Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more
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Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more
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The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
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Testosterone Deficiency Confirmation Test
Reply from e-Surgery & EVARO
Hi,
We appreciate your positive feedback! We are so glad you experienced rapid confirmation and delivery. Thank you for your kind words and recommendation.
Kind regards,
Bradley
The e-Surgery Team
I love the ease of using this pharmacy…
I love the ease of using this pharmacy website. Simple to order, clinical questions asked were thorough, quick confirmation received of prescription being approved. Medicine arrived within 2 days. Excellent service.
August 29, 2026
Reply from e-Surgery & EVARO
Hi Kay,
We're delighted to hear you found our pharmacy website easy to use and the ordering process simple. It's great that our clinical questions were thorough and that you received quick confirmation. We're especially pleased your medicine arrived so promptly!
Kind regards,
Bradley
The e-Surgery Team
Have become jobsworths, no help.
They have suddenly turned into a bunch of jobsworths. Worried about being sued presumably.
Ordered back-up supplies of blood pressure medication on and off for several years (as my surgery are sometimes too slow and only issue a month at a time).
Suddenly my confirming that I have had a blood test is not enough, they want to see a copy!
Ridiculous. Inconvenient. Means I am more likely to run out. Thanks a bunch.
August 25, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
I’m sorry to hear about your recent experience. Our priority is ensuring the safety and suitability of treatments for all our patients. Occasionally, this means we need additional information, such as proof of prescription or recent tests, to comply with safety regulations and provide the best care.
I understand this can be inconvenient, and I apologise for any disruption this may cause. We value your feedback and are here to assist you in any way we can. Please feel free to reach out if you have further concerns or need assistance with your medication.
Kind regards,
Bradley
The e-Surgery Team
Thorough checkup with Pharmacist
Thorough investigation into my age & medical history. Once I had passed the test delivery made within 2 days. Excellent service.
July 24, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're so happy to hear that our thorough process and quick delivery met your expectations! Thank you for sharing your positive experience with us.
Many thanks,
Hannah
The e-Surgery Team
Do not waste your money buy this kit…
Do not waste your money buying this kit the test is not accurate.
July 16, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your review and I am sorry to hear that you are unhappy with your experience.
We would love the opportunity to look into this further for you. Could you please email us at hello@e-surgery.com with FAO Hannah in the subject line so that I can investigate this directly.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
It took awhile to get approval for the…
It took awhile to get approval for the medication and then they want me to get blood test from the GP and upload my results. I was hoping for an easier service than going to my GP. At the GP it takes 2 weeks to get an appointment then a long wait a blood test. Months go by before you get anywhere. I was hoping the e-surgery would expedite matters but alas not.
July 3, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your review and I am sorry to hear that your experience did not meet your expectations.
We completely understand how frustrating it can be when you are already dealing with long GP waiting times and were hoping for a quicker solution. We do strive to make our service as simple and straightforward as possible and I am sorry if it was not made clear before ordering that certain medications do require additional information such as blood test results before we are able to safely issue a prescription.
We do want to assure you that this is not something we ask for lightly. These requirements are in place to ensure your safety and wellbeing and are in line with clinical guidelines that we are obligated to follow as a pharmacy. We are not able to replace the role of your GP entirely and certain medications do require annual reviews and blood work to ensure they remain safe and appropriate for you.
The good news is that once we have received this information, in the majority of cases we will only request it again every 6 to 12 months, so the process should be much smoother going forward.
We hope that you will give us another chance and please do not hesitate to get in touch if there is anything we can do to help make the process easier for you, our email is hello@e-surgery.com
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
Excellent quality and care
It saved me alot of time from going to the gp surgery.
The urine test came out positive for lower urine infection and the antibiotics that I brought cleared it up. If I had waited for a gp , it would have progressed to a upper urine infection which would have needed second line antibiotics and time off work so thank-you
July 9, 2026
Reply from e-Surgery & EVARO
Hi Roisin,
We are so pleased to hear that our service was able to help you quickly and effectively. It's wonderful to know that we could prevent further complications and save you time. Thank you for sharing your positive experience!
