Easyparkingltd Reviews 

If I could give zero stars I would. What a shambles from start to finish. I didn’t receive any directions and had to chase three times to get them. On the day of drop off they phoned to ask when I would get to Gatwick, I advised twenty minutes which was pretty accurate. They had directed me to Orange car park level 4, there were no spaces which I found weird, normally the parking companies have a dedicated area. Phoned about 5 times to ask where they were, kept telling me 5 minutes, 5 minutes 5 minutes. Then asked me to go to pay machines on level 2 to pay for the parking period which by now was 45 minutes. This cost of £14, normally this fee is covered by the fee you pay when booking. The driver finally met us by the pay machine and took the keys without any inspection of the car (up on level 5) we were running short of time by now. The driver agreed they would pay the parking fee on pick up as they had kept us waiting so long
Picked the car up today, long argumentative conversations with the chap on the phone who wasn’t going to pay the parking for us. We suggested legal action would be taken and they eventually agreed to pay. The guy on the phone wouldn’t stop talking/arguing and had very poor English, they all seem totally clueless about customer service and how to deliver on their obligations. This is not meet and greet it is drive, wait, make a lot of phone calls and then wait some more. Worst parking service ever.
One last point, on one side of the paperwork they give you about the pick up procedure it tells you to phone them when you clear passport control, on the other side it tells you to call once you have your luggage. Not a clue!

Having telephoned EasyParking as soon as we collected our bags, as instructed, we waited over 50 minutes for our car to be delivered to the agreed collection point. Apparently, the driver brought the wrong car and had to go back and get the correct one. However, it appears this incompetence does not constitute a long enough delay under the T&Cs to warrant any refund. My advice would be don't pay extra for meet & greet when park & ride is quicker & cheaper.

Just got our car back after waiting over an hour. Were told when we first called a 20 minute delay as it was the holiday season??? Standing on level 4 in the freezing cold and the car was filthy. Written in the very small print that you pay both drop off and pick up charges. Would not recommend this company, terrible service

Very Very Very bad service!!!! Never use again! In depart day they give me wrong adress, when arriving, I wait my car for 2 hours!!! Never again! In the end my car was crashed in driver way door and broken mirror.

We used Easy Parking for the first time and it will also be our last.

Upon returning from our holiday, we called to arrange collection of our vehicle. On several occasions, our calls went unanswered, and when we finally got through, we were assured that the car would be delivered within 20 minutes.

After waiting 30 minutes, we called again. Once more, it took multiple attempts to get through. We were then told that roadworks had delayed the driver. However, when the driver eventually arrived after 45 minutes, he gave a completely different explanation, stating that three flights had landed at the same time and this was the cause of the delay.

The conflicting explanations left us with little confidence in the information we were being given. Rather than a straightforward apology, we were met with what felt like a series of excuses.

After a long journey home, the last thing we needed was additional stress and uncertainty while waiting for our vehicle. The lack of communication, failure to answer calls promptly, and significant delay resulted in a very disappointing experience.

Overall, this was poor customer service, and based on our experience, we would not recommend Easy Parking or use their services again.

AVOID AT ALL COSTS! I will never use this company again they are extremely unprofessional and let you down on collection and pickup. We waited over half an hour for them to collect our car at Gatwick despite calling them as per instructions.

The return was even worse. We phoned them once we’d collected our bags and they said they’d be 20-25 minutes. When they didn’t come, I tried phoning but it just rang and rang without being answered. When I eventually did get a reply she said they would be another 40 minutes! The driver turned up with lots of excuses such as traffic, roadworks etc but other companies were coming and going all the time and when we left there were no traffic issues.

Do not believe a word they say. Unbelievably, we had EXACTLY the same experience again when a relative made the mistake of booking them recently.

They don’t turn up on time, you wait an hour or more in a cold car park on your return and you can’t get hold of them on the phone. Then they just give lots of excuses about road works etc

Use another company!!

