Embrace Financial Services Reviews 

2,246
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, approachable, and going above and beyond to make complex mortgage processes completely stress-free and manageable. Consumers note that advisors are exceptionally patient, always ready to answer questions, and genuinely care about finding the best possible financial outcome. Reviewers often highlight the prompt customer service, fast responses, and clear, detailed explanations provided by advisors during every single stage of the home-buying journey. People truly appreciate the thorough professional guidance, calming influence, and reassuring support received from knowledgeable experts who ensure everything runs smoothly from start to completion.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing advisors as helpful, knowledgeable, and easy... See more

Service

Consumers find service to be positive, highlighting that the mortgage advisors are well organized, prompt in... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt responses, clear... See more

User experience

Reviewers mention positive feedback about user experience, noting that agents make a daunting and... See more

Response time

Customers had positive experiences with response time, highlighting prompt and friendly communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve worked with Pascalie on my remortgage, and I can honestly say she goes above and beyond. My case had serious complications due to restrictions that required solicitor involvement, and at one poin... See more

Company replied

Rated 5 out of 5 stars

We have recently re-mortgaged our house with the help of Nuala Green. She was fantastic throughout, advising and keeping us right at all times. She was on top of the upcoming deadlines, and chased the... See more

Company replied

Rated 5 out of 5 stars

Danielle made the process very simple and easy, from talking over the phone to her answering my queries through email. She always got back to me and advised appropriately when I needed the support. M... See more

Company replied

Rated 5 out of 5 stars

Mike Sellers is a wonderful mortgage advisor to have, really makes the process easy. I wouldn’t trust anyone else other than Embrace, they’ve looked after us ever since we first started house hunting... See more

Company replied


Company details

  1. Mortgage Broker
  2. also in
  3. Financial Consultant

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,246)

308 reviews in the last 12 months

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Rated 5 out of 5 stars

Faheem Khan was an outstanding mortgage…

Faheem Khan was an outstanding mortgage advisor. He supported us to get the mortgage we needed. Helping us feel reassured along the whole way.

When larger companies refused to work with us (as I'm a trainee psychotherapist working a zero hour contract on the side), he listened to our situation and negotiated with mortgage providers to get us a mortgage £40k higher than any othe remortgage advisor could find us.

He was prompt to reply to our messages, easy to chat with on video calls, and helped us feel reassured through our the whole process.

I can't recommend him enough.

October 28, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your fantastic review. We're so pleased to hear that Faheem was able to support you in finding the right mortgage solution and provide reassurance throughout the process. His dedication to understanding individual circumstances and exploring every available option is exactly the service we strive to provide. We appreciate your recommendation and wish you all the best for the future.

Rated 5 out of 5 stars

Exceptional service from Lisa

I have used Lisa Cummings at Embrace for a number of mortgages over several years and wouldn't consider using anyone else. Despite living in the North East of Scotland and nowhere near her branch, I continue to use Lisa and regularly recommend her to friends and family.

Our financial circumstances aren't always straightforward, but Lisa's knowledge of the mortgage market is exceptional. She has consistently secured excellent deals for us and provides clear, thoughtful advice that I have come to trust completely.

The service is always friendly, professional and genuinely goes above and beyond. I couldn't recommend Lisa or Embrace highly enough. Five stars without hesitation.

November 7, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for taking the time to share such wonderful feedback. We're so pleased to hear that Lisa has continued to support you over the years and earned your trust time and again. Navigating more complex financial circumstances can be challenging, so it's fantastic to know that her knowledge, clear advice and commitment to finding the right solutions have made such a positive impact. We truly appreciate your recommendations to friends and family and your continued loyalty to Embrace.

Rated 5 out of 5 stars

James Hindley made my first time buying…

James Hindley made my first time buying experience so much less stressful. Everything was swift and efficient, and explained everything in a way that made sense and made getting a mortgage feel like I was definitely getting the most out of it!

November 2, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your review. It's great to hear that James made your first home-buying experience less stressful and took the time to explain everything clearly. We're pleased the process felt smooth and efficient, and that you felt confident you were getting the most from your mortgage. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Martin was very helpful and explained…

Martin was very helpful and explained everything clearly so both my wife and myself understood what Martin was doing for in renewing our mortgage. Thank-you Martin.

November 2, 2026
Unprompted review
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Reply from Embrace Financial Services

We are glad you enjoyed your experience. We always aim to make the mortgage renewal process clear and simple for our clients. Thank you for your feedback.

Rated 5 out of 5 stars

Really helpful for first time buyers

As first time buyers we weren't sure what to expect with trying to get a mortgage but Kristopher made the process really straightforward and explained everything clearly. He was on hand to address all of our queries and make sure we understood all of the stages. We’re really grateful for his support.

