e-Surgery & EVARO Reviews 

Quick response and medical information about condition and treatment.

Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answering service before getting through to a grumpy admin bod with a grudge. And on average, you're usually given an appointment in two weeks time. Most of us usually know what's going on with ourselves and this service helped me navigate the garbage and led to treatment quickly. Yes I paid but I'm now getting treatment instead of suffering for another two weeks. Thank you, e-Surgery, long may you continue and yes, 'I'll be back!'

I have an abscess in my gum. I had been trying to get a dental appointment for at least a week.
I managed to get an appointment with an emergency dentist which didn’t go well As I was told that the treatment would cost over £1000
I then found e-surgery online
I ordered antibiotics which arrived the next day Now two days in and I am already feeling the benefits
The service was quick and easy and very much welcomed
This is a good online service

I knew I had a tooth infection, same symptoms as before, same pain and sensitivity.
Submitted my request, clinican reviewd an prescribed the pergfect antibiotics.
Product delivered next day as promised ensuring I could start treatment as soon as possible. Super quick and easy. Saved so much time trying to get an appointment and cheap.

Consultation was easy .communication was great .treatment send fast .highly recommend

Dentist advised they no longer prescribed antibiotics as part of treatment meaning it’s either root canal and crown or extraction.
Decided to give antibiotics ago, ordered one day arrived the next, very easy to order, relevant checks and assessment made, Finished the course as directed and infection cleared; result!

Quick delivery meant quick treatment and results

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation.
Although I paid more than a prescription charge, I didn't have all the expense of a private dental appointment, 40 mile round trip and a prescription. I could start the treatment 3 days earlier.
Great service. Highly recommend.

Easy registration and treatment process along with quick delivery. Happy days.

So far so good item as described, packaging and delivery good not started the treatment yet, will report on effectiveness later
Thank you

I have used e-Surgery for a few times now, their processes and online consultations are very easy to use and very quick... if they need extra information they let you know quickly and then prescribe the right treatment (sometimes medicin sometimes effective non-medicated alternatives). Very quick, very helpful and very good experience.

Easy process to buy the medication, and delivered safely and fast. Still taking the pills and felling better. Might need to buy some more as one box might not be a long enough treatment to completely heal

**CAUTION: If delivery fails, you will lose both your money and your medication**

Order es-1989690#SUB#1

I am writing this review to warn other patients about the complete lack of consumer support and responsibility from E-Surgery when their delivery service breaks a contract.

I paid a premium for the "Special Delivery Guaranteed by 1pm" service to ensure the strict cold chain of my Mounjaro was maintained. The courier failed the deadline, and the product spent the night in transit. Because of this severe delay and the lack of proper updates, I initially contacted their support stating the medication was compromised and that I would reject it.

However, when the package was finally delivered the next day, my husband opened it immediately and checked it. The ice packs were completely melted and liquid, but fortunately, they were still cold to the touch. He measured the internal temperature right away and confirmed the medication itself was still within a usable range. Only because of his physical inspection did I decide to accept the package, rather than starting a chargeback dispute through my bank.

My complaint is about their corporate behavior. The representatives I spoke with refused to take any responsibility or offer a clear replacement policy for transit failures, relying only on theoretical timelines. The pharmacy offered no support whatsoever to reassure the patient. Under the UK Consumer Rights Act, the pharmacy is legally responsible for a safe delivery within the agreed timeframe.

I must continue my treatment this month, but I am terrified. If the next delivery delays even further and the medication spoils completely, I know E-Surgery will not help. Fortunately, I have kept all physical evidence of this failed delivery timeline and their dismissive messages. If it happens again, we will use the thermometer, refuse the product, and file formal complaints with the GPhC (General Pharmaceutical Council), Trading Standards, and my bank. Do not trust their delivery system.

**UPDATE**

First of all, refunding the shipping cost was not a "gesture"—it was your bare legal obligation under UK law because you breached the guaranteed Next Day contract.

The medication survived by pure luck, not because of your planning. If the delivery had been delayed by just a few more hours, or if this had occurred during one of the UK’s intense summer heatwaves, the biological product would have been completely ruined. I know this because I went through the exact same delivery failure with Zava pharmacy recently, where the delay was longer, the thermometer proved the medication was spoiled, and that pharmacy had to take responsibility.

Do not assume your customers are uneducated. We know exactly how Eli Lilly’s guidelines work: they apply to successful, controlled deliveries, not to compromised transit where products are shuffled between hot vans and depots with fluctuating temperatures.

Your customer service was defensive and offered zero reassurance when I was facing a disrupted treatment. I am terrified of you and about my next delivery. I repeat: solely because of the breach of delivery terms, you are legally obligated to take responsibility. If this happens again and my medication is ruined upon our temperature inspection, I will not hesitate. I will claim my money back immediately and take formal legal action against you through the relevant regulatory bodies. I would never recommend E-Surgery to anyone.

Refunding the shipping fee was not a favor; it was a strict legal obligation for breaching the guaranteed delivery contract. Your response is the absolute proof of my review: you will go to any length to evade post-sale responsibility. I will not waste another second communicating with you. I will simply monitor my next delivery; if the terms are breached again and the medication is compromised, I will not hesitate to do exactly what I did to Zava pharmacy and hold you fully accountable. Do not buy from them.

**Excellent service and responsible prescribing**

I’m extremely happy with the service I received from e-Surgery. As someone with type 1 diabetes, I appreciated that they carried out proper due diligence rather than simply issuing a prescription. They asked sensible questions to ensure I understood the additional risks, knew what warning signs to look out for and was confident about monitoring my glucose, ketones and insulin requirements while taking Mounjaro.

It has been incredibly frustrating that my NHS diabetes team acknowledged Mounjaro could benefit me and said they would support me taking it, yet still refused to prescribe it—even off-label. I was therefore left with no choice but to fund the treatment privately.

I’m very impressed with e-Surgery for listening, taking my individual circumstances seriously and helping me access the treatment responsibly. The whole process felt professional, thorough and supportive. I would happily recommend them.

Excellent Service
I used e-Surgery and EVARO for a sinus infection and was very impressed with the service. The online consultation was straightforward and easy to complete, and I received a prompt response from a clinician. After assessment, I was prescribed antibiotics, which helped resolve my symptoms. The whole process was quick, convenient, and avoided the need for a face-to-face appointment. I would highly recommend this service to anyone needing timely medical advice and treatment.

Listened to my symptoms and prescribed the correct treatment. Fast delivery as emergency before I left to go away . Penicillin helped quell gum infection, will contact my dentist when I get home in a fortnight. Very grateful for e - surgery

Quick and effective treatment for a water infection.

Very easy site to use, questions on consultation cover everything so as to get you the treatment that suits you.

Fast response, clear questions on assessment. Decision about treatment sent immediately
Prompt delivery

So easy to use, medication arrived and I started my treatment. Over a week later, fully better and thankful for the service. Highly recommend