Edwards Removals Reviews 

113
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Used Edwards Removals to move from Highgate to Muswell Hill and the service was absolutely fantastic from the initial survey with Ryan Donnelly to the team arriving and packing/moving us I can not tha... See more

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Rated 4 out of 5 stars

From start to finish the communication from the team was excellent. We had a 200 mile move from London to Yorkshire. Initially we wondered whether we would need a professional outfit, but so happy w... See more

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Rated 5 out of 5 stars

Managed to fit us in short notice. The removal men were great; they came armed with everything we needed & loaded the lorry very efficiently. None of our odd requests were too much trouble. Met them n... See more

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Rated 5 out of 5 stars

By far the best removal firm I have ever used. Edwards Removals were professional, friendly, flexible, understanding and, at every stage of the move, helpful. They dealt with our DIY requirements, th... See more

Company replied

Company details

  1. Moving Company
  2. also in
  3. Moving and Storage Service
  4. Storage Facility

Written by the company

Edwards Removals is London’s exclusive removals and storage company, offering high value removals and storage services for individuals, families and businesses. At Edwards we believe our unique philosophy sets us apart from other movers in London. Combining years of skill and knowledge, with our customer focused approach, enables us to offer an unrivalled relocation service throughout London. Our staff are trained to the highest industry standards and have the knowledge, equipment and materials for safely packing all household items and furniture. We use picture cartons for pictures and paintings, wine cartons for transporting wine, hanging wardrobe cartons for moving clothes and all mattresses and sofas will be protected by specialist bags. Antiques or especially delicate items will be export wrapped using breathable bubble wrap and tape. Our flexible storage services provide you with safe, secure and simple storage options throughout London.


Contact info

4.8

Excellent

TrustScore 5 out of 5

113 reviews

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4.8

All reviews

(113)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Used Edwards Removals to move from…

Used Edwards Removals to move from Highgate to Muswell Hill and the service was absolutely fantastic from the initial survey with Ryan Donnelly to the team arriving and packing/moving us I can not thank them enough. Was recommended by a local mums group and will be recommending them to others. Thanks

October 5, 2026
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Reply from Edwards Removals

This is all really wonderful to hear, thanks for the fantastic feedback.

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Rated 5 out of 5 stars

Great experience of house move

Brilliant experience of house move. Well planned, all very clear, by Josh. And smoothly done (with good spirits in a heat wave!) by the excellent crew led by Tony. Would recommend!

June 24, 2026
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Reply from Edwards Removals

Thanks so much for the review and recommendation. We really appreciate it.

Rated 5 out of 5 stars

Great job

Michael, Johnnie, Maduro and Zach took great care with all our belongings and we were very happy with the service Edwards provided, would certainly use them again.

May 28, 2026
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Reply from Edwards Removals

This is great to hear, thanks so much for leaving us a review.

Rated 5 out of 5 stars

Very satisfied

Shane, Aurtar and Valentim, who moved us, were absolutely wonderful - quick, efficient, thoughtful and cheerful. They made it all extremely easy and we are very grateful.

June 11, 2026
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Reply from Edwards Removals

Our pleasure, thanks so much for the wonderful review.

Rated 5 out of 5 stars

Exceptional service

Exceptional service. Lovely ‘can do’ attitude…. Cannot recommend strongly enough!

June 12, 2026
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Reply from Edwards Removals

This is wonderful to hear, thank you so much.

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Rated 5 out of 5 stars

Professional,

We had a fantastic experience with Rob & Dan from Edwards when moving house out of London. They were incredibly helpful, with great communication and very respectful.

I would highly recommend them!

June 9, 2026
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Reply from Edwards Removals

Thank you so much for the review and recommendation.

Rated 5 out of 5 stars

I would highly recommend Edwards…

I would highly recommend Edwards Removals. The admin team were efficient and responsive. The removal team were superb. They were friendly, polite, very efficient and took great care. Everything ran smoothly. I was very impressed and am grateful for such a straightforward service. Thank you.

January 29, 2026
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Reply from Edwards Removals

Our pleasure, we were happy to be of assistance. Thank you for taking the time to review our services.

Rated 5 out of 5 stars

Brilliant Service.

We recently used Edward's Removals for a move from London to Portugal and had a really good experience from start to finish.
James and his team were brilliant in arranging the move and organising the customs declarations prior to the move. This made the whole process a lot less stressful than I had imagined it would be.
On the day, the guys were great. Tony, Alan and Garry were punctual, professional and very efficient. They handled our possessions with care and everything was properly wrapped, packed and transported safely. They were very friendly, helpful and a pleasure to have around.
The team in Portugal were just as good. Everything arrived in perfect condition and they even helped move the existing furniture to new places around our home.
I would certainly use Edward's Removals again and would highly recommend their services as the whole process went smoothly. Thanks for making the process as stress free as possible.

