The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely great service The NHS GP system is so broken getting an appointment and or prescription is a nightmare, reviews don't happen on time and if you can afford the luxury of meds not on NHS p... See more
Company replied
Brilliant service. Received dental antibiotics which I wouldn't have been able to get from my dentist or GP. The short course worked really well. Easy to order, quick delivery abd excellent guidance b... See more
Company replied
Fantastic service. Ordered some antibiotics for a gum infection on Thursday evening and they have arrived this morning (Saturday) I was kept in formed by email every step that the process was going th... See more
Company replied
Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ventolin Inhaler
Gp didnt pick up repeat
Put my repeat in doctors in plenty of time- still not been picked up. Google led me to this company and i had my medication (inhaler) following day. Reassured many thanks. Would deffo return if needed in the future
September 11, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Hayley,
We're so glad we could help when your usual prescription wasn't available. It's wonderful to hear that you received your inhaler so quickly and that we could provide reassurance. We appreciate you sharing your positive experience and look forward to assisting you again if needed.
Kind regards,
Bradley
The e-Surgery Team
Needed a spare inhaler great service
August 27, 2026
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our service met your needs for a spare inhaler. We appreciate your positive feedback.
Kind regards,
Tara
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi,
We appreciate your positive feedback! We are so glad you valued our fast delivery and great items. Thank you for your kind words.
Kind regards,
Bradley
The e-Surgery Team
Ventolin 2 parts.
Thankyou for really fast delivery and great online service. And I know that I can get in touch if needed or have a problem.
August 25, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We're so pleased to hear you experienced fast delivery and great online service. It's wonderful to know you feel confident in reaching out to us if you ever need assistance.
Kind regards,
Bradley
The e-Surgery Team
I needed a spare inhaler as I was going…
I needed a spare inhaler as I was going on holiday.. I could not get a repeat prescription for one in case of loss, or emergency in time from my GP as they had no appointments and wouldn't issue one without an asthma review . Absolutely brilliant service from e-surgery . Website was easy to navigate and very straightforward. Ordered medication arrived within 48 hours. I would highly recommend e-surgery and would use them again
August 9, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Marcelle,
We're so pleased to hear that our service was able to assist you in getting your inhaler quickly, especially with your holiday approaching. It's wonderful to know that our website was easy to navigate and that your medication arrived promptly. Thank you for your kind words and recommendation!
Kind regards,
Bradley
The e-Surgery Team
Wrong inhaler ordered.
August 6, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your feedback and I am sorry to hear that you experienced an issue with your order.
I have tried to locate any previous communication from you regarding this matter however I have unfortunately been unable to find anything on our system. I would really like the opportunity to look into this further and find a resolution for you.
Could you please email us directly at hello@e-surgery.com with FAO Hannah in the subject line and I will personally look into this for you as quickly as possible.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
e-surgery are a credit to their business!
I needed spare inhalers as I was going to Valencia to see the eclipse. I could not get a repeat prescription, nor a spare inhaler in case of loss, or emergency in time from my GP. Absolutely 5 star service. e-surgery are a credit to their business. Website was easy to navigate and very straightforward. Ordered medication arrived within 48 hours. I would highly recommend e-surgery and will definitely be back. Thankyou so much for giving me a back up and saving my holiday!! 🤗
August 5, 2026
Reply from e-Surgery & EVARO
Hi,
We're absolutely thrilled to hear that we could help you out in a pinch and save your holiday! It's wonderful to know our service was easy to use and that your medication arrived so quickly. Thank you for your kind words and recommendation; we look forward to assisting you again.
Kind regards,
Bradley
The e-Surgery Team
SPARE INHALER…
I was only'SWAYED' to order a 'spare' salbutamol inhaler, due to their CONSTANT circular emails with discount codes they kept sending me!, touting for orders. My medical practice has gone vastly downhill since moving premises, it's far less hassle PAYING for an inhaler online than trying to contact my surgery, where i get them for free. After me typing a long, time consuming email to E-surgery, with all the INFO they requested, they then refused my order-ADDING "your refund can take up to TEN DAYS" ??-DISGUSTING. They TOOK my funds IMMEDIATELY, ( & prior to approval?🤦♀️🙆♀️)but i now have to wait 10 DAYS for them to return my funds?!!-totally unnacceptable. I've NEVER had all THIS performance with any other online chemist, who ALL have access to my GP medical records, & i always complete the necessary online consultations, as expected. I've now unsubscribed from E-surgery. NEVER, EVER, AGAIN.
August 1, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your feedback and I am truly sorry to hear about your experience. I completely understand your frustration and I would like to address your concerns as clearly as possible.
