Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more
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Review summary
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Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more
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The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Durex Pleasure Me Condoms
Excellent service
Excellent service. Cheaper than going to the dentist (who couldn't fit me in for days anyway) and I didn't have to take time off work. Delivery was prompt so I could start the treatment quickly.
September 21, 2026
Unprompted review
Easy to order and fast delivery
Easy to order and fast delivery. Also kept me informed of the process of my order, thankyou
September 11, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent
Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answering service before getting through to a grumpy admin bod with a grudge. And on average, you're usually given an appointment in two weeks time. Most of us usually know what's going on with ourselves and this service helped me navigate the garbage and led to treatment quickly. Yes I paid but I'm now getting treatment instead of suffering for another two weeks. Thank you, e-Surgery, long may you continue and yes, 'I'll be back!'
September 18, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Ana,
We are so pleased to hear that our service provided such a quick and efficient solution for your healthcare needs. It's wonderful to know that we could help you navigate the process smoothly and get the treatment you required without delay. We truly appreciate your kind words and look forward to continuing to serve you.
Kind regards,
Bradley
The e-Surgery Team
Poor service
Poor service. I ordered medication which I had ordered previously from this company. They asked me to send a photo of a box of the medication from a previous prescription as proof that I had it before. I did this and they confirmed my order was being despatched. However they then put my order on hold again indicating the photo wasn't clear (it was) this was supposedly a 'clinical enquiry'. Please be careful if you need an item quickly this is not the company for you as there are too much jumping through hoops to place an order. No doubt I'll need to wait for my refund
September 19, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your review and I am sorry to hear that this experience has been frustrating for you.
I do want to take the opportunity to explain. As it has been a few years since your last order with us, our clinical guidelines have been updated in line with requirements from the CQC and GPhC and we are required to follow these to ensure we are prescribing safely and responsibly.
Regarding the photo, I can see that the image itself was clear and I apologise if this was not communicated effectively. Unfortunately the photo was cutting off some key information that our clinical team required. I am sorry that this was not made clearer to you from the outset and I will be speaking with the team members involved to ensure this is communicated more effectively in future.
I can also see that your order is still currently on hold and I would very much like to help get this resolved for you. If you would like to discuss this further please do not hesitate to email us at hello@e-surgery.com with FAO Hannah in the subject line and I will personally look into this for you.
Once again I am sorry for the experience you have had and I hope we get the opportunity to resolve this for you.
Kind regards,
Hannah
Not having to grovel to a Dr because l…
Not having to grovel to a Dr because l can not get a dental appointment this is brilliant don't let me down l am disabled 74yrs old they are very good amazing quick service most important next day delivery
September 18, 2026
Reply from e-Surgery & EVARO
Hi Frances,
We are so glad to hear that our service has been helpful and convenient for you, especially with the quick delivery. Your feedback is truly appreciated, and we are committed to maintaining this high standard for all our customers.
Kind regards,
Bradley
The e-Surgery Team
they gave me what i needed and prompt
September 11, 2026
Reply from e-Surgery & EVARO
Hi Janet,
We appreciate your positive feedback! We are so glad you received what you needed and found our service to be prompt. Thank you for sharing your experience.
Kind regards,
Bradley
The e-Surgery Team
It was weekend and I knew that I…
It was weekend and I knew that I wouldn't get to see a doctor for a while and was suffering badly with a UTI and needed antibiotics fast. This company is great in that it diagnosed and sent me the right antibiotics for me very speedily. I am now feeling better, but if it wasn't for them, then I am pretty sure that I would still be waiting for a doctor's appointment to see my GP!
September 16, 2026
Reply from e-Surgery & EVARO
Hi Philippa,
We are so pleased to hear that we could help you so quickly when you needed it most. It's wonderful to know that you are now feeling better and that our service made a positive difference.
Kind regards,
Bradley
The e-Surgery Team
Service and order
I was unable to have the medication I asked for because it was a different type that was not on my medical record but they allowed me to have the one on the medical record instead of cancelling and refunding
September 1, 2026
Reply from e-Surgery & EVARO
Hi,
We appreciate you taking the time to share your experience with us. We understand your frustration regarding the medication discrepancy. We are always working to ensure patient safety and adherence to medical records. We are reviewing our procedures to see how we can better communicate these situations and offer clearer options.
Kind regards,
Bradley
The e-Surgery Team
My brother recently had a abcess on his…
My brother recently had a abcess on his gums due to a nasty tooth infection. He looked online and bought some amoxicillin thinking it was going to clear it up. 1 week later it done absolutely nothing!
I have later found out by several people including my dentist who have all told me that it is ILLEGAL IN THE UK to sell that particular drug!
So what they are doing is COMPLETELY AGAINST THE LAW and need to be prosecuted for what they are doing!
I AM NOW IN TALKS WITH MY LEGAL TEAM TO TAKE STRONG ACTION AGAINST E-SURGERY TO SUE AND STOP THEM FROM CARRYING OUT MORE FRAUDULENT SCAMS ON OTHER CUSTOMERS! SHOCKING!😮😮😮😡😡😡
September 15, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello William,
Thank you for your review. We are sorry to hear about your brother’s experience and we hope he is feeling better.
We do want to address the claims made in your review as we feel it is important to set the record straight. It is absolutely not illegal to prescribe Amoxicillin online in the UK. We are a fully registered and legitimate online pharmacy (GPHC registration: https://www.pharmacyregulation.org/registers/pharmacy/9012167) and all of our medication is sourced from the same suppliers as the NHS. All consultations are reviewed and approved by a fully licensed clinician before any medication is issued.
We understand your frustration, however selling prescription medication online is entirely legal provided the correct processes are followed, which we absolutely ensure at e-Surgery.
