Earache Records Reviews 

I had no choice but to go through earache with pre orders, it’s 3 or 4 in a row now that have arrived after the release date. They’ve known for months when the albums were being released

There's a lot to love about Earache having their own record store. Great releases, some really lovely special editions and very fair prices. And as a customer from the EU, I'm still amazed at how affordable and quick shipping from the UK is. Even customs are already taken care of at checkout, so there's no paperwork, no unexpected charges and no hassle when the parcel arrives. That's a huge plus!

Another thing I particularly appreciate is the growing selection of signed editions. Some even come with an extra outer sleeve to protect the signed artwork from seam splits during shipping. Such a simple but brilliant idea – and something I haven't come across at any other record store so far!

But what really makes Earache stand out is their customer service. We all know how it usually goes these days: you contact a store, get an automated reply that doesn't really address your question, explain everything again, and then wait days for an actual person to get back to you.

Not at Earache! You get a proper, personal reply remarkably quickly, from someone who's actually read your message and gets straight onto it. And if something does go wrong, they're genuinely helpful and generous in finding a solution. No endless back-and-forth, no jumping through hoops. Just people who care about getting things sorted.

That kind of service has become surprisingly rare, and it makes such a difference as a customer.

So, Earache, please keep doing what you're doing – and above all, keep that fantastic team and personal touch! You're getting so many things right, and it's an absolute pleasure buying records from you. :-)

Cheers from one very happy customer you've well and truly won over!

I'd like to shout out Tom who was beyond helpful. Earache didn't have the variant of the record I wanted in but he offered to replace it with one they did have in stock for no additional cost to me. I just got my record today and it'd because of the dedication to customer satisfaction. Genuinely the best customer service experience I've had with an overseas shipment.

Excellent customer service and communication. T shirt arrived early and is of very good quality.

I've ordered an item 2 and a half weeks ago, and got an email telling me the order has been placed. Since then, nothing. I've emailed twice and left a message via the website but have had nothing in response. Tried ringing but phone number not recognised. I got a message from Tom on Friday advising that item was out of stock and was given the option of an alternative or refund. Refund landed today, so fairly prompt in dealing with my complaint.

Quick to replace a dodgy usb bit the reply of email took two goes . Once they replied though I received a replacement within a week . Still work to do guys on answering said emails . Thanks for sorting and it arrived this morning .

Very good, reagent

An item was missing from my order. I sent an email to the webstore, and Tom resolved the issue. I received the missing item a few days later—efficient and prompt after-sales service.

Fantastic service.
Pre-ordered cd was delivered on time.
Although there was an item missing this was immediately rectified quickly, couldn’t have asked for better customer service.

Had a small issue with my order when I received it. After emailing, it was made right with extreme quickness. Great company!

I had cause to change my order and was expecting problems but , on receipt of my e mail , the people at Earache not only offered to change the order but also volunteered and actioned a refund for the price difference . What refreshingly brilliant customer service ( not often the case these days sadly ) . Would highly recommend !

Despite my package getting lost by Royal Mail, a quick email to the webstore and Tom there sorted out a replacement super quickly. Can't fault the service.

I ordered a t shirt and after waiting a couple of weeks looked like it was lost in the post. Contacted Earache and in less than 2 days I received a replacement. Fantastic seller communication and customer service was outstanding. Not my first and certainly won’t be the last time I order from Earache.

Excellent store. Any (very few!) problems I have had they have sorted me out immediately.
Recently received a CD which arrived smashed due to Royal Mail and Earache kindly sent me a replacement 😀

I ordered an album on Ebay that was shipped from the UK to me in Canada. Unfortunately Canada Post seemed to have lost the package right after it completed customs clearance according to the tracking history. I waited a month before contacting Earache, feeling bad that this happened as it was completely the fault of my country’s postal service. It was the first time I’ve ever had a lost parcel in my life. Right away Earache (Tom) immediately sent out a replacement copy to me which arrived in very fast time. In the meantime we are pursuing service tickets to get some refund back to the company from Canada Post. This was incredible customer service from Earache. I’ve also had a previous order directly from their website of 6 classic death metal albums at once and all arrived safely in Canada. Very trustworthy and awesome company, thank you!

Got a vinyl album by The Dust Coda sent to Australia. Great price and perfect service in terms of packaging and delivery time.
Had one small issue but Tom went above and beyond to resolve it quickly so overall it's a perfect score from me.
Thanks so much!!

I bought the Ricky Warwick Fire and Vengeance completist bundle on pre order. It arrived the day after release. I was delighted with it. The only thing I was disappointed with was the signature on the alternative record sleeve. I emailed Earache and sent them a picture. They sent me another signed cover which arrived very quickly. Excellent customer service and I will definitely be buying again.

I ordered the new Ricky Warwick CD signed but received it sealed and unsigned. After I contacted Tom they sent me a signed booklet. Thanks a lot for the help, this is how good service should work.

Earache Records have several great artists on their books, and music can be purchased in many formats, digitally or physical. They do great earlybird deals for new/pre-release, and some back catalogue items too, there are samples to download for free so you can try a new band legit, it's refreshing to have a company that's on the side of the consumer and hopefully the artists too. The focus is on getting music from the creators to the punters at a reasonable cost which means you're more than happy to support the artists properly by buying rather than just streaming or even pirating music.
Ordering is very simple and secure, customer service has been excellent when I had a problem with an order damaged in the post.
I interacted with Tom at Earache, who couldn't have been more helpful, and everything got resolved really fast.
I recommend this company highly from my experiences over the last couple of years. I really hope it continues.

Officially licensed band merch for crazy cheap. It's wild they ship me band shirts faster and cheaper to the USA than other sellers in the USA send them. And, none of the out-of-focus, blurry, Printify, knockoffs...these are legit.