October 28, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely review. We're so pleased that Kristopher was able to make the mortgage process clear and straightforward for you as first-time buyers. We appreciate your feedback and wish you all the very best in your new home!

Rated 5 out of 5 stars

Great communication

Great communication. Always polite. Information is always explained in detail.

October 27, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your review. We're so pleased to hear that you found our communication clear, detailed, and consistently polite. We really appreciate your feedback and support.

Rated 5 out of 5 stars

Excellent service from Andrew Penny

We had a brilliant experience with Andrew Penny as our advisor! He was very professional and really helped us to navigate the mortgage process as first time buyers. He met with us face to face and explained to us all of our options and showed real passion for the work he does! Once he had found us a deal, Andrew was quick to apply for our mortgage to ensure that we were able to lock into the interest rate before they increased. We cannot recommend him highly enough and look forward to working with Andrew in the future!

Thank you Andrew for all your help!

October 22, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your feedback. It's great to hear that Andrew provided clear guidance and support throughout your first-time buyer journey, helping you understand your options and secure a suitable mortgage deal. We appreciate your recommendation and look forward to supporting you again in the future.

Rated 5 out of 5 stars

Martin Pate had been an amazing…

Martin Pate had been an amazing mortgage advisor he is so quick to respond and super helpful as a first time buyer he has made this process a lot less stressful and very enjoyable a big thank you to him.

October 21, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your feedback. It's wonderful to hear that Martin was so responsive and supportive throughout your first-time buyer journey. We're pleased he helped make the process less stressful and more enjoyable. Congratulations on this exciting milestone, and thank you for choosing Embrace.

Rated 5 out of 5 stars

Another excellent experience with Simon …

Another excellent experience with Simon Parker at Embrace took away all the hassle and worry of remortgaging. He's concise and helpful in the all the right ways

October 21, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your review. It's great to hear that Simon made the remortgaging process straightforward and stress-free once again. We appreciate your continued trust in Embrace and are pleased Simon was able to provide the support and guidance you needed.

Rated 5 out of 5 stars

James H has been fantastic from start to…

James has been fantastic from start to finish. Our application wasn't a simple one, with two borrowers and one of us self-employed, but he was always on hand to support and advise us, answered every question quickly and kept us informed at each stage. The result was an approved mortgage and a stress-free process. I wouldn't hesitate to recommend his services to anyone applying for a mortgage. Brilliant 5 Star.

October 21, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your review. It's great to hear that James was able to guide you through a more complex application with clear advice, regular updates, and ongoing support. Congratulations on your mortgage approval, and thank you for recommending his services.

Rated 5 out of 5 stars

I had a great experience working with Igor Roslonski

I had a great experience working with Igor Roslonski as my mortgage broker. He was professional, knowledgeable, and extremely helpful throughout the whole process. He explained everything clearly, kept me informed at every stage, and made what could have been a stressful experience feel smooth and straightforward. His support, patience, and attention to detail really made a difference. I would highly recommend Igor to anyone looking for a reliable and trustworthy mortgage broker. Thank you for all your help!

October 20, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your feedback. It's great to hear that Igor provided clear guidance, regular updates, and support throughout your mortgage journey. We're pleased he helped make the process as smooth and straightforward as possible, and we appreciate your recommendation.

Rated 5 out of 5 stars

Extremely helpful

Louise Burrows was extremely helpful throughout the whole process. She really took her time with us, explained everything very clearly and patiently, and was warm and empathic. We never felt rushed or pressured into taking anything out, and she spent a lot of time helping us work out what was actually right for our circumstances. We really appreciated her advice and would definitely highly recommend her.

October 12, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your kind feedback. It's wonderful to hear that Louise took the time to understand your circumstances, explain your options clearly, and provide support without any pressure. We appreciate your recommendation and are pleased she helped you find the cover that was right for you.

Rated 5 out of 5 stars

Louise Burrows - Life Insurance Changes

Louise has been great and very helpful throughout the who process of changing our existing policies to include better protections.

She was very friendly and informative throughout, talking me through all of the different options and variations of cover to make sure I understood everything and was happy with the cover we were receiving.

Would 100% want to deal with her in the future if I ever need to.

October 15, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your feedback. It's great to hear that Louise was able to help you review your policies and find cover that better suited your needs. We're pleased she made the process clear and informative, and we appreciate your recommendation.