Kind regards,
Bradley
The e-Surgery Team
Mounjaro pen is faulty
Mounjaro pen is faulty, rang and emailed twice, no reply or resolution offered. Sent videos and photos of the problem and am being ignored.
And now I’ve been asked to jump through hoops with another video further delaying treatment. It’s not a short video that’s been asked for and have to return at my expense.
1. Identity Verification
• Begin video by clearly showing your face
• State your full name and order number
• Keep your face visible for at least 5 seconds
2. Medication Authentication
• Show the original manufacturer's medication box we supplied
• Clearly display the batch number label on the box
• Hold the box steady for 10 seconds so batch number is fully readable
3. Pen Inspection
• Display the medication pen in question
• Show the pen's label and any identifying numbers
• Demonstrate the current medication level by showing the vial window clearly for 10 seconds (do not obstruct the view)
• Show the dose counter window
• Rotate the pen slowly to show all sides and any visible medication remaining
4. Needle Attachment
• Show a new, unused needle in its sealed packaging first
• Attach the needle to the pen following proper procedure
• Remove both outer and inner needle caps
• Demonstrate that the needle is properly secured and straight
5. Dose Preparation
• Turn the dose selector to dial exactly 1 unit
• Show the dose counter window clearly displaying "1"
• Confirm the pen has clicked into the correct position (audio should be audible)
6. Test Injection ONLY if you are completely confident the pen is not working:
• Inject into the air (never into your body)
• Press the injection button fully and hold for 10 seconds
• Keep both the needle tip and injection button visible in frame during injection
7. Post-Test Verification
• Immediately show the dose counter after the test injection
• Display the vial window to show whether medication was dispensed or not
• Show the needle tip for any visible medication
May 31, 2026
Reply from e-Surgery & EVARO
Hi Carmen,
Thank you for your review and we are sorry to hear that you are experiencing difficulties with your Mounjaro pen.
We want to reassure you that your case has not been ignored. We have been in contact and have requested a short video of the issue so that our pharmacist team can review this and work towards a resolution for you. Unfortunately without this we are unable to assess the fault or offer appropriate next steps.
We understand this may feel like an additional step, however it is a necessary part of our process to ensure we can help you as effectively as possible.
If you are able to send the video across, please do not hesitate to get in touch and we will ensure this is reviewed by our pharmacist team as a priority.
Kind regards,
Bradley
The e-Surgery Team
Horrendous experience avoid.
So far, my experience with e-Surgery has been absolutely dire.
I ordered Fexofenadine 180mg for severe hay fever and initially received all the usual dispatch and delivery notifications, including confirmation that the parcel had supposedly been delivered along with photographic proof of delivery. However, when the medication failed to arrive, I checked the POD image myself and it was immediately obvious that the parcel had been delivered to the wrong address.
What has made this experience even more frustrating is the complete lack of customer service. I have contacted e-Surgery on three separate occasions via their customer service email and have not received so much as an acknowledgement, never mind any attempt to resolve the issue.
This has genuinely been one of the worst customer experiences I have ever had. Not only has my order gone missing due to an obvious delivery error, but I have been left without medication that I rely on during one of the worst times of the year for hay fever sufferers.
Extremely disappointing and completely unacceptable.
May 27, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your review, and I’m truly sorry to hear about your experience, this is absolutely not the standard of service we expect our customers to receive, and I completely understand your frustration.
I’m sorry that your parcel was delivered to the wrong address and that you have been left without medication you rely on. I would genuinely want to look into this for you personally.
We are experiencing a high volume of emails so it is taking longer than we like to respond to everyone, and for that I am deeply sorry.
Could you please email us at hello@e-surgery.com with FAO Hannah in the subject line, and I will personally ensure this is investigated and resolved for you as a priority.
Thank you again for your feedback, it is important to us and I look forward to hearing from you.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
team e-Surgery is very efficient
team e-Surgery is very efficient, both in the way you order, the reminder system, and the checks they do before you can re-order. Once ordered, confirmation email arrives, then confirmation of delivery date, and so fat 9 months in my experience is delivered on time. Excellent and cheaper than my previous supplier.
