Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more
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Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more
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The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
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Lamisil 1% Foot Spray
My brother recently had a abcess on his…
My brother recently had a abcess on his gums due to a nasty tooth infection. He looked online and bought some amoxicillin thinking it was going to clear it up. 1 week later it done absolutely nothing!
I have later found out by several people including my dentist who have all told me that it is ILLEGAL IN THE UK to sell that particular drug!
So what they are doing is COMPLETELY AGAINST THE LAW and need to be prosecuted for what they are doing!
I AM NOW IN TALKS WITH MY LEGAL TEAM TO TAKE STRONG ACTION AGAINST E-SURGERY TO SUE AND STOP THEM FROM CARRYING OUT MORE FRAUDULENT SCAMS ON OTHER CUSTOMERS! SHOCKING!😮😮😮😡😡😡
September 15, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello William,
Thank you for your review. We are sorry to hear about your brother’s experience and we hope he is feeling better.
We do want to address the claims made in your review as we feel it is important to set the record straight. It is absolutely not illegal to prescribe Amoxicillin online in the UK. We are a fully registered and legitimate online pharmacy (GPHC registration: https://www.pharmacyregulation.org/registers/pharmacy/9012167) and all of our medication is sourced from the same suppliers as the NHS. All consultations are reviewed and approved by a fully licensed clinician before any medication is issued.
We understand your frustration, however selling prescription medication online is entirely legal provided the correct processes are followed, which we absolutely ensure at e-Surgery.
We are sorry to hear that the medication did not clear up your brother’s infection. As with all medication, effectiveness cannot be guaranteed for every patient as individual biology, genetics and lifestyle factors can influence how drugs are processed in the body. We would strongly recommend that your brother books an appointment with his dentist so that his symptoms can be properly assessed and the most appropriate treatment prescribed.
If you have any further questions or concerns please don’t hesitate to get in touch at hello@e-surgery.com or call us on 01603 931600.
Kind regards,
Bradley
The e-Surgery Team
Came the next day
Came the next day, only had 1 days worth of tabs an can see a difference in the swelling.
Will update wen I've finished the course, thanks.
September 5, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Carl,
We're so glad to hear you're already noticing a positive difference in the swelling! Thank you for sharing your initial feedback with us. We look forward to your update after you've completed the course.
Kind regards,
Bradley
The e-Surgery Team
Excellent service from e-surgary…
Excellent service from e-surgary tablets are helping thank you
But royal mail let you down didn't get the order till Tuesday 1 September afternoon
Not Saturday the 30 th august and when not feeling well this was an issue for me but to be honest royal mail in my opinion never provided a good service now
August 28, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Rachel,
We are happy to hear our tablets are helping, and we appreciate your kind words about our service. We sincerely regret the delay you experienced with your delivery due to Royal Mail. We understand how frustrating it is when you're not feeling well and your order doesn't arrive as expected. We are always working to ensure a smooth delivery process for our customers.
Kind regards,
Bradley
The e-Surgery Team
**CAUTION**
**CAUTION: If delivery fails, you will lose both your money and your medication**
Order es-1989690#SUB#1
I am writing this review to warn other patients about the complete lack of consumer support and responsibility from E-Surgery when their delivery service breaks a contract.
I paid a premium for the "Special Delivery Guaranteed by 1pm" service to ensure the strict cold chain of my Mounjaro was maintained. The courier failed the deadline, and the product spent the night in transit. Because of this severe delay and the lack of proper updates, I initially contacted their support stating the medication was compromised and that I would reject it.
However, when the package was finally delivered the next day, my husband opened it immediately and checked it. The ice packs were completely melted and liquid, but fortunately, they were still cold to the touch. He measured the internal temperature right away and confirmed the medication itself was still within a usable range. Only because of his physical inspection did I decide to accept the package, rather than starting a chargeback dispute through my bank.
