The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more
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Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more
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Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Value Health Blood Pressure Monitor
First class service
First class service. Explained my health problem and replied promptly. Good service and medication promptly sent and received. Highly recommend.
September 12, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Alison,
We're so pleased to hear you experienced first-class service and that your health problem was explained thoroughly. It's wonderful that your medication was sent and received promptly. Thank you for your high recommendation!
Kind regards,
Bradley
The e-Surgery Team
Excellent Customer Care
Second time I’ve used this company when the nhs fails you. They were able to help after answering a few health questions and I received my medication the following day even though it was a Sunday. Excellent customer care.
September 5, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Dee,
We're so pleased to hear that we could assist you when you needed it most! It's wonderful that your medication arrived so quickly, even on a Sunday. We appreciate your kind words about our customer care.
Kind regards,
Bradley
The e-Surgery Team
Sort things fast
E-pharmacy sorted me some birth control and even managed to get it delivered to my door within 2 days! Excellent service. Phone call to discuss health was prompt. Will definitely continue using these I am very pleased.
September 4, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Maisie,
We're so pleased to hear you received your birth control quickly and found our service excellent. It's great that your health discussion was prompt, and we appreciate your continued trust in us.
Kind regards,
Bradley
The e-Surgery Team
I Always use e surgery
I Always use e surgery, it’s fast efficient and value is perfect
September 1, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We're truly happy to hear that our service consistently meets your needs for speed, efficiency, and value. We appreciate your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Excellent company
Excellent company ther main concern isn’t the sale of products it is your health and wellbeing and are happy to help with any questions or advise, couldn’t fault them at all for the service I received. Highly recommend using them for your medical need other than less reputable suppliers. 10/10.
August 28, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Wayne,
We're so pleased to hear that you feel our main concern is your health and well-being, and that you couldn't fault the service you received. We truly appreciate your high recommendation!
Kind regards,
Bradley
The e-Surgery Team
**CAUTION**
**CAUTION: If delivery fails, you will lose both your money and your medication**
Order es-1989690#SUB#1
I am writing this review to warn other patients about the complete lack of consumer support and responsibility from E-Surgery when their delivery service breaks a contract.
I paid a premium for the "Special Delivery Guaranteed by 1pm" service to ensure the strict cold chain of my Mounjaro was maintained. The courier failed the deadline, and the product spent the night in transit. Because of this severe delay and the lack of proper updates, I initially contacted their support stating the medication was compromised and that I would reject it.
However, when the package was finally delivered the next day, my husband opened it immediately and checked it. The ice packs were completely melted and liquid, but fortunately, they were still cold to the touch. He measured the internal temperature right away and confirmed the medication itself was still within a usable range. Only because of his physical inspection did I decide to accept the package, rather than starting a chargeback dispute through my bank.
My complaint is about their corporate behavior. The representatives I spoke with refused to take any responsibility or offer a clear replacement policy for transit failures, relying only on theoretical timelines. The pharmacy offered no support whatsoever to reassure the patient. Under the UK Consumer Rights Act, the pharmacy is legally responsible for a safe delivery within the agreed timeframe.
I must continue my treatment this month, but I am terrified. If the next delivery delays even further and the medication spoils completely, I know E-Surgery will not help. Fortunately, I have kept all physical evidence of this failed delivery timeline and their dismissive messages. If it happens again, we will use the thermometer, refuse the product, and file formal complaints with the GPhC (General Pharmaceutical Council), Trading Standards, and my bank. Do not trust their delivery system.
**UPDATE**
First of all, refunding the shipping cost was not a "gesture"—it was your bare legal obligation under UK law because you breached the guaranteed Next Day contract.
The medication survived by pure luck, not because of your planning. If the delivery had been delayed by just a few more hours, or if this had occurred during one of the UK’s intense summer heatwaves, the biological product would have been completely ruined. I know this because I went through the exact same delivery failure with Zava pharmacy recently, where the delay was longer, the thermometer proved the medication was spoiled, and that pharmacy had to take responsibility.
Do not assume your customers are uneducated. We know exactly how Eli Lilly’s guidelines work: they apply to successful, controlled deliveries, not to compromised transit where products are shuffled between hot vans and depots with fluctuating temperatures.
Your customer service was defensive and offered zero reassurance when I was facing a disrupted treatment. I am terrified of you and about my next delivery. I repeat: solely because of the breach of delivery terms, you are legally obligated to take responsibility. If this happens again and my medication is ruined upon our temperature inspection, I will not hesitate. I will claim my money back immediately and take formal legal action against you through the relevant regulatory bodies. I would never recommend E-Surgery to anyone.
