eDirectory.com Reviews 

We paid in full for the Enterprise plan and the "Expert Setup" on October 8th. As of right now, we still do not have a live website, and the communication throughout the onboarding process has been horrible.

There seems to be a massive disconnect between the sales team and the actual development and design staff. Our sales agent continually tells us he has escalated our situation to upper management and the CEO, assuring us we shouldn't be experiencing these delays. However, when we interact with the development and design team, we are told a completely different story. It has been a continual, confusing back-and-forth. The most frustrating part is that we aren't even asking for any custom development—just the standard setup exactly as they presented it to us.

I am giving eDirectory two stars instead of one because whenever we speak with the staff on the phone, they are very polite, nice, and seem genuinely eager to help. Additionally, the out-of-the-box product itself really does seem to offer what we need.

This negative review is specifically directed at their failure to set up and design our site as promised. If you are considering eDirectory, I highly advise against purchasing their onboarding and setup plans. I only recommend using this platform if you have the time and skills to handle the setup and design entirely yourself. We plan to provide an update in a week concerning if we have a live site or not.

Working with the sales team and getting started has been incredible. Your directory is perfect and very easy to use. I would definitely recommend to others.

When I stumbled upon eDirectory as an option for my Project I was unaware of the plethora of options and access I would be given. Their offering did not only meet my scope it gave me confidence to know that incrementally I can go beyond that scope with the current system. I'm excited to see what using this platform can bring for me as a client for a continue relationship of many years to come.

The sales person was very knowledge about the product and straightforward with his answers. So far setting up the platform has been fairly easy. Some of the more advanced settings will require training but everything I was told that it can do, so far it does.

This review is for the excellent support I have received off Rafael. I always seem to get this guy on the support channel. What amazes me is when I ever have a problem he never needs to escalate he...he just sorts it!
I've got to say as far as Im concerned if you need to reach out on the support chat and he repies, then your issue will be resolved. Pat on the back, he does eDirectory credit.

So far I haven't dived into the system however I am super excited to explore!! Daniel Has done an amazing job getting me onboarded and I feel the system is going to give me exactly what I envision!

The software is easy to use and the onboarding was easy. The demo sold me as the agent took his time to explain how everything works.

The knowledge of the support staff has been fantastic.

I'm excited to get my company directory started. I don't feel very welcome though. It feels 'routine'; just another sale. I haven't been followed up with to see if I need anything; no direction. I feel left out to fend for myself off the bat. That isn't a way to get a client started. I'm excited, for me, and disappointed, for eDirectory, at the same time.

It's early days but Daniel was very helpful and responsive.
So far all looks good.

Review:
After conducting thorough market research, we chose the Enterprise Cloud solution from eDirectory – and we couldn’t be more impressed. From the very first meeting, we were struck by their professionalism, clear communication, and deep understanding of our specific needs.

The onboarding experience was truly one of the best we've ever had: structured, efficient, and remarkably personal all at once. The platform itself offers a thoughtfully designed architecture, an intuitive user experience, and extensive customisation options – exactly what we were looking for.

What really stands out is the proactive and knowledgeable support team – always responsive, solution-oriented, and genuinely committed to a strong working relationship.

Conclusion:
If you're looking for a professional, enterprise-level directory platform, eDirectory not only delivers a mature and robust product but also a team that truly embodies the spirit of partnership. We're excited about the journey ahead.

I have recently purchased the edirectory latest version. So far Purchase process was very nice. My account manager Daniel helped me in all ways over zoom call and with multiple mails also. He was never behind unnecessary sales followup. He was patient and answering my queries.
I had evaluated edirectory and found its very good and extensive in features.

We have discussed with Multiple agencies to develop such portal, every one has suggested to 3 Months minimum time to be live, then we have approached Jasya Consultancy, they have shown us this readymade solution, they have helped us to negotiate & purchase, after purchase instant activation with all guidance, We liked complete process & options till now.. Hope we can create best from edirectory,

I worked with Dainel and he was great and helpful. Chose Edirectory to attract more customers. As I' am currently using idea Directory and it's decent but not enough features that I need. I came to the right place and hopefully gain a lot of success from this change.

it is simple enough to use

I was struggling to build an app from scratch that would have cost much more than using this program. This program answers all my project needs and the process to get started was seamless. Thank you, Daniel, for all your help.

Wonderful support and fantastic product !

Daniel was receptive to our ideas for use of the platform, stayed in contact in a professional way, and offered rates for our nonprofit work supporting Global Grandmothers. We are grateful and excited about this new phase of our work!

My experience was Excellent! The customer service I received from my Senior Account Executive Daniel Storm was very informative and he answered every question I had perfectly. I am glad I went with eDirectory!