We are sorry to hear that the medication did not clear up your brother’s infection. As with all medication, effectiveness cannot be guaranteed for every patient as individual biology, genetics and lifestyle factors can influence how drugs are processed in the body. We would strongly recommend that your brother books an appointment with his dentist so that his symptoms can be properly assessed and the most appropriate treatment prescribed.
If you have any further questions or concerns please don’t hesitate to get in touch at hello@e-surgery.com or call us on 01603 931600.
Kind regards,
Bradley
The e-Surgery Team
excellent had a STD got in contact with…
excellent had a STD got in contact with E-surgery and they got me sorted out with a friendly conversation thanks for delivery and shipping much appreciated
September 11, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Barry,
We're so pleased to hear that we were able to help you and that you found our conversation friendly. It's wonderful to know that you appreciated our delivery and shipping.
Kind regards,
Bradley
The e-Surgery Team
Straightforward form to fill in online
Straightforward form to fill in online. My order was delivered the next day with clear instructions and accompanying leaflet about medication and dental care, plus a voucher for discount on next order. Saved me from a painful infection waiting for a dental appointment.
September 11, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Melody,
We're so pleased to hear that our online form was straightforward and that your order arrived promptly with clear instructions. It's wonderful that we could help you avoid a painful infection while waiting for your dental appointment.
Kind regards,
Bradley
The e-Surgery Team
DELIVERY TIMES NOT RELIABLE EVEN IF YOU PAY EXTRA
They use Royal Mail who are very unreliable. I paid for 24 hour tracked. I ordered on a Friday night and expected the medication on Sunday or Monday at the latest. After emails saying it would be received by 5pm toady, Royal mail emailed me at 3.30pm to say they couldn't deliver today (they didn't say why) and that they will "attempt" to delivber tomorrow. e-Surgery have of course covered themselves by putting that the 24 hour trackled service can "rarely" take 3 days.
September 14, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello Melanie,
Thank you for your feedback and I’m sorry to hear about the delays you experienced with your delivery. I completely understand how frustrating this must have been, especially when you needed your medication.
I’m pleased to let you know that we have processed a refund of your shipping cost as a gesture of goodwill, and I can confirm that Royal Mail have updated the tracking again today and state that your order is now due for delivery before 5pm today.
We hope your medication arrives safely and that you’re feeling better very soon. If you have any further concerns please don’t hesitate to get in touch at hello@e-surgery.com or call us on 01603 931600.
Kind regards,
Bradley
The e-Surgery Team
Frustrating glitches with their…
Frustrating glitches with their software. Won’t let me order and then repeatedly put the order on hold because I’ve delayed ordering due to the fact they wouldn’t let me order.
September 4, 2026
Reply from e-Surgery & EVARO
Hi Sarah,
Thank you for your feedback and I’m really sorry to hear you’ve been experiencing difficulties with our ordering system. I can completely understand how frustrating this must be, especially when you need your medication.
We would love to look into this for you and get it resolved as quickly as possible. Please don’t hesitate to get in touch with us at hello@e-surgery.com or call us on 01603 931600 and our team will be happy to help get things sorted for you.
We apologise for the inconvenience caused and hope to resolve this for you very soon.
Kind regards,
Bradley
The e-Surgery Team
Super easy site to use quick delivery…
Super easy site to use quick delivery 5* from me
September 12, 2026
Reply from e-Surgery & EVARO
Hi Sandra,
We are so pleased to hear that you found our site super easy to use and that your delivery was quick. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Gp didnt pick up repeat
Put my repeat in doctors in plenty of time- still not been picked up. Google led me to this company and i had my medication (inhaler) following day. Reassured many thanks. Would deffo return if needed in the future
September 11, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Hayley,
We're so glad we could help when your usual prescription wasn't available. It's wonderful to hear that you received your inhaler so quickly and that we could provide reassurance. We appreciate you sharing your positive experience and look forward to assisting you again if needed.
Kind regards,
Bradley
The e-Surgery Team
Stopped me being hospitalised
September 9, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Bernadette,
We are truly grateful for your wonderful feedback. We are so happy we could help you.
Kind regards,
Bradley
The e-Surgery Team
So easy!
Sensible questions reassured me the service was responsible and professional. Very quick response and delivery after an easy process to complete
September 7, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Dan,
We're so pleased to hear that our questions reassured you of our responsible and professional service. It's wonderful that you experienced a very quick response and delivery after an easy process.
Kind regards,
Bradley
The e-Surgery Team
Excellent super quick service,e-surgery…
Excellent super quick service,e-surgery were there for me when needed. I would highly recommend them 5*****
July 10, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Ceylon,
We're so pleased to hear you received excellent and super quick service, and that we were there for you when you needed us. We truly appreciate your high recommendation!
Kind regards,
Bradley
The e-Surgery Team
Excellent service
Excellent service. It saved me hours of waiting to see a dentist, especially when I was in severe pain. The service was quick, convenient, and extremely helpful.
September 4, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Kamran,
We're so pleased our service was quick, convenient, and extremely helpful, especially when you were in severe pain. It's wonderful that we could save you hours of waiting to see a dentist.
Kind regards,
Bradley
The e-Surgery Team
Abcess relief
Realised my toothache was actually an abcess when my face swelled up on Thursday night. Google search led me to e-surgery. Completed the consultation and medication turned up as promised. Face swelling and pain relieved Saturday evening
September 7, 2026
Reply from e-Surgery & EVARO
Hi David,
We're so glad to hear that we could provide such prompt relief for your toothache and swelling. It's wonderful to know that the medication arrived as promised and helped you feel better quickly. Thank you for sharing your positive experience!
Kind regards,
Bradley
The e-Surgery Team
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