Refunding the shipping fee was not a favor; it was a strict legal obligation for breaching the guaranteed delivery contract. Your response is the absolute proof of my review: you will go to any length to evade post-sale responsibility. I will not waste another second communicating with you. I will simply monitor my next delivery; if the terms are breached again and the medication is compromised, I will not hesitate to do exactly what I did to Zava pharmacy and hold you fully accountable. Do not buy from them.
August 20, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello Adriana,
Thank you for taking the time to share your feedback and I am truly sorry to hear about the anxiety and distress this experience has caused you.
We completely understand your concerns regarding the cold chain of your Mounjaro, and we want to assure you that we take the integrity of temperature sensitive medications very seriously. We are sorry that the delivery did not arrive within the guaranteed time frame and I can see that our team refunded the shipping cost you paid.
Regarding the medication itself, our ice packs are designed to maintain the recommended temperature of between 2 and 8 degrees Celsius for the required time frame. As you have confirmed yourself, the ice packs were still cold upon delivery and the internal temperature of the medication was measured and confirmed to be within a safe and usable range. For this reason, our pharmacists were confident that the treatment was safe to use and this is why a replacement was not offered on this occasion.
We are sorry if it felt as though we were not taking responsibility, as this was certainly not our intention. We do take these matters very seriously and would never knowingly allow a patient to use compromised medication. If a future delivery were to be significantly delayed and we could not confirm the medication was safe to use, we would of course look to offer a replacement.
We hope this provides some reassurance and if you have any further concerns please don’t hesitate to contact us at hello@e-surgery.com or call us on 01603 931600.
Kind regards,
Bradley
The e-Surgery Team
efficient and good value for money
August 30, 2026
Reply from e-Surgery & EVARO
Hi Kadir,
We're so happy to hear you found our services efficient and a good value. We truly appreciate your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Easy to use website
Easy to use website. Sensible questions from health professionals. Once the prescription was confirmed delivery was fast an efficient.
August 24, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi David,
We're so pleased to hear you found our website easy to use and our health professionals asked sensible questions. It's great that your prescription was confirmed and delivered quickly and efficiently!
Kind regards,
Bradley
The e-Surgery Team
Have become jobsworths, no help.
They have suddenly turned into a bunch of jobsworths. Worried about being sued presumably.
Ordered back-up supplies of blood pressure medication on and off for several years (as my surgery are sometimes too slow and only issue a month at a time).
Suddenly my confirming that I have had a blood test is not enough, they want to see a copy!
Ridiculous. Inconvenient. Means I am more likely to run out. Thanks a bunch.
August 25, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
I’m sorry to hear about your recent experience. Our priority is ensuring the safety and suitability of treatments for all our patients. Occasionally, this means we need additional information, such as proof of prescription or recent tests, to comply with safety regulations and provide the best care.
I understand this can be inconvenient, and I apologise for any disruption this may cause. We value your feedback and are here to assist you in any way we can. Please feel free to reach out if you have further concerns or need assistance with your medication.
Kind regards,
Bradley
The e-Surgery Team
Great Service
A speedy but thorough check on my health before I was able to purchase.
Buying the medicine was easy and not too expensive. Delivery was two days later.
August 22, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Paul,
We are so pleased to hear that you found the health check efficient and that purchasing your medication was easy and affordable. We appreciate you sharing your positive experience with us.
Kind regards,
Bradley
The e-Surgery Team
I have received a counterfeit antibiotic
I have received a counterfeit amoxicillin antibiotic. I contacted the pharmacy requesting an investigation and to send the product back and they refused to do so. They directed me to report the product to the supplier or an organisation called yellow card. However it is their duty as pharmacy to investigate health and safety issue regarding the medication they sell including reporting it to the supplier. Avoid at all costs
August 14, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for your feedback, and I’m sorry to hear about your concerns.
I assure you that the amoxicillin we provided is sourced from licensed and regulated suppliers, ensuring its authenticity and safety. As a trusted and registered pharmacy, we strictly adhere to all regulatory standards.
When you raised your concerns, we directed you to the appropriate channels, such as the supplier and the Yellow Card scheme, which are equipped to handle such inquiries. Unfortunately, we don’t have the facilities to test medications ourselves.
