I spoke to a customer service lady named Alice.She was so quick to sort out my problem.I really appreciate her
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Absolutely fantastic, joined played through the wagering and requested to withdraw my winnings on the 26-09-24 and it went in today extremely fast and I love the amount of games on this site. Definite... See more
Company replied
I’m almost 6 weeks into my verification as I had to do this once I made a withdrawal of £2810. UKGC doesn’t allow this as they could of asked me multiple times before slowing down a withdrawal. Everyt... See more
Company replied
I went on to this site been a member for a few years and the service i got from the agent called Mada was overwhelmingly so great at her job
Company replied
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3.9
Great
20 reviews
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I spoke to a customer service lady…
I spoke to a customer service lady named Alice.She was so quick to sort out my problem.I really appreciate her
July 16, 2026
Unprompted review
Reply from electricspins.com
Hello Sandra,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Electric Spins Team
Raluca was very helpful
Raluca was very helpful, informative and sweet. Very good customer service 😊
April 21, 2026
Unprompted review
Reply from electricspins.com
Hello
Thank you for posting your review about our agent. They always aim to deliver clear and supportive service, and we’re happy this came across so strongly.
We’ll share your comments with them directly. Positive recognition like yours is uplifting for everyone.
It reinforces why we place so much focus on personal interactions.
We appreciate your kind words and are glad your experience was such a positive one.
Kind regards,
Electric Spins Team
I won £1000 on 6 of March and I still…
I won £1000 on 6 of March and I still don't received money and I see that my withdrawal is still pending!!!
My account was verified so what is wrong?!!!
On 16 of September I was cancel that withdrawal and apply for new of £600 because I thought that £1000 is to much but till now I still waiting
It's not fair because even now I am not sure that I ever get my withdrawal money
It's taking too long
March 6, 2025
Unprompted review
Reply from electricspins.com
Hello,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention.
Our team has reached out to you through the Trustpilot form to gain a better understanding of the situation and gather any additional details you can provide.
Once we have this information, we’ll do our best to review your case thoroughly and offer the most suitable support to resolve things as quickly as possible.
Kind Regards,
Electric Spins Team
Excellent Customer Service
Customer service was immaculate, quick. helpful, efficient and trustworthy. Madawas my customer service representative and exceeded customers service above & beyond. 💫 🏆Thank you!
September 13, 2025
Unprompted review
Reply from electricspins.com
Hi Jennie,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Electric Spins, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Electric Spins Team
I went on to this site been a member…
I went on to this site been a member for a few years and the service i got from the agent called Mada was overwhelmingly so great at her job
June 13, 2025
Unprompted review
Reply from electricspins.com
Hello,
We truly appreciate you taking the time to share your experience with us and our agent! It brings us immense joy to know that you had such a wonderful interaction!
Our team is dedicated to ensuring that our players enjoy their time with our games, and your kind words mean a lot to us. Hearing from satisfied customers like you is always a delight.
Thank you once again for your fantastic review, and remember, if you have any other questions or queries, we're always here to assist you!
Warm regards
Electric Spins Team
adina the service agent always helps…
adina the service agent always helps every time, great service as always, been a customer for many years and still is my best casino thanks to the great customer service 24/7 and fast withdrawals combined with the best games
May 30, 2025
Unprompted review
Reply from electricspins.com
Hello,
Thank you for the time and kind words offered regarding your interaction with Adina!
It's always great when we see that we managed to offer you the high level of service and quality we strive to provide every time. Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future.
Warm regards,
Electric Spins Team
Spoke with Alin D sorted my issue out…
Spoke with Alin D sorted my issue out credited my bonus without depositing great customer service
January 18, 2025
Unprompted review
Reply from electricspins.com
HI Paul,
We would like to take a moment to thank you for your amazing review! We are so happy to hear that our agent made a positive impression on you. It's always great to know that our team's dedication is appreciated.
Thank you again for your feedback. We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Kind regards,
Electric Spins Team
I have 6,000 lire to take
I have 6,000 lire to take, but I haven't taken it yet, I did proof of identity, I sent what they told me, but now they have closed my account, don't play at electric spin anymore, they are not professional at all with customers, they are very difficult to answer or not at all, and I find various reasons not to give the money
November 23, 2024
Unprompted review
Reply from electricspins.com
Hi Jagvir,
We’re sorry to hear about your experience, and we’d like to address this situation for you as quickly as possible. Please know that account closures are only done when absolutely necessary, often for security or compliance reasons, and we strive to communicate clearly throughout the process.
