3 days earlier.
Great service. Highly recommend.
September 11, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Wendy,
We are delighted to hear that our service provided such a convenient and efficient solution for your needs. It's wonderful that you could start your treatment earlier and avoid the extra travel and expense.
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Billy,
We appreciate your positive feedback! We are so glad you experienced excellent service and a great product. We look forward to assisting you again.
Kind regards,
Bradley
The e-Surgery Team
Excellent product
Excellent product, excellent service, I'd never use any one else.👌
September 5, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We're so pleased to hear you had such a positive experience with both our product and service! Thank you for your wonderful feedback and loyalty.
Kind regards,
Bradley
The e-Surgery Team
Great product
Great product. Was easy to order and received the item very quickly. Would recommend.
September 4, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Tien,
We're so pleased you found our product great, the ordering process easy, and that you received your item quickly! Thank you for your recommendation.
Kind regards,
Bradley
The e-Surgery Team
Terrible service
Terrible service. Ordered product and paid. Hear nothing regarding my order. Contacted customer service who stated they sent an email requesting more information. No email sent. Gave information they needed. Then rejected my order with no reason given. A lot of time wasting. Won’t use again.
September 3, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for your feedback and I am truly sorry to hear about the experience you have had.
Upon looking into this, I can see that you signed in using Apple Sign In when placing your order. When using this method, all emails are sent to the email address associated with your Apple account, which may differ from your usual email address. I can confirm that we did send three emails regarding your order, but my apologies if these did not reach you.
An email was also sent yesterday at 6:55pm outlining the full reason for the refund. If you have not received this or would like further clarification, please email us at hello@e-surgery.com with FAO Hannah in the subject line and I will personally look into this for you.
Once again, I am sorry for the frustration this has caused.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
**CAUTION**
**CAUTION: If delivery fails, you will lose both your money and your medication**
Order es-1989690#SUB#1
I am writing this review to warn other patients about the complete lack of consumer support and responsibility from E-Surgery when their delivery service breaks a contract.
I paid a premium for the "Special Delivery Guaranteed by 1pm" service to ensure the strict cold chain of my Mounjaro was maintained. The courier failed the deadline, and the product spent the night in transit. Because of this severe delay and the lack of proper updates, I initially contacted their support stating the medication was compromised and that I would reject it.
However, when the package was finally delivered the next day, my husband opened it immediately and checked it. The ice packs were completely melted and liquid, but fortunately, they were still cold to the touch. He measured the internal temperature right away and confirmed the medication itself was still within a usable range. Only because of his physical inspection did I decide to accept the package, rather than starting a chargeback dispute through my bank.
My complaint is about their corporate behavior. The representatives I spoke with refused to take any responsibility or offer a clear replacement policy for transit failures, relying only on theoretical timelines. The pharmacy offered no support whatsoever to reassure the patient. Under the UK Consumer Rights Act, the pharmacy is legally responsible for a safe delivery within the agreed timeframe.
I must continue my treatment this month, but I am terrified. If the next delivery delays even further and the medication spoils completely, I know E-Surgery will not help. Fortunately, I have kept all physical evidence of this failed delivery timeline and their dismissive messages. If it happens again, we will use the thermometer, refuse the product, and file formal complaints with the GPhC (General Pharmaceutical Council), Trading Standards, and my bank. Do not trust their delivery system.
**UPDATE**
First of all, refunding the shipping cost was not a "gesture"—it was your bare legal obligation under UK law because you breached the guaranteed Next Day contract.
The medication survived by pure luck, not because of your planning. If the delivery had been delayed by just a few more hours, or if this had occurred during one of the UK’s intense summer heatwaves, the biological product would have been completely ruined. I know this because I went through the exact same delivery failure with Zava pharmacy recently, where the delay was longer, the thermometer proved the medication was spoiled, and that pharmacy had to take responsibility.
Do not assume your customers are uneducated. We know exactly how Eli Lilly’s guidelines work: they apply to successful, controlled deliveries, not to compromised transit where products are shuffled between hot vans and depots with fluctuating temperatures.
Your customer service was defensive and offered zero reassurance when I was facing a disrupted treatment. I am terrified of you and about my next delivery. I repeat: solely because of the breach of delivery terms, you are legally obligated to take responsibility. If this happens again and my medication is ruined upon our temperature inspection, I will not hesitate. I will claim my money back immediately and take formal legal action against you through the relevant regulatory bodies. I would never recommend E-Surgery to anyone.
Refunding the shipping fee was not a favor; it was a strict legal obligation for breaching the guaranteed delivery contract. Your response is the absolute proof of my review: you will go to any length to evade post-sale responsibility. I will not waste another second communicating with you. I will simply monitor my next delivery; if the terms are breached again and the medication is compromised, I will not hesitate to do exactly what I did to Zava pharmacy and hold you fully accountable. Do not buy from them.
August 20, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello Adriana,
Thank you for taking the time to share your feedback and I am truly sorry to hear about the anxiety and distress this experience has caused you.
We completely understand your concerns regarding the cold chain of your Mounjaro, and we want to assure you that we take the integrity of temperature sensitive medications very seriously. We are sorry that the delivery did not arrive within the guaranteed time frame and I can see that our team refunded the shipping cost you paid.