My complaint is about their corporate behavior. The representatives I spoke with refused to take any responsibility or offer a clear replacement policy for transit failures, relying only on theoretical timelines. The pharmacy offered no support whatsoever to reassure the patient. Under the UK Consumer Rights Act, the pharmacy is legally responsible for a safe delivery within the agreed timeframe.
I must continue my treatment this month, but I am terrified. If the next delivery delays even further and the medication spoils completely, I know E-Surgery will not help. Fortunately, I have kept all physical evidence of this failed delivery timeline and their dismissive messages. If it happens again, we will use the thermometer, refuse the product, and file formal complaints with the GPhC (General Pharmaceutical Council), Trading Standards, and my bank. Do not trust their delivery system.
**UPDATE**
First of all, refunding the shipping cost was not a "gesture"—it was your bare legal obligation under UK law because you breached the guaranteed Next Day contract.
The medication survived by pure luck, not because of your planning. If the delivery had been delayed by just a few more hours, or if this had occurred during one of the UK’s intense summer heatwaves, the biological product would have been completely ruined. I know this because I went through the exact same delivery failure with Zava pharmacy recently, where the delay was longer, the thermometer proved the medication was spoiled, and that pharmacy had to take responsibility.
Do not assume your customers are uneducated. We know exactly how Eli Lilly’s guidelines work: they apply to successful, controlled deliveries, not to compromised transit where products are shuffled between hot vans and depots with fluctuating temperatures.
Your customer service was defensive and offered zero reassurance when I was facing a disrupted treatment. I am terrified of you and about my next delivery. I repeat: solely because of the breach of delivery terms, you are legally obligated to take responsibility. If this happens again and my medication is ruined upon our temperature inspection, I will not hesitate. I will claim my money back immediately and take formal legal action against you through the relevant regulatory bodies. I would never recommend E-Surgery to anyone.
Refunding the shipping fee was not a favor; it was a strict legal obligation for breaching the guaranteed delivery contract. Your response is the absolute proof of my review: you will go to any length to evade post-sale responsibility. I will not waste another second communicating with you. I will simply monitor my next delivery; if the terms are breached again and the medication is compromised, I will not hesitate to do exactly what I did to Zava pharmacy and hold you fully accountable. Do not buy from them.
August 20, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello Adriana,
Thank you for taking the time to share your feedback and I am truly sorry to hear about the anxiety and distress this experience has caused you.
We completely understand your concerns regarding the cold chain of your Mounjaro, and we want to assure you that we take the integrity of temperature sensitive medications very seriously. We are sorry that the delivery did not arrive within the guaranteed time frame and I can see that our team refunded the shipping cost you paid.
Regarding the medication itself, our ice packs are designed to maintain the recommended temperature of between 2 and 8 degrees Celsius for the required time frame. As you have confirmed yourself, the ice packs were still cold upon delivery and the internal temperature of the medication was measured and confirmed to be within a safe and usable range. For this reason, our pharmacists were confident that the treatment was safe to use and this is why a replacement was not offered on this occasion.
We are sorry if it felt as though we were not taking responsibility, as this was certainly not our intention. We do take these matters very seriously and would never knowingly allow a patient to use compromised medication. If a future delivery were to be significantly delayed and we could not confirm the medication was safe to use, we would of course look to offer a replacement.
We hope this provides some reassurance and if you have any further concerns please don’t hesitate to contact us at hello@e-surgery.com or call us on 01603 931600.
Kind regards,
Bradley
The e-Surgery Team
Excellent service and responsible…
**Excellent service and responsible prescribing**
I’m extremely happy with the service I received from e-Surgery. As someone with type 1 diabetes, I appreciated that they carried out proper due diligence rather than simply issuing a prescription. They asked sensible questions to ensure I understood the additional risks, knew what warning signs to look out for and was confident about monitoring my glucose, ketones and insulin requirements while taking Mounjaro.
