. Reviews 1,290

Onbestaande service , regelmatig uitvallen van wifi verbinding , stroom, honderden geregenereerde berichten van hun op te zeggen dat de boel niet werkt…. Bij installatie heel veel problemen … Fout ligt bij EDP : niet gewacht op goedkeuring van de gemeente en wij kunnen nu fluiten naar onze 2000€. Voordeel. Dit is al bijna twee jaar aan de gang , zowat wekelijks staan wij bij de Caixabank met onze klacht , we zijn ook al in Valencia klacht gaan neerleggen bij de commissie voor geschillen zoals deze . Nergens krijgen wij antwoord … wel braaf betalen iedere maand en hoge energiekosten erbovenop… wij zijn totaal niet te spreken over de manier van zaken doen bij EDP, de laksheid en onverschilligheid van bevoegde instanties en de onbeschoftheid om geen mails noch telefoontjes te beantwoorden.!!!!!!! Het is echt kafkaiaans… Non-existent service
Non-existent service, frequent Wi-Fi connection outages, power outages, hundreds of regenerated messages from them telling us to cancel that the thing isn't working…. A lot of problems during installation … The fault lies with EDP: they didn't wait for approval from the municipality and now we can kiss our €2,000 goodbye. Advantage. This has been going on for almost two years; we are at Caixabank almost regularly with our complaint, and we have also filed a complaint in Valencia with a disputes commission like this one. We get no answer anywhere … yet we dutifully pay every month and have high energy costs on top of that… we are completely dissatisfied with the way EDP does business, the laxity and indifference of the staff, and the rudeness of not answering emails or phone calls.!!!!!!! It is truly Kafkaesque…

Terrible none existent service.

I have solar panels from this company via la caixa. I have had multiple issues and they never pick up thier phone or answer emails.

My system currently produces NO POWER and they completely ignore me. All they have is an automated machine on the phone lines and an email address that doesn't reply back to you.

DO NOT USE, AVOID AT ALL COSTS!!!

I had solar panels from them and at first was proud to have an impact on global climate change! But once in practice this energy wasn’t enough to cover basic needs in rainy days and even not enough to supply electricity to my small plant. Gas and coal are still cheaper and more accessible ways to get an energy, enough power. Sad reality!

In Spain, there is almost ZERO Customer service. The phone numbers do not connect, emails are never answered and the installation of equipment has been faulty and takes 6 months to finally get an technician to look…but the technician is not employed by EDP and they cannot fix it without approval from EDP.

This is a COMPLETELY USELESS company. EDP even fitted the entire solar system “IN REVERSE” so all the power I generated went back to the grid. My Iberdrola bills are very high and no one in EDP customer service will respond.

La Caixa bank in Spain and EDP set up an association so customers of the bank could borrow over 5 years at a very low interest rate to repay the cost of the system. My system has never operated correctly in 2 years and I am making an appointment with La Caixa bank to stop all loan repayments.
I would be interested to know if other La Caixa / EDP customers have had similar problems?
I strongly advise DO NOT USE EDP for solar equipment as they have poor installation and NO customer service. This is a JOKE company that should be fully investigated.

