Ellusionist Reviews 

I was genuinely excited to place my first order with Ellusionist. Unfortunately, what should have been an enjoyable experience turned into an incredibly disappointing introduction to the company.

After placing an order totaling $129.77, I received an email explaining that, due to the order's value and other unspecified concerns, additional verification was required before my items could be shipped.

Although the request seemed unusual, I understood the need for security precautions and fully cooperated. I accessed my Apple Card transaction details and provided the exact information Ellusionist requested, including the merchant descriptor, transaction amount, date, and payment status.

Despite complying with everything they asked, I received a short response stating:

"Thank you, but based on messages coming from our credit card processor we have cancelled and refunded this order."

That was the entire explanation.

No acknowledgment of the effort I made to verify my purchase. No meaningful explanation. No alternative payment option. Not even an attempt to help a first-time customer successfully complete an order.

What I find particularly frustrating is that Ellusionist specifically requested additional information, which I promptly provided, only to cancel my order anyway.

I completely understand that businesses must protect themselves against fraudulent transactions. However, legitimate customers should not be made to jump through additional hoops only to be dismissed without a reasonable explanation or an opportunity to resolve the issue.

I had been looking forward to discovering Ellusionist's products and becoming a customer. Instead, my very first interaction left me feeling that my business simply wasn't valued.

The most disappointing part isn't even the cancellation itself. It's how little effort appeared to go into helping a customer who did everything the company requested.

I can't comment on the quality of their products because I never received them. I can only speak to my experience with their ordering process and customer service, which was extremely disappointing.

First impressions matter, and unfortunately, Ellusionist made a terrible one.

Ok I got venom by magie factory on one of the available online stores but when I got my package on opening it I can't find a download code nor an instruction and it's been a week now I haven't been able to use the product please help

I backed them at Kickstarter. Great communication and when i received my pledge it was of great quality. Their customer service is fast and responsive. Kudos!

Absolutely the worst customer experience ever. Purchased a very expensive item that never worked. Completely false advertising. The item in question is Hacker by the French twins. Absolute rip off.
Shop elsewhere.

I placed an order for the Clairvoyance download. I managed to login to the Ellusionist website. I then paid for the item but when I tried to download this item I was not able to do so because I was thrown out of the website. I did try to login again and went through the bot test to prove I was not a robot but this was also unsuccessful. I then went to reset my password, this was also unsuccessful. So now I have not received my download but the money has been taken from my account. I understand that their website has been updated, so there may be teething problems but as this is a download this should not have caused any problems. I am still unable to access the website so I am not able to make contact. Since writing this review I wrote a letter to the company and posted it to the address given on the web site. This was about 2 months ago and yet there is no feedback whatsoever. This is really bad for a company which attempts to take people through a learning curve. One of the worst services I have had.

Ellusionist is a webshop I can only praise. I have been an Ellusionist customer for a while amd I have an excellent experience from multiple orders up to date. I had to contact customer support only once when a faulty Stack watch was delivered and I got a reply back literally within minutes with a new Stack watch being sent to me on the same day. My experience so far has been nothing different than excellent and I am sure there will be more orders coming from me in the future.

Placed an order during a 24hr sale, three days later order still hasn't been processed.

Yes a slight delay is to be expected in the region of 24 hours for shipping orders, as it can be expected that there will be an influx of orders, however delays beyond that are purely down to poor staffing and commitment to customers.
If you are getting more orders than staffing can handle in a normal working day, it is then the responsibility of management/business owner to continue throughout the night until all items have been packaged ready to ship. If you can't maintain customer expectations then stop having sales and promotions that are garenteed to increase volume.

Oh and when you contact them to cancel the order they tell you that your order is shipping that day.... yet it isn't.

If you write a review on their page that is not only positive, they will delete it.

completely screwed over all european kickstarter supporters

Forget getting a response when you have a problem. They will ignore you and ignore you. Not sure I will ever buy anything from these fools again.

Amateurs and professionals they don't care. They are equally bad about responding to anyone with a complaint.

Really slow shipping of parcels. It took app. 2 weeks before Ellusionist sent the parcel and another 5 weeks before the parcel arrived. On arrival, the most important product was missing without Ellusionist told me. Apparently Out of stock but without mentioning or sending an email untill we asked. And they wouldnt send a similar product!

This is the best magic website I have ever bought from! I have used them a few times and I really love them. The prices are fair; support is AMAZING! there really isn't any bad part to this website!