e-Surgery & EVARO Reviews 

11,811
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,640 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the remarkably fast delivery times and the straightforward online consultation process, making it very simple to obtain necessary medication when booking a standard doctor or dentist appointment proves difficult. People also appreciate the clear instructions provided with the treatment and find the overall user experience exceptionally convenient and reliable. However, some people mentioned occasional issues with delivery delays caused by mail contractors or problems tracking their package. A few reviewers also noted frustrations when orders experienced unexpected holds, rejections, or required extra steps for approval.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick delivery and an easy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that medications frequently arrive promptly... See more

Order

People report positive experiences with order, highlighting a very smooth, straightforward, and simple online... See more

User experience

Users describe positive interactions with user experience, highlighting the website as easy to navigate and... See more

Product

Consumers find product to be positive, highlighting how easy it is to share symptoms and receive effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more

Company replied

Rated 5 out of 5 stars

Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Women's Health Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. STD Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(11,811)

4,691 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Melatonin Tablets For Jet Lag (3mg)

Rated 5 out of 5 stars

Excellent

Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answering service before getting through to a grumpy admin bod with a grudge. And on average, you're usually given an appointment in two weeks time. Most of us usually know what's going on with ourselves and this service helped me navigate the garbage and led to treatment quickly. Yes I paid but I'm now getting treatment instead of suffering for another two weeks. Thank you, e-Surgery, long may you continue and yes, 'I'll be back!'

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

I have an abscess in my gum

I have an abscess in my gum. I had been trying to get a dental appointment for at least a week.
I managed to get an appointment with an emergency dentist which didn’t go well As I was told that the treatment would cost over £1000
I then found e-surgery online
I ordered antibiotics which arrived the next day Now two days in and I am already feeling the benefits
The service was quick and easy and very much welcomed
This is a good online service

September 20, 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then found epharmacy! Quick and easy and no cost for contraception!!

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very quick and efficient

Very quick and efficient. I needed the antibiotics for uti and it was going to take longer to get them from my gp. I knew all the symptoms.
They arrived well and discreetly packaged.
The only issue I have is the charge of over ten pounds for next day delivery. I simply can't afford this.

September 14, 2026
Unprompted review
Rated 1 out of 5 stars

Poor service

Poor service. I ordered medication which I had ordered previously from this company. They asked me to send a photo of a box of the medication from a previous prescription as proof that I had it before. I did this and they confirmed my order was being despatched. However they then put my order on hold again indicating the photo wasn't clear (it was) this was supposedly a 'clinical enquiry'. Please be careful if you need an item quickly this is not the company for you as there are too much jumping through hoops to place an order. No doubt I'll need to wait for my refund

September 19, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for taking the time to leave your review and I am sorry to hear that this experience has been frustrating for you.

I do want to take the opportunity to explain. As it has been a few years since your last order with us, our clinical guidelines have been updated in line with requirements from the CQC and GPhC and we are required to follow these to ensure we are prescribing safely and responsibly.

Regarding the photo, I can see that the image itself was clear and I apologise if this was not communicated effectively. Unfortunately the photo was cutting off some key information that our clinical team required. I am sorry that this was not made clearer to you from the outset and I will be speaking with the team members involved to ensure this is communicated more effectively in future.

I can also see that your order is still currently on hold and I would very much like to help get this resolved for you. If you would like to discuss this further please do not hesitate to email us at hello@e-surgery.com with FAO Hannah in the subject line and I will personally look into this for you.

Once again I am sorry for the experience you have had and I hope we get the opportunity to resolve this for you.

Kind regards,
Hannah

Rated 5 out of 5 stars

Excellent service

Excellent service. Needed antibiotics for tooth infection. Went through the consultation process and then placed order. Paid a little extra for next day delivery and the Royal Mail did the rest. Well pleased. Would use again.

September 19, 2026
Unprompted review
Rated 1 out of 5 stars

The delivery was late and it is only 3…

The delivery was late and it is only 3 days of antibiotics …. For the price it should be at least 7 days

September 16, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Joanne,

Thank you for your review and we’re sorry to hear you were disappointed with your experience.

Regarding the delivery, we can confirm that your order was delivered within the timeframe of our 24 hour tracked service, which as stated at the time of ordering can on rare occasions take up to 3 days to be delivered. We apologise if this caused any inconvenience.

With regards to the course length, the quantity and dosage of any medication we issue is determined by our clinical team. If you feel that your course of treatment was not sufficient, we would recommend speaking with your GP or pharmacist who will be able to advise you further.

If you have any further questions please don’t hesitate to get in touch with us at hello@e-surgery.com or call us on 01603 931600 and our team will be happy to help.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

It was weekend and I knew that I…

It was weekend and I knew that I wouldn't get to see a doctor for a while and was suffering badly with a UTI and needed antibiotics fast. This company is great in that it diagnosed and sent me the right antibiotics for me very speedily. I am now feeling better, but if it wasn't for them, then I am pretty sure that I would still be waiting for a doctor's appointment to see my GP!