It has been incredibly frustrating that my NHS diabetes team acknowledged Mounjaro could benefit me and said they would support me taking it, yet still refused to prescribe it—even off-label. I was therefore left with no choice but to fund the treatment privately.
I’m very impressed with e-Surgery for listening, taking my individual circumstances seriously and helping me access the treatment responsibly. The whole process felt professional, thorough and supportive. I would happily recommend them.
August 24, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Jonathan,
We are truly grateful for your wonderful feedback and are so pleased to hear about your positive experience with our service. It's incredibly important to us that our patients feel heard and supported. We appreciate you recognising our commitment to responsible prescribing and thorough due diligence. We understand the frustrations you faced elsewhere and are glad we could provide a professional, thorough, and supportive path to accessing your treatment. Your recommendation means a great deal to us.
Kind regards,
Bradley
The e-Surgery Team
Ordered my Triple Action Hair Spray it…
Ordered my triple action hair spray it was Quick, simple and easy to order communication was excellent all the way through. Overall very pleased with the service.
August 4, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're so pleased to hear that ordering your triple action hair spray was quick, simple, and easy, and that our communication was excellent throughout. We're glad you're very pleased with the service!
Kind regards,
Tara
The e-Surgery Team
Ordered on Saturday
Ordered on Saturday, 1:12pm, with RM 24hr delivery (which includes Sat and Sun, as per website) arrived on Tuesday. I had to sourced alternative medication on Tuesday morning, so of no use. Would you like them back?
August 5, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your feedback and I am truly sorry to hear that your medication did not arrive in time for when you needed it.
I do want to clarify that as stated on our website our Royal Mail 24 tracked service can take between 1 to 3 days to arrive and unfortunately whilst we always aim to be as quick as possible your delivery did fall within this timeframe. That said I completely understand that certain medications are needed more urgently and I am sincerely sorry that this caused you such inconvenience.
Regarding returning the medication unfortunately we are unable to accept returns on any medication that has left our pharmacy as per regulatory requirements.
However as a gesture of goodwill I would like to offer you a refund on your shipping costs. Please email me at hello@e-surgery.com putting FAO Hannah in the subject line.
We are sorry once again for the experience and we hope to have the opportunity to provide you with a much better service in the future.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
ASTHMA Inhalers
I ordered 2 inhalers as spares. Priced at £9.99 each and paid for these and delivery at Total £25.95. after requests for further info was told you would only provide 1 inhaler.
Only refunded £9.00 and charged £ 12.99 for the single inhaler. I am short about £5 from anticipated cost. Got inhaler but could probably have bought one from a pharmacy locally. Not impressed and will not use again.
July 17, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your review and I am sorry to hear that you are unhappy with your experience.
I would like to clarify our pricing structure which is available on our website:
One Ventolin inhaler: £12.95
Two Ventolin inhalers: £21.95
As we were only able to dispense one inhaler on this occasion, the refund issued to you was calculated correctly in line with these prices and we are confident that the correct amount was returned to you.
We are sorry if this caused any confusion and we completely understand that this may not have been the outcome you were hoping for. If you are ever unsure about pricing or have any questions regarding your order in the future, please do not hesitate to contact us directly and we will be more than happy to help clarify things for you before any payment is taken.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
I ordered a nasal spray for my…
I ordered a nasal spray for my allergies from e-Surgery& EVARO, and I was very pleased with the service. This my 4th or 5th time using this service.The ordering process was quick and easy, my order arrived promptly, and the product was exactly as described. Everything was well packaged, and the whole experience was smooth and hassle-free. I would definitely use their service again and recommend them to others.
July 12, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Ana,
We are so pleased to hear that you had such a positive experience with your recent order for nasal spray. It's wonderful to know that the ordering process was quick and easy, and that your product arrived promptly and well-packaged. Thank you for your continued trust in our service!