May 5, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Keith,
We're happy to hear that our ordering process, reminders, and delivery service have been efficient for you. It's great to know you've had a consistently positive experience over the past nine months and that our service is more affordable than your previous supplier. Thanks for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Excellent service- purchased…
Excellent service- purchased testosterone gel as part of my HRT treatment. I highly recommend this company.
April 26, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Tracey,
We're happy to hear that you had a positive experience with our service and HRT treatment. We appreciate your recommendation and thank you for your feedback!
Kind regards,
Bradley
The e-Surgery Team
Put me in grave danger and could not even call or email with advice
Did n9t inform me of safety testing protocols. Left me with dangerous levels. Would not let me speak to prescriber. Blamed another company. Completely failed to offer any advice or support to help me deal with the toxicity their prescription created. Put me at serious risk. Did not do anything to help put this right. Will be reporting to pharmacy council.
Replied saying they contacted me - they asked for a blood test result then I have never heard from them again. It's shocking
May 1, 2026
Reply from e-Surgery & EVARO
Hi Anna,
Thank you for taking the time to leave your feedback. We take any concern relating to patient safety with the utmost seriousness and we are sorry to hear that you feel your experience fell short of the standard you should expect.
We can see that a member of our team was in contact with you by email on 30th April we will continue to work towards a resolution for you.
Kind regards,
Bradley
The e-Surgery Team
I was actually pretty happy with…
I was actually pretty happy with e-surgery, but this time experience was different. I’m ordering my treatment from them as I simply haven’t got time to go to doctors. I was ordering it on a regular basis (not controlled medicine or anything). I’ve been asked for my blood test results a couple of times and no problem there I am checking myself on a regular basis. I mainly do it privately as we all know how NHS is (I am getting an annual review - but this is once a year not anytime I want). This time when I requested my meds it took a couple of days before I got a message that an order is on hold. Few hours later a message has arrived from I guess a doctor? Requesting test results- I thought ok annoying as I have only just sent them recently , but nonetheless sent out blood test results from private surgery. A day later I’m getting a response completely ignoring the results and request for a blood test from a GP or NHS app! I can’t have these done whenever I want and I did sent my annual review once couple months back. I also pay extra to get medicine delivered as I haven’t got time to queue at GP surgery every time I need a prescription. If I did would have no need for an online service now would I? Now I have to find the time and the way to get my usual prescription so thank you. I appreciate being careful etc. But that’s a bit much, especially these aren’t regulated or dangerous medications. Not happy at all!
April 19, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your feedback, and I’m genuinely sorry for the frustration this situation has caused.
I can see you’ve been a loyal customer for some time, and I completely understand how disappointing it must be when the process doesn’t go as smoothly as it usually does—especially when you’re using our service specifically to save time. You’re right that this experience hasn’t met the standard you’ve come to expect from us, and I apologise for that.
As you’ve been on this treatment for a while, we have a duty of care to periodically review your blood results to ensure the medication remains safe and suitable for you. While we really appreciate you sending your private blood test results, unfortunately they didn’t include all the specific markers our prescriber needs to assess your treatment safely. I’m sorry if this wasn’t communicated clearly in our messages—we should have explained exactly what was missing and why we needed NHS/GP results instead.
I completely appreciate that accessing NHS blood tests isn’t always straightforward, and that’s precisely why you use our service. The last thing we want is to add unnecessary hassle, but in this case, the prescriber genuinely needs those specific results to prescribe safely and responsibly.
Again, I’m sorry we’ve let you down on this occasion. If there’s anything else I can do to help, or if you’d like to discuss this further, please don’t hesitate to get in touch, emailing us at hello@e-surgery.com with FAO Hannah in the subject line.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
ACCEPTED MY ORDER THEN CANCELLED LATER
Accepted my order for testosterone gel, took my payment, then cancelled it a few days later.
Had to go elsewhere, who accepted and dispatched within 24 hours.
Unfortunately not first time this happened this year - even had the same occur for hayfever treatment which was an over-the-counter product. Had to drive to Asda to buy it instead.
April 1, 2026
Reply from e-Surgery & EVARO
Hi Andrew,
Thank you for your feedback, and we’re sorry for the frustration this experience caused.
