Ebonyline.com Reviews 

Terrible customer service. You order items, and only after ordering are you told the items were not in stock. Has happened multiple times. I stopped shopping with Ebonyline and shop Sam's beauty instead. Sam's beauty has great and prompt customer service, they price match and they actually honor their points system.

I will never order from this company anymore just taking the wig fresh out of the packet it was already combed out like it had been worked and was tangled This company had just went down hill for me was a big order and receive a unit like this?????horrible along with being told I had to order a whole new unit and pay for it if I wanted another color in one of the wigs I bought There are a ton of other wig companies out there better and more professional I say use them Elevated Styles is one I usually go to will never use this company again!I wish I could show a picture I would.

Have been a customer of Ebonyline many years /spent lots of money cumulatively. Recent dispute on a return and exchange that I didn't really want, but trying to be cooperative. They accepted my returned merchandise (pictures submitted)by email and then 2weeks letter sent denial letter. When I questioned via email ( no legitimate phone contact/chat feature not working), they said hairpiece was matted/not in original packing. ABSOLUTELY not true. I suggested that they must have gotten mine mixed up. Never had a matted hairpiece in my life -didnt keep it long enough to even get matted. Opened/took one look at color/repacked in original all in same day. Ebonyline kept my hairpiece and my money. Never again.

I bought TWO Sensationnel Butta 360 Unit 2 wigs from Ebonyline for my November 5 birthday. I've bought Sensationnel wigs for six years and this exact style for three to four years, replacing it every two to three months. I know how it should look and feel. I'm a licensed Master Cosmetologist.

On November 4, I was getting ready to go out for my birthday. I took the FIRST wig out and cut the lace as part of preparing to wear it. I've bought this same wig so many times that I had no reason to expect anything different. Only after putting it on did I discover how unlike my previous wigs it looked. I did NOT cut the lace knowing there was a problem; I cut it because I trusted I had received my familiar wig.

Both wigs lacked the thickness and full, backward-flowing feathered curls I've always received from other sellers, including Amazon. The color looked different, the ends were straight and stringy like fishtails, and the curls would not sweep backward. I have photos. This is not a styling issue.

I contacted Ebonyline to return both. They refused the first because I cut the lace, despite my explanation that I was getting ready for my birthday. The second wig was uncut. Rather than address the quality differences or connect me with a supervisor, the representative told me to reread an earlier message, wrote, “And stop using AI for your responses,” and later said they would not respond further.

The exchange portal also showed a $69.99 Bobbi Boss wig I NEVER selected and asked for more money, although my cart was empty. The refund option for the $39.99 uncut wig deducted an $8 return fee and required $6.74 shipping upfront—$14.74 in return costs. I decided not to return it.

I can't verify why these wigs differed from my previous purchases. What I do know is that I spent the evening before my birthday dealing with thin, disappointing wigs, dismissive customer service and fees just to return one. My birthday outing was disrupted. I will NEVER buy from Ebonyline again.

This is a review on a product that was recently purchased on Ebonyline and the handling of receiving a suitable solution. Ebonyline didn’t want to refund the full amount for this item to the original payment account neither did they want to exchange without charging shipping to reship exchange ( to cover their fault). They ain’t even average with communication so I don’t like having to email them about orders. When the transaction is straight forward that’s when I appreciate their effort but this particular experience is uncaring and they come across desperate to want to make customer pay for their mess.

Wrong color refuses to send a return label on my Gmail saying that they have to inspect it first I've never taken it out the package the color I ordered was not what was sent it is very upsetting dealing with this company would not recommend them to anybody

My first order I returned three wigs that had been tried on and they accepted the returns. I've always used new wig liners just like I do if shopping in-person. My second order, one wig didn't look like the one I ordered once I tried it on and the second had too much hair and also didn't look like the one I ordered. They rejected my second return. Not sure how you can tell how a wig looks without trying it on. Now I'm stuck with wigs I don't want because they look nothing as pictured. Sad and disappointed because they carried wigs my mom wanted after being diagnosed with cancer, we spent years trying to find nice wigs for her, so now I won't be buying from this vendor again.

Package never came. I am pretty sure a delivery driver stole or lost it and deceptively marked it as delivered.
When I told them this they offered zero assistance. I’ve been ordering from them for years but after this incident I will never order from them again.

Wig arrived wrong color was never removed from package within 15minutes tried to return Sent over 15emails with pictures paid $6.74 return fee kept getting denied this company is a rip off soliciting people money. Not able to speak with anyone only getting chatgpt messages company very dishonest not trustworthy please don't order from Ebonyline this company is horrible won't help their customers any a shape or fashion terrible company

They have an option for you to get your package early for an extra cost. I ordered my hair on the 24th and paid an extra $9 to get it on the 27th which a 3 days so I can have it for my appointment on the 28, come to find out my package won’t arrive until the 30th and they only provide that option for customers to POSSIBLY get their orders early! Look listen to the reviews they are very unprofessional and not a good place to order from!