Regarding the medication itself, our ice packs are designed to maintain the recommended temperature of between 2 and 8 degrees Celsius for the required time frame. As you have confirmed yourself, the ice packs were still cold upon delivery and the internal temperature of the medication was measured and confirmed to be within a safe and usable range. For this reason, our pharmacists were confident that the treatment was safe to use and this is why a replacement was not offered on this occasion.
We are sorry if it felt as though we were not taking responsibility, as this was certainly not our intention. We do take these matters very seriously and would never knowingly allow a patient to use compromised medication. If a future delivery were to be significantly delayed and we could not confirm the medication was safe to use, we would of course look to offer a replacement.
We hope this provides some reassurance and if you have any further concerns please don’t hesitate to contact us at hello@e-surgery.com or call us on 01603 931600.
Kind regards,
Bradley
The e-Surgery Team
Very efficient and simple to use
Very easy to navigate which product was most suitable. Simple checkout process, quick delivery service. Would highly recommend
August 28, 2026
Reply from e-Surgery & EVARO
Hi Carol,
We're so pleased to hear you found it easy to navigate and choose the most suitable product. It's wonderful that the checkout process was simple and delivery quick. Thank you for your high recommendation!
Kind regards,
Bradley
The e-Surgery Team
Great product and super fast delivery 👍🏻
August 22, 2026
Reply from e-Surgery & EVARO
Hi Mark,
We appreciate your positive feedback! We are so glad you valued our great product and super fast delivery. Thank you for your kind words.
Kind regards,
Bradley
The e-Surgery Team
The product was spot on but Royal Mail…
The product was spot on but Royal Mail failed to deliver on time
August 30, 2026
Reply from e-Surgery & EVARO
Hi Robert,
We're happy to hear you liked the product! We understand your frustration with the delivery delay.
Kind regards,
Bradley
The e-Surgery Team
Amazing service items were delivered…
Amazing service items were delivered super fast easy page to navigate really great product
August 28, 2026
Reply from e-Surgery & EVARO
Hi Donna,
We're so pleased you experienced amazing service and found our page easy to navigate. It's wonderful to hear that your items were delivered super fast and that you're happy with the product!
Kind regards,
Bradley
The e-Surgery Team
Great service
Only needed this as after moving registering with the netw Dr took longer than expected. Was impressed with the questions asked to check product was correct for me. Delivery was next day. Great service
August 25, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Pauline,
We're happy to hear that our service was able to assist you during your transition. We're glad you were impressed with our thorough questions and the next-day delivery. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
I recommend this Surgery to anyone and…
I recommend this Surgery to anyone and I recommend a product it’s real and it works
August 20, 2026
Reply from e-Surgery & EVARO
Hi Rafael,
We are so pleased to hear that you recommend our service and that you found the product to be real and effective. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Have become jobsworths, no help.
They have suddenly turned into a bunch of jobsworths. Worried about being sued presumably.
Ordered back-up supplies of blood pressure medication on and off for several years (as my surgery are sometimes too slow and only issue a month at a time).
Suddenly my confirming that I have had a blood test is not enough, they want to see a copy!
Ridiculous. Inconvenient. Means I am more likely to run out. Thanks a bunch.
August 25, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
I’m sorry to hear about your recent experience. Our priority is ensuring the safety and suitability of treatments for all our patients. Occasionally, this means we need additional information, such as proof of prescription or recent tests, to comply with safety regulations and provide the best care.
I understand this can be inconvenient, and I apologise for any disruption this may cause. We value your feedback and are here to assist you in any way we can. Please feel free to reach out if you have further concerns or need assistance with your medication.
Kind regards,
Bradley
The e-Surgery Team
Brilliant service from consultation to…
Brilliant service from consultation to product to dispatch and delivery.
Can thoroughly recommend.
August 21, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi John,
We're so pleased to hear you experienced brilliant service from consultation to product to dispatch and delivery. We truly appreciate your thorough recommendation!
Kind regards,
Bradley
The e-Surgery Team
I have received a counterfeit antibiotic
I have received a counterfeit amoxicillin antibiotic. I contacted the pharmacy requesting an investigation and to send the product back and they refused to do so. They directed me to report the product to the supplier or an organisation called yellow card. However it is their duty as pharmacy to investigate health and safety issue regarding the medication they sell including reporting it to the supplier. Avoid at all costs
August 14, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for your feedback, and I’m sorry to hear about your concerns.
I assure you that the amoxicillin we provided is sourced from licensed and regulated suppliers, ensuring its authenticity and safety. As a trusted and registered pharmacy, we strictly adhere to all regulatory standards.
When you raised your concerns, we directed you to the appropriate channels, such as the supplier and the Yellow Card scheme, which are equipped to handle such inquiries. Unfortunately, we don’t have the facilities to test medications ourselves.
We value your feedback and are here to address any further questions or concerns you may have. Your trust is important to us, and we are dedicated to ensuring your safety and satisfaction.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
Speedy service great product well…
Speedy service Great product well packaged Thank you
August 21, 2026
Reply from e-Surgery & EVARO
Hi Sue,
We appreciate your positive feedback! We are so glad you experienced speedy service, a great product, and that it was well packaged. Thank you for your kind words.
Kind regards,
Bradley
The e-Surgery Team
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