e-Surgery & EVARO Reviews 

11,814
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,640 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the remarkably fast delivery times and the straightforward online consultation process, making it very simple to obtain necessary medication when booking a standard doctor or dentist appointment proves difficult. People also appreciate the clear instructions provided with the treatment and find the overall user experience exceptionally convenient and reliable. However, some people mentioned occasional issues with delivery delays caused by mail contractors or problems tracking their package. A few reviewers also noted frustrations when orders experienced unexpected holds, rejections, or required extra steps for approval.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick delivery and an easy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that medications frequently arrive promptly... See more

Order

People report positive experiences with order, highlighting a very smooth, straightforward, and simple online... See more

User experience

Users describe positive interactions with user experience, highlighting the website as easy to navigate and... See more

Product

Consumers find product to be positive, highlighting how easy it is to share symptoms and receive effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more

Company replied

Rated 5 out of 5 stars

Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more

Company replied


Company details

  1. Online Pharmacy
  2. Doctor
  3. Women's Health Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. STD Clinic

Written by the company

e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.7

All reviews

(11,814)

4,710 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Sudafed Sinus Max Strength Capsules

Rated 5 out of 5 stars

Excellent Service

Excellent Service
I used e-Surgery and EVARO for a sinus infection and was very impressed with the service. The online consultation was straightforward and easy to complete, and I received a prompt response from a clinician. After assessment, I was prescribed antibiotics, which helped resolve my symptoms. The whole process was quick, convenient, and avoided the need for a face-to-face appointment. I would highly recommend this service to anyone needing timely medical advice and treatment.

August 14, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Richard,

We're so pleased to hear about your positive experience with our service for your sinus infection. It's wonderful to know that our online consultation was straightforward and that you received prompt, effective treatment. We're glad we could provide a quick and convenient solution, avoiding the need for a traditional appointment.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

I had been suffering with sinusitis for…

I had been suffering with sinusitis for almost 10 day, i used my local pharmacy who said it was just a blocked nose, suggesting decongestant, id used sudafed, nasal sprays for 5days steam etc. Nothing worked, i began feeling exhausted, headaches. My friend told me about the online chemist, I completed the questionnaire and personal questions. Which suggested antibiotics, i ordered them at the reasonable price and they arrived the next day, I'm on day 4 of taking them and I feel so much better almost 100%😀

August 3, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Natalie,

We're truly happy to hear that our service could provide such a positive and effective solution for your prolonged sinusitis. It's wonderful to know that our online consultation and the prescribed treatment have made such a significant difference in your well-being, helping you feel almost 100% better. We appreciate you sharing your experience and highlighting the efficiency of our process, from the questionnaire to the prompt delivery of your medication. Your feedback is valuable to us.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Capsules delivered promptly

Capsules delivered promptly, which eased my pain considerably.
thanks
Alan

June 4, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hi Alan,

We are so glad to hear our capsules eased your pain. Thank you for your kind feedback.

Kind regards,

Bradley
The e-Surgery Team

Rated 5 out of 5 stars

Nice easy smooth transaction…just as it…

Nice easy smooth transaction…just as it should be. I would have had to wait for over three weeks for a telephone appointment with my GP.
My sinus infection was very painful.
Once the facts were established E-Surgery solved the issue quickly, prescribed and sent the appropriate antibiotics by post very quickly.
The relief after just 24hours was heaven. E-Surgery were there when I needed help as the NHS is virtually non existent now.
Very sad. Would highly recommend.

April 20, 2026
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that our service provided you with a smooth and easy experience. It's great to know we could offer timely help for your sinus infection when you needed it most, and that you experienced relief so quickly. We appreciate your recommendation.

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

I was home from University over Easter…couldn't see my GP

I was home from University over Easter had a Sinus infection. Couldn't reach my surgery that was 6 hours away and was closed. My old GP where I grow up couldn't help me.
Esurgery was a life saver and assesst me with and consultation and I receive help and medicine. I am forever grateful and very pleased with the service I received. Thank you

April 2, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're so glad to hear that we could assist you during a difficult time when you were away from your usual healthcare providers. We appreciate your gratitude and are pleased that our service met your needs. Thank you for sharing your positive experience.

Kind regards,

Tara
The e-Surgery Team

Rated 5 out of 5 stars

My normal pharmacy left me short on one…

My normal pharmacy left me short on one of my medications which meant another three hour drive to pick up half a packet of capsules, E surgery delivered in a timely manner and allowed me to take it easy.

April 13, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that our timely delivery helped you avoid a long drive and allowed you to rest. Thank you for your positive feedback; we appreciate it.

