The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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Review summary
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Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more
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Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more
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Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Durex Feel Lube
Initially thought great but since…
Initially thought great but since having medication refused feel not so great, I'm under care of a medical professional and been specifically told to take the medication I ordered, this was a fertility specialist consultant, put all this information on notes when ordered, I was ordering through this company to avoid 57 pounds prescription fee my clinic would charge but the clinician saw fit to decline my request for the medication although provided information its required by my fertility specialist consultant, in response to below, the fact was prescribed it first time around with same information by esurgery was no issue I find it it laughable the rules suddenly changed for a repeat, perhaps me using discount for second order was the issue
September 2, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your feedback and I am truly sorry to hear about your experience. We completely understand how frustrating this must be, particularly when you are under the care of a fertility specialist and have been specifically advised to take this medication.
We want to assure you that our decision to decline your request was in no way a reflection of whether or not you need this treatment. We have no doubt that your fertility specialist has recommended this medication for very good reason.
However, as a private online pharmacy, we do have our own set of guidelines and a defined scope of practice that we are required to adhere to. Unfortunately, in this instance, the nature of your consultation falls outside of what we are able to prescribe within our guidelines. Whilst your fertility clinic is a trusted medical provider, they are a separate entity to us and we are unable to prescribe outside of our own scope, regardless of external recommendations.
We genuinely empathise with your situation and understand the financial pressures that come with fertility treatment. We are sorry that we were unable to assist on this occasion and we hope that you are able to access the medication you need through the appropriate channels.
We wish you all the very best on your journey.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
Outstanding Service
From the very start I had a consultation which had my healthcare and safety above all else. They assured the correct medication for me. They kept in touch to ensure I was ok and even drafted a letter for me GP to inform him of my new medication. I can’t recommend this company highly enough and I intend to stick with them going forward as I feel safe. Order was straight forward and very fast delivery
August 28, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Jill,
We're so pleased to hear that you felt safe and well-cared for throughout your experience, from the consultation to the follow-up and fast delivery. We truly value your trust and look forward to continuing to support your healthcare needs.
Kind regards,
Bradley
The e-Surgery Team
I couldn’t get an NHS dental…
I couldn’t get an NHS dental appointment, I tried every day for over a week and eventually gave up on the NHS, I knew I needed antibiotics but not even the doctor would prescribe them for a dental problem, I was in pain and unable to get any help until I came across e-Surgery, the process was simple and fast and my antibiotics arrived the next morning, two days later and my mouth is feeling better, swelling going down and starting to feel normal again! Thank you so much! Fantastic service!
August 25, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We are so glad to hear that we could provide you with the help you needed during such a difficult time. It's wonderful to know that our service was simple, fast, and that you're feeling better. Thank you for your kind words!
Kind regards,
Bradley
The e-Surgery Team
Brilliantly quick service
Brilliantly quick service.
Well worth it. Feel much better already!
August 19, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Neil,
We are so pleased you experienced brilliantly quick service! We truly appreciate your positive feedback and are glad you are feeling much better already. Thank you for your kind words!
Kind regards,
Bradley
The e-Surgery Team
Quick and simple to understand the…
Quick and simple to understand the process, but I didn't feel compromised or rushed or misunderstood. Highly recommended.
August 16, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Bevan,
We're so pleased you found our process quick and simple to understand, and that you felt neither rushed nor misunderstood. We appreciate your high recommendation!
Kind regards,
Bradley
The e-Surgery Team
Happy customer been using your service for a year…
I've been using your service for a year and half now. Having lost 5 stone I fully recommend it. It's very easy to order and I feel extremely safe being with you.
August 8, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Sheila,
We are absolutely thrilled to hear about your incredible success and that you feel safe and confident using our service. Losing 5 stone is a fantastic achievement, and we're so glad we could be a part of your journey!
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Vicky,
We are delighted to hear that you found our pharmacy really good, and that you experienced quick and fast delivery. We're also pleased that you were made to feel at ease. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
I had been suffering with sinusitis for…
I had been suffering with sinusitis for almost 10 day, i used my local pharmacy who said it was just a blocked nose, suggesting decongestant, id used sudafed, nasal sprays for 5days steam etc. Nothing worked, i began feeling exhausted, headaches. My friend told me about the online chemist, I completed the questionnaire and personal questions. Which suggested antibiotics, i ordered them at the reasonable price and they arrived the next day, I'm on day 4 of taking them and I feel so much better almost 100%😀
August 3, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Natalie,
We're truly happy to hear that our service could provide such a positive and effective solution for your prolonged sinusitis. It's wonderful to know that our online consultation and the prescribed treatment have made such a significant difference in your well-being, helping you feel almost 100% better. We appreciate you sharing your experience and highlighting the efficiency of our process, from the questionnaire to the prompt delivery of your medication. Your feedback is valuable to us.
Kind regards,
Bradley
The e-Surgery Team
So I placed an order for antibiotics as…
So I placed an order for antibiotics as I had done 4 months plus ago. They have refused the order with ZERO explanation despite having my phone number and email address to contact me!
I get when you feel that you can’t fufil a prescription and no doubt you have your reasons but it would be common courtesy’s to relay those reasons to the customer! I won’t be bothering with this service again, communication is key!
July 24, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your review and I am truly sorry to hear about your experience. I completely understand your frustration and you are absolutely right that communication is key, particularly when an order has been unable to be fulfilled. This is not the standard of service we strive to provide and I sincerely apologise that you were not given an explanation in this instance.
I would very much like to look into this for you and understand what happened. Could you please email us at hello@e-surgery.com with FAO Hannah in the subject line so that I can investigate this directly and provide you with the answers you deserve.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
E- surgery
E- surgery. Are Amazing , very responsive to you requests , they make you feel valued , great communication , always helpful in providing a first rate service - thank you .