I had my solar panels installed by EDP Solar a few years ago and until now they have been fine. HOWEVER, we have noticed that they are switching themselves off and on during the day (I can hear them click off and then fire up again). I have verified this on my app as it shows that there is no energy being provided. I have a maintenance contract with EDP so one would imagine that this would be an easy fix..... NOT SO! I am at my wits end in trying to contact this company. The email gets sent back as "not viable", the advertised "customer service" phone number does not appear to be functioning and their "hablar con nosotros" bot advises you to leave your details and someone will get back to you. But where to leave the details? There is no function on their ridiculous self-congratulatory website. And to add insult to injury, when I try to log into my account it appears that my email address (which they contact me with) is too long for their website to accept, resulting in a message telling me my details are wrong. I've messaged them via Facebook, Instagram and resorted to their "whistleblowing" form on their employee portal. I just want someone to look at my panels and repair the fault! They contact me to inform me that my panels are offline, but guess what? It's from a 'do not reply' email. I'm at the end of my tether and hope that no one contracts this company of cowboys and avoids the stress, hassle and cost which I have. I should point out that my issue is with EDP SOLAR in SPAIN and not the UK, but if anyone in the UK company can point me in the direction of anyone who can help, I'd be forever grateful.
UPDATE
Following my contact via their employee poral, someone finally contacted me from EDP and are now actively involved with the problem with my Solar Panels. That said, the helpful lady on the phone (not her fault) explained that the published customer link on their website doesn't in fact function for ordinary customers, but did give me another phone number (not available on the website) to enable me to contact them direct in the future. What on earth way is this to function as a company? They MUST sort out a way for existing customers to contact them!

If I could give EDP Solar negative stars, I would.

Where to start?

Ah, yes, the panel installation.. I purchased a two panel configuration using premium Samsung product. Two techs who showed up tried to install a scratched panel that was outside the factory package. After a short persuasion I managed to convince them that I don't want a scratched panel. During their work they showed zero concern for their own safety and safety of my property, working with live wires without even bothering to flip the closest fuse switch. I guess they just felt lucky that day.

I wish that I stopped this charade right there.

After reading technical documentation for the panels and looking closer at the installed ones, I noticed several issues. I am an electrical engineer with 35 years of experience working for Fortune 100 companies in US, so I can certainly read technical documentation and analyze electrical/mechanical work.

I noticed that one of the panels is hanging off the brace support by 2/3 of its width and, of course, 2/3 of its weight. This causes the panel to bend and stay stressed, possibly vulnerable to cracking under high temperature or wind. Second issue is that both panels were installed at 7 degrees of incline, while the manufacturer (Samsung) recommends at least 13.5 degrees to facilitate self cleaning. Ideally, these panels should be installed at about 40 degrees for better efficiency. Obviously, loss of about 10% of efficiency of panels does not matter to EDP because they will gladly sell me the energy that my panels don't produce.

In meantime, October rains kicked in and I realized that the roof where EDP Solar installers worked is leaking.

I created several tickets with EDP Solar support to address the above issues, together with photos and Samsung technical documentation. Each and every ticket was apparently closed after a few weeks without a single visit of tech support team. I received only cookie-cutter email responses saying that 'we did not notice any problems using our remote monitoring'. Since all three of the complaints were related to purely mechanical issues, I have no clue how they could possibly verify the mechanical installation using remote monitoring (unless they have cameras installed, which they don't).

By the time I received responses to my tickets, the month of 'take it back' warranty has expired, so I was stuck with EDP Solar, which at this point appeared completely unwilling to fix any of the issues. I fixed the roof leak at my own expense because I could not rely on EDP to (not) correct the problem during the rainy season in Porto.

Then it gets even better - EDP Solar sent me a 130€ bill for a tech support visit that was never scheduled and no one ever showed up. This was, I suspect, probably some sort of 'yes, this is what you get if you mess with us' kind of pressure tactic. As a long time New Yorker, I kind of get this 'wise guy' approach to the problem.

So the next step in this ordeal was going to EDP Loja, creating an official complaint for failure to act in good faith on specific technical issues with installation and falsifying a business record for that phantom 130€ bill. I got a response letter from Mr. Duarte Bettencourt - a total corporate BS stating that the installation was performed to 'quality standard at EDP', filled with completely irrelevant facts that did not in any shape or form answer any of specific issues I raised. This 'analysis' was of course made without anyone actually taking a look at the panels.

The only benefit I had from this was that EDP quietly credited that bogus 130€ bill after I threatened to sue them in court. Of course, there was not a single word of apology.

