Elkjøp Reviews 140

I ordered a fryseboks with return service for an old appliance through Elkjøp’s website. The old appliance was disconnected and ready for pickup. But because it was large, the drivers said they couldn’t take it. To their credit, they were polite and did their best — they even suggested I contact Elkjøp to arrange a second pickup. In the end, I decided to dispose of it myself.

When I contacted customer service, I was told the issue was that the old appliance was a side-by-side fridge, which apparently requires a completely separate service. That information was NOT clearly shown during the ordering process. I checked again afterwards — and suddenly the info had been added to the information box. So yes, they clearly updated the details after my order.

I was also charged for packaging, but the appliance was never even unpacked. That part of the service was never completed, and yet I had to chase them myself to get a refund of 129 NOK — something that should have been automatic.

Instead of acknowledging their mistake or offering an apology, Elkjøp’s customer service chose to lecture me, blaming me for not reading information that either wasn’t there or was hidden in fine print. No apology. No responsibility. No care for the customer experience.

If the correct service had been clearly offered at checkout, I would have gladly paid for it. This wasn’t a customer mistake — this was a failure of Elkjøp’s system and communication.

Dishonest, unprofessional and dismissive. Avoid Elkjøp.

Terrible website. Very slow when searching for el-products.

This company is a joke. Ordered a product on Wednesday. It was available. Estimated delivery time was 5th of August. On 5th it wasn't even sent. On 6th on their website it says it's delivered. While in tracking system in posten it says it hasn't even been sent. Classic scam to show that they're never late. Avoid at all cost. It's better to add a bit more kroners to your order and buy at a professional store. Not at morons.
EDIT: The package came today (8.8) Sadly I cannot attach photos here. But it came very poorly packed. And one of the sides of the package was smashed. Luckily the product seems intact. But are you serious? Can it be any worse?!

I'm going to try and ceep this short:
Bought a laptop, was send a message that my laptop is rdy at the store, went to the store... laptop wasn't there... video cameras saw a guy picking up my laptop and leaving, now the best part, they thought it was a good idea to ceep my reserved laptop out in the open store for everyone to grab.
so far so good, they apologized (well actually just a co-worker, the boss never did) they made a new order and shipped it to the same store, told me there is a free 3 month trial code on the receipt as compensation (which I later found out that this was a code every customer got anyways). the next day the boss calls me and says that they "found" my stolen laptop, so they canceled the second order. I asked him if he checked the laptop for damage and if it has been used, he said "yes" and everything was fine. luckily, I went to that store with a friend of mine who is a bit less forgiving then me, cuz it turns out, the boss who told me that everything was fine, showed me the laptop and the first thing we could see, was a big scratch along the surface, another few scratches on one of the USB port, and a small but deep dent in the middle of the case on the screen side... they made a 3rd order and shipped it to that store again. finally, I got my laptop it was working like a charm... for around 1 month. the wi-fi adapter inside broke, they had to replace the hardware... (I figured that out by myself with the help of my friends) I went to the store again, was pretty annoyed at this time considering the whole back story, went in there, the boss was there so he knew me, I told him about the wi-fi adapter that broke... he told me that I have to go to a different store cuz they have no idea about tech... they are literally selling products they have no idea about... finally my story ends by going to another bigger elkjøp that took my laptop in for repairs and gave me a replacement laptop (that btw was 10 times worse then mine and I was happy to see that it at leest could open word) until i then got my laptop back and currently (luckily) still works). I know it's not elkjøp who makes the laptops, but I have heard a rumor that they change parts to cheaper brand parts, sounds crazy, but I could actually beleave it. as a last note, the repair guy I talked to just accepted everything I said and seemed as if he didn't care about his job. I do still like to go to the store and buy things cuz imo it's still one of the best (and last) physical tech stores I can go to, but this whole experience just ruined my view of them. I did look for work there before all of this, and they mainly look for ppl who know how to sell more rather then ppl who care about customer service.