My experience with Editorialist was seamless. With Selfridges, not so much. They double-fulfilled my order and as of now are not allowing me to return one of the body gua shas even though I did not op... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cannot believe how superb the customer service & experience was... purchased a suede Bottega Veneta jacket. They proactively let me know that Selfridges (the company fulfilling the order) was passing... See more
Company replied
First, let me talk about placing the order - the size I ordered was no longer available, but I received an email from the Editorialist telling me they were searching from the dress from other plac... See more
Company replied
Their order support seemed very personalized. I was contacted to verify the delivery address because the zip code didn't match the address and I needed to correct it. Then the product wasn't availa... See more
Company replied
Company details
- #79 of 124 best companies in Online Marketplace
- #8 of 14 best companies in Beach Clothing Store
- #10 of 17 best companies in Children's Clothing Store
- #43 of 79 best companies in Men's Clothing Store
- #3 of 5 best companies in Stylist
- #50 of 137 best companies in Women's Clothing Store
Written by the company
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Contact info
344 West 38th Street, 205 New York, NY 10018 United States, 10018, New York, United States
- shop@editorialist.com
- editorialist.com
4.2
Great
446 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I could not find these shoes (adidas…
I could not find these shoes (adidas woven) anywhere on the internet in my size but you found them and I received them promptly.
May 12, 2026
So Happy
Excellent shopping experience! Will return anytime ❤️ Fast shipping and excellent communication!
May 13, 2026
10/10 customer service - return
I ordered an Elliat dress that was on back order and ended up not being able to ship in time for my bridal shower. I emailed them on a Saturday and received a response within the hour. They were so kind, cancelled my order with no problem and so appreciative of how easy they made it. I’ve never had to cancel before but I love this store and knowing how great the customer service is now especially I’ll be back.
Thank you for being kind and making it easy, planning a wedding is a lot and this was one less headache. 10/10 customer service!
May 16, 2026
Reply from Editorialist
Hi Kayla, thank you so much for your kind words and understanding. We’re truly sorry the dress wasn’t able to arrive in time for your bridal shower, but we’re so glad we could help make the process a little easier during such a busy and special time. Wishing you all the best with your wedding celebrations, and we look forward to serving you again in the future!
They sent a completely different item…
They sent a completely different item than I ordered. I ordered a merino wool sweater and they sent a cheap, synthetic material tunic shirt. Very unhappy with my experience
May 6, 2026
Reply from Editorialist
Hi Kathryn, we’re very sorry to hear about your experience and completely understand your frustration with receiving an incorrect item. This is not the level of service we aim to provide. We’ve reached out to you directly to assist further and help resolve this matter as quickly as possible. We truly appreciate the opportunity to make this right.
Fast response and great customer…
Fast response and great customer service!
May 2, 2026
Unprompted review
Reply from Editorialist
Hi Sophie, thank you so much for your kind review! We’re very happy to hear that you had a positive experience with our customer service and response time. We truly appreciate your support and hope to assist you again in the future!
Apex-Level Curated Services
As the founder of Apex Standard, a men’s over-40 consulting service focused on helping men find confidence and discipline through systemic health and lifestyle decisions, I had an outstanding experience with Editorialist from start to finish.
I was searching for a very hard-to-find Theory Blouson jacket that had become almost impossible to source, and their team was able to locate and procure it quickly and professionally.
What really stood out was their communication throughout the entire process. They kept me consistently informed with updates, responded promptly to questions, and made the experience feel personal and seamless.
The jacket arrived exactly as described and exceeded expectations. When you’re purchasing a signature piece—especially one that’s difficult to find—trust and communication matter, and Editorialist delivered on both.
Highly recommend their service for anyone looking for premium fashion pieces and a concierge-level shopping experience.
May 8, 2026
Reply from Editorialist
Hi Jose, thank you so much for your thoughtful review and kind words. We’re truly honored to have helped you find such a special piece and are delighted to hear that your experience with our team met your expectations. Your support and recommendation mean a lot to us, and we look forward to assisting you again in the future!
My experience with Editorialist was seamless, but...
My experience with Editorialist was seamless. With Selfridges, not so much. They double-fulfilled my order and as of now are not allowing me to return one of the body gua shas even though I did not open or use it. I informed the maker, which is also writing on my behalf. I havenever experienced such resistance to a return of an item when the duplicate was not my error. The body gua sha, which sells for about $150 converted into US currency, is hardly inexpensive for what it is, and no one needs more than one.
April 25, 2026
Reply from Editorialist
Hi Wendy! Thank you for your feedback and for sharing your experience. We’re truly glad to hear your experience with Editorialist was smooth, though we’re very sorry to hear about the issues you encountered with the duplicate order and return from the other merchant. Please feel free to reach out to shop@editorialist.com should you need any assistance in the future. We hope to see you shop with us again soon!
thanks for help
May 8, 2026
Reply from Editorialist
Hi Anna! Thank you so much for your kind feedback — we really appreciate you taking the time to share it. We’re glad we could assist you with your order, and we’re always here if you need anything in the future. We hope to see you again soon!
Reply from Editorialist
Hi Colleen, thank you so much for your kind review! We're thrilled to hear your order arrived quickly and that you were happy with the price. We truly appreciate your support and hope to serve you again soon!
Great dollar value for the product
Great dollar value for the product, also color availability, this was not available anywhere so very pleased with that.
