Estes Forwarding Worldwide Reviews 

My experience with Estes Forwarding Worldwide (EFW) has been absolutely unacceptable.

My Bowflex exercise bike was scheduled for delivery on October 22, 2026. As of October 29, it still hasn't arrived, and EFW cannot tell me where it is or when I can expect delivery.

I've called EFW five times: **October 20, 22, 23, 26, and 29**, spending over five hours trying to get answers.

On October 23, I was promised an update within one day. Nobody contacted me. On October 26, I called again and was told they don't work weekends, but someone would contact me that day. Again, nothing.

On October 29, after another 25-minute call, I was told my shipment hadn't actually been escalated until October 28. Despite all my previous calls, I was now expected to wait another 24–48 hours.

**When I requested a supervisor or someone from the escalation team, EFW refused to transfer me.**

I understand that shipping delays happen. What I cannot understand is how a freight company repeatedly makes promises it doesn't keep, provides contradictory information, and cannot establish the physical location of a shipment entrusted to its care.

Bowflex customer support has been responsive and has attempted to help, but EFW's handling of this delivery has been a complete failure.

At this point, I am concerned the shipment may have been lost.

**My advice to retailers: Think carefully before choosing EFW to represent your business.** Your customers are the ones left dealing with the consequences.

I would never voluntarily use this company again.

I’ve been trying to return an oversized Walmart item for nearly a month, and the freight pickup process has been unbelievably bad. The pickup has been canceled, rescheduled, canceled again, and I’ve had to keep calling every few days just to find out what is happening. Today I found out I wasn’t even actually scheduled, despite being told I had a pickup. I now have another window for tomorrow.

This is an unacceptable amount of time and effort for a basic return, especially for a company as large as Walmart. The communication between Walmart and the freight carrier is clearly broken, and the customer ends up doing all of the chasing. I should not have to spend weeks repeatedly calling to get a return picked up.

How do you give zero stars? A supposed logistics company that doesn't seem to be able to deliver a package in any amount of reasonable time.

Absolutely the worst shipping company I’ve ever had to deal with. Had to miss work to be here to sign for a deep freezer that sat in STL for days, only for them to come back that morning and say they can’t deliver it now until the 29th. Today is the 23rd. They tried to lie and say it just arrived which is completely false. All these crappy reviews and yet Walmart is still not smart enough to use someone else. This company is absolutely useless. I’m sure it won’t arrive on the 29th either because I don’t think this company is even competent enough to read a calendar. We ordered this deep freezer because it was going to be here before our cow was butchered and ready. Ridiculous.

EF&W Delivery: Zero Stars if Possible
I am writing to express my extreme frustration with the absolutely unacceptable service I received from this company.

Last Friday, I was given a 4-hour delivery window for an important shipment. You missed it entirely. When I followed up to reschedule, I was assured it would arrive on the next attempt. I cleared my schedule and stayed home all day to wait for the delivery—only for the company to miss the window again, this time citing a truck breakdown as the excuse.

Here's what infuriates me: I was not notified of this breakdown until late afternoon. Not in the morning. Not mid-day. Late afternoon—after I had already spent hours waiting. Your lack of courtesy and basic communication shows a complete disregard for your customers' time and commitments.

This is not one mistake; this is a pattern of incompetence masked by excuses. A broken truck, missed windows, late notification—these are your operational failures, not my problem. Yet I'm the one who suffers the consequences of your negligence.

If the company actually cared about customer satisfaction, it would have proactive communication, contingency plans, and accountability. Instead, what I got was excuse after excuse delivered indifferently.

If there were an option for a 0-star rating, you would receive it without hesitation. I strongly advise anyone considering using EF&W to look elsewhere. There are delivery services that actually respect their customers' time.

Without a doubt one of the worst companies. Ordered a safe from academy sports and they used Estes to deliver the safe. The safe came damaged, called Academy which basically said, not our problem call Estes (will never do business with academy again) called Estes got a claim form, filled it out with photos and sent back to them. No response, they do not answer the up phones, tried emailing, useless company. This is for a 300.00 claim. Owner must really be desperate. Read the reviews and go elsewhere

These people delivered a treadmill for me. The office staff alerted me a day in advance that the delivery was coming and then later the same day to tell me the delivery window. I was called first thing in the morning day of delivery and told they were on their way. Delivery drivers were polite and competent.I only regret that I didn’t think of tipping until after they were already gone!

unbelievably bad at what they do

Missed pickup of a scheduled item twice now. EFW DOES NOT ANSWER THE PHONE, they instead direct you to a chat service where nothing gets accomplished.
Still waiting on the pickup to occur.

took over 3 weeks to pickup my order, no communication from them waited weeks to see tracking for my return on walmart, nothing.. had to keep annoying walmart to get my money back because this company is so unreliable and uncommunicative

I ordered an awning from Carefree of Colorado. It shipped from Illinois -- less than 200 miles away -- via Estes Forwarding. It was impossible to obtain any status from Carefree or Estes. Utterly impossible. The awning NEVER ARRIVED. No explanation from Estes -- nothing. Walmart canceled and reentered the order. It shipped from Illinois -- less than 200 miles away -- via Estes Forwarding. It was impossible to obtain any status from Carefree or Estes. Utterly impossible. The awning NEVER ARRIVED. How bizarre ! I spoke with an Estes dispatcher in Paducah on one occasion when the second awning was allegedly en route and he told me it was forwarded from there -- Paducah. It never arrived. Bizarre -- that is the only way to put this.

