I had a few querys relating to billing, I went on to the chat and chatted with a lovely girl called Niamh, cannot give her enough credit! so quick to respond, so easy to deal with and resolved all is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience with eFlow customer support yesterday. I was dealing with an issue regarding my vehicle registration and a tag that I had accidentally left in a van I had sold.... See more
Company replied
I paid a toll for my vehicle in shop I didn't realize that time that they entered wrong registration number and I thought I cleared my payment after few days I got penalties it's made me frustrated an... See more
Company replied
Niamh was great. All through and through helped me with my unfortunate experience, and explained everything to me in details. They were amazing by providing instructions and suggestions on how to proc... See more
Company replied
Company details
Written by the company
Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublin’s M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.
Contact info
P.O. Box 13294, South City DSU, Cork., FCK7528, Ireland
- (0818) 501 050
- info@eflow.ie
- www.eflow.ie
3.3
Average
504 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Help me to much to understand how this…
Help me to much to understand how this toll
Works.thank you again to agent who helped me 🙏
November 6, 2026
Unprompted review
Excellent customer service from Joe!
I had a great experience with eFlow customer support yesterday.
I was dealing with an issue regarding my vehicle registration and a tag that I had accidentally left in a van I had sold.
I contacted customer support via live chat and was assisted by Joe. He was extremely professional, friendly, patient and helpful throughout the whole conversation.
Joe quickly understood my situation, explained everything clearly and arranged a replacement tag for my current vehicle. He also kindly waived the replacement fee, which I really appreciated.
The whole process was smooth, quick and stress-free.
Thank you, Joe, for your excellent customer service! You are a credit to the eFlow team.
Highly recommended!
November 4, 2026
Unprompted review
Reply from eFlow
Hi Pavlo,
Thank you so much for your lovely feedback!
We’re really happy to hear that Lee was so helpful and polite — we’ll be sure to share your kind words with him.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Travelling to Killarney from North…
Travelling to Killarney from North Wales. Downloaded app but couldn't make a payment. Helpful on the phone but what a total waste of my time!
On the return journey kept an I out for eflow Toll, didn't see any. Received a standard toll request from EPC by post a month later. Paid by bank transfer the 3.80 plus the 4 euro penalty.
This toll system is complete S..t for visitors. Lovely holiday, great people, great country!
September 1, 2026
Unprompted review
Reply from eFlow
Hi Paul,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Appalling customer service throughout…
Appalling customer service throughout my recent interactions. No compromise offered. No coherent explanation as to why my charge went from €2.60 to€ 3.20 without a single notification that was going to happen. I will take my 2x daily tolls elsewhere
October 6, 2026
Unprompted review
Reply from eFlow
Hi Paul,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Non-Republic of Ireland drivers BEWARE.
If you have a non-Republic of Ireland registered vehicle, E Flow will let you set up an account but if you pass through their tolls, the journey will not be registered. A month later you will receive a penalty notice. And don't bother trying to communicate with EFlow because they have passed the 'debt' on to EPC for collection and cannot help you.
October 3, 2026
Unprompted review
Reply from eFlow
Hi UK Driver,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Eflow app/ website is a waste of time…
Eflow app/ website is a waste of time money racket doesn't work, wasted a hour of my life trying to make a payment and see if or what I owe, constantly telling me my car is already registered and them won't let me proceed
To think people are getting payed good money to provide this service 😡😡😡😡😡
September 24, 2026
Unprompted review
Reply from eFlow
Hi Stephen,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
I called eFlow wondering why I had been…
I called eFlow wondering why I had been fined twice. Lee was one of the most helpful person ever. Best costumer service I’ve ever received.
September 14, 2026
Unprompted review
Reply from eFlow
Hi Customer,
Thank you so much for your lovely feedback!
We’re really happy to hear that Lee was so helpful and polite — we’ll be sure to share your kind words with him.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
What a joke
What a joke - paid and outstanding toll, tried to set up online account, can’t do that as outstanding toll, tried to pay online eflow toll on same day - unable to pay. Just phoned got through to a person - I think it was Tina or Cochina - about as much use a chocolate fire guard. Can’t take payment as I am not vehicle owner, due to GDPR - so I stated I have to get the guy who is currently in a safety harness out of this extremely deep hole, take off all the safety gear, stop the job - because you want permission for me to talk to you to pay the toll. Beggars belief. Not surprised this country has gone to the dogs… or is it on a lunch break or just full term sick. Disgraceful jobsworth company.
