Excellent. I filled in a questionnaire and the next day I received the medication I required. No battling online forms, waiting for hours in a phone queue waiting to be answered by an automated answe... See more
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Fantastic service! After being told by my GP they were no longer doing contraceptive services I was lost! I went online and found lots of places charging and thought that was my only option. I then fo... See more
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The product I ordered arrived within 24 hours. Royal Mail tracking service. Straight forward online consultation. Although I paid more than a prescription charge, I didn't have all the expense of a... See more
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I knew I had a tooth infection, same symptoms as before, same pain and sensitivity. Submitted my request, clinican reviewd an prescribed the pergfect antibiotics. Product delivered next day as prom... See more
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Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
12K reviews
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Zomig Nasal Spray (5mg)
Ordered my Triple Action Hair Spray it…
Ordered my triple action hair spray it was Quick, simple and easy to order communication was excellent all the way through. Overall very pleased with the service.
August 4, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're so pleased to hear that ordering your triple action hair spray was quick, simple, and easy, and that our communication was excellent throughout. We're glad you're very pleased with the service!
Kind regards,
Tara
The e-Surgery Team
I had been suffering with sinusitis for…
I had been suffering with sinusitis for almost 10 day, i used my local pharmacy who said it was just a blocked nose, suggesting decongestant, id used sudafed, nasal sprays for 5days steam etc. Nothing worked, i began feeling exhausted, headaches. My friend told me about the online chemist, I completed the questionnaire and personal questions. Which suggested antibiotics, i ordered them at the reasonable price and they arrived the next day, I'm on day 4 of taking them and I feel so much better almost 100%😀
August 3, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Natalie,
We're truly happy to hear that our service could provide such a positive and effective solution for your prolonged sinusitis. It's wonderful to know that our online consultation and the prescribed treatment have made such a significant difference in your well-being, helping you feel almost 100% better. We appreciate you sharing your experience and highlighting the efficiency of our process, from the questionnaire to the prompt delivery of your medication. Your feedback is valuable to us.
Kind regards,
Bradley
The e-Surgery Team
I ordered a nasal spray for my…
I ordered a nasal spray for my allergies from e-Surgery& EVARO, and I was very pleased with the service. This my 4th or 5th time using this service.The ordering process was quick and easy, my order arrived promptly, and the product was exactly as described. Everything was well packaged, and the whole experience was smooth and hassle-free. I would definitely use their service again and recommend them to others.
July 12, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Ana,
We are so pleased to hear that you had such a positive experience with your recent order for nasal spray. It's wonderful to know that the ordering process was quick and easy, and that your product arrived promptly and well-packaged. Thank you for your continued trust in our service!
Kind regards,
Bradley
The e-Surgery Team
Great company
9 weeks ago I started my journey the first four weeks I was on 2.5mg then the next four weeks I changed it to 5mg then last week I started my 7.5mg I weighed myself this morning in 9 weeks I’ve lost 2 st and 2 lbs I’m so happy for years I’ve been trying so lose weight so thank you e -Surgery & EVARO I will carry on using this until I get to my required weight, great service and quick delivery also the prices are the best value I’ve found anywhere.
July 11, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Vittorio,
We are absolutely thrilled to hear about your fantastic progress and significant weight loss! It's wonderful that you've found a path to achieving your goals after years of effort. We're delighted that our service, quick delivery, and pricing have contributed to such a positive experience for you. We wish you all the best on the rest of your journey!
Kind regards,
Bradley
The e-Surgery Team
Does not work and customer services poor.
Took my money for first 3 months for triple hair loss spray.
Tried for 3 months, no change whatsoever. Couldn’t order anymore.
Item rubbish. Wasted money on 3 month supply.
Don’t waste your money!
Customer services poor, item poor!
May 16, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to leave your feedback, and I’m sorry to hear that you feel disappointed with your experience.
I did want to clarify that hair loss treatments of this nature typically take around 6 months to begin showing visible results, and this is something we do state as part of the treatment information. It is possible that a longer course may have shown more improvement.
I also want to mention that some of our medications do have age restrictions, which may have been a factor in being unable to continue with your order.
I’m sorry if either of these points were not as clear as they should have been, and I’m sorry that we were unable to continue your treatment.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
Requested antibiotics for sinusitis but…
Requested antibiotics for sinusitis but emailed to say I needed to try steroid nasal spray first. Emailed back to say I had tried them previously with no improvement and usually ended up needing antibiotics. Tried the nasal spray when it arrived with little improvement. Ended up going to MIIU where they agreed I needed antibiotics.
April 14, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for your feedback, and I’m sorry the treatment we recommended didn’t help in this case.
We can only assess based on the symptoms and information provided in the consultation, and current clinical guidelines do recommend trying a steroid nasal spray before prescribing antibiotics for sinusitis. I appreciate that you’d mentioned trying them previously, but without being able to review you in person or see how recent that trial was, we have to follow those guidelines to ensure safe and appropriate prescribing.