Communication terrible, difficult to get hold of and very rude when I did speak to anyone. Unprofessional, felt like we were leaving car with a random two guys in a car park. No logos, uniforms or courtesy. All felt very dodgy/scam like. Petrol cap open when collected car, which worried me too. Avoid!!

Awful company, followed instructions and gave keys over to them be called an 80 mins later once through passport control and security to say they have not got our car! Claimed they would report as stolen and gave us a number to call. Some random company had it, they said easy parking can collect it. They then refused to collect it and said it was our fault which made us so frustrated & angry as we could do very little. Thankfully the other company did honour price and kept car safe for us!
DO NOT USE! Complete shit show of a business!

Went on holiday as a family of 4 week 15th-22nd August, we received an email week prior to advise drop off location for our car had changed to a new site. We were due to drop car off at 5am, called 20 mins prior to arriving to advise we were on our way, the gentleman who answered advised it was no problem and he was waiting for us. So far, so good!

We arrived to find we were leaving our car in what looked liked an abandoned scrap yard, surrounded by metal container units and horses. Car was parked in a small section shut off by a poor metal fence and a small padlock. We reluctantly handed the car over and got into the minivan to drop us off at the terminal and thought no more of it.

When we arrived back at Gatwick, we called again on arrival to say we were ready for collection. The gentleman who eventually answered said he wasn't expecting our flight until after 4pm so wasn't ready to pick us up. Our flight was due to land at 1pm and we arrived at 1.45! He asked if we could 'hang around' at the airport terminal and he'll find a driver to come get us.

We were eventually picked up 30-40 mins later, the driver who collected us was very apologetic and confessed that he had been non stop all morning, on his own, had not had any food and was exhausted. I felt sorry for him and could see he was run ragged.

Was grateful to get our car back in all honesty and glad to be heading home. Based on other reviews since, I think we got off lightly. Won't be using again!

A genuinely dreadful Meet & Greet experience.

We booked Easy Parking through FHR (a company we've trusted for years) for Gatwick North Terminal.

On returning at around midnight with our two children, we called after clearing customs and were repeatedly promised a call back within 5–10 minutes. Nobody ever called us back. We made every call ourselves, sometimes getting no answer at all and finding their voicemail full.

Eventually, we approached an Easy Parking driver who was returning another customer's car. He checked his paperwork and, incredibly, told us our car had already been collected, showing us our registration crossed off his list.

We obviously hadn't collected it.

At midnight, with two tired children, we therefore had no idea where our car was or whether it had been given to somebody else. My wife was extremely upset and our children were crying.

The explanation subsequently changed to our return having been mistakenly "cancelled". We were eventually told to take a taxi home, which they agreed to pay for, and promised our car would be delivered between 12pm and 2pm the following day.

The next day brought more of the same: repeated promises of callbacks that never happened. Around midday we were told our car was ready and would leave within 30 minutes. It didn't. After numerous further calls, we finally received our car at around 4:30pm – approximately 16½ hours after we should have collected it at Gatwick.

The driver who returned it then told us our car had actually been ready when we arrived at the airport and had already been retrieved from the depot.

Easy Parking subsequently admitted that their staff had confused our live booking with a cancelled booking. They agreed to refund our booking and reimburse our £88 taxi fare.

Their response to our complaint included the extraordinary observation that while some customers are understanding when mistakes happen, "some customers only try to take advantage of every situation." We had asked for £250 compensation for the distress caused to our family. That request was ignored.

We reluctantly accepted the refund and taxi reimbursement and provided our bank details. Despite chasing again, we have received no acknowledgement or response and, at the time of writing, no refund. I called again today and was told refunds normally take 7–14 days. Given our experience of repeated promises that weren't honoured, unfortunately we have little confidence in that assurance either.

Mistakes happen. What earns this review isn't simply the original administrative mistake. It's the appalling communication afterwards, repeatedly promising calls that never came, telling us our car had already been collected, failing to return it when promised, the dismissive response to our complaint, and the continued lack of communication afterwards.

A Meet & Greet service relies fundamentally on trusting a company with your vehicle. Based on our experience, I simply couldn't recommend Easy Parking.

