Eden & Willow Reviews 

Fabulous find. Bought some lovely glasses. Reasonably priced and fabulous quality. One of the glasses had a slight crack but I let the company know and they replaced the same day. Great customer service. Thank you.

If i could put 5 +++ i would!
The glassware amongst other items are lovely,really reasonable but look much more expensive.It is all packaged securely n safely with a lovely Eden n Willow usable bag in.I went to put these lovely glasses away n broke one!
I wrote to Eden n Willow sending receipts n photo.Straight away they said they would replace it n put it in my next order.(wont be my last for sure).Its so refreshing to find a good reliable company that sell lovely goods 🥰

I ordered a product from Eden & Willow, through Amazon with a delivery date given to me. Amazon failed on the delivery and are yet to deliver this item. I contacted "Eden & Willow" direct. They not only sent me a replacement the following day, they also refunded 50% of the purchase price.
Whilst I fully understand problems arise and things happen, but at no point have Amazon claimed any accountability for this issue.
100% effort was made by the entire team and communication from them was second to none.
I fully recommend "Eden & Willow" - Thank you to all of the team at "Eden & Willow"

I’ve ordered from Eden & Willow twice and on the second order two of my jars were smashed on arrival. They promptly sent out a replacement after I let them know. Their customer service is amazing and I really like their jars for storing dried goods.

Lovely company and very willing to help when things go wrong. Have some lovely items on their website.

I bought 28 ribbed mugs. I contacted them with images of the scratches and scuffs on 10 of the mugs. Most of these can be felt on the surface of the glass. I contacted customer service with images immediately and they explained this is not a fault and they will not exchange these for me, they did offer to exchange one as a gesture of good will. I will now been sending all the mugs back to be returned as they couldnt simply exchange the faulty mugs. What a waste of time.

I ordered 2 sets of glasses from this company. They arrived promptly and were excellent quality at a reasonable cost.
One glass had a slight flaw so I emailed the company and they replaced the glass quickly with no fuss.
I would definitely recommend this company for overall quality products and excellent customer service.

The tea pot delivered was broken, however they delivered a new tea pot. Though it got delayed due to the delivery issue, the new tea pot is good and really useful.

First-time purchase. The round metal serving tray with wooden base (34 cm) arrived fast.
Really happy with this service especially customer service team.

My first handbag vase didn’t arrive as the delivery company didn’t take enough care I was very upset as I thought that was it there wouldn’t be any more available. Contacted E & W who were extremely helpful and within 5 days my new one was delivered🥰absolutely delighted and it’s just beautiful. Thanks again Eden & Willow

High quality glasses, great price and very quick delivery. Highly recommended company.

I highly recommend this company, such a pleasure to deal with. Items are excellent and staff are very friendly and helpful. I will be buying more from them in the future.

Could not fault the quality of the products ordered or the price, but the most impressive thing was order to delivery in under 24 hours, excellent especially at this time of year. Also the politeness, and positivity shown by customer service. Well worth taking a look at the website.

Purchased a glass bag vase, absolutely beautiful. Needs to be seen to be fully appreciated. Would highly recommend. Excellent packaging so arrived safely. Have a look at the site.

Ordered glass handbag vase beautiful product but sadly had a crack The customer service was excellent quick and super efficient without any stress at all
I will certainly be recommending this company to friends and family and would recommend the company
Thank you Eden and willow

I received my item without issue, but when I wanted to return it, things could have been easier.

I had to reach out via email before full instructions were provided. The return postage itself was easily arranged via Evri.

Contact from the company was a bit weird. I received an email on Sunday night (the day before a Bank Holiday) asking me to provide tracking details so that the return could be organised "more smoothly". I provided the tracking number and pointed out that the tracking showed it had already been delivered. I was told that (obviously) the warehouse would not be open again until after the Bank Holiday weekend and that a refund would not be issued until the return could be checked manually. Therefore not really sure why staff are emailing at 21:30 on a Sunday asking for tracking information.

Excellent service, items arrived very quickly and all items were exactly as shown.

Brilliant service from Eden and Willow. I received a chipped vase out of the 3 I received and offered either partial or exchange. I volunteered for exchange and they told me I can keep the vase and they would send another out.

Customer service was really great. They had responded very quickly for the query and resolved it. Thanks Soroush.

I had a great experience on customer service , my rice container came broken and on next day I already receive a new one to replace. I really appreciate the service and I extremely recommend this company