We value your feedback and are here to address any further questions or concerns you may have. Your trust is important to us, and we are dedicated to ensuring your safety and satisfaction.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
Reply from e-Surgery & EVARO
Hi Goncalo,
We're so glad to hear you enjoyed the quick delivery, excellent product, and good value! We appreciate your positive feedback.
Kind regards,
Bradley
The e-Surgery Team
Simple and straightforward to navigate…
Simple and straightforward to navigate through products and options, company that listens and respects customers wishes, quickly despatches orders and is excellent value for money. If a product is not available they will offer an alternative option. Overall a very good experience for me.
August 17, 2026
Reply from e-Surgery & EVARO
Hi William,
We're so pleased to hear you found our navigation simple and straightforward, and that you feel listened to and respected. It's wonderful that orders are dispatched quickly and that you find our service excellent value for money. We're also glad our team offered an alternative when a product wasn't available. Thank you for sharing your very good experience!
Kind regards,
Bradley
The e-Surgery Team
Super fast and great value!
Ordering was seamless, delivery was incredibly quick, and the price was excellent. Highly recommend e-surgery for anyone looking for a smooth, hassle-free experience.
August 13, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're so pleased to hear that you found the ordering process seamless, delivery incredibly quick, and the price excellent. Thank you for highly recommending us for a smooth, hassle-free experience!
Kind regards,
Tara
The e-Surgery Team
It was so easy but still taking care of…
It was so easy but still taking care of my needs and making sure my health is good and quick delivery .
August 6, 2026
Reply from e-Surgery & EVARO
Hello,
We're so pleased to hear that you found the process easy, that we took care of your needs, and that you received a fast delivery. Thank you for your positive feedback!
Kind regards,
Tara
The e-Surgery Team
Quick, easy and great value
Easy ordering process, just a few questions and once approved the medication arrived the following day. Quick,easy and great value
August 13, 2026
Reply from e-Surgery & EVARO
Hello,
We're so pleased to hear that you found our ordering process easy and that your medication arrived quickly. It's great that you also found our service to be of good value!
Kind regards,
Tara
The e-Surgery Team
Fantastic service when I was having…
Fantastic service when I was having issues with my GP providing a prescription for Levothyroxine ( I’ve been in for 22yrs) . Sent blood TFT tests got my supply very quickly
August 7, 2026
Reply from e-Surgery & EVARO
Hi Sue,
We're so pleased we could assist you with your Levothyroxine prescription, especially after such a long time. It's great to know that sending your blood TFT tests led to a very quick supply.
Kind regards,
Bradley
The e-Surgery Team
Took my money and cancelled my order
After making me fill in a lengthy health questionnaire and provide my GP details and a copy of my ID, E-surgery charged me £17.90. Then they sent me an email stating that my order was with the clinical team. Then they sent me an email stating that my order was cancelled. Then they sent me an email saying that they would take 10 days to refund me. I don't have the medication I need, I don't have any explanation as to why my order was cancelled and I don't have my money. Meanwhile they have my personal details on file to sell to other companies or otherwise misuse.
August 4, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello Melissa,
Thank you for your review and I am sorry to hear that you have been left feeling frustrated. I completely understand how concerning it must feel to go through the process of completing a consultation and providing personal details, only to then have your order cancelled without what felt like a clear explanation.
I do want to reassure you on a couple of points. Firstly, regarding your personal data, we take data protection extremely seriously and your details are never sold to third parties. All information provided during your consultation is held securely and used solely for the purpose of your care.
Regarding your order, an email was sent this morning explaining the reason for the cancellation.
On the subject of your refund, I am pleased to let you know that because this was processed so quickly after your order was placed, the original charge was never actually taken from your account. The refund has gone through as a reversal, which means your funds should already be available to you.
If you have any further questions or would like to discuss anything further, please do not hesitate to get in touch with us at hello@e-surgery.com and we will be happy to help.
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Emily,
We appreciate your positive feedback! We are so glad you valued our fast, efficient service and good value. Thank you for your kind words.
Kind regards,
Bradley
The e-Surgery Team
No messing around to arrange to see a…
No messing around to arrange to see a doctor/dentist. A few health questions and medication received the next day. Great service.
July 21, 2026
Reply from e-Surgery & EVARO
Hi Tracey,
We're so pleased to hear that arranging to see a doctor or dentist was straightforward for you and that you received your medication so quickly. Thank you for sharing your positive experience with our service!
Kind regards,
Bradley
The e-Surgery Team
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