ELEXTRA.dk Reviews 

415
•
TrustScore 3.5 out of 5

3.6

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Company details

  1. Electronics Store
  2. also in
  3. Closed Circuit Television Store
  4. Electronic Spare Parts and Components Store

Written by the company

Find dét du søger blandt vore mere end 31.000 varenumre. Gratis levering, hvis du vælger afhentning i én af vore butikker i København eller Struer. Ellers fri fragt til GLS pakkeshop ved ordrebeløb over kr. 500,- I vore butikker finder du et stort udvalg i elektronikudstyr, værktøj og komponenter til dine elektronikprojekter. Vi er specialister i elektronik og vore medarbejdere yder kyndig hjælp og rådgivning. Vi kan naturligvis ikke rådgive om alt, men med udgangspunkt i et godt kendskab til vore produkter kan vi ofte hjælpe dig med at finde den rette løsning. Så kig ind i én af vore butikker og gør brug af hjælpen fra vore elektronikkyndige medarbejdere.


Contact info

3.6

Average

TrustScore 3.5 out of 5

415 reviews

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No recent history of asking for reviews

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3.6

All reviews

(415)

15 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad product, no service.

I ordered an item from this company and it was delivered in record time, regrettably it didn’t work properly. I wrote to them explaining the defect but they never replied. I don’t think I’ll ever buy anything from them again :-(

January 30, 2026
Unprompted review
ELEXTRA.dk logo

Reply from ELEXTRA.dk

Hi Andy, We have written the following to you:

You are welcome to send the instrument back to us for RMA if you find that the IR detector is defect.
But. pls check this info from the manual first:
"However, only the NEC protocol (which is used by many manufacturers) can be decoded."
Are you certain that you are testing on diodes with NEC protocol?

vkr/
Henrik
Customer support

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Rated 5 out of 5 stars

Ordered some wires for a hobby product

Ordered some wires for a hobby product, had it delivered within 2 days and everything checks out. Don't know why they have so many negative reviews because I had no problem at all

July 25, 2025
Unprompted review
ELEXTRA.dk logo

Reply from ELEXTRA.dk

Hi Ratz,
Thank you for your review. The reason for the high proportion of negative reviews is simply that we are not a paying Trustpilot customer. We do not pay Trustpilot for the service of e-mailing review requests to (satisfied) customers. In real life it is mainly the few dissatisfied customers who will spend time giving us a "peck on the cheek". Thanks for you beng one of few who also will spend time giving a positive review.
Kind regards
Henrik (customer service)

Rated 1 out of 5 stars

Poor quality products

I bought a laptop charger+ power adapter that already broke after a week. When I tried to change the adapter tip, the pins bent and one fell out. I understand when a store has a range of products of different prices and qualities, but this was the only compatible charger that they had and it was useless.

May 7, 2025
Unprompted review
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Reply from ELEXTRA.dk

Hi Teodora
Can you inform which product number you are referring to here. Then perhaps I can be of assistance. You are also welcome to send a mail to salg@elextra.dk with a photo documentaton of the defect which you want to complain about.

vkr/customer support
Henrik

Rated 1 out of 5 stars

Unpleasent trad experience.

February 22, 2022
Unprompted review
ELEXTRA.dk logo

Reply from ELEXTRA.dk

Hi Peer, Could you perhaps help us by describing what it was that you found unpleasant ?

Kind regards
Henrik
Customer support

Rated 1 out of 5 stars

Lies and shady business practices

Ordered an item on the 28th of May that had a delivery time of 1-2 days.
They lied about being able to deliver that item, as they didn't have it in stock. On the 2nd of June, I email them asking about the status of the item which was supposed to be delivered more than 3 days ago. They blamed their supplier for being late and said they sent me an email about the delay, but it got lost somehow.
Through more than 20 emails they would not admit it was their fault.
Also, through those emails I've found out that their earliest delivery time for that specific item would be 3-4 days(if the stars align this time). Meanwhile, they have the item posted on their website with 2-3 days delivery.

Shady business practices to get ahead of the competition in unfair ways. The quality of their service is lamentable, and from other reviews you can see the quality of their products leaves a lot to be desired, too.
Avoid at all costs.

