Elektramat Reviews 

There are a lot of companies you can buy electrical supplies from, and the only difference between them is how fast they ship, or how they handle things when something goes wrong with your order. Well, that is what happened here: a piece was missing from a Busch-Jaeger box due to a manufacturer error. I got in contact with an employee via WhatsApp, and they sent me a replacement without many questions asked. The most important thing is that the time between my message and receiving the replacement unit was less than 24 hours. I’m very happy with the service. I really appreciate companies that don’t make a fuss over small things, especially given the tight profit margins they already work with. Nicely done!

Very reliable and punctual. Have placed many orders and never had an issue

After a quick order confirmation and shipping note nothing happened for two weeks. No parcel was received, track & trace showed no progress. Really annoying. Upon complaint and clear message of cancellation, Elektramat staff came back to me after one day and said they are ready to open a return case once package will be received. Actually, I am in doubt that I will ever receive a package and strongly believe, Elektramat is a fake shop. Let us see whether they ever publish this feedback…

Great service, fast delivery and customer service is quick to respond and assist. Good product range.

Always I had a good experience with they! Good price, clear website and fast delivery!

Ordered a product of which the website said it would be delivered the next working day. Tee day after I got an email stating there was no stock and delivery would be the next week. 2 days later another email stating that it would be more than a month.
After that I asked to be refunded. The website does not give reliable stock information

bestelde product was niet op voorraad, hoewel het tot op de dag van vandaag nog steeds aangeeft dat het op voorraad is.
Delivery time is not as accurate as i though for some products but I apreciate the effort from Customer suport, they called and informed me about it, over all, very good web shop.

Poor knowlege.

Despite asking questions about the product before buying, I realize now they do not know much about what they are selling, even for the product of their own brand..
I ended up buying 3 identical conduits to hide electrical cables. 4 euros a piece, blus 35 euros of shipping.
Upon arrival, the product cannot be attached the way it is supposed to, with a plastic grove preventing to stick double tape where it is supposed to go. On a chat with them, they maintain tape should be used to attach the product, despite the pictures I sent showing the physical impossibility of their request.

55 euros down the drain.

Great company. Shipping was fast and secure. Highly recommended!

I recently ordered lots of stuff from Elektramat, when I finished ordering, I realised that I forgot to order sth, then I made another order and requested them to put the second order together with the first order and send the shipping cost back to me, but they didn’t do it, instead they delivered two boxes, which is not necessary, they can put the small package in the first box and save a box and my shipping cost, have no idea why they didn’t do it, guess the logistics system is not their strong point. Bol.com is much better.

They sent me a wrong product and refused to replace it with the right one because I was too late to contact them.
My electrician came for installation almost 3 months after my order and he pointed out that they sent me the wrong product. They sent 6A Type C RCD instead of 63A Type B RCD... I am not an electrician so I couldn't have known beforehand, but they were kind enough to tell me "You should have seen it before, it is your responsibility.". Yeah well, I am not an electrician...

They just say "Oh that's our mistake, we are people too, people make mistakes, but you are too late, we can't replace it anymore." And they plainly refused to replace it.
I understand people make mistakes but business ethics is about standing up for your mistakes and make your customers happy, so that they keep coming back for more. Especially when YOU are in fault, you can stretch the 30 days period and simply replace a 25 eur product. You don't lose money, both products have the same price tag, and everyone is happy.. But nah, rules say 30 days, its 30 days, even if it's their mistake.. It is almost like an autistic approach. No offense intended.

They lost me as a customer not because of a 25 eur worth product, but because of their (not) understanding of how business should be. Never wanted anything to do with people with this kind of business ethics, never will.

Edit: They answered and said that "they cant know if it was their mistake or something else has happened". Meaning that I could have went with all this trouble, found someone that has this 6A RCD who bought it from them god knows when, and then tried to replace it with another product that is worth just 25 euros, which I already bought. Sounds very feasible eh?
You guys lack business ethics and cant stand up to your mistakes. Just for 25 euros. That's it. Never again.