Never been wronged, I was always sceptical of using keys but whenever there was an issue, I got a replacement or refund almost instantly. Now I exclusively buy games, in-game currencies, DLCs on here... See more
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Review summary
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Use it constantly thr last couple years, If Xbox Live, Game Key's, Key's for Skin or Bundle's in game (If Cod or so and promo Things which you wouldn't get in some other way), if its recent things or... See more
Company replied
Overall it's good, but I have a suggestion: it would be good to also show the currency in which the prices are converted.
Company replied
Cheap, fast, reliable. I've been using Eneba to obtain game pass for about 2 yrs. I'm extremely satisfied with the service. It's saved me a lot of money.
Company details
About Eneba
Written by the company
Eneba is the fastest-growing marketplace for gamers, where verified merchants provide you games and top-ups for the best prices available.
Verified vendors
Sellers onboarded under the strictest criteria with consistent quality monitoring
Secure checkout
Partners with the largest global payment providers
Available support
Fast, reliable help through online supportExperiencing issues?
Please create a ticket explaining the issue you’re facing or question you have by contacting our Support Team. Contact supportContact info
Lithuania
- support@eneba.com
- eneba.com
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4.4
Excellent
331K reviews
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already redeemed
Sold a used $100 PSN card and refused refund despite official Sony proof
I purchased a $100 USD PlayStation Network gift card, but the code was already redeemed when I tried to use it. I contacted official PlayStation Support, who provided time logs proving the code was redeemed outside of my use. I also provided a continuous video of my PSN account showing my balance stuck at $6.01 USD with zero credit history for the $100.
Eneba support acknowledged the timeline discrepancy in writing, yet refused a refund or replacement and closed my ticket claiming their decision is final. They are refusing to honor their buyer protection even with irrefutable proof directly from Sony.
October 25, 2026
Unprompted review
Reply from Eneba
Hello there,
Thank you for sharing your experience. Our team has carefully reviewed the information provided and shared further details about the outcome in your support ticket. Based on the available information, we're unable to offer a refund or replacement, and this decision remains final.
If you have any other questions about the outcome, please feel free to reach out to our support team through your existing ticket.
Best regards,
Team Eneba
Refund issued after an initially frustrating support experience
Sold as a PC game, but no solution when keyboard and mouse controls don’t work
I purchased “Bodycam 2026 PC/XBOX LIVE Key EUROPE” through Eneba. It was advertised as compatible with Windows PCs, but the product description did not state that a controller was required.
After activating and installing it, I discovered that the mouse only works in the menus. During gameplay, neither the keyboard nor the mouse works, and the control settings only show controller buttons.
I contacted Eneba, explained the problem and provided a screenshot. They refused a refund, and I have not received a working solution.
This is not a case of simply disliking a game. I cannot play it with my keyboard and mouse, and no controller requirement was disclosed when I bought it. The problem only became apparent after activation.
In my experience, Eneba took no responsibility for resolving this issue. Be careful before purchasing: do not assume that a “PC / Windows” listing guarantees keyboard and mouse support. Check the control requirements separately, because if something is unclear or does not work, you may be left with an unusable purchase and no refund.
UPDATE: After I published this review, Eneba reconsidered my case and confirmed that a full refund had been issued to my original payment method. I am currently waiting for the funds to appear in my account. I appreciate that they reviewed the situation and ultimately offered a resolution.
My original concern remains relevant. I purchased “Bodycam 2026 PC/XBOX LIVE Key EUROPE”, advertised as compatible with Windows PCs, without any stated controller requirement. After installation, the mouse worked only in the menus, while neither the keyboard nor the mouse worked during gameplay. The control settings showed only controller buttons.
Initially, support repeatedly declined a refund because the activation key worked and had already been revealed. They suggested using additional software to emulate a controller, which I did not consider an adequate solution to an undisclosed control requirement.
I am pleased that Eneba eventually issued a refund, but getting there was unnecessarily frustrating. I would have appreciated this response when I first explained the problem.
My advice to other buyers is to check input-device requirements separately, even when a game is listed as compatible with PC. I also hope Eneba makes these requirements clearer and handles similar complaints more effectively from the outset.
October 25, 2026
Reply from Eneba
Hello there,
We are sorry to hear about your experience.