Unless you are already yawning, here is the icing on the cake. The other day I got an email from EDP Comercial about 'a great opportunity' to sell the surplus energy produced by solar panels back to EDP at a measly 25% markup after following a few simple steps - register a CAE 35113 event with Finaçes portal, register your IBAN and account with EDP. Then, EDP will be producing semianual bills and send them to Finançes electronically. Since Finaçes expect monthly billing, you must log in into Finançes every month except for the semianual bills and create a missing bill entry.

How stupid is this?

No one at EDP apparently ever thought that this is inconvenient to thousands of their customers. I guess creating monthly bills is somehow way too complicated. But aren't they already doing exactly that to bill their own consumers? Or maybe to send two actual semianual bills and 10 zero amount monthly bills? Or maybe EDP just doesn't want customers to claim money?

So, here is my plan B: as soon as my 10% EDP Solar discount ends in October this year, I'll be saying goodbye to EDP - by far the most incompetent gangster business I’ve ever dealt with.

I would prefer you ask this in English

Excellent service and engineers very pleasant quick installation

it's almost a disaster this company. It's like dealing with internet companies 15 years ago.

I've had my Solar panels mounted nearly 3 month and and there have been endless problems. I haven't been able to see consumption now for 3 weeks. Endless phone calls complaining about endless problems. They suck all your energy out of you.

They use third party technicians and seem to have poor communication or control over them.
The app is very dated and needs to be reloaded countless times to get it working. The design of it very antiquated like their website and logo.
You can't access the equipment directly it needs to be sent to their rubbish system first so if you ever need to change your Wifi password you need to call out a technician to come and reset the equipment.
I bought a battery which is a complete waste of money because when the power goes out on the street it doesn't work as a UPS because they fit no isolator. In bright sun it takes more than three hours to charge but with aircon and the like it can discharge in 1:30mins.

The only redeeming side is customer service who at least are polite and answer calls even if they aren't always very informed.

UPDATE: Things have improved with stability.

The app is still clunky, it says on the display interface "Real-Time" but it's not, it updates every 5 minutes or so. Often you need to quit the EDP App and restart again to get a reading.

Panels fitted 8 June
system failed 11 June
called EDP and Zeener the instalacion company.
Also sent E Mails .
not 1 call from any employee of either company .
19 June the installers returned
said problem was 2 male connecters had been plugged in together by mistake
this is not possible and they fitted the system .
they left 1 hour later system working
4pm that day the inverter was red hot you could not leave your hand on the cover .
Rang again was told its normal the inverter normalky is more than 45 degrees .
More lies more calls
Friday 30 June system only worked for 2 days
appalling customer service not 1 person has rung even though I said was worried about a fire .
Will contact a Lawyer monday .
Do not use thses companies

The work was done professionally and efficiently, the engineers worked in very hot conditions and worked very safely with all PPE on

EDP installed 9 panels on my roof and despite my concern of the location thats where they were installed and gave very poor performance, I then built a ground mount and Zener who carried out the first installation came back at no cost and re-sited the panels and now i get excellent performance, Zener were very helpful. However I had the install carried out in september last year and was promised that all relevant documentation would be received within 3 months ….. well nine months has now passed and i have been kicking them to resolve the last document that my local distribution company needs and they are just incapable of providing it. It is essential to be able to sell excess energy and move to a much lower solar tariff i am currently paying €0.34 per kwh when i could be paying €0.14 per kwh. I am about to denounce them as the service is simply shocking and make the compensate me for my losses. Use EDP at your peril 😳

I have contacted EDP lots of times with no reply. After posting on here in December they did actually contact me and assured me they would either get permission for the panels or remove them. I posted they had contacted me in fairness to them responding. However, that was 2 months ago and they have not contacted me or replied to my emails. perhaps this message will encourage them to answer me as once again I feel very let down with the non existant customer srvice.

last week EDP installed a solar electric system with battery. The cost exceeded 13,000 euros and we are having problems with that. Despite several emails, the company has not responded. The guys who installed the system were great, but this review is about EDP and I suggest you avoid them.