e-Surgery & EVARO Reviews 

My son was in need of antibiotics for a mouth infection but was working so couldn’t get to the dentist this was a quick and easy solution to get the infection under control before seeing the dentist

Consultation was online and smooth. Questions asked were tailored to identifying my problem and providing solution.

Well, at first I was very happy with the service, however they have made treatment pricing very misleading. When I first created the subscription, it told me it would be £139 per month (which I have screenshots of), and even right now in my account it says that price monthly. I was really happy with that price and planned on staying with e-Surgery for my monthly prescriptions long term. However, they placed my subscription "on hold" and forced me to create a entirely new order for £179! Why does it still say on my account £139 monthly but you force me to pay more? Extremely misleading for customers, and a sneaky tactic to take more money from people without giving them any sort of notification or warning that the prices will be increasing. The worst part is, after raising this with customer service, they couldn't have cared any less and cancelled my subscription without offering me any sort of solution for the incorrect pricing displayed. For this reason, I cannot recommend e-Surgery to anyone looking for a reliable monthly treatment plan at a stable cost. They will increase and force you to pay more without explaining why or giving you any warning that only the first month is £139. Literally all it says is "prices change with dosage increases". I did not increase my dose, I stayed at the same dose and yet they still tried to force me to pay more.

Edit in response to your reply: I did contact customer service about this already, who could not have cared less and told me there's nothing they can do. You are publicly telling me something completely differently than what your customer service team tells me.

Quick and straightforward solution. I've used them twice when I couldn't see my dentist and my doctor. It was smooth sailing to health.

My GP wanted a face to face before prescribing antibiotics that I knew I needed and that ultimately would sort my issues in a matter of days.
My face was swollen, I was getting over COVID, feeling extremely low and ill and the last thing I felt like doing was attending a Dr's surgery. e-Surgery was perfect, had me back on my feet in no time and with the minimum of fuss and I managed to stay in bed where I belonged. Thank You and I will certainly be using their services again.

Professional, experienced and friendly advice and solution.

I ordered the finestaride solution from their website and they sent me the tablets. When I followed up to find out why this happened, they said they couldn't do anything about it and there are no refunds.

Falsely advertised a product on website as a urine test when it was a swab test. Messed around for 2 hours on live chat with no apology. No willingness to make amends beyond a refund

Avoid

Edit I've just seen your response: "abusive" is misleading. I simply mentioned on the phone that the person I previously dealt on live chat was "useless". Which is rather factual after being messed around for two hours on the chat with no solution for something so simple - surely you can read the room and understand why I may have been a bit frustrated? I never got abusive on the chat, I asked for clearer communication and answers.

Honestly I would even be open to removing this review if you had conceded with just an apology, but to turn it onto me as being abusive is unfair. I will leave this up

Really understand your needs

Dental pain on a Saturday night and a medication delivery on Sunday afternoon. Great level of service and subsequent follow up. Don't hesitate in contacting them with your issue. Thanks e-surgery.

Easy, quick and simple. It was going to take me a week to get a dentist appointment for antibiotics, whereas this service allowed me to have them in 24 hours!

I had an incredibly disappointing and frustrating experience with E-Surgery while seeking Mounjaro for weight loss maintenance. Initially, I received my first maintenance dose with the promise of ongoing support. However, as soon as I reached my target BMI, they abruptly cancelled my subsequent orders without any valid explanation, despite their claims of helping patients with a BMI of 18.5 to 24.9.

Their dismissive attitude towards my case was shocking. I made it clear that Mounjaro was crucial not just for weight loss, but for managing my appetite and mild binge eating tendencies. Instead of understanding this, they cut me off as soon as I reached a so-called “healthy” BMI, completely ignoring the role Mounjaro plays in appetite control. E-Surgery provided no tailored care or proper questioning of my individual needs—it felt generic and robotic, as though I was just another number.

Their response to my concerns was defensive and failed to address my actual needs. It’s obvious they are more concerned with covering themselves than offering genuine patient care. They even claimed that Mounjaro isn’t approved for binge eating, but research and real-world evidence show that Mounjaro (a GLP-1 receptor agonist) is highly effective in controlling appetite and preventing weight regain. The fact that they didn’t even try to understand this shows a complete lack of care.

