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3.3

Average

TrustScore 3.5 out of 5

6 reviews

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Rated 2 out of 5 stars

I’ve had a really Extremely Disappointed: Filters Failed Early and No Support from New Ownership…

I’ve had a really frustrating experience with my Reverse Osmosis system from Easy Water, now owned by Watts Water. Not only did my whole-house water filtration system fail originally—something they eventually replaced after a lot of hassle and expense on my part—but the RO system I has been a constant problem. The filters, which should last a year, only last about 1.5 months. Although they initially provided a few free replacement filters, I requested a full system replacement and coverage for a plumber to install it, given the ongoing issues.

Now that Watts Water owns Easy Water, they’ve told me they won’t replace any more filters and don’t plan to help further. This entire ordeal has been incredibly time-consuming and costly, and I’m extremely disappointed in the lack of long-term support. I’m giving them 1 star.

December 31, 2025
Unprompted review
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Rated 1 out of 5 stars

It is not worth the price and…

It is not worth the price and expectations. It will cost me for replacement filters about $300 annually (their quoted price plus tax not counting installation for a senior) . When I asked for other filters this is what I was told: "The filters are specific to the EasyWater ToxinShield cartridge system." At that cost, I can just about now buy a replacement product and save money and get effective filtering for less annual outlay.I told them: "I asked for information and characteristics to widen my replacement options and prices. Your quoted amount would shortly make replacement of the entire system less expensive"
Save your investment cash and go elsewhere.

May 16, 2024
Unprompted review
Show reviews in all languages. (6 reviews)

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