February 24, 2026
Unprompted review
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Reply from Edwards Removals

Thank you so much for your wonderful review.

We’re delighted everything went smoothly and that the team, both in the UK and Portugal, made the process stress-free. We’ll be sure to pass on your kind words to everyone involved.

Wishing you all the best in your new home, and we’d be happy to help again in the future!

Rated 5 out of 5 stars

A complicated clearance and removal - aced!

We had a complicated clearance and delivery of some items to Edinburgh at short notice. Leroy turned up only a few days after we had contacted Marie in the office and gave us a quote and pickup time that suited us perfectly. The guys turned up and took both the items for shipping and an equal amount to be disposed of on time and helpfull. They stored the items to be shipped before we agreed a good delivery slot - again the shipping and delivery were perfect. This was not a standard house move and they aced it.

March 25, 2025
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Reply from Edwards Removals

Thanks so much for taking the time to review our services, we really appreciate it.

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Rated 5 out of 5 stars

By far the best removal firm I have…

By far the best removal firm I have ever used. Edwards Removals were professional, friendly, flexible, understanding and, at every stage of the move, helpful.
They dealt with our DIY requirements, they packed, shipped, delivered, unpacked, reassembled, placed and then, their "maid service" put everything neatly away in the various cupboards and drawers that we requested. We started our move on 26th March and were fully in and unpacked with boxes taken away by 1st April. Absolutely amazing! What a difference and what a pleasure to deal with.

April 1, 2025
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Reply from Edwards Removals

This is all wonderful to hear, thanks so much for taking the time to review our services.

Rated 5 out of 5 stars

Professional service over the years

We have used Edwards several times over the last 20 years for moves and storage on refurbs. They provide a thoroughly professional and competent service and are good at taking feedback and managing special requests. In 2024 - we had some issues with a packing job- and in giving feedback they were very responsive. Latest experience with a kitchen pack into storage for refurbishment has been excellent. Kylie on the office is so efficient and prompt to reply - and it’s reassuring especially to deal with the same person. Robert the surveyor knows our house well and gives expert advice and is highly responsive to feedback and special requests. Finally yesterday - Vasko and Ryan who came to pack were great - efficient, polite, careful and charming. They are highly competent about taking down blinds and manoeuvring heavy appliances - Also removing a door and refitting it too. They protected all the areas I requested, treated our possessions with respect -and were very patient about unpacking boxes where the wrong things got packed (only because I had not been clear/changed my mind!) Overall a very professional service at a stressful time.

March 28, 2025
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Reply from Edwards Removals

Thank you for taking the time to review our services, we really do value all your feedback. Thank you also for your continued loyalty.

Rated 1 out of 5 stars

Appalling language used by one of the…

Appalling language used by one of the removal team towards a Manager of Retirement Development who was simply trying to uphold company safety policy. Disgusting, offensive language with absolutely no provocation.

December 10, 2024
Unprompted review
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Reply from Edwards Removals

Thank you for bringing this matter to our attention. We are deeply sorry to hear about this incident and would like to sincerely apologise for the unacceptable behavior you described. We hold our team to the highest standards of professionalism and respect.

We take such matters extremely seriously and are conducting a thorough investigation to address the situation. Please rest assured that appropriate action will be taken.

We value your feedback and would welcome the opportunity to discuss this further. Please contact us directly so we can address your concerns in more detail.

Rated 5 out of 5 stars

Appointed Edwards Removals to help with…

Appointed Edwards Removals to help with our international relocation to the United States, the whole process has been extremely impressive from the team coming to export packing & label all our items to receiving updates on our shipment and a smoothly deliver/unpack. I can highly recommend this firm and thank you for all the assistance

November 20, 2024
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Reply from Edwards Removals

Thanks so much for the review and recommendation.

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Rated 5 out of 5 stars

Fantastic service from all involved…

Fantastic service from everyone involved in our storage removal. They arrived early and within a few hours had everything stored into the removal van. They were swift, professional and thorough in their work.

November 11, 2024
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Reply from Edwards Removals

This is all great to hear, thanks so much for the review.

Rated 3 out of 5 stars

Edwards Removals provided a generally…

Edwards Removals provided a generally competent service for my recent house move. The team arrived on time and displayed a good level of professionalism throughout the process. They carefully packed and transported my belongings, although there were a couple of minor mix-ups that were swiftly resolved. Overall, while the service was satisfactory, I found it to be in line with expectations rather than exceptional. It's a reliable choice for moving needs, but not without room for improvement in some areas.

