Their server is so slow I can’t get anything done ever. Restock pro absolutely sucks. Everything you input takes 24 hours to sync. So it slows you down
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Love that FeedbackFive is set it and forget and the price is really reasonable. Just wish that the notifications for neutral or negative reviews got to me quicker. By the time I get the text message... See more
Company replied
Decent for the price. Wish the email notifications for feedback/poor product reviews came faster. Wish they had an AB testing system. Email templates could stand an overhaul. But, you get what you... See more
Company replied
I have been using Feedback Five software since a long time now and i can say it with guarantee that the software is the best for sending feedback mails to amazon buyers. It gives us many options t... See more
Company replied
Company details
Written by the company
eComEngine’s cutting-edge operational analytics provide automated, actionable insights at the SKU level to help sellers succeed on Amazon. We make it easy to access and understand the most critical data points so you can protect your brand, manage inventory, decrease FBA fees, and increase profitability. Start a free trial of SellerPulse, FeedbackFive, and/or RestockPro today!
Contact info
14321 Winter Breeze Drive, Suite 121, 23113, Midlothian, United States
- 800-757-6840
- support@ecomengine.com
- www.ecomengine.com
2.7
Poor
109 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Their server is so slow I can’t get…
Their server is so slow I can’t get anything done ever. Restock pro absolutely sucks. Everything you input takes 24 hours to sync. So it slows you down
May 29, 2025
Unprompted review
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A-Z program
What made me love the program is that i started not knowing what e-com is and now not just i understand how it works but i have the knowledge to start my own store from scratch and use jad's years of experience as a head start i have over other people that explored e-com world today
December 26, 2024
Unprompted review
Impossible to find monthly invoices.
December 1, 2020
Reply from eComEngine
Hi Paul, FeedbackFive sends your monthly invoice to the administrative email address(es) on your account. You can learn more about how to view your invoice here: https://www.ecomengine.com/help/how-do-i-view-my-feedbackfive-invoice
We sent you an email invitation to schedule a call so we hope to discuss this in more detail with you soon.
Spoke to a CS rep you folks were…
Spoke to a CS rep you folks were attentive and helpful did the job well the first time. Keep it up!
November 10, 2020
Reply from eComEngine
Thank you! I'll be sure to share your compliments with our Customer Success team!
Fantastic service which is helping us to grow and focus on the customer.
Fantastic service which is helping us to get customer feedback without the endless hours doing it ourselves. Let’s us concentrate on growing the business and responding to the customers needs and requests we get back vie eComEngine.
Brilliant
November 10, 2020
Reply from eComEngine
So happy to hear this! Every day we work to empower our customers to grow their businesses. Thank you for the great review!
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Reply from eComEngine
Thank you for being a loyal FeedbackFive customer and for leaving us a 5 star review!
Highly recommend.
Very useful. Reviews are everything. Easy to use (as a business owner and website administrator (I have to do it all!).
November 8, 2020
Reply from eComEngine
As an Amazon seller, you know how important reviews are! Thank you so much for taking the time to write us this review! We sincerely appreciate it!
Easy to use suite of solutions for Amazon sellers and brands
Economical, easy to use, and effective solution for generating reviews as a marketplace seller, and for monitoring reviews whether you are a brand (vendor) or marketplace seller.
November 6, 2020
Reply from eComEngine
Thank you so much for taking time to write this review! We really appreciate it!
Reply from eComEngine
We are glad to hear FeedbackFive is working well for you! Thank you for the review!
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If only more companies had this level of customer support
I've been using Ecomengine for more than 5 years now. Brilliant customer support. Highly recommended.
November 6, 2020
Reply from eComEngine
Thanks for being a loyal customer! We appreciate the glowing review!
It is not working
November 4, 2020
Reply from eComEngine
Hi Laima, We emailed you last week and have not heard back yet. Please contact us so we can schedule an account review to optimize your messages. We would love to help!
Reply from eComEngine
As an Amazon seller, you know first-hand how important reviews are! Thank you so much for taking time to write us a review - We really appreciate it!
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Due to the new Amazon Buyer Letter…
Due to the new Amazon Buyer Letter Policy, I cannot use your system. Amazon has identified mailing as spam and now my messages are blocked for 30 days (((
November 3, 2020
Reply from eComEngine
Valentin, I'm so sorry to hear your messages have been blocked. FeedbackFive is an approved app in the Amazon Appstore, so our tool would not be the reason for the warning. The content in Buyer-Seller Messages are the responsibility of the seller, so it's critical that you are following Amazon Communication Guidelines: https://www.ecomengine.com/blog/amazon-buyer-seller-messages
Please contact us so we can review your messages for compliance. Another option is to automate the Request a Review button in FeedbackFive. This uses the official Amazon review template so you can be sure it is 100% compliant! You can learn more here: https://www.ecomengine.com/blog/automate-amazon-request-review
More reviews across the board
We've been using FeedbackFive for a year. Overall, we've seen increases in the number of reviews and ratings on all our items. Now, we've paired this service with Amazon's automated reviews requests and the results are much better. So, yes, asking for reviews is way better than not asking.
The only issue I've had with this service was a technical issue that no one was able to solve - I was unable to insert a product image into the body of the review request email. My customers were not seeing the product image. But eComEngine tech support (various rotating cast members with little history of events) claimed everything was fine.
November 3, 2020
Reply from eComEngine
Thank you for being a loyal FeedbackFive customer! We appreciate your honest review and we are glad to hear your review results improved with automating the Request a Review button! Thanks for your feedback regarding our technical support team as well. I will pass this along to the team supervisor.
Great tool for the Amazon business!
November 3, 2020
Reply from eComEngine
Thank you for the 5 star review!
Reply from eComEngine
Thank you for taking the time to give us a review, Rob!
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I am glad I work with you
I am glad I work with you. I got a lot of reviews now for my products. Thank you!
November 3, 2020
Reply from eComEngine
We are glad to have you as a customer! Thank you for the review!
Very good service
We are using Feedback 5 for years now and are very happy with the platform, customer service and the results.
November 3, 2020
Reply from eComEngine
Thanks for being a loyal customer! We appreciate your business!
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