Emma Sleep Ireland Reviews 5,803

Reply from Emma Sleep Ireland

2 days ago

Hi, Kathleen,

Thank you very much for taking the time to share your wonderful feedback with us.

Your kind words are greatly appreciated, and they bring so much joy to hear about your great experience. It is absolutely fantastic to know that you are completely happy with your new sleep set. Hearing that your mattress, topper, and pillows bundle is great and really comfortable is the best news possible. Knowing that it feels not too soft, not too firm, and just completely perfect for you is truly wonderful.

Your positive feedback about the quality and comfort of our products means the world to the team. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Thank you once again for choosing us to help you build your perfect sleep space. Wishing you a truly beautiful, bright, and happy rest of your week ahead, filled with many more amazing nights of sleep.

Have a great day.


Warm regards,
Bryle From Emma

Reply from Emma Sleep Ireland

2 days ago

Hi, Anne,

Thank you very much for taking the time to share your wonderful feedback with us.

Your kind words are highly appreciated, and they bring so much joy to hear about your great experience. It is absolutely fantastic to know that you are completely happy with your new mattress. Hearing that the service was excellent, and that the mattress is so comfortable and well worth the buy, is the best news possible. Knowing that you were able to purchase it during a special offer and got such a great value makes it even more wonderful.

Your positive feedback about the quality, comfort, and service means the world to the team. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Thank you once again for choosing us to help you build your perfect sleep space. Wishing you a truly beautiful, bright, and happy rest of your week ahead, filled with many more amazing nights of sleep.


Warm regards,
Bryle From Emma

Reply from Emma Sleep Ireland

6 days ago

Dear Tracey,

Thank you very much for taking the time to share your wonderful feedback with us.

Your lovely review is highly valued, and the specific details you shared about your experience are genuinely appreciated. We are absolutely thrilled to hear that our fast delivery service went so smoothly for you. It brings a huge smile to our faces to know that your new mattress and pillows have already made such a positive difference to your daily sleeping routine. Providing you with a cozy, comfortable, and deeply restful night of sleep is always our ultimate goal, and knowing we achieved that for you is fantastic news.

Thank you once again for choosing Emma to be a part of your home and for sharing your great joy with our community. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

We hope you continue to enjoy many more beautiful, bright, and perfectly refreshing nights of sleep ahead! Have a truly wonderful and happy weekend.


Warm regards,
Bryle From Emma

Reply from Emma Sleep Ireland

May 26, 2026

Hi, Favour,

Thank you so much for taking the time to share your feedback with us.

We truly appreciate your review and are absolutely thrilled to read your kind words. It brings a huge smile to our faces to hear that you had such a wonderful experience with us. Knowing that you found our product to be so comfortable and that you enjoyed both our swift delivery and our great customer service truly means the world to our team. Your wonderful support motivates us to keep doing our absolute best every single day.

Thank you once again for your amazing support and for choosing us. We hope you continue to enjoy many more nights of wonderful, deep, and peaceful sleep on your comfortable new bed. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Have a truly great, bright, and beautiful day ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep Ireland

May 26, 2026

Hi, Nuala,

Thank you so much for taking the time to share your feedback with us.

We truly appreciate your honest review and are so happy to hear that your new mattress is fantastic and that you are sleeping with absolutely no aches or pains. It is also wonderful to know that the mattress protector is working out fine for you, and that you were able to easily adjust the pillow to the right height by taking one of the layers out from the inside. We are sorry to hear that the duvet was moving around too much inside your cover and did not quite meet your expectations, but your feedback helps us a lot.

If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help you at any time. Thank you again for choosing us,

We wish you many more comfortable and wonderful nights of sleep ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep Ireland

May 22, 2026

Dear Mircea,

Thank you so much for taking the time to share your review with us.

We truly appreciate your feedback. We are so glad to hear that you find your item good, and we completely understand that you want to see how it can work even better for you over time. We know that everyone has completely different preferences when it comes to getting a great night's sleep, and what feels perfect for one person might feel a bit different for another. That is exactly why we proudly offer a 30-night trial of our pillows. We want to give all of our customers plenty of time to test our products in the comfort of their own homes and ensure they find the absolute perfect match for their personal sleep needs.