Kind regards,
Bradley
The e-Surgery Team
These people are so efficent
These people are so efficent, i had a problem with the online system and 1 phone call wow super customer service from the lady, talked me through the problem ( heads up to everyone use Chromb as web bowser homestly cant thank these peole enough great team
July 7, 2026
Reply from e-Surgery & EVARO
Hi Marcus,
We're so pleased to hear that our team provided you with excellent customer service and were able to help you resolve your online system issue quickly. We truly appreciate your kind words.
Kind regards,
Bradley
The e-Surgery Team
Order Number es-1938408
Order Number es-1938408
ESurgery have gone completely down hill since teaming up with Evaro.
They make the assumption everyone is registered with an NHS GP and live permanently in the UK We don't live in the UK and are only in the UK for a small part of the year. We are NOT registered with an NHS GP
In March time roughly I ordered some Gel they order 2 bottles stupidly I only took 1 bottle.
I went to reorder the extra bottle as we leave the UK in 3 weeks it was rejected as orders too soon. They took 2 days to reject my order.
They refunded me but they have NOY said whether they refunded a second item of anti sickness tablets.
They take your money and hang on to it before letting you know you have been rejected by their AL systems as you did not reach their hidden criterias.
It is very clear their rejection responsoes are AL generated.
It now all controlled by AL.
When you email pointing this out politely they block you!
I will order elsewhere in future.
However the question remains have they refunded my anti sickness tablets and my postage?
This Company is no longer worth ordering from.
July 7, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your review and we are sorry to hear that you have had a frustrating experience. We would like to address each of your points as clearly as possible.
Regarding e-Surgery and Evaro
We want to clarify that e-Surgery and Evaro are not two separate companies that have “teamed up”. Evaro is simply the name we use to cover our wider business, particularly when working with other businesses. e-Surgery remains exactly the same company and team that you have always ordered from and nothing has changed in terms of how we operate or the standards we hold ourselves to.
Regarding your rejected order
We are sorry to hear that your order was rejected and we understand how frustrating this must have been, particularly given your circumstances and upcoming departure from the UK. Our prescribing team works under strict clinical guidelines to ensure patient safety, and for certain treatments we do have to be careful about the amounts we prescribe over specific time periods. On this occasion your order was placed too soon after your previous one for us to safely prescribe again. We appreciate that this is not the outcome you were hoping for and we are sorry for the inconvenience this has caused.
Regarding AI systems and clinical decisions
We want to reassure you that your order was not rejected by an AI system. Every single order we receive is reviewed individually by a qualified clinical professional.
Regarding your email being blocked
I want to assure you that we have absolutely not blocked you from contacting us via email. If you have experienced any difficulty reaching us please do not hesitate to try again at hello@e-surgery.com and our team will be happy to assist you.
Regarding your refund
We can see that a refund was processed for your gel order following the rejection. However we can confirm that your anti-sickness tablets have been approved and these have not been refunded as they are being fulfilled. If you have any further questions about the status of this order or your refund please contact us directly at hello@e-surgery.com.
We are sorry that your experience has not met the standards we strive for.
Kind Regards,
Bradley
The e-Surgery Team
Anyone would think I was trying to buy…
Anyone would think I was trying to buy heroin! I’ve been asthmatic for 50 YEARS so understand my asthma better than anyone. I tried to order 2 Ventolin inhalers as I was running out of the 1 my doctor prescribed. My doctor has gone from prescribing 2 every month to 1 every 6 months. The problem with this is that my asthma hasn’t changed so obviously that’s not enough. I should be able to purchase these inhalers that KEEP ME ALIVE! When I need. My local hospital have agreed i should ALWAYS have 1 as an emergency reserve which I now don’t have because this company asked me soooo many questions which I answered then said I couldn’t have what I requested. I don’t think people who aren’t asthmatic and can breathe normally understand how utterly terrifying it is to not be able to breathe! Anyone would think I was trying to order something deadly! I’m fed up with these companies playing Russian roulette with my LIFE!!!!!!!!
