Eneba Reviews 

Yall robbed my I buy a 100 roblox key and it was already redeemed.

Absolutely terrible experience.

I bought a Steam gift card advertised for the European region, only to find out that it cannot be activated in Denmark. How does that even make sense if Denmark is part of Europe?

To make things worse, I received a refund to my Eneba balance, but now I can't even use that balance to buy another key without depositing MORE money into my account.

So basically, I'm stuck with money on your platform because of a product that was advertised in a misleading way, and I'm being forced to spend even more just to use the money I already paid you.

This is ridiculous. The regional restrictions should be made crystal clear BEFORE purchasing, and customers should not have to deal with this kind of hassle just to buy a working product.

Would not recommend Eneba based on this experience.

Ordered mw4 vault edition. The whole world is playing already and on 21 oktober dmz is live. Guess who is not able to play because they don't send you the code until 23 oktober. Complete scam

Hello Eneba Support Team,

It has been 3 days since I tried to redeem my Eneba gift card, but the page still says my request is processing and may take up to 24 hours.

I have already waited much longer than the stated time, and I still cannot redeem my gift card.

Please escalate my case to a human support agent for a manual investigation. I would appreciate a clear explanation of the issue and a resolution as soon as possible.

I can provide my order ID and screenshots as evidence.

Thank you.

I bought the minty pack and got it in my email fairly quick redeemed it got the skins quick was easy

I bought a $50 US Global Paypal Instant Top Up from Ultimate Choice in Eneba.com and i tried to redeem it but the gift card didn't exist because someone already redeemed it right after I completed my purchase. Very very bad experience I got from Eneba.

You both are very Untrustworthy business.

I highly recommend!! Was quick process! Already enjoying the game.💯

I received a psn card and it was already used, they wouldn't refund or send a new code.

I bought a code that has already been used, tried to get a refund trough a ticket and the seller asked me to contact Google Support to know when the code was used, i received a reply from Google that it has been used 1 month before i bought it.
Problem is i can't even reply back in the ticket i opened because the website does not allow it.

I requested a refund for order #o-y99mjoo, but Eneba also refunded a completely different order (#o-byxwwuy) without my permission.

The second order was a 12-month Duolingo Super GLOBAL subscription that I had already activated and was using.

Because of this unauthorized refund, my active Duolingo Super subscription was cancelled, and my account was downgraded to the free version.

Even worse, the GLOBAL version is no longer available for purchase, so I cannot buy the same product again.

I never requested this cancellation. Refunding the original purchase price does not compensate for the loss of my active subscription.

I expect Eneba to take responsibility, restore my subscription or provide an equivalent replacement, and properly resolve this issue.

This has been a very disappointing experience.

Cannot figure out how to download software i ordered. I have code I printed as gift. Now what do I do? Have already spent over an hour working on this. Help!!!

I bought a one month Xbox ultimate subscription last Thursday and it’s saying my subscription is already expired. I’ve never had this issue with Eneba so I’m really frustrated with this.

I was just buying a Fortnite pack and it was literally like 70% off basically dirt cheap And I bought it instantly and I received my Xbox code instantly with no issues and successfully redeemed it.

Order ID: o-byo393a

Purchased cashtocodeevoucher for INR5000.

Tried several placed. Unable to redeem the voucher. Raised ticket with eneba and advised to contact cashtocode.

Cashtocode says, due to problem with cashtocode - INR Evouchers cannot be redeemed -contact reseller for refund.

I am getting no support from Eneba on this. Your website clearly says the voucher can be used in India and I do not understand why are you selling cashtocode INR evouchers in your website when this can no longer be used anywhere. I am trapped in this by Eneba.

You are redusing a refund in this legitimate instance. I did the mistake of trusting Eneba and cashtocode. Please refund my money. Why are you selling a product which cannot be used anywhere.

All your support does is keep blaming cashtocode. Take ownership and give a solution. Not scripted replies over and over again.

I bought Microsoft Office Pro 2019 product key and when I tried to activate it, it was already in use.
Anyway, one email at Eneba support team and issue was resovled. Money was refunded and bought another key.

Perfect experience, I redeemed my coins and I was able to buy xbox gifts cards, playstore stuff and fortnite items, and it got delivered toy email within seconds of the purchase it's amazing.

Really disappointing experience with Eneba.