October 9, 2024
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Reply from Edwards Removals

Thanks so much for taking the time to review our services. In order to maintain our high levels of service we would welcome a phone call from you to discuss how you feel we can improve. Many thanks in advance, Edwards Removals

Rated 5 out of 5 stars

We had an excellent experience

We had an excellent experience. Robert, Georgi, Gabor, Art and Henry were brilliant. Punctual, very professional, fast and efficient. Our move was stress free thanks to their services. They managed to load and unload within a few hours and really understood where all our items were going etc. We took the packing service which was also an excellent choice as they packed everything safely for us in a few hours the day before. Couldn't recommend clockwork enough. Their attention to detail, combined with their genuine care and expertise, sets them apart from the rest. We also had difficult access with lots of stairs in our flat and some heavy items such as a marble coffee table that they managed to move it around very safely. Thanks again for the amazing work.

November 8, 2024
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Reply from Edwards Removals

Thanks so much for taking the time to leave us such a fantastic review.

Rated 5 out of 5 stars

Fantastic moving experience

I can't recommend this company enough when it comes to moving. We moved flats with Clockwork & Edwards with quite short notice and everything from the initial phone call to the move on the day was very professional and made us feel totally comfortable and relaxed. I really can't recommend them enough and will definitely be using them again in the future.

November 5, 2024
Unprompted review
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Reply from Edwards Removals

Thanks so much for your review, we look forward to assisting you in the future.

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Rated 5 out of 5 stars

Highly recommended

I recently had the pleasure of using Edwards Removals for my move, and I can confidently say they were utterly fantastic! From the very beginning, the office team was polite, professional, and incredibly thorough. They were always available to help, and I truly appreciated their patience with my numerous questions—some of which were quite trivial. Marie, our Move Manager, went above and beyond, providing clear and easy-to-understand answers that set my mind at ease.

On moving day, the removals team arrived right on time and worked efficiently. I was amazed at how well my possessions were packed; everything arrived at my new home in perfect condition—something I’ve never experienced with any other moving company in the past.

The service was outstanding, offering great value for money and making my entire moving experience a breeze. I will definitely be using Edwards Removals for all my future moves. Thank you so much for making this process so seamless and stress-free!

Highly recommend!

October 1, 2024
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Reply from Edwards Removals

This is fantastic to hear, thanks so much for the review.

Rated 5 out of 5 stars

Brilliant service

I recently had the pleasure of working with Edwards Removals for our house move from Belgravia to Knightsbridge, and I can't recommend them highly enough!

From the moment the team arrived on time, I was thoroughly impressed by their professionalism and appearance. The crew handled everything with remarkable care—each item was packed securely, and our furniture diligently moved. It was evident that they take pride in their work.

The foreman kept us informed and maintained excellent communication throughout the entire day, which really put my wife and me at ease. It was a big move, and knowing that everything was in capable hands helped us relax and enjoy the process.

What really stood out to me was the follow-up care. Just two days after our move, Marie, our move manager, reached out to ensure that everything had gone smoothly and to check on our satisfaction with the service. It was a thoughtful touch that demonstrated the company's commitment to their clients.

Overall, our experience with Edwards Removals was outstanding, and I wouldn't hesitate to recommend them to anyone in need of reliable and professional moving services. Thank you, Edwards Removals, for making our move a stress-free and positive experience!

September 23, 2024
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Reply from Edwards Removals

It was our pleasure, thank you so much for leaving us such a fantastic review.

Rated 5 out of 5 stars

Simply exquisite

I recently used Edwards Removals for a house move, and I can confidently say that the entire experience was nothing short of exquisite! From start to finish, their team demonstrated impeccable professionalism and attention to detail.

Edwards provided a full packing service, and they took the utmost care with our belongings, including creating bespoke wooden crates for our valuable artwork. This level of care ensured that everything arrived in perfect condition.

What truly stood out was their brilliant customer service. They took the time to explain the entire moving process, which alleviated a lot of our anxiety. It was evident that they are masters of their craft, and their transparency made us feel involved and informed every step of the way.

Their punctuality and ability to manage the logistics were commendable, and the whole service provided was excellent value for money.

If you’re looking for a reliable and professional removal service, I highly recommend Edwards Removals. They went above and beyond to ensure our move was smooth and stress-free, and I can't thank them enough!

September 10, 2024
Unprompted review
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Reply from Edwards Removals

Thank you so much for this truly lovely feedback. We really appreciate you taking the time to review us.

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