Since leaving this review I have successfully with no issues at all purchased from CHEMIST DOCTOR. Thank you chemist doctor 🙏🏻🥰
June 27, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your experience, and we are truly sorry to hear how distressing this situation has been for you.
We completely understand how frightening it must feel to be without your emergency inhaler, and we want you to know that your safety and wellbeing is always our absolute priority.
We are sorry that we were unable to fulfil your request on this occasion. We want to be transparent that as a responsible prescribing service, our clinical team are required to follow strict guidelines regarding the quantity of medication that can be issued to a patient over a given period of time. These guidelines exist to ensure patient safety and are not a reflection of any doubt about your understanding of your own condition.
We were unable to locate your specific order using the details provided in your review, and we would very much like to look into this further for you and discuss what options may be available to you. We would kindly ask you to get in touch with us directly at hello@e-surgery.com or on 01603 931600 so that a member of our team can review your case personally and see how we can best support you.
We are genuinely sorry for the distress this has caused and we hope to hear from you soon so that we can work together to find the best solution for you.
Kind regards,
Bradley
The e-Surgery Team
"Bradley – A Danger to Patient Safety
Order es-1835030#SUB#2
Let me be crystal clear: this review is not about money. I got my refund. This is about a man named Bradley who has no business being anywhere near patient safety.
Here are the cold, hard facts — and I mean cold, because my medicine sure as hell wasn't:
· My temperature-sensitive medicine was shipped with a pathetic 0.5kg ice pack. That ice pack would have melted on day one — before the package even reached the depot.
· The first delivery failed. The package was then dumped overnight in a sweltering — local post office with no climate control.
· The next day, on 28°C out it baked in a delivery van all morning and didn't reach me until 1pm.
· When I opened that box, the pen was warm to the touch. Not cool. Not room temperature. Warm. The medicine inside was degraded, ineffective, and unsafe to put in my body.
I called immediately. And who answered? Bradley.
Bradley — with absolute, jaw-dropping confidence — told me the medicine was "safe" and that 30°C was fine. onfidence — told me the medicine was "safe" and that 30°C was fine. Because on that day it was a sunny 28°C outside. But here's the kicker: every reader has to admit the van gets like a greenhouse in the heat. HE SAID IT HIMSELF medicine safe Below 30°C but with melted 0.5kg ice pack as it was dispatched on the 20th of May on the 21st it was exposed to temperatures it should never have & if it was delivered it would have been within the current guidelines of 1 off exposure . So he KNEW my medicine was cooking in a mobile oven untill 5pm & over night in sweltering tiny post office back into the baker van till 1pm on the 22nd of May 2026— and still had the audacity to tell me it was "fine. That is medically illiterate. That is dangerous misinformation. And frankly, it's negligent.
I asked for a refund. I asked for an exchange. I asked for anything. Bradley said no. Every single complaint I raised? Bounced straight back to Bradley. Nobody else reviewed my case. No supervisor. No escalation. Just Bradley, blocking every door, hiding behind his inbox like a coward.
Let me be honest: there are decent people who work at that pharmacy. But Bradley? Bradley is a liability. How he made it to manager is beyond me — and I say that with my full chest. He dismissed a genuine health risk like I was complaining about a late pizza.
I fought. I got my money back. But that doesn't undo the fact that this company let my medicine rot, lied to my face about its safety, and trapped me in a loop of Bradley's incompetence for weeks.
So here's my warning to anyone ordering from here:
Open your package the SECOND it arrives. Check the temperature. Check the product. And if something goes wrong? Don't expect Bradley to care. He won't. He'll gaslight you, stall you, and refuse to take responsibility until you're blue in the face.
This company needs to take a long, hard look at who they put in charge of customer safety. Because Bradley? He's not fit for the job. Full stop.
May 22, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your feedback, and I am glad to hear that your refund has been resolved.