That said, I’m glad you were able to get the antibiotics you needed through the Minor Injuries Unit in the end, and I hope you’re feeling better now.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that our spray helped with your nose; we appreciate your positive feedback and are glad it worked well for you.
Kind regards,
Tara
The e-Surgery Team
As described 3 nasal sprays
As described 3 nasal sprays. Speedy delivery many thanks
February 5, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that the nasal sprays were as described and that you received them quickly. Thank you for your positive feedback!
Tara at e-Surgery
Triple action spray
Can’t speak for results yet as I have only been using the product for 1 week. The service was great, including asking the relevant questions and offering to inform my GP for me that I am using the product. Also arrived a couple of days after I ordered it which was unexpected but a pleasant surprise. The product I wanted wasn’t in stock when I intially created an account and I DIDNT receive lots of spam emails asking me to buy something which made me more inclined to return and buy the product when it was back in stock. My brother in law has used this for around 5-6 months and has seen and great result.
January 8, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We appreciate your feedback and are glad the service and quick delivery met your expectations. It's great to know you value our approach to communication. Thank you for your review!
Tara at e-Surgery
Recent MJ order.
Been ordering from E-Surgery for a few months for the Mounjaro and ordered my 5mg Sunday night and arrived today Tuesday. I think the blip must be over with the panic buying with increase of costs as all went smoothly and arrived quickly. I’m having to pay about 40 quid more for a 5mg pen with free delivery (using their 10% discount code) so could be worse and will happily continue to use them :)
September 16, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
We're happy to hear that your recent order arrived quickly! We appreciate you sharing your experience with the Mounjaro and the pricing. We're glad you'll continue to use our services. Thanks for your positive feedback!
Kym at e-surgery.
Diabolical customer service and delays processing orders AVOID
Ordered a 5mg mounjaro pen on the 15th August got a confirmation email saying theyed received my request saying orders were being processedand expected3 to 5 days to complete, couple of days later got another email saying they were working through orders and there would be a slight delay, fast forward to 10th September nearly a month after i ordered the pen and another email requesting information that was already submitted with the original order, I supplied said information only to get an email today saying they can't supply a 5mg pen because of the gap between last 2.5mg and now, they caused the delay they said I could only have a 2.5mg pen or a refund, like others I called umpteen times only to be get cut off, I called at 9.05am still the same kept getting cut off, I persevered and to my surprise I got an answer only to be told I couldn't have the 5mg pen only the 2.5mg or a refund I opted for a refund, I believe they deliberately caused the delays until after the price increase so they could decline orders and sell at the higher price, I wish I'd ordered from elsewhere AVOID this company or face disappointment, as I type this I've received an email saying
Hope you are doing well. We are pleased to inform you that we have successfully processed the backlog of orders and are now back to providing our service as normal. All Mounjaro strengths are in stock for new subscription customers and one-time purchases.
Our phone lines are also back to normal operation, and our customer service team are available to answer any questions you may have. Many online pharmacies do not provide their patients with phone support, but we believe this is an essential part of the excellent service we strive for.
August 15, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the delays and the frustration you’ve encountered. We understand how disappointing it must feel to place an order in good faith, only to face unexpected setbacks and communication difficulties.
Please be assured that we are not deliberately causing delays. Unfortunately, due to a backlog from August and higher-than-expected demand, some orders took much longer to process than usual. We completely understand how this situation has caused inconvenience, and we take full responsibility for not meeting expectations.
Our phone lines are also open again, though as a small team, there may still be occasional wait times.
We appreciate your patience and feedback—it helps us improve our service. If you decide to give us another chance in the future, we will do everything we can to ensure a smoother experience.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Missing order
I've placed an order for two 5mg and a 7.5mg pen I've received the two 5mgs but no 7.5 and I've tried emailing calling and no answer the order number is es-1440134 this cost alot of money and for no communication this is ridiculous
August 18, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
I’m very sorry for the frustration this situation has caused, especially given the cost of your order and the difficulty you’ve had reaching us. I’d like to clarify what has happened.
As mentioned in our email updates, we were only permitted to dispense two pens per patient in August. Since your order contained three pens, one of them — the 7.5mg pen — was automatically refunded. You should have received an email notification about this refund, but I sincerely apologise if that communication did not reach you.
I completely understand how concerning it must feel to receive only part of your order without clear explanation, and I apologise again for the lack of communication. Please rest assured that the refund has been processed back to your original payment method, though depending on your bank it may take a few working days to appear.
Thank you for your patience and understanding during this time, I truly regret that our service fell short of your expectations.
