Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more
Company replied
The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
Company replied
I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more
Company replied
Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Colchicine (test)
Have become jobsworths, no help.
They have suddenly turned into a bunch of jobsworths. Worried about being sued presumably.
Ordered back-up supplies of blood pressure medication on and off for several years (as my surgery are sometimes too slow and only issue a month at a time).
Suddenly my confirming that I have had a blood test is not enough, they want to see a copy!
Ridiculous. Inconvenient. Means I am more likely to run out. Thanks a bunch.
August 25, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
I’m sorry to hear about your recent experience. Our priority is ensuring the safety and suitability of treatments for all our patients. Occasionally, this means we need additional information, such as proof of prescription or recent tests, to comply with safety regulations and provide the best care.
I understand this can be inconvenient, and I apologise for any disruption this may cause. We value your feedback and are here to assist you in any way we can. Please feel free to reach out if you have further concerns or need assistance with your medication.
Kind regards,
Bradley
The e-Surgery Team
Thorough checkup with Pharmacist
Thorough investigation into my age & medical history. Once I had passed the test delivery made within 2 days. Excellent service.
July 24, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're so happy to hear that our thorough process and quick delivery met your expectations! Thank you for sharing your positive experience with us.
Many thanks,
Hannah
The e-Surgery Team
Do not waste your money buy this kit…
Do not waste your money buying this kit the test is not accurate.
July 16, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your review and I am sorry to hear that you are unhappy with your experience.
We would love the opportunity to look into this further for you. Could you please email us at hello@e-surgery.com with FAO Hannah in the subject line so that I can investigate this directly.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
It took awhile to get approval for the…
It took awhile to get approval for the medication and then they want me to get blood test from the GP and upload my results. I was hoping for an easier service than going to my GP. At the GP it takes 2 weeks to get an appointment then a long wait a blood test. Months go by before you get anywhere. I was hoping the e-surgery would expedite matters but alas not.
July 3, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your review and I am sorry to hear that your experience did not meet your expectations.
We completely understand how frustrating it can be when you are already dealing with long GP waiting times and were hoping for a quicker solution. We do strive to make our service as simple and straightforward as possible and I am sorry if it was not made clear before ordering that certain medications do require additional information such as blood test results before we are able to safely issue a prescription.
We do want to assure you that this is not something we ask for lightly. These requirements are in place to ensure your safety and wellbeing and are in line with clinical guidelines that we are obligated to follow as a pharmacy. We are not able to replace the role of your GP entirely and certain medications do require annual reviews and blood work to ensure they remain safe and appropriate for you.
The good news is that once we have received this information, in the majority of cases we will only request it again every 6 to 12 months, so the process should be much smoother going forward.
We hope that you will give us another chance and please do not hesitate to get in touch if there is anything we can do to help make the process easier for you, our email is hello@e-surgery.com
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
Excellent quality and care
It saved me alot of time from going to the gp surgery.
The urine test came out positive for lower urine infection and the antibiotics that I brought cleared it up. If I had waited for a gp , it would have progressed to a upper urine infection which would have needed second line antibiotics and time off work so thank-you
July 9, 2026
Reply from e-Surgery & EVARO
Hi Roisin,
We are so pleased to hear that our service was able to help you quickly and effectively. It's wonderful to know that we could prevent further complications and save you time. Thank you for sharing your positive experience!
Kind regards,
Bradley
The e-Surgery Team
Mounjaro pen is faulty
Mounjaro pen is faulty, rang and emailed twice, no reply or resolution offered. Sent videos and photos of the problem and am being ignored.
And now I’ve been asked to jump through hoops with another video further delaying treatment. It’s not a short video that’s been asked for and have to return at my expense.