Since you provided your email address when creating your review, our Support Team was able to locate your order and support ticket. Your case is currently being reviewed by our specialized team, and we will update you in the support ticket as soon as possible.
EDIT
We have thoroughly reviewed your case and reached out to you via email with a detailed explanation of what occurred. We are pleased to confirm that our support team has already processed the corresponding refund.
We hope that the assistance provided by our agents met your expectations and that your experience with our platform will be even more positive in the future.
Looking forward to seeing you again soon!
2nd EDIT
Thank you very much for updating the review and for your feedback. We really appreciate that you value our work! Remember that we are always available for whatever you may need.
We hope to see you again!
Eneba Team
Money thiefs
Eneba provided me with a code that didn't work. I opened a ticket and I purchased another code.
The second code also didn't work, after which I purchased the game from a legitimate software.
Eneba is denying a refund on the 2 defective codes, because apparently it was "microsoft's problem". They tell me to try again, but I can't because I then purchased the game from Microsoft and I can't activate a code for something I already have.
October 25, 2026
Unprompted review
Reply from Eneba
Hello there,
Thank you for your review! To assist you further, I have contacted the email address you provided when submitting your review. Please check your email inbox (and spam folder, just in case), and reply when you can.
EDIT
Our team has already replied to your support ticket with more information regarding your case.
Could you please take a moment to check your ticket and review their response? We'd be happy to continue assisting you if you have any further questions.
Warm regards,
Parker, Team Eneba
Sold an Already Redeemed Code
This was my first time purchasing from Eneba, and unfortunately, it has been an extremely disappointing experience.
I purchased a code on Saturday as a gift and attempted to redeem it immediately after receiving it, only to discover that the code had already been redeemed.
I contacted customer support expecting a quick resolution, but instead, I was told I would have to wait 3–5 business days just for the seller to respond. I find that completely unacceptable. I paid for a working product, not a code that someone else had already used.
What makes this even more frustrating is that the purchase was intended as a gift on that date. I’m now stuck waiting several days just to find out what happens next.
As a first-time customer, this has left a terrible impression. I shouldn’t have to go through such a lengthy process to resolve an issue that wasn’t caused by me.
Edit: I was provided a refund.
October 24, 2026
Unprompted review
Reply from Eneba
Hello there, Jake!
Thank you for taking the time to share your experience. We're sorry to hear that your first purchase didn't go as expected.
When a code appears to have already been redeemed, we need to contact the seller and allow them time to investigate the issue. While we understand that waiting several business days can be frustrating, this verification process is necessary for us to establish what happened and determine the appropriate resolution.
We're glad to hear that a refund was ultimately provided. We appreciate your patience throughout the process!
If you'd like us to review your case or provide additional assistance, please update your review with your order ID or complete the Trustpilot information request we sent you.
Warm regards,
Team Eneba
2nd time in a row I have bought…
Edit in response to eneba now I have to wait days for a refund for a game that i was trying to play with friends because they gave me a code they had previously identified as redeemed why even send the code and the discount code i used is probably expired by the time i get my money back and had no option for a replacement at the time and haven't received any credit or anything at this point im probably just going to switch back to loaded and kingquin after 2 years of using this
2nd time in a row I have bought something and the key was used i have used this platform for around 2 years and I think im done after my 1st one the bot somehow lost the ticket for a few weeks now I tried to buy a key for a game I wanted and it was already used and it says refund may take upto 22 days after all of this and other issues I think im done with eneba same with my friends it used to be a solid store front for games and keys but now I lost faith in the platform
October 21, 2026
Unprompted review
Reply from Eneba
Hello there!
Thank you for your review.
As you have provided your email address when creating this review, we have located your order. And there, a refund for the faulty key was issued to you in both cases, you had encountered a non-working key.
Talking about refunds, when it says "up to 22 days," it does not mean that the refund will arrive strictly on day 22.
The time of refund depends on your bank/payment operator. So, depending on them, the money can reach you today or this week.
Hope this provides more clarity. And if you have more questions, let us know here: eneba.com/support.
Hope to see you again soon!
Team Eneba
Extension problem
Service was legit.. but the extension part was very bad experience of mine. When i bought minecraft java it said to me that i need to add an extension from which my redeem will automatically be redeemed , but then it started showing me its not available and told me to do a refund. But when i did it manually it worked fine and Minecraft got redeemed sucessful
October 17, 2026
Reply from Eneba
Hello there!