Regarding the refund timeframe I want to clarify that the up to 10 days is a guideline set by the banks themselves and is unfortunately outside of our control. We state up to 10 days as some banks such as Monzo can take a little longer to process returns however the majority of customers receive their refund within 2 to 3 days. We sincerely apologise if this was not made clear enough.
With regards to payment being taken upfront this is standard practice across the majority of online pharmacies. We do state within the consultation that in the event we are unable to fulfil an order a full refund will always be issued.
We are also sorry that your order was unable to be fulfilled on this occasion and I would genuinely like to look into this further for you. If you would like me to investigate please do not hesitate to email us at hello@e-surgery.com with FAO Hannah in the subject line and I will do my very best to help.
Thank you again for your feedback and we are sorry to have lost you as a customer.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
Extremely helpful on the telephone
I telephoned first as I have a long list of medications to declare. The person I spoke to was so helpful and made it very easy. The medicine (Ventolin) I bought arrived sooner than I expected it. I was so grateful.
July 28, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Lucy,
We're so pleased to hear that our team was helpful when you called about your medications. It's wonderful that your order arrived sooner than expected, and we're glad we could assist you.
Kind regards,
Bradley
The e-Surgery Team
Fantastic Customer Service
I lost my inhaler whilst on holiday and was worried about how quickly I'd be able to get a replacement. I used e-Surgery, and the whole process was incredibly simple and efficient. They arranged for my replacement inhaler within 24 hours, which was a huge relief. The service was fast, easy to use, and gave me great peace of mind. I'm very grateful for the prompt support and would highly recommend e-Surgery.
September 7, 2025
Reply from e-Surgery & EVARO
Hello,
We are so pleased to hear that we could provide such quick and efficient support when you needed it most during your holiday. It's wonderful to know that our service brought you peace of mind and was easy to use. Thank you for your kind words and recommendation!
Kind regards,
Tara
The e-Surgery Team
Helped me when I needed an inhaler…
Helped me when I needed an inhaler albeit second time around they said I was too early asking again it was a month later asthma is asthma I can’t afford to take time off work for doctors appointments hence why I use you lot
June 20, 2026
Reply from e-Surgery & EVARO
Hi Mark,
We're glad we could assist you with your inhaler. We understand your concern about needing timely access to medication for your asthma, especially given your work commitments. We are always working to balance patient needs with medical guidelines.
Kind regards,
Bradley
The e-Surgery Team
ASTHMA Inhalers
I ordered 2 inhalers as spares. Priced at £9.99 each and paid for these and delivery at Total £25.95. after requests for further info was told you would only provide 1 inhaler.
Only refunded £9.00 and charged £ 12.99 for the single inhaler. I am short about £5 from anticipated cost. Got inhaler but could probably have bought one from a pharmacy locally. Not impressed and will not use again.
July 17, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your review and I am sorry to hear that you are unhappy with your experience.
I would like to clarify our pricing structure which is available on our website:
One Ventolin inhaler: £12.95
Two Ventolin inhalers: £21.95
As we were only able to dispense one inhaler on this occasion, the refund issued to you was calculated correctly in line with these prices and we are confident that the correct amount was returned to you.
We are sorry if this caused any confusion and we completely understand that this may not have been the outcome you were hoping for. If you are ever unsure about pricing or have any questions regarding your order in the future, please do not hesitate to contact us directly and we will be more than happy to help clarify things for you before any payment is taken.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
Anyone would think I was trying to buy…
Anyone would think I was trying to buy heroin! I’ve been asthmatic for 50 YEARS so understand my asthma better than anyone. I tried to order 2 Ventolin inhalers as I was running out of the 1 my doctor prescribed. My doctor has gone from prescribing 2 every month to 1 every 6 months. The problem with this is that my asthma hasn’t changed so obviously that’s not enough. I should be able to purchase these inhalers that KEEP ME ALIVE! When I need. My local hospital have agreed i should ALWAYS have 1 as an emergency reserve which I now don’t have because this company asked me soooo many questions which I answered then said I couldn’t have what I requested. I don’t think people who aren’t asthmatic and can breathe normally understand how utterly terrifying it is to not be able to breathe! Anyone would think I was trying to order something deadly! I’m fed up with these companies playing Russian roulette with my LIFE!!!!!!!!
Since leaving this review I have successfully with no issues at all purchased from CHEMIST DOCTOR. Thank you chemist doctor 🙏🏻🥰
June 27, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your experience, and we are truly sorry to hear how distressing this situation has been for you.
We completely understand how frightening it must feel to be without your emergency inhaler, and we want you to know that your safety and wellbeing is always our absolute priority.