This was the worse Gatwick parking I ever had. Despite the claim of a secure site, the reality was far from it. Given the amount paid, I would have felt more confident leaving my car on the street. The night before my flight, I was informed of a last‑minute change to the drop‑off location for a supposedly more secure site. This new location was extremely difficult to find, with no signage whatsoever. I had to call several times before a driver turned up to guide us.

The site itself was wholly inappropriate: a rundown area with a farm on the premises and only a few cars parked. There were no security cameras, and the overall setup and service were shambolic. This fell far below the standard advertised and expected.
Based on my experience, I would not recommend this service to anyone.

AWFUL. I think some sort of scam.
My partner and children turned up.
Did not answer phone.
Locked gates.
Kept calling - no answer.

Partner had to drive to airport and pay additional parking. Nearly missed flight.
AVOID if you want parking.
AVOID if you don’t want the stress.

⭐ 0 stars if I could — absolutely shocking service also under sky services same company

I honestly wish I could give 0 stars. This was one of the worst parking experiences I have ever had, and I was literally crying by the time I finally got my car back.

I booked this parking through the Groupon link. The day before my flight, I was sent the parking location, which turned out to be a farm with locked gates. When we arrived, someone eventually came to collect us, took pictures of the car and then transferred us into another vehicle to take us to the airport.

I clearly told them that my return flight was landing at 2am. However, when I landed and called to arrange collection, nobody answered. I called repeatedly — probably around 100 times — and waited for around half an hour before finally getting through. I was then told that they had my arrival time written down as 4am, that there was no driver available and that I would have to wait another 45 minutes.

After hundreds of calls that were not answered, they eventually told me they were “doing me a favour” by arranging a lady driver to collect me.

The lady who collected us initially said she had been asleep and was only helping them out. However, the call she received from the company showed as coming from their “office”, which made the situation even more confusing.

When we arrived back at the yard, there was nobody there. We were told Holly was in the office, but nobody was around. The lady driver then looked around and found a key hidden under a tyre/wheel. Inside the parked car were numerous car keys, including mine.

After all the waiting, phone calls and confusion, it took approximately 4.5 hours before I finally got my car back.

I was exhausted, distressed and literally crying. This is not an acceptable way to treat customers, especially customers arriving in the middle of the night after a flight.

This company needs to seriously improve its organisation, communication, security and customer service. I would strongly advise people to think twice before leaving their car with them.

Absolutely unacceptable. Worst parking service I have experienced.

As I am writing this review, I have already been waiting for over an hour for my pick-up. I have called them four times, and every single time I get the same answer: "The driver is on the way."
Absolutely incompetent service and terrible communication. Avoid this company at all costs.

Avoid these cowboys they sell drugs in the peopels cars there office is in horley avod af all costs!!

The actual service was good. They picked up from the multi-storey car park and delivered back to us shortly after we got through luggage collection. However, I believe petrol was missing from my car as my tank was empty, so I would question the security of the parking place. I emailed them to complain about this but received no reply.

If i could give -5 will do very bad and not pro no sign of respect on top of all of this they keep lying about time to bring my car ,i did ring them when i was out making me wait with my babys for 1,5 hour , they r cheap 4 a reason avoid they at any price

Car returned with a broken clutch pedal
40k mileage done in my vehicle.

They told me I gave it to them broken and not their fault. 🤡

I used this company for parking at Gatwick absolute shambles of a company. The site was not signed so was difficult to find. Once found their "reception" was a gazebo in the middle of a caravan park with little lighting. I asked the man who appeared out of the darkness to greet me if the site is secure and he informed me my vehicle would be taken to a secure site. They inspected my car by mobile phone torch and did not give me a copy of the report either. The transfer was by a VW Sharan which was dirty and smelled strongly of diesel. I was genuinely worried I would not have a car to come back to. The return trip was better as they dropped my car off to me in the multistorey. I will definitely stick to the car parks I know and trust in the future and pay the extra. They were cheap for a reason.