Elforbundet.dk | DKs billigste el-aftale Reviews 

I want you to send mail also in English. I am non-Danish person but living in Denmark and I am your customer. So, please try to send also English email at least for critical important mails such as reminder of renewal of annual contract. Thanks

On of the best thing to happen to a community of electricity consumers. Thanks Morten

Super enkel overgang, og markant billigere el - what's not to like? :D

I registered to get cheap electricity, paid the aconto payment and nothing happened. I followed up my enquiry again and again, and was repeatedly promised that it would be sorted out. It's almost a year later, and I have not benefitted from cheaper prices, I have not received the money back that I paid, and elforbundet is no longer replying to my emails.
Effectively, I lost money and got nothing.

Update: I have had to edit my original review after elforbundet complained to trustpilot that I had not complied with their user rules by specifically naming an employee. I presume elforbundet would not have asked trustpilot to take down the review if I'd given them 5*
What do you think?

Update 2: I have had to edit the review again, as an employee of elforbundet has again complained to trustpilot about compliance. It seems that he is determined to try to remove negative reviews. He should concentrate on improving customer service instead.
Notice that other reviewers have complained about similar tactics on facebook.

Update 3: Have had to edit again as the review allegedly contained statements that were not acceptable.

I think the reader can see the pattern: critique of company -> take-down request -> edit
repeat as necessary :-/

Update 4 (after elforbundet's response):
Dear elforbundet, your response is disingenuous. It is correct that the money I paid was directly to vindstød (folowing my registration via your site) but when the problems started, and I contacted Vindstød (with you on cc) I got an email from you saying, "må I meget gerne skrive til mig, når I har spørgsmål til noget, hvor jeg hjælper med kontakten". You promised to resolve things, but did not, and yes, I have had to contact vindstød directly to try and get things resolved.
Don't pretend that you are merely a bystander in the whole process.

Finally, perhaps you want to explain why you have tried so many times to get my review removed from trustpilot?

Update 5: Yet again, elforbundet have requested the takedown of this review, and I am required to edit again to achieve compliance. Apparently, this is because I mentioned that I had been in contact with a specific employee of elforbundet, which breaks their rules about personally identifiable information. Fyi All my communication with elforbundet has been with a single point of contact.

Edit 6: Same again: edit and repeat.