June 2, 2021
Unprompted review
ELEXTRA.dk logo

Reply from ELEXTRA.dk

Hi Flavious,
I always get a little sad when shomeone chooses to assume and even communicate in public that one of my employeees is is a liar. My question to you is: Is this something you know, or just something you think you know?
I can assure you that the specific delay on our incomming shipment of Arduino starter kits is 1) unexpected and 2) not caused by us. The forwarder chosen by Arduino in Italy (Dachser) has delayed the transport of one euro-pallet to our warehouse in Struer.
Perhaps you have not noticed it, but the Covid-19 situation is still causing logistic challenges in the transport industry. This also goes for the international cross-boarder road transport.
In your case delivery was initially confirmed for 31/5. But unfortunately this date was postponed til 4/6. You received an e-mail notification about this delay.
I see that you live near by our Cph. shop. Our shop do have this article in stock. Therefore if you can't wait until 4/6 then you are welcome to cancel your online order and instead buy one in our Cph. shop on Frederiksborggade.

Best regards,
Henrik
Kundeservice

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Rated 1 out of 5 stars

The staff is very helpful, but

The staff is very helpful, but the goods are too expensive! and many times I buy things to discover they are not working properly. starting from Bluetooth modules to Arduino boards.
The website sucks literally, cannot read the small text

April 21, 2021
Unprompted review
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Reply from ELEXTRA.dk

Hi Mo,
I cant see that you have ever ordered anything from our webshop. Can you perhaps tell us what items you have ordered, which were not working properly? Also it would be great if you could tell/show us what text you have found too small in our webshop.

vkr/
Customer support

Rated 4 out of 5 stars

I don't get how an item can go from "in…

Updated to four stars, it was sorted out eventually and goods arrived after they corrected ERP system.
---

I don't get how an item can go from "in transit 20-21 days to warehouse" to "wait six months".

Was it in transit at all?

+ Has a good selection of items usually on stock or not too long lead time and their really aren't too many other options I've found around for some of the components. The guys I've dealt with at Brink are okay too.

- Ordered over 500kr of items (to qualify for free shipping), was expecting an estimated arrival time of about a month to my door as an item (solder iron) was marked "in transit to warehouse 20-21 days".

Got an update a week or so after ordering, the entire order will be held as the item will now be in stock in 6 months time.

Contacted customer service to express my disappointment and enquire about possibility of partial shipment, was informed if i want partial shipment i have to have used a pay option for shipment (not the free shipment which you qualify for by ordering over 500kr).

Or i assume i can pay for separate shipping now....

For reference the rest of my order is some heat shrink and 4 x dx-30 connectors, 1 Audio JACK, + 1 9v E-Block battery.
Not exactly bulk or heavy...

But okay, i get it you don't want to pay shipment after an unexpected six month delay.

--Update-- Just checked today the new arrival date is "Delivery 268-269 days"--

I'm more disappointed than anything really, my project is delayed and aside for this elextra have been fine before.

April 8, 2021
Unprompted review
ELEXTRA.dk logo

Reply from ELEXTRA.dk

Hi Montgomery
Unfortunately we did have a wrong arrival date entry in our ERP system on article H48978
. But this date is now corrected. Confirmed arrival date is tuesday next week. Sory for the misinformation,
Best regards
Henrik
Customer support

Rated 5 out of 5 stars

God service

I order some computer accessories and got it on the next day. I searched all over the net only i can find it in ELextra.dk. That is really cool.

May 30, 2013
Unprompted review
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Rated 3 out of 5 stars

Delivery to their own store took them a very long time.

My order took 1 week to be delivered to their shop close to nørreport. So not even to my house.

Thats just to long, and not what they promised.

February 12, 2013
Unprompted review
ELEXTRA.dk logo

Reply from ELEXTRA.dk

Free shipping to our local shops, is not as fast as direct (paid for) delivery to your address. The reason is that we don't ship goods every day to our shops. Our Copenhagen shop (Brinck) receives 2 weekly shipments of goods from our central warehouse. This is the reason why you experienced a 3 work-day delivery time.
If you need a fast day-to-day delivery, then pls. select GLS or PostDanmark delivery directly to your address.

Our webshop actually did inform you that you should expect 2 extra days of delivery time, when choosing shop pickup service!

vkr/
Customer support

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