All orders through our service undergo clinical review by our qualified prescribing team before approval. In this case, our prescribers determined that issuing testosterone gel treatment wasn’t clinically appropriate based on the information provided, and that GP referral would be safer for your ongoing care.
We recognise other providers may reach different clinical decisions. However, as a clinician-led service, we cannot compromise on our clinical governance standards, even when this means declining treatment requests.
Your refund was processed in full. We understand this doesn’t address your disappointment, but we hope you can appreciate our commitment to responsible prescribing.
If you’d like to discuss this further privately, please contact our team directly by emailing us at hello@e-surgery.com or calling us on 01603 931600.
Kind regards,
Bradley
The e-Surgery Team
Terrible company
Terrible company, wanted hrt patches, put all details in, then said blood pressure test, which i got from neighbours monitor, was wanting to try a months patches to see if worked then i would go onto getting them off docs, sent blood pressure test over, said will it be getting sent out today moving? Said if not i have a refund, didnt say anything about getting delivery , just issued a refund, generetic replies then a refund after me giving them blood pressure reading too !!!!
Wasted my time giving blood pressure if not going to even attempt to send them out !!!!
Obviously had no intention hence the quick refund, only wanting to know if be getting sent out ???
Take no notice too off hanahs replies she does not reply either after posting on here 🤣
April 3, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I’m really sorry to hear about your experience. I can see how frustrating this must have been, especially after you went to the effort of providing your blood pressure reading.
I’d like to look into what happened and see if there’s anything I can do to help. Could you please email hello@e-surgery.com with FAO Hannah in the subject line? I’ll personally review your case and get back to you as soon as possible.
Again, I’m sorry for the frustration this has caused.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Excellent service
Excellent service. So much cheaper that the High Street pharmacy alternative that many women end up using for testosterone for HRT. Very happy. Exactly the same, and great to be able to order six months in one go.
March 6, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you had an excellent experience. It's great to know that you found our service more affordable than other options. Thank you for your positive feedback!
Tara
The e-Surgery Team
Ordered a U-Test
Ordered a U-Test. Rubbish isn’t a strong enough word. The expectation for the test is not something I think any man would do. In addition, delivered to the wrong address. Would never use this service again
February 9, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for your feedback, and I’m sorry you were disappointed with your experience.
As mentioned in my email to you, the product description on our website does state that this is a swab test. I understand this may not have been what you expected, and I have offered you an alternative test kit with a discount code.
Regarding the delivery, if the parcel was delivered to the wrong address, this would need to be raised directly with Royal Mail. However, I can assure you that our packaging is completely discreet, there are no company logos or any indication of medication or test kits on the parcel, so the contents would not be identifiable.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Very helpful customer service
Very helpful customer service. I ordered 3 testing kits but one half worked and the other not at all. However the instructions are so small I couldn’t read 😅 but was given more kits to try and better instructions how to use and got good solid test results. Much appreciated 🙏
February 7, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate your feedback. We're happy to hear that our customer service was helpful and that the new kits and instructions provided solid test results. We apologise for the initial issue with the testing kits and the instruction size.
Tara at e-Surgery
Quick and precise delivery
Ordered Testosterone gel and it arrived super quick and they were super helpful. Will continue to use them, fantastic company
December 30, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that you received your order quickly and found our team helpful! We appreciate your positive feedback and are glad you had a fantastic experience.
Tara at e-Surgery
Very easy and fast service!
I have broken my collar bone and shoulder, and for a few reasons I was staying away from home at my brother's who lives up north,
I needed some of my medication but I couldn't get to my GP or my pharmacy so I looked online and found e surgery,
First time I have used anything like this,
I placed an order online, I received a few emails with confirmation, delivery ect, and the medication arrived the next day!
For anyone who needs this kind of service I would 100% recommend this company was very easy, and quick!
November 28, 2025
Reply from e-Surgery & EVARO
Hello,
We appreciate you sharing your experience. We are happy to hear that our service was easy and quick for you, especially given your circumstances with your broken collar bone and shoulder. It's great to know we could assist you in getting your medication promptly. Thanks for your recommendation!
Tara at e-Surgery
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