Thank you for your review. We are delighted to know that you have enjoyed your experience on our platform!
Regarding the Eneba extension, we recommend to use it, as it allows instant activation. But if you want, you can always redeem the key by yourself. Just press the "Manual Activation" button.
Hope to see you again soon!
Team Eneba
Invited for review after being played like a fool
Had to spend extra money in order to re-buy the same game again after the OG key got removed from steam due to seller's fraud after 10 days..
Furthermore the customer support was atrocious and instead of helping me they did play me like a fool. Now they're inviting me to write this review despite me already having a review about them online on this platfom.
October 24, 2026
Reply from Eneba
Hello there!
Thank you for your review.
As you have provided your email address when creating a ticket, we have located your ticket.
And there, our Support Team has provided a response regarding your case.
We understand that this situation could have been frustrating. However, our Support Team cannot go against the rules of the support procedure and provide a bigger discount.
Should you have more questions, our Support Team is always ready to assist you.
Kind regards,
Team Eneba
I fell into the trap.
You asked, so I'm answering. The first time I bought it, it turns out that the game was already purchased anyway. You didn't download it from the store, so I didn't get the code and I had to ask for a refund and all the headaches.
October 25, 2026
Reply from Eneba
Hello there, this is David,
Thank you for your review.
I'd love to review your situation.
Since you provided your email address when creating this Trustpilot review, I have reached out to you.
Kindly check your email inbox and reply to me at your earliest convenience.
EDIT
We haven't received a response from you for a while. Please check your email inbox and reply to your support ticket with the requested information so our team can investigate the situation further and assist you!
2nd EDIT
Since our support team has not yet received a response from your side in order to continue the investigation, your currently created ticket has now been closed. If you are still experiencing any issues, please do make sure to get back to our support team by creating a follow-up to your case whenever you are able to do so and our team will make sure to resolve the situation for you.
Regards,
Team Eneba
Terrible support — wasted 2 days because agents don't understand regional keys
I pre-ordered a game key and received it on launch day, but it consistently returned error messages on all standard Xbox and Microsoft platforms. I opened a support ticket and had to deal with three different agents (Brian, Roxaura, etc.) who did absolutely nothing to help. They constantly used stalling tactics, blamed Microsoft’s servers, and claimed it was a "staggered rollout issue," repeatedly forcing me to wait and take uncropped screenshots over a 30-hour period. Eventually, they outright refused to refund me, blindly taking the third-party seller's side.
I ended up fixing the issue completely on my own. It turns out the seller provided a key that required a specific US regional landing page to activate, even though it was not properly disclosed. I successfully redeemed it using a specific US link (xbox.com).
Eneba’s customer service showed zero technical knowledge, refused to investigate the actual product specifications, and preferred to leave a good-faith buyer stranded rather than actually solving the issue. I will think twice before buying here again. Total waste of time and horrible customer support.
order ID: o-by4iu6y
October 24, 2026
Unprompted review
Reply from Eneba
Hi there!
Thank you for taking the time to share your experience with us. I understand how frustrating it must have been to encounter repeated activation errors with your pre-ordered game and spend so much time trying to resolve the issue. We also understand your concerns regarding the support you received and the outcome of your case.
At Eneba, we take reports like this seriously and aim to ensure that products are accurately described and that customers receive the assistance they need. Since you mentioned that you eventually managed to activate the key using a specific regional link, we would appreciate the opportunity to review the details of your case further.
If you haven’t already done so, please update your review with your order number (all our order numbers follow the format O-) so we can locate your case and look into the matter in more detail. We’ve also reached out to you via Trustpilot, where you can share additional information with us.
Kind regards,
Elena from Team Eneba
Bought Mortal Kombat Komplete Edition…
Bought Mortal Kombat Komplete Edition for £54 and was sent a code that had already been used. went through the create a ticket process and they tried to get me to contact steam support... That is deflection at its finest. AVOID!
Edit: They closed my ticket 2 days later without any warning or reply. Going through bank for a refund since this is pure fraudulent
October 24, 2026
Unprompted review
Reply from Eneba
Hello! My name is Enzo.
Thanks for your review and for taking the time to share your experience.
I'm sorry to know this situation happened to you. Don't worry, I'll be happy to help you resolve this situation.