I do want to address your concerns directly and transparently. We stand fully behind the advice and guidance provided by Bradley and our team throughout this process.
To clarify our position:
Your medication was delivered within the required 48 hour window
Your order was accompanied by an ice pack in line with our cold chain procedures
Our testing confirms that our ice packs maintain the required temperature range of 2°C to 8°C for the duration of the delivery window
The delivery was carried out in full accordance with current guidelines
On this basis, we are confident that the medication was safe and that the information provided to you was accurate and appropriate.
We do take all feedback seriously and we are sorry that you feel your experience was not handled to your satisfaction. However, we must respectfully advise that our decision remains final.
We also want to take this opportunity to note that the volume of contact regarding this matter is something we have taken note of, and we would kindly ask that any further communication remains respectful to our team.
We wish you all the best going forward.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
Had to give 1 as no option for zero
Had to give 1 as no option for zero, first time ordering from this service and experience was very poor. Received my item after being delivered to a neighbour whilst I was at work. Outer packaging too did inform that my item needed to be refrigerated meaning I was unable to use my item. After service emails to the company and no joy I’m left out of pocket and with an item unsafe to use. I think the company need to re look at delivery options and clearly state which is a requirement when items need to be refrigerated. Will not use this company again.
June 5, 2026
Mounjaro pen is faulty
Mounjaro pen is faulty, rang and emailed twice, no reply or resolution offered. Sent videos and photos of the problem and am being ignored.
And now I’ve been asked to jump through hoops with another video further delaying treatment. It’s not a short video that’s been asked for and have to return at my expense.
1. Identity Verification
• Begin video by clearly showing your face
• State your full name and order number
• Keep your face visible for at least 5 seconds
2. Medication Authentication
• Show the original manufacturer's medication box we supplied
• Clearly display the batch number label on the box
• Hold the box steady for 10 seconds so batch number is fully readable
3. Pen Inspection
• Display the medication pen in question
• Show the pen's label and any identifying numbers
• Demonstrate the current medication level by showing the vial window clearly for 10 seconds (do not obstruct the view)
• Show the dose counter window
• Rotate the pen slowly to show all sides and any visible medication remaining
4. Needle Attachment
• Show a new, unused needle in its sealed packaging first
• Attach the needle to the pen following proper procedure
• Remove both outer and inner needle caps
• Demonstrate that the needle is properly secured and straight
5. Dose Preparation
• Turn the dose selector to dial exactly 1 unit
• Show the dose counter window clearly displaying "1"
• Confirm the pen has clicked into the correct position (audio should be audible)
6. Test Injection ONLY if you are completely confident the pen is not working:
• Inject into the air (never into your body)
• Press the injection button fully and hold for 10 seconds
• Keep both the needle tip and injection button visible in frame during injection
7. Post-Test Verification
• Immediately show the dose counter after the test injection
• Display the vial window to show whether medication was dispensed or not
• Show the needle tip for any visible medication
May 31, 2026
Reply from e-Surgery & EVARO
Hi Carmen,
Thank you for your review and we are sorry to hear that you are experiencing difficulties with your Mounjaro pen.
We want to reassure you that your case has not been ignored. We have been in contact and have requested a short video of the issue so that our pharmacist team can review this and work towards a resolution for you. Unfortunately without this we are unable to assess the fault or offer appropriate next steps.
We understand this may feel like an additional step, however it is a necessary part of our process to ensure we can help you as effectively as possible.
If you are able to send the video across, please do not hesitate to get in touch and we will ensure this is reviewed by our pharmacist team as a priority.
Kind regards,
Bradley
The e-Surgery Team
Dont use if you can't wait extended periods for refunds on non completion
Lost my inhaler so order a couple of weeks earlier then expected. Explained to them why ordering earlier.
24 hours later nothing back so had to cancel, they however take payment rather than put hold on card before confirming orders. So 24+3-5 days, means over 1 week with no inhaler.
