e-Surgery & EVARO Reviews 

11,811
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,640 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the remarkably fast delivery times and the straightforward online consultation process, making it very simple to obtain necessary medication when booking a standard doctor or dentist appointment proves difficult. People also appreciate the clear instructions provided with the treatment and find the overall user experience exceptionally convenient and reliable. However, some people mentioned occasional issues with delivery delays caused by mail contractors or problems tracking their package. A few reviewers also noted frustrations when orders experienced unexpected holds, rejections, or required extra steps for approval.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick delivery and an easy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that medications frequently arrive promptly... See more

Order

People report positive experiences with order, highlighting a very smooth, straightforward, and simple online... See more

User experience

Users describe positive interactions with user experience, highlighting the website as easy to navigate and... See more

Product

Consumers find product to be positive, highlighting how easy it is to share symptoms and receive effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more

Company replied

Rated 5 out of 5 stars

Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Women's Health Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. STD Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

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4.7

All reviews

(11,811)

4,710 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Germoloids Haemorrhoids and Piles Cream

Rated 5 out of 5 stars

Excellent

Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answering service before getting through to a grumpy admin bod with a grudge. And on average, you're usually given an appointment in two weeks time. Most of us usually know what's going on with ourselves and this service helped me navigate the garbage and led to treatment quickly. Yes I paid but I'm now getting treatment instead of suffering for another two weeks. Thank you, e-Surgery, long may you continue and yes, 'I'll be back!'

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

I have an abscess in my gum

I have an abscess in my gum. I had been trying to get a dental appointment for at least a week.
I managed to get an appointment with an emergency dentist which didn’t go well As I was told that the treatment would cost over £1000
I then found e-surgery online
I ordered antibiotics which arrived the next day Now two days in and I am already feeling the benefits
The service was quick and easy and very much welcomed
This is a good online service

September 20, 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then found epharmacy! Quick and easy and no cost for contraception!!

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Medication Request

I knew I had a tooth infection, same symptoms as before, same pain and sensitivity.
Submitted my request, clinican reviewd an prescribed the pergfect antibiotics.
Product delivered next day as promised ensuring I could start treatment as soon as possible. Super quick and easy. Saved so much time trying to get an appointment and cheap.

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

Very quick and efficient

Very quick and efficient. I needed the antibiotics for uti and it was going to take longer to get them from my gp. I knew all the symptoms.
They arrived well and discreetly packaged.
The only issue I have is the charge of over ten pounds for next day delivery. I simply can't afford this.

September 14, 2026
Unprompted review
Rated 1 out of 5 stars

Poor service

Poor service. I ordered medication which I had ordered previously from this company. They asked me to send a photo of a box of the medication from a previous prescription as proof that I had it before. I did this and they confirmed my order was being despatched. However they then put my order on hold again indicating the photo wasn't clear (it was) this was supposedly a 'clinical enquiry'. Please be careful if you need an item quickly this is not the company for you as there are too much jumping through hoops to place an order. No doubt I'll need to wait for my refund

September 19, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to leave your review and I am sorry to hear that this experience has been frustrating for you.

I do want to take the opportunity to explain. As it has been a few years since your last order with us, our clinical guidelines have been updated in line with requirements from the CQC and GPhC and we are required to follow these to ensure we are prescribing safely and responsibly.

Regarding the photo, I can see that the image itself was clear and I apologise if this was not communicated effectively. Unfortunately the photo was cutting off some key information that our clinical team required. I am sorry that this was not made clearer to you from the outset and I will be speaking with the team members involved to ensure this is communicated more effectively in future.

I can also see that your order is still currently on hold and I would very much like to help get this resolved for you. If you would like to discuss this further please do not hesitate to email us at hello@e-surgery.com with FAO Hannah in the subject line and I will personally look into this for you.

Once again I am sorry for the experience you have had and I hope we get the opportunity to resolve this for you.

Kind regards,
Hannah

Rated 5 out of 5 stars

Excellent Service

The form was easy to complete & I felt confident with the e-surgery with the answers they were asking relating to my issue. The service was fast and efficient. Would definitely use again if needed.
Thank you

September 18, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Needed antibiotics for tooth infection. Went through the consultation process and then placed order. Paid a little extra for next day delivery and the Royal Mail did the rest. Well pleased. Would use again.

September 19, 2026
Unprompted review
Rated 5 out of 5 stars

Best service ever

Thank you 😊 I had my antibiotics the day after ordering and am so glad of the relief I have so quickly, my condition would only have escalated without a quick response thank you so much

September 16, 2026
Unprompted review

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