Endsleigh Reviews 

Trying to find out how much I paid for an old policy and had the misfortune to speak to an advisor called Nathan Goodwin who was very unhelpful.

Asked to speak to a manager and had the old "no manager is available" routine.

The fact this company doesn't even respond on Trust pilot to bad reviews (of which there are plenty) tells you everything you need to know about this company.

The only reason they are getting a 1 star review is because I can't give a 0 star review.

Run away . Had house insurance .home flooded .they would not pay out and came up with every excuse.had to take them to court .
Do not use under any circumstances .
Youve been warned

Took out a life policy back in 2012 through these with the Prudential. It seems that the Pru have done a runner to the US and no one can find the policies we took out. This one through Endsleigh I called for help and they stopped doing life cover and have no records, agent Gerry was looking into it, no call back so far. YET the direct debits keep going out of our bank.

ludicrous cancellation charge when needing to close the account due to no longer having property. Only £13 a month policy and charged £39.08. Had them for years too and never claimed. Took all day to get it sorted too. Not impressed.

Trying to renew student contents insurance, and make a couple of changes. I rang the number on the website - passed to someone else, who passed me to someone else and so on. After spending about 1.5 hours speaking to 7 different people, it appears no one is able to renew insurance. It’s basically not possible to discuss a policy, or amend it, or renew. And no one can help. Needless to say, I won’t be using Endsleigh again.

What a waste of time.

Been paying into a scheme through them for years and first time we come to claim it's a complete shambles. Don't waste your money.

Tried to renew online but seemed to be technical issues with system eg screen froze after I pressed the payment submit button. Phoned them. 12 minutes on hold until I gave up. Tried again and finally got an answer after 16 minutes that time. No indication when on hold of how long it would take to be answered eg place in queue, just a jovial recorded voice repeatedly suggesting i do it online. Dread to think how long I’d be kept on hold should I ever need to make a claim.

Wanted to renew my landlord insurance policy, due to expire on 27 December. Phoned and waited over half an hour to speak to an adviser. When my call was finally answered and my details taken I was told by the adviser that she couldn’t handle renewals and that someone would ring me back. No one did and I then checked again for a more competitive quote from another company. Found one and went with that. Endsleigh lost my business and I won’t be going back to them.

Not clear information up front. Paid for insurance without being told the details. Slow to provide alternative quote then charged me three days of cover when it took the company three days to provide an alternative quote. This is petty. I was promised a callback. They didn't call. Suggest you go elsewhere for insurance.

Just organised contents insurance for my undergraduate son. Your portal took me through to scammers Guardcover who manage student contents insurance.
Everything went through and then the confirmation email received from what I can only describe as hoods practice. Your policy will auto renew. There is nowhere in the application form where you can opt out of auto renew. Moreover 13 minutes on hold before someone answers the phone. Why have Endsleigh become associated with such a Mickey Mouse insurer like Guardcover?
These comedians should have a question in their application, tick the box, AUTO RENEW YES or NO.
Scammers and an embarrassment to what was, the good name of Endsleigh which is now in the gutter with your associates Guardcover. God forbid we ever have to make a claim.

I had a need to review my Company's Commercial Insurance for Property and Directors and was ably assisted by Tom Thornley,who provided exactly what I needed and at a very competitive price. Outstanding service.

I would like to give them zero.

Overall I would say that ENDSLEIGH has little to no interest in doing their best to honour customers' insurance policies, nor any interest in providing them with the support that we, as payers, are paying for. They are solely interested in making money at the expense of people caught in unfortunate circumstances.

I had a relatively simple but very distressing and traumatising legal matter, and as I was PAYING for housing insurance to Endsleigh which included access to free legal representation, I contacted my insurer to capitalise on this. I was passed to DAS law.

At first Endsleigh tried to deny that i was entitled to any legal representation at all. In my distressed state I simply accepted their decision, however when i revisited the matter, I found that the policy SPECIFICALLY covered legal representation. So,
I got back in touch with them and was assigned a lady called Carly Owens. I laid out the facts of the case to her in great detail and she, came back to me having done a very inadequate analysis of my case - told me that my case had less than 51% likelihood of success. I found this questionable especially because one of the things she suggested that I could have done to mitigate matters was that I could have, during COVID, put my children in a childcare facility. Clearly this demonstrated a lack of attention to detail since EVERYTHING and EVERYWHERE was closed down during COVID.

Most notably, when I asked Ms Owens how my score was calculated, the formulas used, Ms Owens was not able to provide this. In short, DAS law appeared to have completely fabricated my prospects of success as less than 51% and attributed that to the merits of my case. I was very disappointed to have been abandoned my this firm in this way.