June 2, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
Thank you for taking the time to leave your feedback, and we're sorry to hear about your experience.
We completely understand how stressful it is to be without your
inhaler, and we're sorry that we weren't able to help on this occasion.
However, as highlighted during our health consultation, we're unable
to provide this treatment to patients who have run out of their inhaler. This is a clinical decision made to protect patient safety, as we are not an emergency or same-day service. In situations like this, we'd always recommend contacting your GP or visiting a local pharmacy, who will be best placed to help you quickly.
Regarding your refund, we process refunds as quickly as possible on our side, however the time it takes for funds to appear in your account is dependent on your card provider and can take 3-5 working days. We're sorry if this wasn't made clear enough upfront.
We hope you were able to get the help you needed. If you'd like to discuss your experience further, please don't hesitate to contact our customer service team directly at hello@e-surgery.com.
Kind regards,
Bradley
The e-Surgery Team
Quick easy purchase online arrived…
Quick easy purchase online arrived promptly 1/2 days from order
May 22, 2026
Reply from e-Surgery & EVARO
Hi,
We are so glad to hear your online purchase was quick and easy, arriving promptly! Thank you for your feedback.
Kind regards,
Bradley
The e-Surgery Team
Does not work and customer services poor.
Took my money for first 3 months for triple hair loss spray.
Tried for 3 months, no change whatsoever. Couldn’t order anymore.
Item rubbish. Wasted money on 3 month supply.
Don’t waste your money!
Customer services poor, item poor!
May 16, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your feedback, and I’m sorry to hear that you feel disappointed with your experience.
I did want to clarify that hair loss treatments of this nature typically take around 6 months to begin showing visible results, and this is something we do state as part of the treatment information. It is possible that a longer course may have shown more improvement.
I also want to mention that some of our medications do have age restrictions, which may have been a factor in being unable to continue with your order.
I’m sorry if either of these points were not as clear as they should have been, and I’m sorry that we were unable to continue your treatment.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
ordered 2 ventolin pumps only got 1 sent
May 7, 2026
Reply from e-Surgery & EVARO
Hi Tony,
Thank you for your review and we are sorry to hear you were disappointed with your order.
We would like to provide some context. During your health consultation, you were informed that based on your answers we would only be able to issue one inhaler on this occasion, and at that point you confirmed you were happy to proceed on this basis. The difference in cost between one and two inhalers was also refunded to you.
We understand this may have been frustrating and we are sorry if this was not as clear as it could have been during the process. If you would like to discuss this further please do not hesitate to get in touch with our patient support team who will be happy to help.
We hope we have the opportunity to support you again in the future.
Kind regards,
Bradley
The e-Surgery Team
You do your assessment
You do your assessment, you pay the full amount. And only after that, you get an email. Saying sorry you order is on hold, or you can only have 1 out of the two items you ordered. The wait for a refund. Its all done very badly.
May 3, 2026
Reply from e-Surgery & EVARO
Hi Tristan,
Thank you for taking the time to leave your feedback and we are sorry to hear that you felt the process was not clearly communicated.
We do want to clarify a couple of points as we feel it is important to be transparent about how our service works.
All of our orders are reviewed by a qualified prescriber before they are approved and dispatched. This is a clinical safety step that we do not skip. It is there to protect our patients and ensure that every order is appropriate and safe for the individual placing it.
Regarding communication, we do want to reassure you that the possibility of an order being placed on hold is outlined during the health consultation process before payment is taken. Additionally, for your specific order, you were explicitly informed prior to completing your purchase that our prescribers may need to amend the order to one item, and this was agreed to.
We completely understand that waiting for a refund is frustrating and we are sorry if that part of the experience felt slow. If you have any outstanding concerns, please do get in touch with us directly at hello@e-surgery.com and we will be happy to look into this for you.
We appreciate your feedback as it helps us to continue improving how we communicate our process to patients.
Kind regards,
Bradley
The e-Surgery Team
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