Kind regards,

Tara
The e-Surgery Team

Rated 1 out of 5 stars

e-Surgery

e-Surgery

i would not recommend them at all stay away.

i wanted to buy two boxes of Amoxicillin 500mg Capsules and Metronidazole 400mg which may i add are completely over priced by 90% you can get 100 capsules for £15 i paid £23.96 just for 15 tablets the industry is a ripp off your better going to a chinese or Thailand pharmacy online which i ended up buying for much cheaper for 100 tablets of both Amoxicillin 500mg Capsules and Metronidazole 400mg

anyway after i paid got an email stating:

Your order es-1781910 has been placed on hold
order on hold. Because you’ve recently taken antibiotics for the same dental infection

this was a big fat lie never had this before ever ordered from them or anybody else before.

i emailed them they stated: treatment, our guidelines dictate that we can only prescribe 1 course of antibiotics at a time.

too much hassle to buy from them, they could have just sent it off as a one off no one would have known. plus it is way over priced anyway makes no sense, i just end up going to the chinese pharmacy online got 100 for less.

its best people take advantage of the NHS and get it cheaper as well.

March 18, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

Thank you for your feedback, and I’m sorry you were disappointed with our service and pricing.

We do offer discount codes, which I can see you took advantage of, and you are of course welcome to use a different provider if our pricing doesn’t suit your needs.

However, I must address your concerns about antibiotics. For patient safety, we can only issue one course of antibiotics within a 12-week window. This is in line with our clinical guidelines and those of the majority of regulated pharmacies, designed to keep patients safe and reduce antibiotic resistance. You also mentioned in your email to us that you made a mistake in your consultation regarding previous antibiotic use. We did send you the Amoxicillin to help treat your dental infection as requested.

I want to strongly advise against purchasing or taking 100 tablets of antibiotics from unregulated sources. Taking excessive or unnecessary antibiotics puts you at serious risk of developing antibiotic-resistant infections, which can be extremely dangerous. The course length we provided is what is recommended by the NHS and is clinically appropriate for treating your condition safely.

I’m sorry if you found our process frustrating, but these guidelines exist to protect your health.


Kind regards,
Hannah Patient Success Team Lead at e-surgery

Rated 5 out of 5 stars

Excellent Service & Rapid Delivery

Second time I’ve used e-surgery (first time in 2024) as I knew I had a sinus infection from previous experience, let it run on for 2 weeks but it wouldn’t shift. Couldn’t get a GP/nurse practitioner appointment for days so e-surgery came through once again. Money well spent in my opinion, did the job and I had no more time off work because of it. Rapid service and delivery, highly recommend!

February 27, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that our service helped you with your sinus infection when you couldn't get a timely appointment. We're glad it helped you avoid taking more time off work. Thank you for your recommendation!

Tara

The e-Surgery Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service. I knew I needed a dose of antibiotics to clear up a sinus infection. I couldn’t get a gp appointment at all after trying for 5 days. I was in agony. Filled out an online form, then 24 hours later I had the antibiotics! Very easy and so much less stress than trying to get an appointment. I will definitely use again if I need to.

February 16, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that our service provided you with a convenient solution during a difficult time. We appreciate your feedback and are so glad we could help you get your antibiotics quickly and easily. We're grateful for your positive experience!

Tara
The e-Surgery Team

Rated 5 out of 5 stars

I had rung my GP but couldn’t get past…

I had rung my GP but couldn’t get past the receptionist who told me there were a lot of bug going around and it would pass! I knew it was something more and the antibiotics the on line pharmacy prescribed cured my sinus and chest problems by the end of the five day course. That was the seventh week after it started. So grateful.

February 6, 2026
Unprompted review
Rated 4 out of 5 stars

Acute SINUSITIS

The diagnosis was completed on line and confirmed bacterial sinus infection the prescribed meds were swiftly despatched and after four days my sinus cleared

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Prescription recommended by…

Excellent Prescription recommended by them cured my sinus problem which is something my doctor didn't do

January 6, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that our prescription helped resolve your sinus issues. Thank you for taking the time to leave us a positive review!

Tara at e-Surgery

Rated 5 out of 5 stars

Had a horrible sinus infection over…

Had a horrible sinus infection over Xmas couldn’t shift it so ordered antibiotics from you and they arrived within 48 hours and helped massively
Thank you for making it easy to order happy to report all cleared up👍🏻

January 6, 2026
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that our service helped you overcome your sinus infection quickly. We appreciate your positive feedback and are glad you had a good experience with us. Thank you for sharing!

Tara at e-Surgery

Rated 5 out of 5 stars

Thank you very much

Thank you very much. The antibiotics arrived by 1pm the next day and saved my Christmas. Without them I would have been in A&E as chemists were closing for Christmas and I knew it was a really bad sinus infection

December 23, 2025
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're so glad to hear that the antibiotics arrived quickly and helped you during the Christmas period! We appreciate your positive feedback and are happy we could assist you with your sinus infection.

Tara at e-Surgery

Rated 5 out of 5 stars

Antibiotics Purchased On Line

Im needed antibiotics to rid myself of a sinus infection and with the difficulty of getting GP appointments and feeling too unwell to venture out, I decided to order some antibiiotics on line which provided straight forward and the tablets arrived very promptly and assisted with clearing the infection.

