Edmonds Jewellers Reviews 33

Had a couple of new piercings put in by Bobbi. Staff were very friendly and I'm so pleased with the service.

Fantastic customer service,outstanding care and attention from Carl and the team. Had a problem with my watch and they above and beyond to solve it. It was resolved my total satisfaction.

I've been wanting to purchase a particular bag for quite some time and discovered Edmonds Jewellers through a Google search. When I saw they had a telephone number, I decided to give them a call. Every time I've rung, they've either answered immediately or rung me back within 24 hours. In today's digital world, it's refreshing to find a business that still values phone communication—most people seem to have abandoned it entirely. I spoke with Vicky and Carl, and their customer service was exceptional. Super impressed!

Purchased a watch on 27/12 to only be notified on 03/01 that it was in fact not in stock. Item should have arrived in less time than this communication took. Extremely poor service.

Ordered the Greenwich “Saint James” pocket watch. I’m from the United States. They stated explicitly FREE SHIPPING for the United States. When I actually received my watch, I had to pay $61.43 to the UPS driver. The back cover also had a small “bubble” in the gold plate finish. I can deal with the bubble but no one likes to be lied to and have to pay astronomical shipping prices on an order.

very efficientlydealt with on phone ,ring unfortunatelywas wrong size ,my refund was quickly sent ,will deal with company again irene x

I've developed Raynaud's Syndrome recently - along with a heart problem - as unwelcome side effects of a treatment. So I treated my icy hands to some far from soppy looking hedgehog-themed hand warmers from a garden centre. I have a soft spot for these little creatures since they sought refuge in my garden with the advent of a new housing development on what was once green open land. I have looked after them since. And now these lovely hand warmers (#powderuk) - definitely a cut above the usual quality for such - are looking after me. I liked them so much I decided to get a second pair as I'm evidently stuck with Raynaud's now as well as a dicky heart. The garden centre pair cost just under £20 so I checked the label and ran a search - which led to a welcome 'treat' discount. I decided to treat three friends for Christmas too so ordered four pairs which knocked £10.80 off the total price and threw in free delivery for an order over £50. No issues with the order, the receipt, the quality, and delivery within 48 hours with tracking info throughout. And I had the lovely surprise of finding beautiful flat packed fold-out Powder gift packages for each pair of gloves enclosed too - and that hadn't been an option available at the garden centre. The customer service warmed my heart. My brother lives near Kenilworth, where the company is based, and that store looks so full of lovely things I'm not sure I dare visit him...

Fantastic ear piercing service! Would really recommend! Despite probably looking a little / very nervous the whole experience was great! Really lovely staff, all well explained, clean and pain free! Very pleased with the result!

Ordered a bag as a Christmas present for delivery within 2-3 days. After 3 days with still no dispatch email, I reached out to Edmonds Jewellers to then be told they couldn’t find the item in stock. The company did not seem to care neither!

A customer should not have to chase a company to find out what’s going on with their order and certainly not wait 3 days to
find out it is not in stock. This company has now caused me an issue with trying to find the same item from somewhere else for delivery in time for Christmas. This could have all been avoided had the company bothered to check their stock the day I placed my order and reached out to me earlier.

Absolutely awful customer service, would
not use again or recommend!

Visited the new premises in Kenilworth today.
Very pleasant and helpful staff.
Prompt good old fashioned service.
Well worth a visit.

I have just had my ears pierced and the whole experience was great, from the moment I entered the shop the staff were welcoming and polite. I was slightly nervous but the staff explained the whole procedure and talked me through every part from start to finish and what aftercare was reqired. The actual piercing was painless, just a small amount of discomfort that passed quickly, overall, a pleasant experience and I have no reservations about recommending them.

Nurses' fob watch ordered for my daughter's birthday. When I gave it to her it didn't work. I returned it immediately as per instructions in packaging. I spoke to customer service who said the address had changed!!! I attached the postage receipt. Customer services contacted me and said that was acceptable and they would be arranging refund. Since then nothing and they are not answering the phone. They keep cancelling the call. I am disappointed and would appreciate a refund ASAP please

I must share that I was especially pleased with the goods and services provided by Edmond's recently. A gold chain I wear daily, supporting a cherished pendant, had broken and a replacement would cost over £100. The chain was fixed by Edmond's for a fraction of the price, in a timely manner, with staff kind and helpful at every step. It is a loss to Cheylesmore highstreet that they are moving to a new location. I wish them well.

I ordered a watch yesterday.
came today after paying for special delivery.
The watch was not working at all.
took it to a jewellers.
they said the battery was flat.
charged me £10.
I was also unable to claim my new customer discount as it showed as an invalid code.
How would you feel ?

Love this little shop of unique gifts & jewellery. Staff are very helpful & attentive to your needs. Quick & speedy repair on my ring & great value. Will definitely use them again in the future.

I have been shopping here since 1997, it is a fantastic shop with gifts for everyone, the staff are always welcoming and helpful, it's great to see it still remains on the parade where lots of shops have disappeared. Popped in today and got myself a beautiful bag on sale - highly recommended 🙂

I’ve Bought a qudo bracelet from them on 10/04/23, second time I’ve used it, the parts of it come apart. Contact them 2/3 times and they didn’t want to take responsibility. They told me they will contact qudo to see what they will tell them. I didn’t buy the bracelet directly from qudo, I’ve bought it from them. They should resolve it straight away. They lost a customer here. Don’t buy from them because if you have any problem with your purchase they won’t take responsibility.

I bought first time a Pulsar Gents Chrono at a very good price & got the last one. It was very well packed & with the right time & date which I liked. As the watch was perfect, I did not have to 'test' their customer after sales service which is not always that good judging by some of their reviews.

I had to write to thank you for my order which arrived today. It was perfectly packaged and you had even included the Katie Loxton bags - thank you!
I am one very happy customer!!
Thank you!!

I absolutely love this shop! No matter what occasion I am buying for, I always manage to find something. It’s my first go to shop every time.
The ladies are fab and always willing to help me decide between gifts, they know me quite well now.
If I’m out shopping I’ll always pop in and end up with a bargain too, original gifts aswell.
Thanks Penny, Andrea and Vicky for a warm welcome at every visit 😊