Please take your time to see how it feels, and we truly hope it helps you get the deep, cozy rest you deserve every single night. If you ever have any questions, need tips, or want some assistance down the road, please never hesitate to reply right back to us here. We are always happy and ready to help you out in any way we can.

Wishing you a wonderful week ahead and many nights of sweet dreams.


Warm regards,
Bryle From Emma

Reply from Emma Sleep Ireland

May 22, 2026

Dear Daniel,

Thank you very sincerely for taking the time to share your review and feedback with us.

Your kind words and support are truly valued, and knowing that you had a wonderful experience with our team brings great joy to all of us. I'm glad to hear the customer service was a perfect ten and that the return process went smoothly for you. We completely understand that everyone has unique and specific preferences when it comes to getting a good night's sleep, as comfort is deeply personal. That is precisely why all of our mattresses come with a 200-night trial period and a hassle-free return policy. This allows everyone to fully try out our products in the comfort of their own home until they find the absolute perfect match for restful, cozy, comfortable sleep. Providing that ultimate comfort and peace of mind is exactly what our team is always aiming for.

Your satisfaction with our service means everything to us, and your feedback helps us continue to take great care of the sleep community. Thank you once again for your incredible kindness and for sharing your journey with us. We wish you the absolute best in finding the ideal mattress setup that perfectly meets your comfort needs soon.

If you ever have any questions, need further assistance, or want to explore other sleep options down the road, please remember that we are always right here and more than happy to help you out anytime.

Wishing you a truly beautiful, bright, and peaceful day ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep Ireland

May 20, 2026

Dear CS,

Thank you very much for sharing this feedback with us.

We want to say sorry for the complex situation regarding the duplicate order and the delay in receiving the refund. It is completely understandable how challenging it feels to be caught in a two-week loop, especially after carefully following the instructions to reject the second delivery. Your time is highly valued, and the patience shown throughout this process is deeply appreciated.

The details regarding the initial payment message error and the subsequent duplicate delivery are fully noted. To ensure this is handled with the highest priority, your concern has already been transferred directly to the senior team, who will be in touch via email very shortly. They have full visibility of the case file and will look directly into the documentation requirements to make sure the refund is processed as smoothly as possible.

Thank you once again for your continued patience as work is done to make this right for you.

Wishing you a wonderful and peaceful day ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep Ireland

May 14, 2026

Hi, Julie Julia,

Thank you so very much for sharing the specific details of your experience with your purchase with us.

It is truly appreciated that you have brought this delivery matter to light, and your patience while waiting for a resolution is very much valued during this process. We understand how important it is to have your order arrive exactly where it belongs, and the concern regarding the delivery to a neighbor is fully recognized. We want to say sorry for any uncertainty this has caused and for the delay in the initial email response. A very high volume of queries has been experienced lately, and your kind grace and understanding during this busy time are genuinely appreciated by the entire team.

Regarding the delivery of your items, it is helpful to clarify that there is no direct control over the specific routes or daily schedules used by partner courier systems, nor is there direct contact with the individual drivers on their rounds. To ensure this is handled with the highest priority and the care it deserves, your concern has already been transferred directly to the senior team. A specialist will be in touch via email very shortly to provide you with more information and help move this toward a positive and successful conclusion.

The goal is to ensure you feel supported every step of the way and to make sure your items reach you safely so you can finally begin enjoying the comfort and rest you deserve. Your feedback is incredibly important as it helps in striving to provide the best service possible for every customer.

Wishing you a wonderful day ahead and many nights of peaceful, restorative sleep very soon.


Warm regards,
Bryle From Emma

Reply from Emma Sleep Ireland

May 11, 2026

Dear Dan,

Thank you so much for taking a moment to share such a positive update regarding your recent purchase.