1. Identity Verification
• Begin video by clearly showing your face
• State your full name and order number
• Keep your face visible for at least 5 seconds
2. Medication Authentication
• Show the original manufacturer's medication box we supplied
• Clearly display the batch number label on the box
• Hold the box steady for 10 seconds so batch number is fully readable
3. Pen Inspection
• Display the medication pen in question
• Show the pen's label and any identifying numbers
• Demonstrate the current medication level by showing the vial window clearly for 10 seconds (do not obstruct the view)
• Show the dose counter window
• Rotate the pen slowly to show all sides and any visible medication remaining
4. Needle Attachment
• Show a new, unused needle in its sealed packaging first
• Attach the needle to the pen following proper procedure
• Remove both outer and inner needle caps
• Demonstrate that the needle is properly secured and straight
5. Dose Preparation
• Turn the dose selector to dial exactly 1 unit
• Show the dose counter window clearly displaying "1"
• Confirm the pen has clicked into the correct position (audio should be audible)
6. Test Injection ONLY if you are completely confident the pen is not working:
• Inject into the air (never into your body)
• Press the injection button fully and hold for 10 seconds
• Keep both the needle tip and injection button visible in frame during injection
7. Post-Test Verification
• Immediately show the dose counter after the test injection
• Display the vial window to show whether medication was dispensed or not
• Show the needle tip for any visible medication
May 31, 2026
Reply from e-Surgery & EVARO
Hi Carmen,
Thank you for your review and we are sorry to hear that you are experiencing difficulties with your Mounjaro pen.
We want to reassure you that your case has not been ignored. We have been in contact and have requested a short video of the issue so that our pharmacist team can review this and work towards a resolution for you. Unfortunately without this we are unable to assess the fault or offer appropriate next steps.
We understand this may feel like an additional step, however it is a necessary part of our process to ensure we can help you as effectively as possible.
If you are able to send the video across, please do not hesitate to get in touch and we will ensure this is reviewed by our pharmacist team as a priority.
Kind regards,
Bradley
The e-Surgery Team
Put me in grave danger and could not even call or email with advice
Did n9t inform me of safety testing protocols. Left me with dangerous levels. Would not let me speak to prescriber. Blamed another company. Completely failed to offer any advice or support to help me deal with the toxicity their prescription created. Put me at serious risk. Did not do anything to help put this right. Will be reporting to pharmacy council.
Replied saying they contacted me - they asked for a blood test result then I have never heard from them again. It's shocking
May 1, 2026
Reply from e-Surgery & EVARO
Hi Anna,
Thank you for taking the time to leave your feedback. We take any concern relating to patient safety with the utmost seriousness and we are sorry to hear that you feel your experience fell short of the standard you should expect.
We can see that a member of our team was in contact with you by email on 30th April we will continue to work towards a resolution for you.
Kind regards,
Bradley
The e-Surgery Team
I was actually pretty happy with…
I was actually pretty happy with e-surgery, but this time experience was different. I’m ordering my treatment from them as I simply haven’t got time to go to doctors. I was ordering it on a regular basis (not controlled medicine or anything). I’ve been asked for my blood test results a couple of times and no problem there I am checking myself on a regular basis. I mainly do it privately as we all know how NHS is (I am getting an annual review - but this is once a year not anytime I want). This time when I requested my meds it took a couple of days before I got a message that an order is on hold. Few hours later a message has arrived from I guess a doctor? Requesting test results- I thought ok annoying as I have only just sent them recently , but nonetheless sent out blood test results from private surgery. A day later I’m getting a response completely ignoring the results and request for a blood test from a GP or NHS app! I can’t have these done whenever I want and I did sent my annual review once couple months back. I also pay extra to get medicine delivered as I haven’t got time to queue at GP surgery every time I need a prescription. If I did would have no need for an online service now would I? Now I have to find the time and the way to get my usual prescription so thank you. I appreciate being careful etc. But that’s a bit much, especially these aren’t regulated or dangerous medications. Not happy at all!
April 19, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your feedback, and I’m genuinely sorry for the frustration this situation has caused.
I can see you’ve been a loyal customer for some time, and I completely understand how disappointing it must be when the process doesn’t go as smoothly as it usually does—especially when you’re using our service specifically to save time. You’re right that this experience hasn’t met the standard you’ve come to expect from us, and I apologise for that.
As you’ve been on this treatment for a while, we have a duty of care to periodically review your blood results to ensure the medication remains safe and suitable for you. While we really appreciate you sending your private blood test results, unfortunately they didn’t include all the specific markers our prescriber needs to assess your treatment safely. I’m sorry if this wasn’t communicated clearly in our messages—we should have explained exactly what was missing and why we needed NHS/GP results instead.
