Ember & Kate Reviews 

Terrible and scammers! They sent me a pair of boots that were a size too big and that were cheap and did not match the photo that they were advertising and only wanted to refund me 15 to 25% and would not give me a United States address to return the item to that I would’ve had to pay for the shipping to Hong Kong which the UPS place did not even recognize the address and said it would cost hundreds of dollars to send these cheap big boots back !!!! I do not recommend you shop here! Good luck

Warning! Do not buy anything from these frauds. The product shown is not what you get. I got spray painted boots and they said I would have to ship and pay for them back to China, or get 25% refunded. I got $18 for a $74 charge for junk.

This site is a scam! The way the boots were pictured is nothing like what you get very cheap doesn’t fit awful quality. Do not waste your money.!! Pictures of the boot I ordered were cream colored and looked very cushy/ I got a brown color nothing like the picture very cheap from China! Very ugly total scam!

If I could give zero rating I would. The product I received was nothing like the photo. It was cheaply made with very poor materials and absolutely no label on the jacket to say what the materials were made of or any care instructions. Absolutely zero information. I requested a return/refund- the same day I received the item. I gave all the required information immediately for return and refund. I gave the name of the item, the reason for the return, my full name, and the order number, per their requirements. All of this was done well in advance per their 30 days “return requirement”. What I received was an automated email response with a ticket number stating they would get back to me (timely) and that not to worry my request is duly logged into their system so as to document my “timely” request. I waited two weeks and heard nothing. I wrote another email with the same information. I got another automated email with a new ticket number. I sent a third email stating that I’m getting the runaround and and made a phone call at the number in their website. That phone number is disconnected. It’s terrible service. The product is cheap and poorly made. Do not buy from this company. You will not be happy with the product’s they sell or the service they provide, IMO.
BUYER BEWARE.

I would give 0 stars if I could. I’ve had a frustrating experience trying to return a dress that didn’t fit. The return process has been difficult, and I’m expected to pay the international shipping cost to send it back to China. That’s a significant expense and makes the return feel far more complicated than it should be. I’m disappointed with the lack of a convenient, affordable return option and wouldn’t recommend shopping here unless you’re certain the item will fit.

Cheap polyester quality and impossible international returns—Buyer beware!

Do not waste your money on Ember & Kate. The clothing quality is incredibly poor and absolutely not worth the price. The items I received were made of cheap, thin polyester that felt synthetic rather than actual clothing material.

To make matters worse, their return policy is intentionally designed to trap you with the item:

• Terrible Fabric Quality: The clothing looks fine online, but in reality, it feels like a cheap, uncomfortable costume.
• Pay to Ship to China: When you try to return the poor-quality items, you find out you have to pay out-of-pocket to ship them back to an overseas warehouse in China.
• Costs More Than the Item: International shipping labels cost anywhere from $20 to $100+, which completely wipes out any refund you would get back.
• Hidden Fees: On top of the shipping costs, they deduct a 15% "restocking fee" from whatever is left of your refund.

They sell low-quality fast fashion under the guise of a boutique and then use an impossible return policy to keep your money. Do not shop here!

I ordered a dress from Ember & Kate that cost around $60. It was not the right fit and I told them I wanted to return it. I was told my options were (as I understood them):
1) return garment - at my expense - for an exchange for the same item in a different size - not the option we chose - new item shipped to us for $8.95

Note: here is the return address:

Attn. Yunling
2F, Building 7, Bacai Science Park, Niushan Wuling Industrial Zone, Huijing Road
Dongchen Street, Dongguan City, Guangdong Province
Yunling Warehouse 15992908542
zip 523000

2) return item for refund, but I would pay for return shipping, which appears to be in the $30-40 range, or as an an e-mail from Ember & Kate says "return costs are at your own expense and can be quite high, because our warehouse is overseas."

3) Do not return the item and receive a 15% refund - the option I will choose

You might ask why I share this? Because it seems to me this company does not want you to return products at a reasonable cost as is the case with many online retailers. I encourage all prospective Ember & Kate customers to thoroughly read the fine print and determine - before buying - the possibility of needing a return or swap and the costs involved.

Really should be zero stars, wrong size item and cheaply made. To send it back would have cost more than what I paid for it. DO NOT BUY FROM THIS COMPANY.

Items did not fit and the return policy is prohibitive. It would be $200 to return the shoes for the right size and they are to be returned to China.

they dont deserve even 1 star. the shoes i ordered came from China in a plastic bag, they were all squashed and the heals bent. the quality is very poor, for the price I paid I expected more.

Do not order from this company..... I can not stress this enough..... Do not order anything from this company. Product is garbage and their customer service is not far behind. Not worth returning the item... going to put them in the trash

The order came after several months in an envelope. The size was at least one sixe too small. Material was like house slippers...thin rubber. When I tried to contact , it took several tries to get past automatic response. Eventually. I got an email saying they would replace and that I didn't have to send the shoes back. That was 3 months ago. $45 + wasted.

Such a quick response

Wonderful products and THE BEST CUSTOMER SERVICE EVER DEALT WITH and I am 75 yrs old and experienced it all. So, buy their fabulous merchandise and know they have your back!!!!!!

If I could give zero stars I would. Item looked nothing like the photo- it was a cheap piece of junk. Return policy was as much of a rip off as the item. I could send it back to China at my expense or get 15% of the price back. Avoid this company !!!

I could not fine an order that I was told had been delivered. Ember & Kate followedd up immediately. I turned out the the delivery driver had tossed it under a step where we coudln't see it. Everyone was very prompt to respond and I eventually found it. Blame a lazyydelivery driver.

Cheaply made. Painful strap and sole very uncomfortable. I waited a long time with hope.
Quality was poor.

They'll let you return an item that doesn't fit, but you have to pay for postage, and you can't return it to their US office. You have to send it to China. They won't give you your money back until it arrives in China. So "return" is a trick. I sure wish I had checked reviews before I purchased.

The shoes are super cute however they were a little large. Customer service was great. They responded right away. They were very pleasant and sounded like a real person in our correspondence. They sent me the next size down for just the shipping cost. I am very pleased.

I was very happy with my new top and I love the colors and it fit perfect thank you so much. Look forward to doing more business with you.

I ordered a Christmas sweater that I saw on the internet, but somehow when I was checking out, I accidentally ordered additional items (I am electronically challenged!). I contacted Ember and Kate and they quickly responded and said they would do what they could to cancel the unwanted items. They stayed in touch with me until I got the extra items cancelled and were very kind in assisting me. I received the one item that I wanted, and it’s a very cute Christmas sweater (definitely not a contender for an ugly sweater contest.). I found their customer service to be excellent.