Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more
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Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more
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The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
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Easyhaler Salbutamol
SPARE INHALER…
I was only'SWAYED' to order a 'spare' salbutamol inhaler, due to their CONSTANT circular emails with discount codes they kept sending me!, touting for orders. My medical practice has gone vastly downhill since moving premises, it's far less hassle PAYING for an inhaler online than trying to contact my surgery, where i get them for free. After me typing a long, time consuming email to E-surgery, with all the INFO they requested, they then refused my order-ADDING "your refund can take up to TEN DAYS" ??-DISGUSTING. They TOOK my funds IMMEDIATELY, ( & prior to approval?🤦♀️🙆♀️)but i now have to wait 10 DAYS for them to return my funds?!!-totally unnacceptable. I've NEVER had all THIS performance with any other online chemist, who ALL have access to my GP medical records, & i always complete the necessary online consultations, as expected. I've now unsubscribed from E-surgery. NEVER, EVER, AGAIN.
August 1, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your feedback and I am truly sorry to hear about your experience. I completely understand your frustration and I would like to address your concerns as clearly as possible.
Regarding the refund timeframe I want to clarify that the up to 10 days is a guideline set by the banks themselves and is unfortunately outside of our control. We state up to 10 days as some banks such as Monzo can take a little longer to process returns however the majority of customers receive their refund within 2 to 3 days. We sincerely apologise if this was not made clear enough.
With regards to payment being taken upfront this is standard practice across the majority of online pharmacies. We do state within the consultation that in the event we are unable to fulfil an order a full refund will always be issued.
We are also sorry that your order was unable to be fulfilled on this occasion and I would genuinely like to look into this further for you. If you would like me to investigate please do not hesitate to email us at hello@e-surgery.com with FAO Hannah in the subject line and I will do my very best to help.
Thank you again for your feedback and we are sorry to have lost you as a customer.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
Placing an order for Salbutamol inhaler
I found the service to be exceptional. Placing my order was caring and made easy. The delivery service was fast with communication throughout.
March 26, 2026
Reply from e-Surgery & EVARO
Hi,
We're happy to hear that placing your order was easy and caring. It's great to know that our delivery service was fast with good communication. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Incorrect prescription received. Unable to contact company to rectify.
Ordered 2 salbutamol, received 1 ventolin. Have been trying over a week to contact them via email and phone with no response to either. Contacting trading standards and the governing body of pharmaceuticals. Don’t waste your money.
September 5, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your feedback.
I sincerely apologise for the multiple failures you have experienced - receiving the incorrect quantity and brand of medication, combined with poor customer service, is completely unacceptable. I understand how frustrating this must be when you depend on receiving the right medication.
I want to resolve this matter for you immediately, however I am unable to locate your specific order using the information available from this review. To ensure I can help you quickly, please email us at hello@e-surgery.com with "FAO Kym" in the subject line, and I will personally prioritise your case and work to get this corrected as soon as possible.
You should never have to deal with receiving the wrong medication or struggle to get proper customer support when things go wrong. I take full responsibility for these failures and am committed to making this right for you.
Thank you for bringing this serious issue to our attention, and I look forward to resolving this promptly once I receive your email.
Kym at e-surgery.
Very unhappy I ordered 2 inhalors…
Very unhappy I ordered 2 inhalors Salbutamol and have still not received these items .money taken.
December 13, 2024
Unprompted review
Reply from e-Surgery & EVARO
Hello Alan,
I am very sorry to hear you have not received your Salbutamol inhalers despite payment being taken.
I have attempted to locate your order in our system but am unable to find it with the details provided. To help us investigate this and resolve the situation quickly, please contact us at hello@e-surgery.com or call 01603 931600 with your order number or patient details.
Once you provide these details, we can immediately look into the status of your order and inhalers, and take appropriate action to help resolve this for you.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to give your feedback, we're happy to hear you were pleased with our service!
Cameron at e-Surgery
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