Card Claims Center Reviews 677

I thought the representatives that I spoke with were extrememly kind and knowledgable. They get 5 stars from me. I think the document up-loader does not work at all so everything was on hold for a period of time, because I didnt realize it wasn't working. I had to email all my documents in.

Cruise cancelation claim was settled before we would have finished the Cruise. Although it was supposed to be a 21 day cruise!

Card Benefit Services exceeded my expectations by negotiating the final settlement down on my behalf and also by paying my insurance deductible as part of the claim. Absolutely zero money came out of my pocket and I would highly recommend having this service.

This was by far the most respectful and professional team i have ever worked with! Everyone i spoke to was helpful. I was dealing with a very stressful situation and i cannot thank this team enough.

Firstly I was successful on being covered. Secondly whenever I needed to talk with staff they were always pleasant, positive, and helpful.

I would not say it exceeded my expectations but rather was consistent with them. The required additional documentation took 4 rounds, but it should have been a maximum of 1 or 2 as my file originally submitted was quite comprehensive. The phone calls were largely irrelevant as they do not address the persons in charge of your file and every time a different person was answering the phone call. Finally, the whole process took longer than 2 months, but it could have been shorter. All in all, glad it went well and I appreciate it, but it could have been a bit better.

I had bad experience with copa airlines my luggage arrived with a hole at the destination airport besides cancellation flight and route changed. But eclaimsline was courteous and carefully gave attention to the case and I received the benefit which so far copa airlines refuse to refund anything !

The decision about my claim was made more quickly than I expected, and the process was made very easy for me at every stage. The person who handled my claim was really helpful and clear about what was needed from me. Overall an outstanding experience.

Very helpful representatives on the phone. Guided me through the process and having an online portal to upload documents is great.

They did everything for me so I didn't have to stress about the situation!!

Everyone i associated with from the very beginning was communicative and professional.

It’s my first time to use this claim service and the process was very smooth! Highly recommended! Thank you!

It was my first incident with a rental car. Keep in mind the car wasn’t occupied or driving. Car was hit while park, worse feeling in the world. But thanks to navy federal they saved the entire situation :)

Our rental car was hit while parked in Italy. After returning the car and paying the damage deductible, I easily filed my claim online in a few minutes and received reimbursement in less than a week. I was able to use my phone to file while sitting in the Capital One lounge during my layover. Although you never want to have to use it, this more than paid for the annual fee. I’ve been recommending the Capital One Venture X card to everyone

I am very satisfied with the professionalism and efficiency of your team. My claim was processed smoothly and with clear communication at every step. Thank you for your excellent service and for resolving my case in a timely manner.

They continued to reach out to me. They actually seemed to care about resolution of the situation.

We unfortunately had an accident in Peru...but the damages were covered in full...that was pretty amazing to us. The process took two months, somewhat caused by delays from the Peruvian Car Rental company (a division of SIXT) to supply the relevant documents. If I could suggest two things...(a) to be able to delete uploaded documents (sometimes new/better information becomes available that makes obsolete the original uploaded document); and (b) to be able to speak directly with the people making decisions about reimbursement. The people who answer the phones are good enough...but discussion with the people deciding to reimburse (or not) would be best.

Helpful people on the phone. Prompt payment. I highly recommend them.

Everyone was extremely helpful, courteous and knowledgeable. This was a very stressful situation for us and Visa Venture card/ Card Benefit Services made a bad situation bearable for us. Thank you Kevin and Cherry Avery

We have the rental car collision damage as a credit card benefit. This is the second time in about five years that we've relied on it, with favorable outcomes (both claims paid in full) processed quickly and relatively easily. There was one annoyance in that, on both occassions, we uploaded the documents to the portal upon opening the claim, only to be subsequently told we needed to submit all the same documentation we already provided. But upon uploading them again, the claims were then promptly processed. In one case, the rental car was for damages outside the US, so though there are some countries excluded, it's good to know the benefit follows us, allowing to save on rental car charges by declining rental agencies' offerred waivers.