It is truly wonderful to hear that the ordering process was easy and that everything arrived right on time as expected. The primary goal is always to ensure that every customer enjoys a smooth experience from start to finish. Hearing that you find the product very comfortable and that it has brought happiness to your home is the best news possible. Every piece of feedback like yours is highly valued and serves as a great reminder of why providing quality sleep essentials is so important.

The team is absolutely thrilled to have you as a happy customer. Your kind words and support mean a lot, and it is a sincere pleasure to know that you are satisfied with your new setup. It is truly appreciated that you chose us for your sleep needs.

May your new mattress continue to provide you with many more nights of deep, restful, and comfortable sleep.

Wishing you a fantastic and relaxing week ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep Ireland

May 6, 2026

Dear Diarmuid,

Thank you for sharing your honest feedback regarding your super-king bed and the recent interaction with the support team.

Having a sturdy and reliable bed frame is very important to you, especially when it is a central part of your daily rest. Your expectation for helpful options to remedy the situation when a product becomes unusable is truly valued, as having a functional two-piece bed base is essential for a good sleep environment. Understanding your perspective on wanting a fair solution even after the standard coverage period has ended is very important to the team.

We want to say sorry that the bed base is currently damaged and that the initial response did not fully meet your needs. Every effort is made to provide durable products, and it was never the intention for this to happen. To be as helpful and clear as possible, there is unfortunately no option to replace the damaged unit because the order is now outside of the trial and warranty period. For example, once these set timeframes pass, the system no longer allows for free replacements or returns to be processed. Additionally, individual bed base parts or single units of a two-piece set are not sold separately on the website. This is likely why the previous recommendation was to check with a furniture repair specialist or a partner retailer, as they often have the specific tools or stock to help with repairs or individual parts that the direct online store cannot provide.

We want to ensure you have the best possible information to get your bed back in perfect shape. We appreciate your understanding of these service limitations and hope that a local retailer can provide the quick fix needed to make your bed usable on both sides again. The goal is to support your journey back to a restful night's sleep in any way possible.

I hope a positive solution is found very soon, so you can enjoy your super-king setup once more.

Wishing you a wonderful and pleasant day ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep Ireland

May 6, 2026

Dear Mark,

Thank you for sharing your honest feedback and for your trust in choosing an Emma mattress, pillows, and topper for your home.

Finding the perfect balance of comfort and stability is very important to you. Your preference for a mattress that provides the right level of softness is truly valued, and having a topper that stays securely in place is essential for a peaceful night's sleep. Appreciation is felt for your kind words regarding the great quality of the mattress, even as you navigate finding the ideal firmness for your personal needs.

We want to say sorry that the current setup is still feeling a bit too firm and that the topper is slipping. Every effort is made to ensure every customer finds their perfect sleep comfort. To ensure this is handled with the highest priority, your concern has already been transferred directly to the senior team, who will be in touch via email very shortly. We want to make sure you can fully enjoy the quality of your Emma products with the comfort you expect.

I hope the rest of your day is wonderful and that you have a much more comfortable night ahead very soon.

Have a great week ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep Ireland

May 4, 2026

Hi, Marcella,

Thank you so much for sharing such a wonderful review and for choosing these products for your home.

It is truly heartening to hear that the delivery was prompt and that everything arrived in great condition. It is especially lovely to know that the mattress has helped your son feel much better and that he is enjoying the cooling pillows. Hearing that the duvet is soft and warm enough for you to enjoy as well brings a smile to the team. Your kind words about the mattress protector and the overall value of your purchase are deeply appreciated.

Thank you for your support and for being such a valued part of the community.

Wishing you a wonderful day ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep Ireland

May 12, 2026

Dear E Mc,

Thank you for sharing this feedback regarding the delivery process and the communication received so far.

Your perspective is truly valued and provides an important opportunity to improve the service provided to all customers. We want to say sorry for the difficulties faced with the courier and the time taken to receive a clear update on the status of the order. Understandably, a smooth and transparent experience is expected when choosing a new mattress, and it is clear that recent interactions did not meet that standard. The time and effort spent on multiple phone calls and emails to find a resolution is greatly appreciated.