October 23, 2025
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that our service provided a straightforward solution during a difficult time. We're glad the medication arrived promptly and helped clear the infection. Thank you for your positive feedback.

Kieran at e-Surgery

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service. Next day delivery. Couldn’t get a Drs appointment for 2 weeks so very pleased to be able to get medication for my sinus infection quickly.
I would highly recommended e-Surgery.

August 14, 2025
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're happy to hear that our service was fast and efficient for you. It's great to know you were able to get your medication quickly for your sinus infection. We appreciate your recommendation!

Kym at e-surgery.

Rated 1 out of 5 stars

Do not use - Poor level of service

Do not use. They use royal mail to deliver medication and when they deliver to the wrong house, will not re-deliver your medication. Even if you can provide them photographic evidence that the house they have delivered to ins't yours!
They won't provide a refund either, even though you have paid for your medication up front. This happened to me today, and there's no resolution at all - I've been ill with a sinus infection and now have to try and get medication elsewhere. They're quite happy for someone else to have my medication and aren't prepared to do anything, which is appalling. The customer service is non existent as well. I asked for a Royal Mail investigation, but that takes ages and even if that proves Royal Mail is in the wrong, they won't rectify the situation and have asked me to take it up with my bank! Don't use this service - more stress than its worth - you'll basically be out of pocket and have no medication.

July 18, 2025
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We are really sorry to hear about your experience and understand how frustrating this situation must be, especially when you are unwell and in need of your medication.

Please be assured that if we can confirm a delivery was not made correctly, we are happy to send out a replacement. However, as we are dealing with medication, we are required to follow strict procedures and cannot resend items without first opening an investigation with Royal Mail. These investigations are usually completed within a few working days, and we do our best to resolve them as quickly as possible.

Unfortunately, we are unable to locate your order based on this review alone. If you have not already, please contact us directly with your order number at hello@e-surgery.com or call 01603 931600. We will be more than happy to look into this further and ensure the matter is resolved appropriately.

Kind regards,

Bradley
e-Surgery Customer Service Team Lead

Rated 1 out of 5 stars

Waste of time

Enquired about antibiotics for a sinus infection. I paid and got an email stating they would be delivered Saturday or Sunday. A few hrs later I received an email to say no one could prescribe the antibiotics until Monday and I'd get them by Tuesday or Wednesday.
Today, Sunday i get an email to say I now need an appointment Tomorrow.
All an absolute waste of time, I could of sorted a doctors appointment.
*** i have read a review above with a similar negative experience. In the reply Evaro state they do not do consultations. I can confirm that I also got the request for a consultation *** This really does not put your company in good light when you have people who represent your company telling lies in black and white and calling customers liars.

April 11, 2025
Unprompted review
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello Sarah,

I understand your frustration with your experience. From the details provided in your review, I'm unable to locate your specific order in our system to investigate what happened.

Could you please provide your full name, date of birth, and order number so we can look into this situation properly? You can call us directly at 01603 931600 or email this information to hello@e-surgery.com.

We take customer feedback very seriously and would like to understand exactly what occurred with your prescription request and the apparent confusion regarding consultations and delivery timelines. Once we have your order details, we can properly investigate and address your concerns.

Kind regards,

Bradley

e-Surgery Customer Service Team Lead

Rated 5 out of 5 stars

I needed some help with my blocked…

I needed some help with my blocked sinuses and couldn’t get a GP appointment. I was diagnosed by e-surgery and the tablets arrived the next day. My sinus problem was resolved a few days later. A great service.

March 13, 2025
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We're so pleased to hear that our service was able to help you when you needed it most. We strive to provide convenient and accessible healthcare solutions for our patients, and it's rewarding to know we made a positive difference in your experience.

Kieran at e-surgery

Rated 5 out of 5 stars

Very good i was skeptical but needed…

Very good i was skeptical but needed help as we were in the middle of transferring from one GP surgery to another i had seen the pharmacist 4 times & he said i needed antibiotics . but found neither our old surgery albeit where we used to live no longer had our records & our new surgery we were not yet completed on their system so pharmacist told me about this website , Filled out the questionnaire my answers were reviewed & i was prescribed the antibiotics for sinus infection which arrived well packaged within 48 hours they also sent me an email too to forward to my new GP which was really helpful too as i got a phone call immediately to see the GP whom then prescribed me a stronger antibiotic after they took a mucus sample , But all in all brilliant service highly recommend .

March 9, 2025
e-Surgery & EVARO logo

Reply from e-Surgery & EVARO

Hello,

We appreciate your kind words and are thrilled to hear about your positive experience. It sounds like you were in a difficult situation with your GP transition and we're glad that we could provide you with the support you needed.

We're pleased that our service helped you access the antibiotics you needed promptly, and that the email we provided to your new GP proved beneficial in facilitating your care. We're committed to providing convenient and reliable healthcare solutions, and we're happy to hear that our service met your expectations.

Kieran at e-surgery

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