September 16, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Philippa,

We are so pleased to hear that we could help you so quickly when you needed it most. It's wonderful to know that you are now feeling better and that our service made a positive difference.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

To be honest

To be honest, I felt a tad put out at first as I'd ordered Sildenafil and this was put on hold fir investigation. I then realised that the people at e-Surgery only had my welfare and wellbeing at heart, which is quite a nice feeling, knowing someone is keeping an eye out for you!
So I'd definitely recommend e-Surgery to everyone!

September 14, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We're so glad to hear that you felt our team had your well-being at heart, and that this positive experience led you to recommend us! Thank you for your kind words.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

I ordered Saturday and received my…

I ordered Saturday and received my order Sunday - Excellent service. DO NOT SUFFER IN SILENCE.
If you have a tooth ache/swelling or clear signs of infection, complete the short questionnaire and get the help you need to reduce/eliminate pain while you wait for a dentist appointment. I 100% recommend this service, worth every penny and was reasonable price.

September 11, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Noura,

We are so pleased to hear that you received your order quickly and found our service to be excellent. It's wonderful that we could help alleviate your pain and provide support while you await a dental appointment. Thank you for your strong recommendation!

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Service and order

I was unable to have the medication I asked for because it was a different type that was not on my medical record but they allowed me to have the one on the medical record instead of cancelling and refunding

September 1, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi,

We appreciate you taking the time to share your experience with us. We understand your frustration regarding the medication discrepancy. We are always working to ensure patient safety and adherence to medical records. We are reviewing our procedures to see how we can better communicate these situations and offer clearer options.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Brilliant company

Brilliant company. Easy consultation and quick delivery. Any issues they’ll contact you and sort it out. I use them for TRT it’s a game changer.

September 15, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Robbie,

We're so pleased to hear you consider us a brilliant company and found our consultation process easy with quick delivery. It's wonderful to know that we're able to resolve any issues and that our TRT service has been a game-changer for you.

Kind regards,

Bradley
The e-Surgery Team

Rated 1 out of 5 stars

My brother recently had a abcess on his…

My brother recently had a abcess on his gums due to a nasty tooth infection. He looked online and bought some amoxicillin thinking it was going to clear it up. 1 week later it done absolutely nothing!

I have later found out by several people including my dentist who have all told me that it is ILLEGAL IN THE UK to sell that particular drug!

So what they are doing is COMPLETELY AGAINST THE LAW and need to be prosecuted for what they are doing!

I AM NOW IN TALKS WITH MY LEGAL TEAM TO TAKE STRONG ACTION AGAINST E-SURGERY TO SUE AND STOP THEM FROM CARRYING OUT MORE FRAUDULENT SCAMS ON OTHER CUSTOMERS! SHOCKING!😮😮😮😡😡😡

September 15, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello William,

Thank you for your review. We are sorry to hear about your brother’s experience and we hope he is feeling better.

We do want to address the claims made in your review as we feel it is important to set the record straight. It is absolutely not illegal to prescribe Amoxicillin online in the UK. We are a fully registered and legitimate online pharmacy (GPHC registration: https://www.pharmacyregulation.org/registers/pharmacy/9012167) and all of our medication is sourced from the same suppliers as the NHS. All consultations are reviewed and approved by a fully licensed clinician before any medication is issued.

We understand your frustration, however selling prescription medication online is entirely legal provided the correct processes are followed, which we absolutely ensure at e-Surgery.

We are sorry to hear that the medication did not clear up your brother’s infection. As with all medication, effectiveness cannot be guaranteed for every patient as individual biology, genetics and lifestyle factors can influence how drugs are processed in the body. We would strongly recommend that your brother books an appointment with his dentist so that his symptoms can be properly assessed and the most appropriate treatment prescribed.

If you have any further questions or concerns please don’t hesitate to get in touch at hello@e-surgery.com or call us on 01603 931600.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Very thorough service

Very thorough service. Questions were in depth and relevant.
It felt professional and safe.
The medicine was delivered promptly meaning I could manage my symptoms in good time without waiting for the gp surgery to open on the Monday morning.

September 14, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Jo,

We're so pleased to hear you found our service thorough, professional, and safe. It's wonderful that your medicine was delivered promptly, allowing you to manage your symptoms without delay.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

excellent had a STD got in contact with…

excellent had a STD got in contact with E-surgery and they got me sorted out with a friendly conversation thanks for delivery and shipping much appreciated

September 11, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Barry,

We're so pleased to hear that we were able to help you and that you found our conversation friendly. It's wonderful to know that you appreciated our delivery and shipping.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Straightforward form to fill in online

Straightforward form to fill in online. My order was delivered the next day with clear instructions and accompanying leaflet about medication and dental care, plus a voucher for discount on next order. Saved me from a painful infection waiting for a dental appointment.

September 11, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Melody,

We're so pleased to hear that our online form was straightforward and that your order arrived promptly with clear instructions. It's wonderful that we could help you avoid a painful infection while waiting for your dental appointment.

Kind regards,

Bradley
The e-Surgery Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look