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Easy Bathrooms Reviews 

13,667
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 2,836 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff who offer helpful guidance and design suggestions without applying any pressure during showroom visits. People truly appreciate the friendly and patient customer service, noting that employees always take plenty of time to understand their specific styling needs. However, some people mentioned issues with initial deliveries or finding minor scratches and scuffs on the delivered items. Consumers also experienced unexpected delays or prolonged waiting times during the actual installation process of their bathrooms. Despite these occasional setbacks, shoppers remain very satisfied with the overall service provided.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, patience, and extensive... See more

Product

Consumers find product quality and experiences to be mixed, with strong disagreement among reviewers. While... See more

Service

Clients share positive opinions on service, noting that staff members are polite, knowledgeable, and helpful... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide split in consumer experiences.... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement regarding products.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellant products bath toilet and sink units. Packaging needs improving as marks were found on the edge due to wooden crate rubbing it but came out. Taps etc very very expensive so went else where.... See more

Company replied

Rated 5 out of 5 stars

If you are looking for a new bathroom look no further than Easy Bathrooms at Grantham. Vero Deprat Senior Consultant will be only too happy to show you their extensive range with her years of experi... See more

Company replied

Rated 5 out of 5 stars

We have visited Easy Bathrooms, Ravenside retail park Enfield a few times during the last few months whilst refurbishing our downstairs toilet. We have always dealt with Kofi who is professional... See more

Company replied

Rated 5 out of 5 stars

We visited the Kettering store today to discuss options for a new bathroom. We met with Dan who was so helpful and patient with us. He offered creative solutions to our annoying bathroom dimensions. H... See more

Company replied


Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Mirror Shop
  4. Radiator Shop
  5. Shower Door Shop
  6. Tile Store

About Easy Bathrooms

Written by the company

Awarded National bathroom retailer of the year by BIFIS, Easy Bathrooms & Tiles have the largest bathroom retail network in the UK with 150 showroom locations nationwide.

Shop our wide range of luxurious bathroom products and our extensive range of wall and floor tiles, including outdoor tiles, online or in store.

Offering a choice of free design services, select the service which suits you best, from our online planner and virtual appointments to showroom design and home measure appointments. We even offer an installation service, let our accredited install team take care of your project from start to finish.

Head over to Easy Bathrooms & Tiles now to start browsing and be inspired by our dedicated customer inspo pages and guides.

Simply Luxurious

Written by the company

Award Winning Design & Install Service
BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
Free Online Planner
Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
Nationwide Showrooms
With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
Book an Appointment
We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
Flexible Finance
Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
Inspiration Hub
Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
Dedicated Trade Hub
Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.

Contact info

Complete Bathroom Installation Service

From bathroom design to installation, our expert team handles it all.

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.3

All reviews

(13,667)

2,616 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and knowledgeable staff

The showroom was well laid out, with lots of ideas. The member of staff in the showroom was very friendly and approachable. Advised us on what is needed and explained in a clear manner regarding collection details and speedy delivery.

September 3, 2026
Rated 5 out of 5 stars

Bought a new ensuite from Easy…

Bought a new ensuite from Easy Bathrooms, had been to a number of other showrooms bought thought there range was better. James the salesman was really helpful in advising best products and was pleased at the overall cost. As the delivery company only do kerbside delivery James organised some of the boys from the warehouse to be here at delivery to carry up 2 flights of stairs. I think it almost killed them as they had to carry some really heavy boxes. No complaints from them so thanks Cameron and Denny really appreciate your help

September 3, 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you so much for your fantastic review! We’re delighted to hear that you chose Easy Bathrooms for your new ensuite and were pleased with the range, products and overall cost.

It’s wonderful to hear that James was so helpful in guiding you through your choices and making sure you found the right products for your space. We’ll also be sure to pass on your kind words to Cameron and Denny – we really appreciate their efforts in helping with the delivery, especially with those two flights of stairs!

Thank you again for choosing Easy Bathrooms, and we hope you’re delighted with your new ensuite.

