The people at the store was amazing. The delivery team was outstanding, The bad thing i can say is there is no instructions booklet, I scanned the code and only gave me information about my phone .Tha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I think Electronic Express did a great job. But the shipping was horrible. After my purchase I received a tracking number and date for the delivery. I took time off work and waited several days. Then... See more
Company replied
Honestly all was GREAT until delivery. The delivery guys were not the most service oriented. They left without letting my wife know and did not have the fridge in the correct location. When I got home... See more
Company replied
I have purchased from Electronic Express several times over the years. I like that they use Amazon shipping now instead of Fedex. I get stuff quicker (and tracking is much more accurate!) It was ea... See more
Company replied
Company details
- #73 of 114 best companies in Electronics Store
- #14 of 23 best companies in Appliance Store
- #15 of 17 best companies in Computer and Accessories Store
- #16 of 18 best companies in Computer Store
- #4 of 4 best companies in TV store
- #2 of 2 best companies in Washer and Dryer Store
About Electronic Express
Written by the company
We make it happen
Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.
Enjoy a Knowledge-Backed Shopping Experience
When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.
Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!
Shop Weekly Deals
Products
Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).
- Kitchen Appliances
- Laundry Packages
- TVs
- Computers
- Video Games
- Toys
- Musical Instruments
- Smart Home Devices
- Small Appliances
- Furniture
- Mattresses
- Outdoor Living
- Fitness Trackers
- Smart Watches
Financing
We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.
Financing Plans
Services
We offer several support and repair services to help you get the most out of your electronics.
- Local Appliance Delivery & Installation
- After Sale Services
- TV & Home Theater Installation
- Smart Home Installation & Network Setup
Enterprise-Level Sales
We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.
Corporate Sales
Builder Sales
Contact info
418 Harding Industrial Dr, 37211, Nashville, United States
- 615-259-2031
- trustpilot@electronicexpress.com
- electronicexpress.com
4.1
Great
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Electronic Express
Thank you for the feedback!
Purchased online
I bought it online but had plan on my father getting it while I was at work. That wasn't allowed so I had to take off work early just to pick it up. That is crazy if I could just send them my dad's information then he should have been able to get it with the receipt. It didn't say anything on the website before purchase that he couldn't get it
July 28, 2026
Reply from Electronic Express
Thank you for the detailed feedback!
Consumer Beware -5 Stars
I purchased a commercial washer and dryer. The washer was defective right out of the box. I was told to purchase another
and return the defective one and I pay shipping. Once they receive the return I will get a refund for the defective unit. They've had the return for some time and no sign of the return. When I call, I get the runaround. Rebecca used to be helpful but now what she says isn't the truth. Beware of Electronic Express. If there were a negative 5 stars that is what I would give this company. Rude and unhelpful.
July 13, 2026
Reply from Electronic Express
Thank you for the feedback. Your refund was issued on July 30th but your bank may take 4 - 7 days to display the funds in your checking account.
Reply from Electronic Express
Thank you for the feedback!
Reply from Electronic Express
Thank you for the feedback!
I bought a speed queen washer that was…
I bought a speed queen washer that was open box and it does not even work!! We picked it up and now we have to take it back. They should know if they sell an appliance if it works or not!!! No happy with my experience:{
July 31, 2026
Unprompted review
Reply from Electronic Express
Thank you for the feedback. We apologize for the inconvenience since no open box product should turn out to be defective. Your review has been forwarded to the appropriate department.
Reply from Electronic Express
Thank you for the feedback!
Ordered online and picked up in store
Ordered online and picked up in store. Great folks to deal with.
July 24, 2026
Reply from Electronic Express
Thank you for the feedback!
Best price
Best price! Fastest delivery! Great customer support. Top tier company for sure
July 9, 2026
Reply from Electronic Express
Thank you for the feedback!
Great service
Everything was perfect from start to finish. I got a great price on a new dryer, and my delivery was prompt and efficient.
July 21, 2026
Reply from Electronic Express
Thank you for the feedback!
Placing a "fraud" hold on my order was…
Placing a "fraud" hold on my order was not what I expected especially after my bank approved the vharge.
July 21, 2026
Reply from Electronic Express
Thank you for the feedback! We are putting your funds on hold before executing the order. The company we use to confirm that we aren't shipping fraudulent orders weren't able to automatically confirm your order credentials so they are conducting a manual review. We apologize for the inconvenience.
Reply from Electronic Express
Thank you for the feedback!
Very good experience
I ordered a speed queen and everyone was very professional and helpful from start to finish! Even the delivery guy I wish other places were this professional!
July 8, 2026
Reply from Electronic Express
Thank you for the feedback!
Great experience …
They made the delivery appointment right away, and it was right on time. The delivery guys were polite, friendly and knowledgeable. They had the best customer service. I appreciate the good deal that I got as well.
July 21, 2026
Reply from Electronic Express
Thank you for the feedback!
The laptop I bought seemed to me an…
The laptop I bought seemed to me an incredible price, much cheaper than in the market, the delivery was super fast and after the purchase I had a doubt and they answered me quickly.
July 21, 2026
Reply from Electronic Express
Thank you for the feedback!
Great 'everything'
Great price; easy/economical delivery, install, and removal. Will recommend and use again.
July 20, 2026
Reply from Electronic Express
Thank you for the feedback!
Reply from Electronic Express
Thank you for the feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.