Delivery was spot on
April 29, 2026
Reply from Editorialist
Hi Sir Fonseca! Thank you so much for your wonderful feedback! We’re thrilled to hear you were happy with the product value and delivery experience. It’s especially great to know we could help you find an item that was difficult to source elsewhere. We truly appreciate your support and hope to assist you again soon!
I'm inquiring about the crossbody strap…
I'm inquiring about the crossbody strap for my AIMEE Rodeo Large Satchel that wasn't in the box that the handbag was delivered in. Will the strap be sent to me? If the strap isn't available i would like to return the handbag. Thank you
Susan
May 1, 2026
Reply from Editorialist
Hi Susan, we’re very sorry for the inconvenience and completely understand your concern. We’ve reached out to you via email with an update confirming that your replacement crossbody strap is scheduled to ship within 24–48 business hours. As soon as it ships, we’ll share the tracking details with you. If you have any further questions, please respond to us via email and we’ll be happy to assist. We truly appreciate your patience and the opportunity to make this right.
Only giving them one star because I…
Only giving them one star because I can’t give any less. After checking other reviews, I made a purchase for my daughter’s birthday. She lives nine hours away and I knew I would not be seeing her on her birthday this year. Wanted to surprise her as she never asks for much. Ordered a handbag she wanted and paid for expedited shipping so that it would be there by her birthday. They took my money, immediately. 6 days later, I called her because I was floored she hadn’t called me. When I spoke with her, she had not received her present, again, I paid expedited shipping. When I checked my account, the sale was not approved even though they took my money. No text, no email, nothing from Editorialist. Heartbroken her present did not arrive. Furthermore, heard nothing from them until I expressed my disappointment. They responded by cancelling my order. I can only assume they didn’t have the product in stock😡
To me, I feel like they committed wire fraud. They sold me something they apparently knew they didn’t have and kept my money for six days.
Don’t trust them!
May 2, 2026
Unprompted review
Reply from Editorialist
Hi Anita, We’re truly sorry to hear about your experience, especially given the special occasion. We completely understand how disappointing this must have been. In some cases, orders may not be approved if the item becomes unavailable or cannot be secured with our partner merchants. While an authorization may appear on your account, this is not a completed charge and is automatically reversed if the order cannot be fulfilled. A confirmation regarding your order was sent on May 3, and it appears we haven’t received any follow-up message from you since then. We would genuinely appreciate the opportunity to look into this further and make things right. One of our team members has already reached out to you, and we look forward to your response. Please don’t hesitate to get in touch. We’re here to help.
Burberry purse
I ordered the Burberry purse, I love it , it’s beautiful! Was delivered very promptly, just as promised. I’m very happy with the whole experience.
May 1, 2026
Reply from Editorialist
Hi Dina, thank you so much for your wonderful review! We’re thrilled to hear you love your Burberry purse and that everything arrived promptly. It means a lot to us that you had such a great experience—we truly appreciate your support!
Reply from Editorialist
Hi Joshua, thank you so much for your kind review! We’re delighted to hear your wife loved the product—it means a lot to us. We truly appreciate your support!
Very responsive and courteous.
May 1, 2026
Reply from Editorialist
Hi Karen! Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience with our team. We sincerely appreciate you taking the time to share your experience and hope to assist you again in the future!
I was impressed with the excellent…
I was impressed with the excellent service. Will recommend to my friends and family without hesitation.
April 30, 2026
Reply from Editorialist
Hi Marie! Thank you so much for your kind words! We’re really glad you had a great experience with our team. We appreciate you taking the time to share your experience and hope to assist you again soon!
Reply from Editorialist
Hi Ana! Thank you for sharing this! We’re really glad you’re happy with the dress and had a great experience with us. We appreciate your feedback and look forward to helping you again soon.
Misleading availability, poor communication.
Misleading availability information! I was looking for a pair of shoes that had sold out on the brand's site. A few other sites had them available, and I chose Editorialist ONLY because they promised 2-day delivery, and I wanted the shoes for an upcoming trip. A day after placing the order I received an email saying that there would be a "slight delay" because the original seller didn't actually have the shoes, but telling me to "rest assured" that they would get it elsewhere. I waited another day to find out they were cancelling the order because they couldn't fill it. If they'd just given correct information from the outset--both about availability and about how they operate--I could have ordered from another retailer, or at least known what I was getting into. Now I can't get them at all, because all of the other sites that had them have sold out too.
April 30, 2026
Unprompted review
Reply from Editorialist
Hi Taylor! Thank you for sharing your feedback, and we’re truly sorry for the frustration and disappointment this caused. Your comments about communication and availability accuracy are also well taken, and we’re actively working with our partners to improve how inventory updates and fulfillment timelines are shared to avoid situations like this in the future. At this time, we’re unable to locate any details associated with your order based on the information provided in this review. In order to look into this further and make things right for you, we would kindly ask you to reach out to shop@editorialist.com with your order details, so our team can assist you directly. We appreciate you taking the time to share your experience, and we sincerely apologize for the inconvenience.
Love the Manolo Blahnik shoes i ordered…
Love the Manolo Blahnik shoes i ordered via Editorialist. Shipping was lightning fast; i ordered them on Sunday afternoon and I received them on Tuesday. Very happy and would order from them again. Five stars.
April 28, 2026
Reply from Editorialist
Hi Fabienne! Thank you so much for your kind feedback! We’re thrilled to hear you love your new shoes and that they arrived so quickly. It’s great to know you had a smooth experience with us. We truly appreciate your support and look forward to helping you again in the future!
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