NOW GET THIS: Paducah is 42 miles from me and Estes Forwarding could not even manage to deliver something a 45-minute drive away. I call that a failure on the most basic level for a shipping company.

requested to pick up around 12-4pm and they didn’t even come until 6pm. big mattress blocking driveway and make everyone made in my home because that mattress take space. what you expected working with the ind*an company. they just hung up the phone and told me will give me updated. actually nothing any update i received.

Lovesac used this company to pick up a recliner, and the experience was extremely disappointing. Someone from the company called at 8:00 a.m. and said they would arrive between 12:00 p.m. and 5:00 p.m., and that I would receive a call 30 minutes before they arrived.

Instead, they showed up at 6:30 p.m. unexpectedly, knocking on my door without ever making the promised call. To make matters worse, they left my gate wide open when they left. As a result, my dog got out and ran into the street. Thankfully, nothing happened, but it could have ended very differently. A car also could have hit and damaged the gate.

This level of carelessness is unacceptable. I will be sharing this experience with Lovesac so they are aware of how their customers are being treated. Based on my experience, I would not recommend this company.

Theyve had my package in Wichita since Tuesday and its going to be friday in 11 mins and still haven't delivered it. They scheduled the delivery for Thursday and didnt bother to deliver and didnt think it would be professional to reach out to me to let me know they weren't going to deliver it. Its suppose to be delivered friday morning first thing now but im not very confident it'll be delivered. My other experience with them was a boat motor that after 2 weeks of it setting at the wichita hub I finally got them to let me pick it up myself. Definitely a company I cant believe is still in business and why any company uses them as their freight is beyond me.

Ordered a delivery from Utah to Virginia, package shipped cross country pretty quickly to North Carolina, then for whichever reason went backwards to Ohio, several days later it came to Virginia. I got an update to choose my delivery date and I was getting updates it was out for delivery. The time window elapsed and no update afterwards. Called the company and got a robot.
Several issues and the main one is the lack of communication and/or giving the wrong information. Also, doesn't make any sense that they would allow me to choose a delivery date and not honor the date I requested. Furthermore, the shipping backwards, further from the delivery location. Even 10% more information would be better than the amount of confusion from this entire order.

I ordered 2 sheds from sams and EFW was the shipping company sams used. Both times they were delivered 7 days late with zero communication from them . Horrible company, stay far away from them.

First of all they lie about they date they are going to deliver the mattress they do not communicate well at all they don't respond to emails the. But the delivery drivers were very nice and completely put the mattress in completely

Tracking status is meaningless. Website is inscrutable. Customer service is useless. They didn't follow through on a single commitment they made to me. Not one. It took nearly 2 months to ship a(n undamaged) television across the same state, and that was only after the SELLER escalated the matter to avoid having to issue a refund.

So help me God, I will never patronize another business that ships with Estes.

I was scheduled for a delivery on 2/27. They never showed up and never called. Once I got in contact with them I was given different reason why. I rescheduled for 3/5. Again they didn't show up. Again they never called. Again I was given different reasons why. Now I am waiting for them to "call" and reschedule. I have lost 2 days of work so far. The company is a joke.

If I could give 0 stars, I would. Ordered a shed (not assembled of course) from Sam’s Club 12/29/25. It asked for a scheduled delivery date upon checkout earliest was 1/13/26. I chose the earliest date since I was off of work that day. I get the notifications and emails that my package has arrived at the facility 1/9/26. I called them to let them know they can deliver it early if they would like on 1/12/26 since I’ll be off of work both days. They told me no it would still be delivered today 1/13/26. I received multiple emails over the weekend confirming the delivery date. Today 1/13/26 I receive a call and voicemail about 11:30 am stating it will be delivered first thing tomorrow morning on 1/14/26. I immediately call back to ask why and make sure it will be here before 1:30pm on 1/14 due to work. They then proceed to tell me that can’t be promised and will closer to 5pm on when it will arrive. I have to be home to be able to open the gate to my driveway and explained this. Spent over an hour talking to multiple people and was given excuses that they didn’t have a big enough truck today to not knowing how big it was to no drivers. The shed has been sitting there since Friday. They knew how big it was and knew what they need. Supervisor calls me and states the can make sure it’s here first thing Thursday morning 1/15/26. Received an email 30 minutes after the call from the company stating the shed will be delivered today 1/13/26. So what day is it now? The last promised date of 1/15/26 or today like originally scheduled and canceled? Awful company to deal with. And their customer service is just as bad.