I have checked the system and confirmed that you have already created a ticket. We are currently reviewing the information to help you in the best way possible. When we have an update, you will be notified through that ticket.
EDIT
Thank you for the update of your review. Your ticket has not been closed and the situation is still being investigated.
Our team will contact you once they will get any further updates.
2nd EDIT
We have some good news for you!
Our team has shared an update regarding your case. Please take a moment to check your support ticket for more information.
Kind regards,
Team Eneba
I bought project Zomboid Steam Gift…
I bought project Zomboid Steam Gift Europe, after paying for it, it instantly asked me if i wanted to make a review here on trust pilot which is already weird. Then after following their guide i was hoping to receive the game but it says: "This gift is no longer available for you to redeem. The sender has either restored the gift to their inventory or sent it to someone else.". Here on trust pilot this website seems safe, but on reddit i've seen similar stories of people buying games and then having issues redeeming them. I do not recommend this site.
October 24, 2026
Unprompted review
Reply from Eneba
Hi there!
Thank you for sharing your experience with us. At Eneba, we take these reports seriously, and I’d like to help you look into what happened.
To investigate this further, please create a support ticket so our team can review the issue and assist you. You can contact us at eneba.com/support. If you’ve already created a ticket, please update your review with your order number (all our order numbers follow the format O-) so we can locate your case. We’ve also reached out to you via Trustpilot, where you can share more details with us.
Kind regards,
Elena from Team Eneba
Friday night disaster with a used key code
Friday night, I bought a half priced Steam key code for Crimson Desert. Thought I'd been lucky to get the game for half price. Paid for it then got sent the key code. Input the key code in Steam and it said it was a key that had already been used by another user. Complete letdown. Sent the company a message asking for a refund. They sent me a message back saying they would look into it and expect a message back in 3-5 days. What a complete waste of an evening along with 30€ I'm still waiting to get my money back.
I received a full refund within two days. Therefore I'm going to up my score.
October 23, 2026
Unprompted review
Reply from Eneba
Hello! My name is Enzo.
Thanks for your review and for taking the time to share your experience.
I'm sorry to know this situation happened to you. Don't worry, I'll be happy to help you resolve this situation.
I have checked the system and confirmed that you have already created a ticket. We are currently reviewing the information to help you in the best way possible. When we have an update, you will be notified through that ticket.
EDIT
Thank you very much for updating the review, Steven! We are happy to hear that the issue was resolved and we really appreciate that you value our work! Remember that we are always available for whatever you may need.
We hope to see you again!
Team Eneba
Bought gift cards for netflix and issues
Bought gift cards for netflix and when trying to put into my account, netflix first said their system issues then today (24hrs after purchases) the codes for the gift cards are showing they were already redeemed. Where? Sure wasn't my account and now I can't seem to get tickets submitted for all three of the 300TRY that are not working. So I spent $41.45 for 900TRY and they are now showing already used. Bad
October 21, 2026
Reply from Eneba
Hello! My name is Enzo.
Thanks for your review and for taking the time to share your experience.
I'm sorry to know this situation happened to you. Don't worry, I'll be happy to help you resolve this situation.
I have checked the system and confirmed that you have already created a ticket. We are currently reviewing the information to help you in the best way possible. When we have an update, you will be notified through that ticket
EDIT
Our Support Team hasn't received a response from your side in a while. Kindly make sure to check your email inbox and reply to your ticket with the requested information, so that they could investigate your case and help out!
2ND EDIT
Good news, your issue has been resolved, and we've sent the details to your email. We'll keep working to make sure this doesn't happen again, We would be pleased to receive any further feedback on your experience- it's always appreciated.
Warm regards,
Team Eneba
I purchased a game (Red Dead Redemption…
I purchased a game (Red Dead Redemption 2), and already redeem in Rock star launcher. After that you pull back my game and refund money to 'Eneba wallet' that I have to use with other order that can't use with any promotion code or cash back? can't transfer to my bank account? and don't refund the purchase cost? Under unwillingly!!!!!!! that not fair!!!!!!
October 18, 2026
Reply from Eneba
Hello there, this is David,
Thank you for your review.
Since you provided your email address when creating this Trustpilot review, I have reached out to you.
I have provided information about the refund and why it was issued to your Eneba Wallet.
Kindly check your email inbox. If needed, reply to me - I'll be more than happy to assist you more.
