Easyfarma.it | Parafarmacia Online Reviews 

I ordered the same item, and the order was confirmed by easyfarma company with an invoice displaying an image of the product that matches the one on their website which I ordered.
However, the product I received was different from the one I ordered.
I got in contact through email and whatsapp by sharing the pictures proving the wrong delivery along with the invoice, and requesting easyfarma either to send the correct product (the one shown on your website and listed on the invoice) or to issue a refund and arrange for the collection of the incorrect item at your own expense.
On easyfarma`s whatsapp number they wrote that they would sort it out, but nothing happened. Email replies I received were really disappointing, claiming it is the new version of the product and nothing to do. Even mentioning that "should you wish to return the item, you may send it back to us; please note that return shipping costs are the customer's responsibility" is not an approach focused on customer satisfaction, nor do I believe it is consistent with the trustworthy I would expect from easyfarma.
So I am totally unhappy and we will never order again from easyfarma, I would definitely not recommend anyone to order anything from easyfarma.

I haven't received my order as it was lost in transit by DPD. Although I have contacted Easyfarma multiple times, they only answered after three weeks. They promised to get back to me after DPD had completed their investigation into the whereabouts of my parcel. Unfortunately, they never contacted me. Although DPD completed its investigation, Easyfarma never contacted me again. I kept trying to get an answer from Easyfarma. Finally, after another three weeks, a shop representative promised to reimburse me immediately; it never happened. I still haven't received the promised refund, nor has the parcel ever been delivered to me. They haven't replied to my emails ever since. I'll never order from them again, nor will I recommend them to anyone who expects to get their ordered items or thinks they will get an answer from their customer service. If you need them, they don't reply. If they finally respond, they don't fulfil their promises. It was a terrible experience that I don't wish on anyone.

Everything went smoothly from order to delivery. Highly recommended. I made the order to Germany and had no issues.

I ordered several products from Germany. In a few days the package was already here (delivered by GLS). The parcel was good packed. Many thanks to EasyFarma.it!

"We deliver orders anywhere in the U.S. and to 230 countries all over the world" - Except the United Kingdom it seems, as the Easyfarma checkout reports "No shipping options available" when I come to pay for my order. Useless company, I will use Amazon in future