E-Surgery’s "solution" was to suggest I see my GP for therapy, as if that could replace the role Mounjaro plays in managing my condition. My binge eating isn’t severe, but it is problematic, and I hadn’t found a successful treatment until Mounjaro, which really helped me control my appetite and maintain weight loss. Worse still, they made this decision without a single phone call or any attempt to understand my needs. The whole process was cold, impersonal, and dismissive.

Research shows that discontinuing GLP-1 receptor agonists like Mounjaro leads to significant weight regain for most people, but E-Surgery ignored this entirely, leaving me feeling abandoned. There was no follow-up, no care, and certainly no personalised treatment plan. Their entire approach seemed to be to push me away the moment I no longer fit their tick-box criteria.

If you’re considering E-Surgery, I strongly urge you to look elsewhere. There are far better telemedicine providers who genuinely care about long-term support and patient well-being. My opinion is E-Surgery is cheap for a reason—once you’ve bought the first dose, they’ll drop you without any real concern for your health. You get what you pay for, and in this case, that means poor communication, no real support, and being treated like just another number. Save yourself the trouble and avoid E-Surgery at all costs!

I bought the moujaro weight loss pen from e surgery costing £149 but after 2 doses the indicator stopped working resulting in me not being able to administer my 3rd dose. I contacted them and sent videos and the outcome was that the pen was not faulty it had used all its doses therefore beware there pens must not contain the full 4 doses and basically I've been conned

Following on from this review I was contacted by e Surgery who offered me 30% discount off my next order. I emailed them to advise that 1 would except 30% but would prefer this to be refunded in.money and I've not heard anything since so this is what I'm. Up against. I have also observed from their website that they are currently offering potential customers anything from 20 -20% off and that's without issues being raised. I have also purchased further moujaro pens fron another pharmacy which arrived in a lovely cool bag with ice packaging to keep them cold as recommend by the manufacturers however the ones I received fron E Surgery only came in its original packaging which now makes me think that there pens aren't being stored properly hence the reason they are faulty. Sorry e surgery I won't rest until you offer me a solution to the the issue raised and by ignoring my emails only makes me more determined

Overall very satisfied with the service from e-Surgery. I have used them for ordering weight loss injections. The price was very competitive. Submitting pictures was a bit of a hassle but the lady on customer service walked me through this and it was swiftly handled. The medication came very well packaged and was cold upon arrival, which I have heard was an issue with some other pharmacies. I contacted them again afterwards and they were very helpful in helping me with using the treatment.

So far I have lost 11kg and I am well on my way to achieving a healthy weight. I feel much more energetic and it has done wonders for my confidence. The treatment is not a magic solution but it has been positively life changing in helping me kickstart the weight loss. I will continue using e-Surgery and highly recommend them.

I needed these tablets for my cystitis and it saved me having to take docs appointment

Awful service. I needed treatment for infection and was prescribed antibiotics, I selected their collect from post office option with tracked delivery. After the package was delivered I went to collect it from the post office and was told they didn't have it, so I called e-surgery to explain. They said they would launch an investigation but in the meantime they couldn't send out any new treatment, therefore I was forced to access treatment elsewhere. A month later they contacted me to say the antibiotics had been returned to them and would I like them to be resent, at this point I had already been treated so requested a refund. Initially they refused to offer me a refund as apparently their terms and conditions dictate that they can't, despite the fact I never received the treatment I paid for through no fault of my own. When I continued to complain about this they reluctantly agreed to a 55% refund (and even then did not include the tracked delivery fee in the calculation) "since the cost of the prescriber's time is a specialized service". I thought this was frankly a ridiculous excuse to charge me money for an item I never received and had no control over, not to mention the fact that I was in need of medical care and their initial solution to that was for me to wait for over a month while they conducted their investigation.

Couldn’t be happier, after finding out I had chlamydia I needed a fast and quick solution without the embarrassment of the doctors, within a few days I was on my course of tablets and my little chap was soon to be clean and happy again, thank you for restoring my ability to sow my seed without infecting my close friend’s and family.

Forever grateful.

Quick and easy to order and fast delivery, what more could you want. A great solution for when you can't get to the docs or chemist. Would definitely recommend.

When I had a problem ordering on line, they were extremely helpful finding a solution. I would highly recommend their service and support.