I completely appreciate that accessing NHS blood tests isn’t always straightforward, and that’s precisely why you use our service. The last thing we want is to add unnecessary hassle, but in this case, the prescriber genuinely needs those specific results to prescribe safely and responsibly.
Again, I’m sorry we’ve let you down on this occasion. If there’s anything else I can do to help, or if you’d like to discuss this further, please don’t hesitate to get in touch, emailing us at hello@e-surgery.com with FAO Hannah in the subject line.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Terrible company
Terrible company, wanted hrt patches, put all details in, then said blood pressure test, which i got from neighbours monitor, was wanting to try a months patches to see if worked then i would go onto getting them off docs, sent blood pressure test over, said will it be getting sent out today moving? Said if not i have a refund, didnt say anything about getting delivery , just issued a refund, generetic replies then a refund after me giving them blood pressure reading too !!!!
Wasted my time giving blood pressure if not going to even attempt to send them out !!!!
Obviously had no intention hence the quick refund, only wanting to know if be getting sent out ???
Take no notice too off hanahs replies she does not reply either after posting on here 🤣
April 3, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I’m really sorry to hear about your experience. I can see how frustrating this must have been, especially after you went to the effort of providing your blood pressure reading.
I’d like to look into what happened and see if there’s anything I can do to help. Could you please email hello@e-surgery.com with FAO Hannah in the subject line? I’ll personally review your case and get back to you as soon as possible.
Again, I’m sorry for the frustration this has caused.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Ordered a U-Test
Ordered a U-Test. Rubbish isn’t a strong enough word. The expectation for the test is not something I think any man would do. In addition, delivered to the wrong address. Would never use this service again
February 9, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for your feedback, and I’m sorry you were disappointed with your experience.
As mentioned in my email to you, the product description on our website does state that this is a swab test. I understand this may not have been what you expected, and I have offered you an alternative test kit with a discount code.
Regarding the delivery, if the parcel was delivered to the wrong address, this would need to be raised directly with Royal Mail. However, I can assure you that our packaging is completely discreet, there are no company logos or any indication of medication or test kits on the parcel, so the contents would not be identifiable.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Very helpful customer service
Very helpful customer service. I ordered 3 testing kits but one half worked and the other not at all. However the instructions are so small I couldn’t read 😅 but was given more kits to try and better instructions how to use and got good solid test results. Much appreciated 🙏
February 7, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate your feedback. We're happy to hear that our customer service was helpful and that the new kits and instructions provided solid test results. We apologise for the initial issue with the testing kits and the instruction size.
Tara at e-Surgery
Falsely advertised product, terrible customer sevice
Falsely advertised a product on website as a urine test when it was a swab test. Messed around for 2 hours on live chat with no apology. No willingness to make amends beyond a refund
Avoid
Edit I've just seen your response: "abusive" is misleading. I simply mentioned on the phone that the person I previously dealt on live chat was "useless". Which is rather factual after being messed around for two hours on the chat with no solution for something so simple - surely you can read the room and understand why I may have been a bit frustrated? I never got abusive on the chat, I asked for clearer communication and answers.
Honestly I would even be open to removing this review if you had conceded with just an apology, but to turn it onto me as being abusive is unfair. I will leave this up
December 9, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for your feedback, and I sincerely apologise for the frustration this has caused you.
I'm sorry that the product information on our website was incorrect, it should have been listed as a swab test rather than a urine test. This was an error on our part, and I'm pleased to confirm that we have now updated the website to reflect the correct information.
I also apologise that your experience on live chat was not as helpful as it should have been, and that it took longer than expected to resolve your query.
While I completely understand your frustration with the situation, I do need to mention that abusive language towards our colleagues is not something we can tolerate. Our team are here to help and deserve to be treated with respect, even when things go wrong.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
What a terrible company
What a terrible company
Placed order and accepted it
Then didnt deliver and kept asking for different blood test etc on something completely straight forward..
No correspondence wasted weeks of time asked for refund in the end hopefully I get refunded
October 1, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for your email, and I'm sorry to hear about your frustrating experience.
I understand this process took longer than expected. Our prescribers do sometimes require additional information, such as blood test results, to ensure we can prescribe safely and appropriately, but I apologise that the communication around this wasn't clearer or more timely.