Rated 5 out of 5 stars

I cannot thank Lisa enough for all the…

I cannot thank Lisa enough for all the help and support she gave us throughout our mortgage application process. From the very beginning, she was incredibly patient, understanding, and reassuring, even when I called her countless times out of fear that our mortgage might not be approved.

Lisa always took the time to answer my questions, explain every step of the process in detail, and put my mind at ease whenever I felt worried or overwhelmed. Her professionalism, dedication, kindness, and constant reassurance made what could have been a very stressful experience so much easier for us.

Thanks to Lisa’s hard work and commitment, our mortgage was successfully approved, and we honestly couldn’t be more grateful. She went above and beyond to support us, and we truly appreciate everything she did to help us achieve this milestone.

Lisa is an absolute credit to her team, and we feel incredibly lucky to have had her guiding us through this journey. I would wholeheartedly recommend her to anyone looking for someone who genuinely cares about their clients and goes the extra mile to help them. Thank you so much, Lisa, for everything! You have made such a difference to us, and we will always be grateful. ❤️

October 15, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for sharing your experience. It's wonderful to hear how much support Lisa provided throughout your mortgage journey, keeping you informed and reassured every step of the way. Congratulations on your mortgage approval, and thank you for your recommendation and kind feedback.

Rated 5 out of 5 stars

Outstanding Service from Mohit Patel!

Mohit provided an excellent service in helping me arrange my level term life cover and life and critical illness cover. He took the time to understand my personal circumstances and priorities, providing bespoke advice tailored to my individual needs rather than a one-size-fits-all solution.

His professionalism, patience and attention to detail really stood out. He explained everything clearly, answered all my questions and made the entire process straightforward and stress-free. I felt listened to, well informed and confident that the recommendations were right for me.

I would highly recommend Mohit Patel and Embrace Financial Services Ltd to anyone looking for life insurance or critical illness cover. A genuinely professional, personal and first-class service from start to finish!

October 9, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful feedback. It's great to hear that Mohit took the time to understand your needs and provide clear, tailored advice throughout the process. We're pleased he made arranging your cover straightforward and reassuring. Thank you for your recommendation and for choosing Embrace Financial Services.

Rated 5 out of 5 stars

I’ve used Igor several times and the…

I’ve used Igor several times and the service has always been first class, friendly, knowledgeable and always pro active with his advice. Would strongly recommend Igor to anyone looking to get the best mortgage deal and excellent service.

October 10, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your review. It's wonderful to hear that Igor's friendly, knowledgeable and proactive approach has consistently provided you with excellent service. We appreciate your recommendation and look forward to supporting you again in the future.

Rated 5 out of 5 stars

Efficient and straightforward re mortgage advice.

I have used Embrace before.,They are well organised and make the remortgage process straightforward. Assif has worked with me previously. He has a relaxed helpful manner and I am grateful for the advice provided. I will continue to use there services in future.

October 12, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your review. It's great to hear that Assif made your remortgage process straightforward and provided helpful advice throughout. We appreciate your continued trust in Embrace and look forward to supporting you again in the future.

Rated 5 out of 5 stars

Great service from Danielle

Danielle made the process very simple and easy, from talking over the phone to her answering my queries through email. She always got back to me and advised appropriately when I needed the support.
Made the process less daunting for someone who is not clued up on all things mortgages

October 1, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your review. We're pleased to hear Danielle made the mortgage process feel simple and less daunting, keeping in touch throughout and providing the support and advice you needed. We appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

USELESS DO NOT USE

Made mortgage application over 2 weeks ago made follow up enquiries after a week and a day ago Liz Maxwell or her assistant has not even bothered to respond or give me any updates. Do not use this particular advisor as completely useless and no care in looking for a mortgage for a new customer. ZERO STARS.

September 24, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your feedback. We're sorry to hear that your experience has not met expectations and appreciate you taking the time to share your concerns. Customer service is extremely important to us, and your comments will be reviewed internally.

Rated 5 out of 5 stars

Nuala Green was professional, patient, approachable, and genuinely supportive

We are incredibly grateful for the outstanding support we received throughout our property-buying journey. Our mortgage advisor Nuala Green was professional, patient, approachable, and genuinely supportive every step of the way. She made what could have been a stressful process feel smooth and manageable, always taking the time to explain things clearly and guide us with confidence. We truly appreciate the dedication, care, and reassurance shown throughout this important milestone in our lives. We couldn’t have asked for a better advisor and would wholeheartedly recommend her services to anyone looking to buy a home. Thank you for helping make our dream of homeownership a reality!

September 1, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful feedback. It's fantastic to hear that Nuala made your home buying journey feel smooth and manageable with her support, guidance, and expertise. Congratulations on your new home, and thank you for your recommendation.

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