eFulfillment Service Reviews 

EFS’s greatest strength is Easy Communication. Recently, they have enhanced convenience even further by allowing direct email-to-email communication without having to go through the portal, making us even more satisfied than before.

Efulfillment has always been a reliable and flexible partner with an excellent on-line portal interface. Well done!
Michael

My business has been using eFullfillment for about 10 years. They are the best. Being based in Australia it was really easy to ship my stock over, have it maintained and to send it to my consultants in USA and Canada. The service was exp treat prompt. The rates very fair and the responses time to enquirers quick and professional.

The only reason I’m leaving is my consultants are using more of my digital products. Should I ever need storage and shipping solution again in USA, I’ll go back.

They had been reaching out to us as a potential 3pl provider for months. We just naturally assumed they'd done their homework, so I finally picked a time slot to talk to Melissa Melgoza from their team.

Within a day, the appointment was cancelled. Melissa told me she would unfortunately not be available, so she had to cancel.

Happens. I emailed her right back asking if she had a preferred date/time preference I could try to work on with her Calendly. No response.

So a week later, I setup another appointment. This would be yet another week later. A few hours before the appointment she cancels because " am writing to sincerely apologize, as I noticed that your boots are over our $250 wholesale value limit. I unfortunately did not catch this until now, as your inquiry was recently transferred to me from a previous Sales representative. It appears this detail was missed during the initial quote and follow-up process about six months ago. Because we won't be able to move forward, I will be cancelling our call scheduled for tomorrow. "

A. I don't even know how they know the wholesale prices of my products based on a public website.
B. I don't know how they presume to know my use case.
C. She cancelled without even asking me a question or clarifying with me after wasting hours of back-and-forth time.

Extremely unprofessional, which for the 3PL space is already a low bar. I am just glad I didn't sign up with them.

This company is nothing short of dangerous to ANY business.
My E-com business ships large and heavy items - in hindsight, they should have never taken me on. They over promised on all my points before onboarding and promised price points on shipping that were nothing like when they invoiced me. Onboarding was terrible - vauge. Unhelpful responses on most emails.
I was invoiced with a bill FOUR TIMES, what I was expecting it to be. Then they tell me "the system accidentally doubled your charges for some shipments." Not a single apology for nearly charging me $8K too much. I realised I was stuck with these cowboys for the time being, so I asked for a payment plan to clear the staggeringly high bill. I was told no, and my stock was held hostage for nearly 4 weeks, with email response times taking up to 5/6 days. Customers refunding at this point. All the while, they're charging me storage fee's, while my decimated cash reserves replenish to pay them an insane amount of money.
I have not dealt with a more incompetent third party in my years of business. I wont be surprised if this company folds soon - and I hope it does. COWBOYS

Extremely disappointing experience. This company markets itself as a low-cost fulfillment solution, but in my experience the real costs became outrageous because of the way they handled shipping.

A major issue was packaging. Instead of using appropriately sized boxes, they used boxes far larger than necessary, which caused my shipping label costs to become dramatically more expensive. In some cases, I ended up paying many times more than I should have for shipping simply because the packaging dimensions were excessive. A shipment that should have been reasonably priced became unbelievably inflated.

What made it worse is that even after I raised the issue, it was not properly resolved. I provided my own packaging to help avoid these inflated charges, and I asked for it to be used, but that did not solve the problem in practice. The result was continued excessive shipping costs that seriously harmed my business.

Customer service and billing were also deeply frustrating. It took far too long to get clear billing information, and when I tried to remove my inventory and close the account, I was not given a practical or timely process to do so. Meanwhile, charges continued increasing.

In my experience, this company was inefficient, costly, and damaging to my business. I would strongly caution any small business against relying on claims of low cost without carefully reviewing how they actually pack, bill, and manage inventory removal.

⭐️⭐️⭐️⭐️⭐️ (I wish I could give 10/5 stars!)

I don’t usually write reviews, but today I truly wanted to take a moment to thank eFulfillment Service for their exceptional kindness and professionalism. Being from Indian descent and running my business from another country, I was amazed by how warmly and respectfully they treated me from day one.

Unfortunately, I’m closing my business due to bankruptcy, a very difficult time for me, yet the EFS team handled everything with such grace and empathy. When I told them I couldn’t afford my warehouse rent, they didn’t pressure me or flood me with emails; instead, they calmly put my account on hold and even helped me find a liquidation solution when no one else would.

It’s rare to find a family-owned company that truly treats you like family, but EFS does exactly that. I’ve worked with them for almost a year, and I can say with complete confidence that they are the best fulfillment partner anyone could ask for.

A very special mention and heartfelt thank you to Taylor, my client manager. You have been truly outstanding. Your patience, understanding, and constant support meant more to me than words can express. You made a very tough phase feel a little easier to navigate, and for that, I’ll always be grateful.

Also, a warm thank you to Bonnie and Angela for their kindness and help throughout. I’m genuinely grateful to have found you all, and I’d love to work with you again in any future venture.

Thank you, eFulfillment Service, from the bottom of my heart. 🙏

Great & reliable fulfillment service. Excellent pricing & good in-house IT. We used them for 2 years and I can recommend them.