We hope that the work of our agents has met your expectations, and that your perspective on us and our platform has improved.
Kind regards,
David from Team Eneba
I need a refund it was already redeemed
October 22, 2026
Reply from Eneba
Hello there, this is David,
Thank you for your review.
I'd love to review your situation.
Since you provided your email address when creating this Trustpilot review, I have reached out to you.
Kindly check your email inbox and reply to me at your earliest convenience.
EDIT
Remember that I'm still waiting for your response on the ticket so we can continue with the investigation and help you the best way possible in this case. As soon as you can, please check your email and send the information requested.
2ND EDIT
It appears that our Support Team hasn't received a response from you. Due to inactivity, your case will be closed soon. If you still need assistance, you can easily reopen it at any time by replying to the message from our Support Team - they'll be happy to help further!
Kind regards,
David from Team Eneba
Its just a great website especially for…
Its just a great website especially for older/shorter games that i want to play even if its just a few dollars i can usually find it for some sort of discount but its too hard to look on the site for games on sale unless you have a specific game your already looking for.
October 21, 2026
It said it was already redeemed
October 11, 2026
Reply from Eneba
Hello there, this is David,
Thank you for your review. I'd love to review your situation.
Since you provided your email address when creating this Trustpilot review, I have reached out to you.
Kindly check your email inbox and reply to me at your earliest convenience.
EDIT:
I am still waiting for your reply. Please respond to my email when you have a moment.
2nd EDIT
It seems our Support Team hasn’t heard back from you in a while. Please make sure to respond to your ticket if you still need assistance.
Kind regards,
David from Team Eneba
I got sent a code that already had been…
I got sent a code that already had been used
October 21, 2026
Reply from Eneba
Hello there!
Thank you for bringing this to our attention. I understand how frustrating this can be, and we're happy to look into it.
Since you provided your email address when submitting your review, I've reached out to you through a support ticket to investigate this further.
Please check your inbox, including your spam folder, and reply to our message so we can assist you.
EDIT
Remember that I'm still waiting for your response on the ticket so we can continue with the investigation and help you the best way possible in this case. As soon as you can, please check your email and send the information requested.
2nd EDIT
It appears that our Support Team hasn’t received a response from you. Due to inactivity, your case will be closed soon. If you still need assistance, you can easily reopen it at any time by replying to the message from our Support Team - they’ll be happy to help further!
Warm regards,
Team Eneba
Reply from Eneba
Hello there, this is David,
Thank you for your review.
I'd love to review your situation.
Since you provided your email address when creating this Trustpilot review, I have reached out to you.
Kindly check your email inbox and reply to me at your earliest convenience.
EDIT
Our support team has not yet received a response from your side in order to continue the check-up. Please get in touch with them as soon as you are able to do so and they will make sure to look into your issue further.
2ND EDIT
As we haven’t received a response from you, your ticket has been marked as resolved. However, if you’d still like this case to be reviewed or if you have any other questions or concerns, please remember that you can open a new ticket and our support team will be happy to assist you.
Regards,
Team Eneba
Absolutely terrible experience.
Absolutely terrible experience.
I bought a Steam gift card advertised for the European region, only to find out that it cannot be activated in Denmark. How does that even make sense if Denmark is part of Europe?
To make things worse, I received a refund to my Eneba balance, but now I can't even use that balance to buy another key without depositing MORE money into my account.
So basically, I'm stuck with money on your platform because of a product that was advertised in a misleading way, and I'm being forced to spend even more just to use the money I already paid you.
This is ridiculous. The regional restrictions should be made crystal clear BEFORE purchasing, and customers should not have to deal with this kind of hassle just to buy a working product.
Would not recommend Eneba based on this experience.
October 20, 2026
Unprompted review
Reply from Eneba
Hello there, this is David,
Thank you for your review.
I'd love to review your situation.
Since you provided your email address when creating this Trustpilot review, I have reached out to you.
I have provided information about your purchase.
To give a short brief, a Steam gift card you bought can be used only in countries with the Euro. Denmark does not have the Euro. It is mentioned on the product page that Denmark is not supported.
As the key was not viewed, the refund request was accepted - you'll get your money back.
I hope that our work has met your expectations and that your perspective on us and our platform has improved.
Kind regards,
David from Team Eneba
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