To help us assist you better, we’ve requested more information via the Trustpilot page. Alternatively, you can contact us directly at support@bgdfbrands.com or via our 24/7 chat support. We want to review your case thoroughly and ensure that it’s handled fairly.
Thank you for sharing your feedback—it helps us improve, and we’re committed to resolving this for you.
Kind regards,
Electric Spins Team
Good site and amount of games
Good site and amount of games. I got a bonus and won £1120 which I withdrew. It was in my bank in less then 24hours. No ID was asked for.
December 19, 2024
Unprompted review
Reply from electricspins.com
Hello Simon,
Thank you so much for taking the time to share your review with us! We’re absolutely thrilled to hear that you enjoyed playing our slot games.
Here at Electric Spins, we strive to offer our players the best possible gaming experience, and it’s wonderful to know we succeeded with you. Your positive feedback means the world to us, and we truly appreciate your kind words.
We hope you continue to enjoy our games and have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us!
Warm regards,
Electric Spins Team
Alin was fantastic and very helpful
Alin was fantastic and very helpful , amazing
October 19, 2024
Unprompted review
Reply from electricspins.com
Hello,
Thank you for the time and kind words offered regarding your interaction with Alin!
It's always great when we see that we managed to offer you the high level of service and quality we strive to provide every time. Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future.
Warm regards,
Electric Spins Team
Keep away from this site its a ripoff con
Ive lost a cash deposit of £10 £30 bouns 50 spins my phone flashesed up white lost all of it asked chat told id arcived it didnt touch anything just lost my money told can notget it back not even my cash i had in my balance looks like its a bad site so think before you JOIN UP and lose you money
I would glady have you look into my issue please contact me via here or email
Asked for contact information to look at my problem sebmnt it them via this site
STILL NO RESPONCE TRIIED TO BLAG AS IF THEY CARE OR ARE CONCERNED TOTAL RUBBISH
They closed my account without paying me my money back
Asking for same information still no answers to the first reviw or my complsint on there site seems like they just reply to show they sometimes read trustpilot reviews but dont do anything
I have confired my email address sent copy of my passport now they have closed my account so i can not get my money ive won bouns im entitled to nor the 50 frespins just proves its a con site keep way they keep asking for my email address and id once again today but they can not fimmne it
October 16, 2024
Unprompted review
Reply from electricspins.com
Hi David,
Thank you for sharing your experience! We're sorry for any inconvenience you might have had with our site.
We're more than willing to examine your situation and help out. However, the information provided through the TP form must accurately reflect the account details with us.
Best regards!
Electric Spins
Absolutely fantastic
Absolutely fantastic, joined played through the wagering and requested to withdraw my winnings on the 26-09-24 and it went in today extremely fast and I love the amount of games on this site. Definitely keep using Electric Spins 🙂
September 26, 2024
Unprompted review
Reply from electricspins.com
Hi Dani,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.
At Electric Spins, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Electric Spins Team
Stay away stay away I assure u by far…
Stay away stay away I assure u by far most fraudlent u will get exactly like wink slots u see the game pause scatters coming going back up way way to stupid obvious fraudlent u will see
September 19, 2024
Unprompted review
Reply from electricspins.com
Hello Kamran,
Thank you for taking the time to share your feedback on Trustpilot. We’re sorry to hear that you had a negative experience. Your concerns about our platform and its functionality are taken very seriously, and we strive to provide a fair and enjoyable gaming experience for our customers.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you privately to collect some more details.
We are also encouraging you to reach out to our support team directly at support@bgdfbrands.com so that we can address your specific issues and resolve any misunderstandings.
We value your input and hope to improve your experience in the future.
Best regards,
www.electricspins.com Team
DO NOT SIGN UP!!