Rated 5 out of 5 stars

Great

Great service, fast delivery and the products were all competitively priced

September 2, 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your 5 star review, We really appreciate your feedback! We hope you love your new bathroom and look forward to dealing with you again soon.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 1 out of 5 stars

Dreadful after sales service for tiles…

Delivery of tiles arrived and driver had no means to move them so I lent him my sack barrow. Half my order was bundled in another order and driver tried to tell that often tiles were in the wrong boxes. He pointed out boxes not correct name and didnt match the order. Declined delivery. Eventually he called the office and got confirmation of wrong tiles sent.
Correct tiles rescheduled 4 times as failed to arrive on new due date. Still do not have the tiles as ive been emailed that they have been delivered despite courier sending a text rescheduling again for today. Website team seem incapable of making a phone call and let the customer services team down. I agree sales chap at bracknell branch was amazing, Weybridge didn't acknowledge me at all. £85 delivery is a rip off when other companies deliver on time, using own equipment for £30. I am suggesting a complete cancellation. Very poor service, won't recommend or use again.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Shower enclosure

From ordering to delivery was straightforward everything went fine after fitting it in the product looks great very pleased with the hole outcome

August 31, 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your 5 star review Paul, we really appreciate your feedback and it's great to hear everything went smoothly from ordering to installation!

We hope you love your new bathroom and look forward to dealing with you again soon.

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Great store

Great store, helpful staff. Would definitely use them again and recommend them to others

September 2, 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your fantastic review Andrew, we are thrilled to hear you are pleased with our service and would recommend us.

We hope you love your new bathroom, and look forward to dealing with you again soon!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Easy Bathrooms have been excellent…

Easy Bathrooms have been excellent throughout, especially Morgan. Ordering the bathroom items we needed to renovate our bathroom was so easy,
Delivery was on the requested date.
Communication throughout has been excellent

September 1, 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your 5 star review, we really appreciate your feedback and it's great to hear Morgan went above and beyond when ordering your bathroom.

We hope you love your new space, and look forward to seeing you again!

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful

September 2, 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your 5 star review, it's great to hear you found our customer service team friendly and helpful. We hope you love your new bathroom products and look forward to seeing you again.

Many thanks
Tara
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Very Good

Great showroom, helpfull assistant, easy payment method. Although we had some issues (extra toilet delivered and a scratched facia for the shower) both were resolved very well (refunded and replaced) so would recommend

August 19, 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your fantastic review! We’re delighted to hear you had a great experience in our showroom and found our team helpful, as well as the payment options straightforward. We’re also pleased that we could resolve the issues with the additional toilet and scratched fascia quickly and to your satisfaction. Thank you for recommending us — we hope you love your new bathroom and look forward to dealing with you again in the future.

Many thanks
Hannah
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Just right

Having spent a largely uninspiring year looking at possible bathrooms we came to Easy Bathrooms in Peterborough. The team, and Steve in particular, have been so very helpful in every facet, walking us through all the various options until we were completely happy. Nothing was too much trouble. Based on our experience at Peterborough we would highly recommend them.

September 2, 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you so much for your wonderful review! We’re delighted to hear that Steve and the team at our Peterborough showroom were able to make the process so much easier and help you explore all the options until you found a bathroom you were completely happy with. It’s fantastic to hear that nothing was too much trouble and that you felt supported throughout. We’ll be sure to pass your kind comments on to Steve and the team. Thank you for choosing Easy Bathrooms and for your recommendation!

Rated 5 out of 5 stars

Saw it, Ordered it, Took it away!

We saw a modern glazed shower screen (1200 x 800mm) in the showroom and it was exactly what we were looking for. The following week we were able to order it through the Plymouth branch over the phone and the very helpful staff were able to give us more detail about the seals etc (as the seals looked different from the online images), and we were able to ask them to order it into their store, and get it picked up ourselves instead of paying £45 delivery charge. Very, very helpful and pleasant staff to deal with.

July 23, 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you so much for your fantastic review! We’re delighted to hear you found exactly what you were looking for and that our Plymouth customer service team were able to provide the additional information you needed and make the ordering process as straightforward as possible. It’s great to hear you found the team so helpful and pleasant to deal with. We really appreciate your kind feedback and hope you’re delighted with your new shower screen!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Excellent service

August 31, 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your 5 star review, we really appreciate your feedback and it's great to hear you are happy with your bathroom products and service.

We hope to deal with you again soon!

Many thanks
Sophie
Easy Bathrooms & Tiles

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