August 26, 2026
Unprompted review
Reply from eFlow
Hi Helen,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
I opened an account last week and just…
I opened an account last week and just this evening I was asked how was my experience.
I answered the mail with my response and my concerns and guess what …. Page not found !!!! Because it was a two star review…
August 4, 2026
Unprompted review
Reply from eFlow
Hi Shane,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Seriously
Seriously, I’ve spent 20 minutes trying to register an account. It will not let me complete it. I’ve tried several times. Get your act together- you’re charging enough money to have a properly functioning website.
July 26, 2026
Unprompted review
Reply from eFlow
Hi Derek,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
If I could give zero stars I would
If I could give zero I would , by far the worst customer service experience I have ever had to deal with. I had to contact them on more than 4 occasions about an issue they kept telling me they had resolved , but kept taking substantial amounts of my money from account when it was clarified on the first call that it was a mistake. I will never ever deal with them again for as long as I am on the earth. I’m extremely displeased by the lack of communication and understanding the customer service team provided to me. Only for the fact I had to shout down the phone about another random payment being taken, I got the refund. Clearly the customer service department is not on the same page about anything and clearly did not follow up or query why it was an issue
July 10, 2026
Unprompted review
Reply from eFlow
Hi Ailish,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
I recommend avoiding this company
I recommend avoiding this company. Customer support is unhelpful. I asked for payment details for my invoice outside the app, via bank transfer, or by post. But this option is simply not available! Before I could even finish my message, the agent simply closed the chat without answering all my questions!
June 21, 2026
Unprompted review
Reply from eFlow
Hi Volodymyr,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Secret - You can't pay from outside Ireland -
I tried multiple times to make a payment without success. I contacted chat for help - I was told "try again later" or go into a shop with payzone or call by phone. I replied that I was in the United States. I call several times and did not reach a huma (only silence after an abbreviated ring). Finally I tried using VPN to spoof an Irish location. That worked. Clearly the system is set up not to accept payment from outside Ireland. Why could the help person not tell me that. Terrible design and even worse "help"
June 12, 2026
Unprompted review
Reply from eFlow
Hi Frank,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Was speaking to a man called Joe this…
Was speaking to a man called Joe this evening on live chat , so so so helpful and straight to the point to sort out an outstanding bill that I had an issue with , very helpful and understanding should receive something from his employer for how helpful he was!!
June 3, 2026
Unprompted review
Reply from eFlow
Hi Connor,
Thank you so much for your lovely feedback!
We’re really happy to hear that Joe was so helpful and polite — we’ll be sure to share your kind words with him.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
really great customer service from…Niamh at eflow
really great customer service from Niamh, nothing was a problem and everything got sorted out very quickly
May 25, 2026
Unprompted review
Reply from eFlow
Hi Philip,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Really good customer service via…
Really good customer service via webchat, Katie was very helpful.
May 15, 2026
Unprompted review
Reply from eFlow
Hi Donna,
Thank you so much for your lovely feedback!
We’re really happy to hear that Katie was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Reply from eFlow
Hi Sinead,
Thank you so much for your lovely feedback!
We’re really happy to hear that Katie was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
I can’t commend highly enough the chat…
I can’t commend highly enough the chat on the website. I spoke with Niamh and she cleared up all my questions and queries efficiently and kindly… Delighted to have chatted with her - she’s a credit to her team !
May 1, 2026
Unprompted review
Reply from eFlow
Hi Francez,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
I had a few querys relating to billing
I had a few querys relating to billing, I went on to the chat and chatted with a lovely girl called Niamh, cannot give her enough credit! so quick to respond, so easy to deal with and resolved all issues so quickly, but most importantly to me anyway she was so super friendly and nice, it goes a long way these days, absoloute pleasure to deal with!! :)
May 1, 2026
Unprompted review
Reply from eFlow
Hi Olly,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Great customer service by Katie thanks
April 27, 2026
Unprompted review
Reply from eFlow
Hi Karen,
Thank you so much for your lovely feedback!
We’re really happy to hear that Katie was so helpful — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
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