Fortunately there are very competent and wonderful pro bono legal advice agencies out there who are willing to help. I enlisted the help of two amazing organisations

1) Tower hamlets Law Centre akak THLC (Racheal Busingwe) who was extremely analytical, cogent and logical, exercised excellent case management protocols and supported me amazingly to submit paperwork for my case.
2) and then I later enlisted the help of the Free Representation Unit (FRU) (Edward Walker) who was thorough, fair, showed intelligence and initiative, provided me with unwavering support and helped me secure a favourable outcome.

I cannot thank them enough. Both Rachael and Edward are consummate professionals and both were instrumental my success, both are absolute gems and have turned a negative situation into an incredibly positive one. Unfortunately, FRU nor THLC appears to be on Trustpilot, so I cannot give them their flowers under their own steam, so I will honour them here under Endsleigh's page. Needless to say, I cancelled my policy with Endsleigh once I had received my positive outcome - what is the point in paying them anything?

Lesson learned.

5 years ago took out a car insurance cancelled after 2 months as I no longer had the vehicle paid early exit fees then this year I had a letter saying I haven't paid my car insurance 5 years ago and now taking me to court for non payment I asked for my original documents would not give me them no choice had to pay don't touch them one of the worst insurance so call company I have ever dealt with

UPDATE: I had a call back this afternoon from the Emergency Cover team who resolved our issue very quickly, this time of year is particularly bad for home emergencies and in hindsight this is understandable. Excellent service from Blade, thank you, I'm correcting my rating following what was a quick and sensible resolution to the Tenants being unable to get the heating to turn on.

Thank you Tina for being so switched on and handling this so quickly, appreciate it!

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I have been on hold to the Landlords Home Emergency Claims number from 3pm UK time, and still waiting at 10pm. This is pretty horrific.

Absolutely shocking service provider. In fact worse than shocking as, for two years running they put my family and property at risk by ceasing to provide house & contents insurance, WITHOUT any notification whatsoever. Only after 4 weeks was I notified, two years running - the second time whilst abroad on holiday - to learn we had no insurance. The first year it was blamed on systems and received a huge discount to compensate. The second year, no accountability taken and no follow up from the complaints manager whom was promised would call me back. Horrendous company, with no customer values it seems. Avoid avoid avoid if you want peace of mind.
Can you provide me an email address to PM you please, Tina?

I have insurance policy with this company for last 14 years. The insurance consist of whole package including home emergency
Until this year I was not having any problem with the home emergency but now when ever I ring home emegency number, they could not find my policy. Due to this a claim made in June 2022 was delayed for 3 days and I had to suffer financial loss. As per instruction of this insurance company, I made official complain to home emergency company and they are denying all. I made another claim recently and home emergency sent some one to do temporary repair to leaking roof. When the roofer came to attend leaking roof, he informed the home emergency agent that the cost will be £450. The agent did not give authority to do the repair and asked contractor to leave sheet on the roof to avoid further damage .The contractor left doing any thing. To cut the story short, when I called home emergency company, the agent informed that temporary repair or even putting sheet is not possible and I have to take the matter with Endsleigh I have spoken to Ensleigh agent today and I have been informed that she will contact me tomorrow
Agent whom I spoke yesterday has not called me I have sent e mail today to Tina Price as requested but no reply from her
If Tina or anyone from Endsleigh care to ring me,I can be contacted on 07946484769

Take your money readily enough, shame customer service is atrocious. Leave you hanging on the phone for hours!
Would be terrifying if you had to make a claim.

Dreadful company! My partner had car insurance with them and they where always taking money early from her bank account breaking the direct debit agreement and then canceled her insurance before the end of her contract whithout ever giving any reason! They still are chasing her for the cancellation fee now!!

Rotten company.

I had been insured by this company for my classic cars and for one particular high value car since 2004 . I never shopped around neither had I ever made any claims. At the back end of 2021 I explained to Endsleigh that the renovations on my car were complete and that the car would go back to the usual pre arranged dual address arrangements . These arrangements are not uncommon for classic cars . Garaged during winter months, and in summer months at my home behind a locked gated drive , a security pillar , with ADT cameras , car cover, and guarded by my Turkish Kangal dog. To my shock the underwriters decided that the car would only be covered if in a garage overnight . 18 years of insurance without a claim and they decided to pull the rug from under my feet without any notice . Loyalty means nothing, not even a compromise to defer matters until renewal. If I had not arranged works to be undertaken to my car they would have continued to insure me. Thankfully another insurer came to the rescue at short notice, in addition the alternative insurance is 20 percent cheaper , dual address without garage accepted and and a 50 % uplift to agreed value. Endsleigh internal restructuring definitely for the worst. Shame on you Underwriter guys!

Still waiting for item to be delivered , concerned now as to when it will be delivered to enSure someone at home to recieve it . DISAPOINTED