Listen, these people are fraud and ghetto.
I paid for expedited shipping because i had to travel and there was no expedited shipping and being gone for 20 days my package was not here when i returned. These people talking about thats on you and ups. Do not and i mean DO NOT spend your money here. I normally go hairsofly.com or unice... trust me when i say stick with them.. i wear a new wig every week and this has been the first awful experience online. Ebonyline is ghetto, ghetto customer service and AI is the only professional you will get. Im going to spend my valuable time suing this awful business.

I have ordered from this company before but NEVER AGAIN. I ordered two wigs. Immediately I was told one was out of stock and I could wait or refund. I chose refund. So that leaves one. This was 8/4 that the order was placed. On today 8/19 I reached out after checking the status and it still says "you'll receive an email when your order is ready." I am then told some orders take a little longer and after 7 business days to reach back out. At this point its 11 days! After a few email exchanges, I received a response that my order was delivered on the 8th! I received no notification that my order was on the way. Their own site doesn't have this update! Not to mention it was left in AN OPEN LOBBY! THERE IS NO MAILROOM IN MY BUILDING!!

I received no email that my order shipped and no email that the order was delivered so I could possibly get my order before you guessed it... yes it was stolen.

It only takes one time for me to take a loss. So they will never get my business again.

YOU HAVE BEEN WARNED!!

I ordered a silver gray wig and received another color called Baby Pink in a silver gray package. I was directed to the website to ask for an exchange or refund. Every time I uploaded photos of the wig I received I was kicked out of the site and had to start over again. I was asked to select another wig but the site chose one for me which I do not want. I was told I would receive an email from a real person to resolve my issue and I am still waiting. I was directed to Enonyline by a family member whom I thoroughly trust and I am so disappointed by my negative experience. I should have read the reviews first and now I know I will not receive what I ordered or receive a refund. I am a senior citizen on a fixed income and do not have money to throw away. If I could give Ebonyline no stars I would.

Customer service with this company is very poor. I ordered an item and when I received my package they sent the wrong items. I reached out to them notifying them of the mistake and at first wanted to exchange. Also showed proof of what I actually ordered. However they wanted to charge me a return fee when the mistake was on their end. At that point I just decided to do a full return, but they didn’t want to grant a full return fee. So I reached out to my credit card company and disputed it that way. With proof of the wrong items sent and communication with them as well and I received my money back. How do you charge a customer a return fee when yall made the mistake and sent the complete wrong items. Their customer service is horrible I will not be ordering from them again.

Extremely poor customer service and unprofessional communication. I ordered a specific item that turned out to be sold out. They repeatedly tried to force alternate colors on me. When I twice requested a cancellation and a full refund if my original color wasn't available, they sent combative, passive-aggressive emails mocking my formatting choices and telling me 'no need to write essays.' They only processed the cancellation after I issued a formal legal demand and notified my bank. Avoid this merchant; they do not respect customer choices or professional boundaries.

The customer service was fantastic!! I was at work concerned about delivery options and the representative reached out within 2 minutes with solution. The wigs arrived two days earlier than expected and are absolutely gorgeous!! This company has earned my trust and continued business!!

I never got a response to basic questions asked about what the color codes represented for the wigs. For that reason, I could tell this is a company with issues. So, I backed out of ordering from them. I was going to place an order for a couple of wigs until I encountered that problem. You only get one time for a first impression. Bye Ya'll, Bye....

I've been a customer for years and ordered this wig in a color 2 and they sent me a 1B. So I'm thinking I'll reach out to them no problem. I reached out about receiving a free return due to receiving the incorrect item and the agent was lackluster and kept affirming to me that I didn't order what I ordered and this just simply wasn't true.

I advised that there may be a glitch in the system and she kept telling me it wasn't. I've never in my life ordered the color they sent, from this company or any other company, and I find it very odd because I was extremely diligent in ordering my color of choice (#2) before I submitted payment. This I explained this to her to no avail.

*BE WARNED* as of lately Ebonyline will edit your order and tell you that you didn't order what you ordered and won't take accountability for it by issuing a refund or issuing a free return label. This company hasn't always been this way. Don't believe me, search ebonyline in your search engine and type click on the Trust Pilot reviews for reference. I feel very strongly that there are questionable business practices but that's a conversation for another day.

If you're looking for a company that has honesty and integrity towards their customers, shop Samsbeauty. They've always been honorable and professional with my orders and they have the same selections and variety.

I asked the agent if she wanted me to leave a review and to proceed with reaching out to the Better Business Bureau - She said sure so here it is.

I placed my order June 28th … it’s now July 4th and the item is still sitting in the same spot . On the site , they advertised same day shipping , but I can see on the tracking it’s not moved . Don’t place an order with them unless you want to gamble with time . I made the mistake of doing this now I’m left to figure it out. Don’t be fooled by nice pricing , doesn’t matter if the hair never arrives . It’s a scam… don’t do it !

The shipping fee is tricky and your refund isn't what you pay you do better ordering a wig from Amazon or Temu atleast you will get yiur correct refund amount instead of getting ripped off!!!!