Horrible follow through and no customer service to speak of
I don't believe that this company knows what they are doing. I placed an order on June 10, 2026. Never received processing responses or shipping information. After many attempts to contact them for status, I finally asked them to just cancel and refund on June 18, 2026. They finally responded June 20, 2026, and completely ignored my request to cancel, stating that they hope that shipping may finally occur the following week, but provided no shipping information. I again asked them to cancel and on June 23, 2026, they told me that the cancellation occurred and I should receive a refund 5-10 days. By June 30, 2026, there was no evidence that a refund had begun and no pending refund to my credit card had occurred. So I again asked them the status of my refund. Today, on July 1, 2026, I received a refund confirmation from Elm Dirt confirming that my refund was initiated on June 30, 2026 - 10 days from their original date of refund. I now see a pending transaction on my credit card for the refund.
June 10, 2026
Unprompted review