Kind regards,
Hannah Patient Success Team Lead at e-surgery
Repeated failures, no accountability, and clinically unsafe delays
I have spent over £1,100 with e-Surgery on Mounjaro treatment, and what I have received in return is a series of serious failures, delays, and a complete lack of follow-up.
Their subscription system malfunctioned multiple times, leaving me without access to essential medication. When they were out of stock of the 12.5mg dose, I was not offered an alternative. I was forced to drop to 5mg, which has had no therapeutic benefit. I am now gaining weight again, despite having no comorbidities and no history of side effects on higher doses.
I was told I could discuss dose progression with their clinical team once the medication was reintroduced, but I have been completely ignored. No one has followed up, and my complaint has been met with silence.
Their customer service is inconsistent, their systems are unreliable, and their handling of prescription care raises serious concerns. They claim to prioritise patients, but my experience has shown the opposite.
If you are considering using e-Surgery, be warned. You are unlikely to get the support or clinical responsibility that you would reasonably expect.
June 3, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your concerns, and I sincerely apologise for the frustration you've experienced.
I want to address your points directly. We have responded to all your emails, and I must respectfully clarify that we have maintained communication throughout your treatment journey. As our clinical team works remotely, our customer service team does sometimes act as an intermediary to pass on information, which may have contributed to any perceived delays in communication.
Our clinical team has reviewed your order history and contact records, and they have suggested the most appropriate treatment based on clinical guidelines. Regarding the 12.5mg stock issues, we made every effort to communicate this with our customers and offer alternatives. If this information didn't reach you, I offer my deepest apologies.
The 5mg dose was recommended due to the gap in your treatment schedule. As discussed previously, our clinical guidelines prioritise patient safety - when there are gaps larger than two weeks, we can only issue 5mg due to concerns about potential side effects when restarting at higher doses. While I understand you mentioned not experiencing side effects previously, we are not willing to compromise on patient safety protocols.
I genuinely regret that your experience hasn't met your expectations, and I'd welcome the opportunity to discuss this further. Please feel free to email me directly at hello@e-surgery.com
Kind regards,
Hannah Customer Service at e-surgery
I’ve used this company before and they…
I’ve used this company before and they were good. However I have a really bad sinus infection and tried to get some antibiotics from here to avoid bothering my GP. Firstly it took them over 24 hours before they responded to my consultation then I was told I couldn’t have the antibiotics that I paid for because they were unsure if it was a sinus infection so I would need a nasal spray instead. Nasal sprays are completely ineffective in my experience which I explained to them but they still didn’t respond instead they refunded me without any acknowledging email. I’ve just been to see my own pharmacist instead and been given the antibiotics because it IS a sinus infection.
Very unimpressed.
January 15, 2025
Unprompted review
Reply from e-Surgery & EVARO
Hello Sarah,
Thank you for your feedback. While we strive to provide efficient service, I understand your frustration with both the response time and the outcome of your consultation.
As an online pharmacy, our prescribers must make clinical decisions based solely on the consultation information provided, without the benefit of face-to-face assessment that your local pharmacist had. While we understand this can sometimes lead to more conservative treatment approaches, this is to ensure patient safety.
I apologise that you were not notified about the refund decision. When a refund is processed, an automatic refund is sent out with the reason so I am very sorry if you did not receive this. Unfortunately, I am unable to locate your specific order in our system to investigate the full timeline. If you could contact us at 01603 931600 or hello@e-surgery.com with your order details, we can look into this further.
We are glad you were able to get the treatment you needed from your local pharmacist, and we appreciate your previous positive experiences with us. We will take your feedback about communication and response times on board to improve our service.
Kind regards,
Bradley
e-Surgery Customer Service Team Lead
Reply from e-Surgery & EVARO
Hello,
Thanks for choosing to order your medication online with us, we really appreciate your feedback and hope you'd consider us again in future!
Hannah at e-Surgery
Very useful service and very much…
Very useful service and very much needed with the current state of our health service . I ordered the ipratropium nose spray after trying several things from gp that have not worked . It solved my problem I had
September 26, 2023
Reply from e-Surgery & EVARO
Hello,
We really appreciate your feedback, thanks for taking the time to share your thoughts on our service.
Tia at Evaro
Never ordered from an online pharmacy…
Never ordered from an online pharmacy before but glad I did. The Avamys nasal spray arrived within a few days - saved me a week or more of trying to get a GP appointment or paying for a private doctor, just to get the same prescription.
March 10, 2023
Unprompted review
Reply from e-Surgery & EVARO
Hi,
Thank you for your kind words! We're glad we could get things sorted for you and hope you'll consider us again in future.
Claire at e-Surgery
Excellent service
Very prompt and professional service, obtaining Beconase spray for an ongoing sinus problem. Will use service again and recommend to others.
July 15, 2022
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to provide your feedback. I’m pleased to hear your experience using our service was positive!
Tia at e-Surgery
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