I can confirm that your refund has been processed and should appear in your account within 2-5 working days.
I'm sorry we weren't able to meet your expectations on this occasion.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
This was literally painless and speedy…
This was literally painless and speedy and saved me from stress and symptoms getting worse waiting for a Doctor’s appointment. I really hate going to the doctors too!
As a person who has reoccurring UTI’s I know the symptoms (I have test strips too) and want to act quickly to stop it getting worse. The tablets were here next day after ordering, i could have cried. It means so much to get treatment speedily as it stops it becoming ‘set in’ and hard to get rid of so I thank you for this! (I have made a doctors appointment to discuss a long term plan to deal with this, but this was a lifeline whilst I wait)
I will definitely use them again if needed.
June 9, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service provided you with quick relief and peace of mind. It's great to know that you received your order promptly and found it helpful while waiting for your doctor's appointment. We appreciate your feedback and are glad we could assist you.
Tara at e-Surgery
I was told by my surgery to have a…
I was told by my surgery to have a blood test before ordering more thyroxine. There wasn't a slot available for a test before I ran out of thyroxine. e-Surgery were excellent and now I know I can maintain my regimen if I need to. Also, when I got my NHS prescription, I noticed the make of the drug was exactly the same as supplied by e-Surgery.
April 6, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate you taking the time to share your experience. It sounds like you had a challenging situation with your medication, and we understand the importance of having a reliable source for your prescriptions. We're glad to hear that e-Surgery was able to provide you with the support you needed and that you were able to maintain your regimen. It's also reassuring to know that the medication you received from e-Surgery was the same as your NHS prescription.
Kym at e-surgery
Poor process, time wasting.
- Requirement for blood test not stated before payment taken.
- Requirement for testosterone blood test scope not stated before sent. Just asks for testosterone test.
-Requirement for blood test to be within 3 months not stated.
All of the above should be stated and a record of acceptance BEFORE payment is taken as extra conditions and time is wasted before refunding.
Incredibly poor experience- accepting money without stating conditions upfront then selling extra blood tests, poor ethics.
December 17, 2024
Unprompted review
Reply from e-Surgery & EVARO
Hello James,
I sincerely apologise for the inconvenience you experienced regarding the additional requirements for testosterone treatment.
I appreciate your detailed feedback about the blood test requirements, including the 3-month validity period and specific scope needed. Following your comments, I have discussed this with our prescribing team to explore adding blood test requirements directly into the initial consultation process, which would help prevent similar frustrations for future patients.
While our prescribers may sometimes need to ask additional questions based on consultation responses to ensure safe prescribing, I understand how frustrating it is to discover these requirements after payment. Your feedback will help us improve our service and make our process more transparent from the start.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Doctor was test good but still don’t…
Doctor was test good but still don’t think it’s the same as seeing a doctor face to face
November 19, 2021
Perfect service for when I've ran out…
Perfect service for when I've ran out of meds. Quick delivery and online test. Have ordered several times now no let downs, well worth the money. Communication is great with delivery updates. Thank you e surgery
August 3, 2021
Reply from e-Surgery & EVARO
Hi Sneha,
Thank you for the kind review! we're so pleased to hear you were happy with our service and we hope you will continue to place your trust in us.
Until next time,
Lucy at e-Surgery
The interests of the Patient are not Important at this surgery
The doctors at this surgery do not have the interests of the patient. I am hypertensive, but had to withdraw my usual medications because I had a screening test which would be affected. The doctor refused to prescribe any alternative medications. So I will have to spend the next 2 weeks with high blood pressure in order to do the Aldosterone-renin screening.
January 7, 2021
Unprompted review
Reply from e-Surgery & EVARO
Hello Sean,
I'm sorry to hear you've had a negative experience. Whilst we do our best to provide our customers with a comprehensive service, we must adhere to very strict prescribing regulations and the decision of our prescribers. If they do not feel a treatment would be clinically appropriate or it is outside their scope of their expertise, we must respect that decision.
I understand this can be frustrating if this was the case and I'm very sorry we could not be of more help. I will look into your order in more detail to see if there is any way we could have done better, and may ask you for your order details. If you would like, you can reach me directly at 01603 931 600.
Kind Regards,
Rob Moulton
Pharmacy Lead
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.