We are sorry that we were unable to fulfil your request on this occasion. We want to be transparent that as a responsible prescribing service, our clinical team are required to follow strict guidelines regarding the quantity of medication that can be issued to a patient over a given period of time. These guidelines exist to ensure patient safety and are not a reflection of any doubt about your understanding of your own condition.
We were unable to locate your specific order using the details provided in your review, and we would very much like to look into this further for you and discuss what options may be available to you. We would kindly ask you to get in touch with us directly at hello@e-surgery.com or on 01603 931600 so that a member of our team can review your case personally and see how we can best support you.
We are genuinely sorry for the distress this has caused and we hope to hear from you soon so that we can work together to find the best solution for you.
Kind regards,
Bradley
The e-Surgery Team
First time user of e-surgery
I was really pleased with the efficiency of this service. I was able to get a ventooon inhaler with no trouble, and I am comforted by the fact I now have an easy method to make sure I never run out
Thank you
June 15, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Rachel,
We're so pleased to hear you found our service efficient and were able to easily obtain your inhaler. It's great to know you feel comfortable having a reliable way to manage your medication supply. Thank you for your feedback!
Kind regards,
Bradley
The e-Surgery Team
Tried to order a ventolin inhaler for…
Tried to order a ventolin inhaler for stepdad as he couldn't get to see a gp until Tuesday. He struggles to order online so I ordered it for him using my address and payment method. Evaro took the money immediately from my bank but then sent my stepdad a message saying he failed the identification verification.
As he had gone home when he got the message I couldn't help him to verify whatever was required so paid for a product not received.
June 20, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I am so sorry to hear about the difficulties you and your stepfather have experienced. I completely understand how frustrating this must be, especially given the urgency of the situation.
I would really like to look into this further for you and do everything I can to help. Could you please email us at hello@e-surgery.com with FAO Hannah in the subject line, and I will pick this up personally.
In the meantime, please be assured that orders which do not pass the ID verification check are automatically refunded within 14 days, so you will not be out of pocket.
I apologise for the inconvenience this has caused and I look forward to hearing from you.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
Came in handy and very quick service…
Came in handy and very quick service when I lost my inhaler. Highly recommend 👌
June 5, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Terry,
We're so glad our quick service was helpful when you needed it most. We appreciate your recommendation!
Kind regards,
Bradley
The e-Surgery Team
Dont use if you can't wait extended periods for refunds on non completion
Lost my inhaler so order a couple of weeks earlier then expected. Explained to them why ordering earlier.
24 hours later nothing back so had to cancel, they however take payment rather than put hold on card before confirming orders. So 24+3-5 days, means over 1 week with no inhaler.
June 2, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
Thank you for taking the time to leave your feedback, and we're sorry to hear about your experience.
We completely understand how stressful it is to be without your
inhaler, and we're sorry that we weren't able to help on this occasion.
However, as highlighted during our health consultation, we're unable
to provide this treatment to patients who have run out of their inhaler. This is a clinical decision made to protect patient safety, as we are not an emergency or same-day service. In situations like this, we'd always recommend contacting your GP or visiting a local pharmacy, who will be best placed to help you quickly.
Regarding your refund, we process refunds as quickly as possible on our side, however the time it takes for funds to appear in your account is dependent on your card provider and can take 3-5 working days. We're sorry if this wasn't made clear enough upfront.
We hope you were able to get the help you needed. If you'd like to discuss your experience further, please don't hesitate to contact our customer service team directly at hello@e-surgery.com.
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Antony,
We're glad you enjoyed your experience with the inhaler and found our post helpful. Thank you for your feedback!
Kind regards,
Bradley
The e-Surgery Team
ordered 2 ventolin pumps only got 1 sent
May 7, 2026
Reply from e-Surgery & EVARO
Hi Tony,
Thank you for your review and we are sorry to hear you were disappointed with your order.
We would like to provide some context. During your health consultation, you were informed that based on your answers we would only be able to issue one inhaler on this occasion, and at that point you confirmed you were happy to proceed on this basis. The difference in cost between one and two inhalers was also refunded to you.
We understand this may have been frustrating and we are sorry if this was not as clear as it could have been during the process. If you would like to discuss this further please do not hesitate to get in touch with our patient support team who will be happy to help.
We hope we have the opportunity to support you again in the future.
Kind regards,
Bradley
The e-Surgery Team
Very professional attitude
Very professional attitude. I needed an inhaler as my GP had let me down and I was going to sea for 3 weeks. Within 2 days I had it. Throughly recommended.
April 27, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Chris,
We're happy to hear that we could provide you with the inhaler you needed before your trip. We appreciate your recommendation and are glad we could assist you in a timely manner.
Kind regards,
Bradley
The e-Surgery Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.