July 15, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We are so thrilled to hear that you have had such a positive experience with us. Making our customers feel valued is at the heart of everything we do so it means the world to us to hear this.
We will be sure to pass your kind words on to the rest of the team as feedback like this really does motivate us to keep delivering the best service possible.
Thank you so much for taking the time to share your experience and we look forward to continuing to support you!
Many thanks,
Hannah, Patient Success Team Lead at e-surgery
Fast
Fast, efficient service. Delivered a day earlier than anticipated. Good medical questionaire made it feel like they were taking all the right precautions. Highly reccomend.
July 20, 2026
Reply from e-Surgery & EVARO
Hi,
We're so pleased to hear that you found our service fast and efficient, and that your delivery arrived earlier than expected. We appreciate your kind words about our medical questionnaire and the precautions we take.
Kind regards,
Bradley
The e-Surgery Team
So thorough and careful
So thorough and careful, making sure I was suitable for the drug.
Answered all my queries immediately.
Made me feel safe and secure
July 17, 2026
Reply from e-Surgery & EVARO
Hi Sheila,
We're so glad to hear you felt safe and secure with our thorough and careful approach. We appreciate your kind words about our prompt responses to your queries!
Kind regards,
Bradley
The e-Surgery Team
iv never felt so good and looked so…
iv never felt so good and looked so good I don't even won't to eat and I've never been on more than 5 ,servis is great I feel I need to take this for the rest of my life and my Dr is very happy with how I look x
July 17, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Peter,
We are so happy to hear that you're feeling and looking great! It's wonderful to know that our service has made such a positive impact on your well-being. We appreciate your kind words.
Kind regards,
Bradley
The e-Surgery Team
Quick and efficient service
Quick and efficient service , I also feel confident in this company , having been recommended by my GP.
Competitive pricing .
Customer services can easily be contacted and are quick to reply by email ..
July 16, 2026
Reply from e-Surgery & EVARO
Hi Nicola,
We're so pleased to hear that you found our service quick and efficient. It's wonderful that you feel confident in our company, especially with a GP recommendation. We're also glad our pricing is competitive and that our customer service team is easily contactable and responsive.
Kind regards,
Bradley
The e-Surgery Team
Excellent service and very easy…
Excellent service and very easy website. Having lost nearly 5 stone I'm over the moon and feel very safe using the company. Luckily I had no side effects and I would fully recommend to all.
June 28, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Sheila,
We're delighted to hear you had an excellent experience with our service and found our website easy to use. It's wonderful to know you're so pleased with your progress and feel safe using our company. Thank you for your recommendation!
Kind regards,
Bradley
The e-Surgery Team
Very good and fast
Very good and fast. What I needed. I needed help and I feel much better
June 15, 2026
Reply from e-Surgery & EVARO
Hi J,
We are so glad to hear that you found our service very good and fast, and that you received exactly what you needed. It's wonderful to know that you feel much better!
Kind regards,
Bradley
The e-Surgery Team
Fantastic help with a nasty dental infection.
Being someone who is terrified of dentists I had delayed visiting despite having a loose tooth for quite sometime. The gum became infected and painful making me feel really quite unwell. Unable to get a dentist appointment until the following week I was able to order some antibiotics to at least start addressing the infection and accompanying symptoms. I am very happy to say that the tooth is now gone along with the infection. Without this service I was contemplating the possibility of having to visit A and E as my symptoms worsened. Thank you so very much for the help and please don't be a scaredy cat like me, just go to the dentist!
June 13, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Carol,
We are truly glad to hear our service was able to provide timely assistance during a difficult situation. It's wonderful that we could help you address the infection and pain. Thank you for sharing your experience and valuable advice.
Kind regards,
Bradley
The e-Surgery Team
So easy to feel pain free lm so happy…
So easy to feel pain free lm so happy there's something like this ✨️
May 15, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Chris,
We are so happy to hear you are feeling pain-free. Thank you for your wonderful feedback!
Kind regards,
Bradley
The e-Surgery Team
I had a very severe case of bacterial…
I had a very severe case of bacterial tonsillitis, and the penicillin tablets prescribed were effective and cleared the infection. I found the service very convenient, as it was much quicker to order online rather than waiting to see a doctor and get a diagnosis. The only issue I encountered was the duration of the prescription. The course provided was for 5 days, but by the 4th day I realized I would need a longer course to fully clear the infection as I could still feel some mild symptoms. I therefore had to obtain additional penicillin online from another registered UK pharmacy and completed a total of 6 days, after which I was completely recovered. I also note that some providers recommend a 7 day course. Overall, the treatment was effective and the service was efficient, but it would be helpful to review the duration of the prescribed course to ensure full resolution of the infection.
April 26, 2026
Reply from e-Surgery & EVARO
HI,
We're glad the treatment was effective and the service convenient for your tonsillitis. We appreciate you highlighting the prescription duration issue. We will review the course length to ensure complete infection resolution. Thank you for your feedback.
Kind regards,
Bradley
The e-Surgery Team
Makes life so much easier
Makes life so much easier! As a grown adult I feel ‘when you know you know’ what’s going on and trying to get a doctors appointment is difficult! Using the e-surgery I can get the medication I know I need quickly and cure the issue before it becomes ‘set in’. I am so grateful for this service
(Treatment received for UTI)
April 17, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We're happy to hear our service makes life easier for you. It's great knowing you can quickly access the medication you need. Thank you for your positive feedback; we appreciate it.
Kind regards,
Bradley
The e-Surgery Team
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