One of the worst customer support experiences I’ve had. I bought a game that was basically unusable from the start. It didn't even start until after hours of me trying to fix it, when I finally loaded into the game, it kept crashing, and I spent even more hours troubleshooting it myself by repairing the game, verifying files, updating drivers, checking crash logs, repairing Xbox services and reinstalling game content.

Instead of actually helping, Eneba support kept passing the problem back to me. At one point I was even told to resell the key, despite it already being redeemed. They later admitted that was a mistake.

Teresa was especially unhelpful. Even after I clearly explained that the issue was the game not functioning properly, the replies kept coming back to “the key activated successfully” and telling me to contact Microsoft myself before they would properly review the case.

I asked for a refund, partial refund, store credit or any reasonable compensation and got nowhere. The whole process felt like they were trying to wear me down until I gave up.

Once your key is redeemed, don’t expect much support if the actual product doesn’t work. I definitely won’t be buying from Eneba again.

I purchased Amazon.de gift cards through Eneba. Four gift cards totaling €300 (2 × €50 and 2 × €100) were successfully redeemed to my Amazon account, but their value was subsequently removed by Amazon.

Amazon's official GDPR transaction records confirm four corresponding "Unclaiming" transactions totaling €300.

Despite providing Eneba with screenshots, official Amazon records and extensive documentation, Eneba keeps insisting on a written explanation from Amazon before proceeding with the investigation.

I have contacted Amazon Support three times since September 21, 2026. Amazon repeatedly escalated the issue internally and even promised a response within 24 hours, but never provided the requested explanation. I also followed up directly by email and have still received no response after more than three weeks.

I cannot force Amazon to respond or provide a written statement. Yet Eneba continues to tell me to wait for Amazon indefinitely.

I explicitly requested escalation to a supervisor and asked whether Eneba could investigate the affected gift cards directly with the seller or original supplier.

On October 9, Eneba's supervisor finally reviewed the case. Unfortunately, the response was essentially the same: Eneba still requires written confirmation from Amazon that the codes were faulty before proceeding with a refund or replacement.

But that is NOT the issue! The gift cards were successfully redeemed. Their value was subsequently removed from my Amazon account.

Eneba suggested that the problem might be related to my Amazon account rather than the gift cards, but provided no specific evidence supporting this conclusion.

My Amazon account continues to function normally, and I have successfully redeemed other gift cards without issues. Furthermore, an additional €5 Amazon gift card purchased in the EXACT SAME Eneba order remains valid and unaffected.

Despite all this, Eneba has not offered any alternative investigation procedure or explained how my complaint can be resolved if Amazon never responds.

Instead, I am stuck in an endless loop:

Contact Amazon → Request written confirmation → Amazon does not respond → Eneba tells me to wait for Amazon → Repeat.

I have already gone through this process three times, provided every document reasonably available to me, and waited for weeks without any meaningful progress.

I am extremely disappointed that Eneba, as a marketplace regularly selling Amazon gift cards, apparently has no alternative process for investigating cases where Amazon does not provide the requested written explanation.

My €300 refund claim remains unresolved.

I am not asking Eneba to issue a refund without investigation. I am asking Eneba to actually investigate what happened to these four gift cards instead of making the entire process dependent on an Amazon statement that I cannot obtain.

After weeks of correspondence with multiple support agents and even a supervisor, I still have no solution.

Update – October 15, 2026:

After Eneba requested my order number through Trustpilot, I provided it, hoping that my case would finally receive a fresh review.

Unfortunately, the response from Eneba's representative was essentially identical to the responses I had already received from support and the supervisor.

Eneba again insists on written confirmation from Amazon that the codes were faulty, although I have repeatedly explained that the codes worked initially and the gift card balances were removed afterwards.

Eneba also continues to suggest an account-related issue without providing any specific evidence supporting that conclusion.

No alternative investigation procedure has been offered, and my request for reimbursement of €300 remains unresolved.

I am disappointed that even escalating the matter publicly has resulted in another referral back to the same support process, without addressing the actual issue.

I bought a license key for Minecraft and postponed the activation for 3 weeks.
When I tried to activate the key, it appeared that someone had already activated it. The platform basically ignored me with my complaint. The key was activated by someone else 6 days ago....

Upd: I'm done explaining to their ret@rded support team that I didn't activate that code; it was activated by someone else 14 days after I bought it. They did not specify that the code should be activated right after you bought it. I find the communication with support absolutely useless

You sold me a used card. I paid for an Xbox game pass card and the code you gave me was already redeemed. Still have not gotten my refund