To ensure this is handled with the highest priority, your concern has already been transferred directly to the senior team. A specialist will be in touch via email very shortly to provide a definitive update on the cancellation or refund status and to ensure everything is resolved correctly for you.

We want to make sure your journey ends on a positive note. Thank you for your continued patience while this is finalized. We are committed to making things right and appreciate the chance to assist you further.

Wishing you a much more restful and pleasant day ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep Ireland

May 1, 2026

Hi, Dari,

Thank you so much for sharing your wonderful experience.

We are so happy to hear that you’ve had the best nights of sleep in a long time after just two days with your new mattress. Regarding your request for a follow-up, please be advised that, for your privacy and security, we are not allowed to personally reach out to you directly. However, we would absolutely love to hear more about how you’re getting on in a few weeks. Please feel free to reach out to us at any time, or you can leave another positive review in the future to share how your experience with our mattresses continues to improve.

I hope your new mattress continues to bring you the deep, restful sleep you deserve and that you wake up every single morning feeling refreshed, happy, and ready for the day ahead. Please know that we are always here if you need anything else or have more questions about your sleep setup as you settle in.

Thank you again for choosing us and for sharing such a positive update. It really makes our day to see our customers sleeping so well.

Wishing you many more cozy, peaceful nights and a fantastic week ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep Ireland

Apr 28, 2026

Hi, Lee,

Thank you for sharing the positive rating and for letting us know about the mattress.

It is great to hear that the mattress itself is excellent, though it is certainly important to address the mark found on the cover upon arrival. We want to say sorry for this experience. Every mattress is securely inspected and confirmed to be in 100% perfect condition before being dispatched from the warehouse. Once a package is collected by a courier partner for delivery, there is unfortunately no direct visibility over the transit process or the vehicles used.

Please be assured that this was not intentional. To ensure this is handled with the highest priority, the details have already been shared with the senior team. A specialist will be in touch via email very shortly to provide a resolution.

The time taken to provide this feedback is truly appreciated. It is a pleasure to have you as a customer, and the goal is to ensure the rest of the experience is as great as the mattress itself.

Have a wonderful day ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep Ireland

Apr 23, 2026

Hi, Jennifer,

Thank you so much for taking the time to share your wonderful review.

I am absolutely thrilled to hear that your daughter is loving her new mattress. It’s great to know that the quick delivery was a pleasant surprise and that the comfort of the springs and padding met your expectations perfectly. Hearing that you are happy with the sale price as well is just the icing on the cake.

We really appreciate you choosing Emma and for sharing such a positive story with the community. It’s feedback like yours that keeps the team inspired to provide the best service possible.

Wishing your daughter many more nights of cozy and restful sleep.

Have a great day ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep Ireland

Apr 23, 2026

Hi, Pradeep,

Thank you so much for taking the time to share your wonderful review of your new purchase.

We are incredibly happy to hear that you are enjoying your new product. Knowing that you had a great experience truly means a lot to our team. It is customers like you who make what we do so rewarding.

We hope you continue to enjoy great sleep for many nights to come.

Have a great day ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep Ireland

Apr 21, 2026

Hi, Ethel,

Thank you so much for taking the time to share your experience with us.

It is wonderful to hear that your order arrived promptly within just a few days and that you are finding it very comfortable so far.

We truly appreciate you trusting us for your sleep, and we are delighted to have been able to provide such a positive experience. Please contact us anytime if you have further inquiry or need further assistance. We are always grateful to help.


Warm regards,
Ian from Emma Team

Reply from Emma Sleep Ireland

Apr 21, 2026

Hi, Jo,

Thank you so much for sharing your lovely feedback with us!

I am thrilled to hear that you are finding your new mattress so comfortable and that you had such a smooth experience with our pricing and shipping. It truly means a lot to the whole team here.

Thank you for trusting Emma for a better night's sleep. We are honoured to have played a part in making your home a little more comfortable.

Please contact us anytime if you have further inquiry or need further assistance. We are always grateful to help.


Warm regards,
Ian from Emma Team