I’m almost 6 weeks into my verification as I had to do this once I made a withdrawal of £2810. UKGC doesn’t allow this as they could of asked me multiple times before slowing down a withdrawal. Everything has been submitted for a week or so correctly as they move the goal posts every document sent in. Absolutely no communication back from BROADWAY GAMING, and get generic replies on live chat. Frustrating as f***. Stay away from anything Broadway gaming
July 4, 2024
Unprompted review
Reply from electricspins.com
Hi Ashley,
We appreciate your feedback, and please have our apologies for being unable to acknowledge it sooner. We do use this forum as an opportunity to take your feedback and make positive changes that ultimately enhance our customers experience on our site.
We recognize timely withdrawals are a priority for customers, however, as we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers.
Thank you for your understanding and cooperation.
Regards
Electric Spins Team
Alin Danoiu, quick and efficient
Alin Danoiu was very quick and efficient and attended to my issue immediately resolving all issues. A+++
May 29, 2024
Unprompted review
Reply from electricspins.com
Hi Jennie,
Thanks for sharing your experience. We are grateful that you took the time to leave us a 5 -star review.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Electric Spins Team
Not sure how else to leave feedback
Not sure how else to leave feedback
A feedback option on page would be great
And if there was a section to view your pending withdrawals etc
March 10, 2024
Unprompted review
Reply from electricspins.com
Hi James,
Thank you four leaving us your review here! We appreciate your feedback, as it's where we learn the most. We are constantly working towards improvement; therefore, we appreciate every suggestion. About the possibility of seeing your pending withdrawals, you can check the status in your Cashier from the moment you register a withdrawal until it's completed.
Thank you again for your review and for choosing to play with us.
Electric Spins Team
Great staff and friendly service great…
Great staff and friendly service great games no constant ads just nice and relaxing 😌
March 9, 2024
Unprompted review
Reply from electricspins.com
Hi Michael,
Thanks for sharing your experience. We are grateful that you took the time to leave us a 5 -star review.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Electric Spins Team
Awful awful awful
Awful awful awful. Keep away from this site. Like others, so much money put in and not only hardly any wins but low ones if you do. Total rubbish! Just a generic " sorry youve had bad luck " story....watch the reply to this!!
January 27, 2024
Unprompted review
Reply from electricspins.com
Hi Premier Propertyservices,
Thank you for rating your experience with us here.
Unfortunately, we do not have more context about it to comment on point. And we couldn't have either way here due to data privacy regulations. We can generally tell you that our products are designed for entertaining, winning or losing being part of the game. We understand that sometimes the games may not go the way you have expected them to, and we also understand how frustrating it must be, however the outcome of our games is determined by a random number generator system.
Each wager made by each player has the potential to be a winning bet, however there isn't any way for our systems to prevent a win from occurring nor can they allow only small wins to occur. We simply provide the forum for you to play the games, the rest it up to luck.
As we do not have your details to reach you privately, if you have any other questions or concerns, please get in touch with us via 24/7 live chat or email. Looking forward to hearing from you!
Best wishes!
Electric Spins Team
Terrible put loads of money in on spins…
Terrible put loads of money in on spins game was Bass won nothing Scam!!!
January 5, 2024
Unprompted review
Reply from electricspins.com
Hi Jospeh,
Thank you for taking your time to give us your feedback.
We are sorry to hear you have not had much luck on our site!
We understand that sometimes the games may not go the way you have expected them to, and we also understand how frustrating it must be; however, the outcome of our games is determined by a random number generator system.
Each wager made by each player has the potential to be a winning bet, however there isn't any way for our systems to prevent a win from occurring nor can they allow only small wins to occur. We simply provide the forum for you to play the games, the rest it up to luck.
If we can help with more details, please contact us through our 24/7 live chat or send us an email.
Best wishes!
The Electric Spins Team!
Very bad bonus offers
decent variety of games however the deposit offers are tragic you get 60 spins but any winnings are capped at 3£ like what is the point
November 28, 2023
Unprompted review
Reply from electricspins.com
Hello and nice to meet you, FRUGO!
We're sorry to hear that your time on our site hasn't been as pleasurable as anticipated, and if you've experienced any inconvenience.
We have a variety of promotions, that come with different requirements. We are sorry to hear that we didn't hit the spot with our promotions this time.
However, we are more than ready to review your case and maybe provide other promotions best suited for your taste!
Thank you for you feedback FRUGO, we have reached out to you in private for more informations.
Kind Regards,
The Electric Spins team!
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